Suddath Relocation Systems

October 13, Re: [redacted] Revdex.com Complaint: [redacted] (the “Complaint”) To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc., its affiliates, and subsidiaries (collectively, “Suddath”) in response to the Complaint Suddath provided moving and storage services for [redacted] in connection with her relocation from Hawaii to Pennsylvania In the Complaint, Ms [redacted] alleged that there was a delay in the delivery of her shipment Ms [redacted] further asserted that, as a result of the delay, she was forced to purchase new clothes, as her clothing was included in the delayed shipment Ms [redacted] requested an update on the status of her shipment and asked to be reimbursed for the clothing she purchased during the delay period In response to the request for an update regarding the status of her shipment, Suddath advises that the shipment was delivered to Ms [redacted] ’s residence on October 11, Under the applicable military regulations governing Ms [redacted] ’s relocation, Ms [redacted] is not entitled to pursue an inconvenience claim for reimbursement for the clothing she purchased while awaiting delivery of her shipment Suddath hopes this response is helpful to the Revdex.comShould the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department Very truly yours, Suddath Legal Department ***@suddath.com

To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc(“Suddath”) in response to the Complaint Suddath will be providing moving services for [redacted] and her military family Ms [redacted] is looking to have a pickup date scheduled no later than May 31, Suddath has been in constant contact with Ms [redacted] and has set the pickup dates, as requested by Ms [redacted] , for May 30, and May 31, Suddath hopes this response is helpful to the Revdex.com Should you need additional information from Suddath, please let me know

Complaint: [redacted] I am rejecting this response because although my household goods have been delivered the business did not do anything to address my complaintI did NOT allege in my complaint that my shipment is latePlease re-read my original complaintI did imply that the business may have lost my shipmentI did so because of the conflicting information or non-information I was getting from the business' tracking website and assigned move managerAttached is a screen of the business' tracking website concerning my shipmentThe screenshot was taken on 3OCTThe move status notes stays "Delivered On 10/02/17" This was wrong, I did not receive deliver on 10/2/Furthermore, the situation was exacerbated by an un-responsive move managerMy complaint requested the business to have their management contact me with accurate information about my shipment and to have their tracking website reflect this informationThey did none of these requestsInstead they took their time responding, once my shipment was delivered, they respond through the Revdex.com via their Legal TeamFrom my point of view and with the events I just mentioned this business provided poor customer service and did not try to redress the issue Sincerely, [redacted]

July 12, Revdex.com Northwest P.OBox DuPont, WA Re: [redacted] Revdex.com Complaint: [redacted] To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc., and its affiliates and subsidiaries (collectively, “Suddath”) in response to Revdex.com Complaint [redacted] (the “Complaint”) In the Complaint, Ms [redacted] alleged Suddath was engaged to provide transportation, storage, and/or related services in connection with the relocation of Ms [redacted] ’s military family Ms [redacted] asserted that her family’s household goods were to be transported and delivered to her at destination no later than June 14, As of the date of the Complaint, Ms [redacted] ’s household goods had not yet arrived at destination Thus, Ms [redacted] requested an accurate update regarding the status and anticipated delivery date of her shipment Due to increased volume demands presented by the relocation industry’s peak season and capacity limitations resulting from an industry-wide shortage of available, qualified drivers, and despite Suddath’s best efforts, Suddath was unable to coordinate transportation and delivery of Ms [redacted] ’s household goods on or before June 14, However, Ms [redacted] ’s shipment ultimately reached its final delivery destination on July 12, Suddath’s customer service representatives were in contact with Ms [redacted] and members of her household throughout the relocation process, communicating and coordinating regarding the status of her shipment Suddath hopes this response is helpful to the Revdex.comShould the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department Very truly yours, Suddath Legal Department [email protected]

September 25, Re: [redacted] Revdex.com Complaint: [redacted] (the “Complaint”) To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc., its affiliates, and subsidiaries, including Suddath Relocation Systems of Atlanta, Inc(collectively, “Suddath”) in response to the Complaint Suddath provided moving and storage services [redacted] in connection with her relocation from Georgia to Texas Ms [redacted] alleges that Suddath lost or damaged certain of her household goods during the course of the relocation to Texas Ms [redacted] filed a claim with Suddath looking to receive compensation [redacted] the goods she contended were lost or damaged Suddath’s customer care team is working with Ms [redacted] to process and resolve her claim To that end, Suddath spoke with Ms [redacted] on or about September 19, 2017, to discuss the details of the claim settlement process Suddath will continue collaborating and coordinating with Ms [redacted] to bring her claim to resolution Should Ms [redacted] have any questions regarding the processing and/or settlement of her claim, she need only contact her Suddath claims adjusterSuddath hopes this response is helpful to the Revdex.comShould the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department Very truly yours, Suddath Legal Department [email protected]

