Suddath Relocation Systems

Complaint: [redacted]
I am rejecting this response because: There many many instances where I have left voicemails that have gone unreturned for up up 4 business days. I have also been told I "will receive a returned call by the end of the business day" and did not receive a call. I never once was able to call and talk to a customer service representative, I was required to leave a voicemail and hope that my call would be returned. The average returned call time was 2-3 business days. This would be after I have left 2-3 voicemails PER DAY that I would then receive contact. I was often told a piece of information like "we are working on crating your items", then the next conversation would be "your items have been crated", and a conversation after that would end with "we are still working on crating your items". This continued during the duration of our move with information constantly being changed with each representative we spoke to. We were also told that our things were scheduled to arrive in town July 5th. They did not arrive until July 7th (per conversation with customer service rep) and were pending "uncrating". Our items were then pending until they could "uncrate them" and "locate a driver". Our delivery company received the items the morning of July 12th STILL CRATED and delivered them within the hour. Had they truly arrived on the 5th and the delivery company received them on time we would have received our things a week earlier. 
Sincerely,
[redacted]

August 2, 2017     Re:       [redacted]             Revdex.com Complaint: [redacted] (the “Complaint”)   To Whom It May Concern,   This response is tendered on behalf of Suddath Van Lines, Inc. and...

its subsidiaries (“Suddath”) in response to the Complaint.   In the Complaint, Ms. [redacted] alleges that she engaged Suddath to provide transportation, storage, and/or related services in connection with her relocation to West Virginia (the “Services”). Ms. [redacted] asserts that, in advance of her relocation, she received a quote from Suddath based on anticipated crew size and estimated duration of the relocation (the “Quote”).  Ms. [redacted] advises that her relocation took approximately 4.5 hours longer than anticipated/quoted, ultimately increasing the cost of her relocation by $708.52. In light of the discrepancy between the lower quoted price and the higher final/actual price of the relocation, Ms. [redacted] is requesting a refund of $354.26.   Suddath’s investigation of the Complaint confirmed that Suddath performed the Services envisioned by the Quote.  However, as is common in the relocation industry, it simply appears that due to unforeseen circumstances, Suddath’s performance of the Services took longer than the time initially contemplated by the Quote.   Upon reviewing the unique facts and circumstances underlying the Complaint, Suddath is amenable to Ms. [redacted]’s request.  Thus, as a demonstration of Suddath’s good faith efforts to amicably resolve this matter, Suddath is issuing a refund check to Ms. [redacted] in the requested amount of $354.26.  Suddath understands that this goodwill measure, which is consistent with Ms. [redacted]’s desired resolution/settlement, will fully and finally resolve the Complaint.   Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department.   Very truly yours,     Suddath Legal Department [email protected]

To Whom It May Concern,   This response is tendered on behalf of Suddath Van Lines, Inc. (“Suddath”) in response to the Complaint.   Suddath will be providing moving services for [redacted] and her military family.  Ms. [redacted] is looking to have a pickup date scheduled no later...

than May 31, 2017.   Suddath has been in constant contact with Ms. [redacted] and has set the pickup dates, as requested by Ms. [redacted], for May 30, 2017 and May 31, 2017. Suddath hopes this response is helpful to the Revdex.com.  Should you need additional information from Suddath, please let me know.