February 21, Re: [redacted] Revdex.com Complaint: [redacted] (the “Complaint”) To Whom it May Concern: Suddath Van Lines, Inc., its parent, affiliates, and subsidiaries (collectively, “Suddath”) is in receipt of the Complaint Suddath greatly appreciates Mr [redacted] took time to share his experience with the Revdex.com (“Revdex.com”) Suddath takes all feedback seriously and constantly evaluates how it can deliver a superior customer service experience Accordingly, and after looking into the Complaint, Suddath tenders this response to the Complaint Suddath offered Mr [redacted] cash settlement(s) for damages claimed to his household goods If Mr [redacted] would prefer to have his household goods repaired, he need only to reply to the email sent from his Customer Care adjuster advising of this request, and Suddath is happy to facilitate any needed repairs With regard to the missing items Mr [redacted] claims, the cartons were delivered sealed, and without evidence of tampering As such, Suddath is denying the claims made for missing items If none of the above is satisfactory to Mr***, he may request his claim be transferred to the Military Claims Office for further assessment Suddath seeks to provide superior customer service and hopes this response is helpful to the Revdex.com and Mr*** Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department Very truly yours, Suddath Legal Department ***@suddath.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

October 13, Re: *** ** *** Revdex.com Complaint: *** (the “Complaint”) To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc.,
its affiliates, and its subsidiaries (collectively, “Suddath”) in response to the Complaint Suddath is providing moving and storage services for *** ** *** in connection with his relocation to Maryland. In the Complaint, Mr** *** alleges that his shipment is delayed and expresses concern that Suddath has lost his shipment. Mr** *** seeks an update regarding the status of his shipment In response to Mr** ***’s request for an update regarding the status of his shipment, Suddath hereby advises that (i) Suddath has not lost Mr** ***’s shipment and (ii) the shipment is scheduled for delivery to Mr** ***’s residence on October 13, 2017, one week before the required delivery dateSuddath hopes this response is helpful to the Revdex.comShould the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department Very truly yours, Suddath Legal Department

July 21, Revdex.com P.OBox DuPont, WA Re: *** *** Revdex.com Complaint: *** To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc., and
its affiliates and subsidiaries (collectively, “Suddath”) in response to Revdex.com Complaint *** (the “Complaint”) In the Complaint, Ms*** alleges that Suddath was engaged to provide transportation, storage, and/or related services in connection with the relocation of Ms***’s military family. Ms*** asserts that her family’s household goods were picked up on June 19, 2017, but have not yet arrived at destinationMs*** requests that her family’s household goods be delivered as soon as possible Due to increased volume demands presented by the relocation industry’s peak season and capacity limitations resulting from an industry-wide shortage of available, qualified drivers, and despite Suddath’s best efforts, Suddath encountered delays in coordinating the transportation and delivery of Ms***’s household goods. However, Ms***’s shipment is now underway to its final destination, with delivery targeted for July 26, Suddath’s customer service representatives have been in contact with Ms*** throughout this process and are continuing to communicate and coordinate with her regarding the status of her shipment. Further, Suddath’s customer service team has presented Ms*** with the information necessary to pursue an inconvenience claim, if she wishes to do so Suddath hopes this response is helpful to the Revdex.comShould the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department Very truly yours, Suddath Legal Department [email protected]

August 4, Re: *** *** Revdex.com Complaint: *** To Whom It May Concern, This response is tendered on behalf of Suddath Van Lines, Inc., and its affiliates and
subsidiaries, including Suddath Relocation Systems of Fort Lauderdale, Inc(collectively, “Suddath”) in response to Revdex.com Complaint *** (the “Complaint”) In the Complaint, Ms*** alleged that she engaged Suddath to provide transportation, storage, and/or related services in connection with her relocation from Florida to Texas. Ms*** asserted that her household goods were to be transported and delivered to her in Texas no later than July 3, 2017. As of the date of the Complaint, Ms*** had not yet received her shipment in TexasMs*** requested that her household goods be delivered as soon as possible and that Suddath compensate her for the delay in delivery Due to increased volume demands presented by the relocation industry’s peak season and capacity limitations resulting from an industry-wide shortage of available, qualified drivers, and despite Suddath’s best efforts, Suddath was unable to coordinate transportation and delivery of Ms***’s household goods prior to July 3, 2017. However, Ms*** recently accepted delivery of her shipment on July 31, Suddath’s customer care representatives are in contact with Ms*** and are working to compensate her for the delayed delivery in accordance with the terms and conditions governing Ms***’s relocation. Suddath’s customer care team is also standing by to process and adjust any claim that Ms*** might file relating to cargo loss or damage Suddath hopes this response is helpful to the Revdex.comShould the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department Very truly yours, Suddath Legal Department ***@suddath.com

August 25, Re: *** *** Revdex.com Complaint: *** (the “Complaint”) To Whom It May Concern, This response is tendered on behalf of *** *** *** ***., its
affiliates, and subsidiaries, including *** *** *** ** *** *** ***(collectively, “***”) in response to the Complaint *** provided moving and storage services for *** *** in connection with his relocation from Florida to ColoradoMr*** alleges that *** lost or damaged certain of his household goods during the course of the relocation to Colorado. Mr*** filed a claim with *** and is looking to receive compensation for the goods he contends are lost or damaged ***’s customer care team is in contact with Mr*** and is working to process and resolve Mr***’s claim. To that end, *** extended an offer of settlement to Mr*** on or about August 16, 2017. *** is awaiting Mr***’s response to its offer of settlement. Once Mr*** responds to ***’s offer, *** will continue collaborating and coordinating with Mr*** to bring his claim to resolution. Should Mr*** have any questions regarding the processing and/or settlement of his claim, he need only contact his *** claims adjuster*** hopes this response is helpful to the Revdex.comShould the Revdex.com need additional information from ***, please contact ***’s Legal Department Very truly yours, *** Legal Department legal@***.com

Complaint: ***
I am rejecting this response because: the inconvenicne complaint does not cover me financially in the slightestIt also is ridiculous that I have to do the work and provide receipts and show proof of meal purchase or supplies needed to cover me.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

April 23, 2018     Re:       [redacted]                       Revdex.com Complaint: [redacted] (the “Complaint”)   To Whom It May Concern,   Suddath...

Van Lines, Inc., its parent, affiliates, and subsidiaries, (collectively, “Suddath”) is in receipt of the Complaint.  Suddath greatly appreciates that Ms. [redacted] took time to share her experience with the Revdex.com (“Revdex.com”).   Suddath takes all feedback seriously and constantly evaluates how it can deliver a superior customer service experience.  Accordingly, and after looking into the Complaint, Suddath tenders this response to the Complaint.   Suddath is regretful for the delay in Ms. [redacted]’s shipment.  The driver that was scheduled to deliver Ms. [redacted]’s shipment had a death in the family and, as a result, the delivery was delayed.  The expected delivery date for Ms. [redacted]’s goods is Tuesday, April 24, 2018.    Should Ms. [redacted] desire to file an inconvenience claim due to the delay, she need only to contact her move coordinator, and provide the necessary itemized receipts.    Suddath seeks to provide superior customer service and hopes this response is helpful to the Revdex.com and Ms. [redacted].  Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department.   Very truly yours,     Suddath Legal Department [redacted]@suddath.com

September 25, 2017     Re:       [redacted]             Revdex.com Complaint: [redacted] (the “Complaint”)   To Whom It May Concern,   This response is tendered on behalf of Suddath Van Lines, Inc.,...

its affiliates, and subsidiaries, including Suddath Relocation Systems of Atlanta, Inc. (collectively, “Suddath”) in response to the Complaint.   Suddath provided moving and storage services [redacted] in connection with her relocation from Georgia to Texas.  Ms. [redacted] alleges that Suddath lost or damaged certain of her household goods during the course of the relocation to Texas.  Ms. [redacted] filed a claim with Suddath looking to receive compensation [redacted] the goods she contended were lost or damaged.   Suddath’s customer care team is working with Ms. [redacted] to process and resolve her claim.  To that end, Suddath spoke with Ms. [redacted] on or about September 19, 2017, to discuss the details of the claim settlement process.  Suddath will continue collaborating and coordinating with Ms. [redacted] to bring her claim to resolution.  Should Ms. [redacted] have any questions regarding the processing and/or settlement of her claim, she need only contact her Suddath claims adjuster. Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department.   Very truly yours,     Suddath Legal Department [email protected]

July 12, 2017 Revdex.com Northwest P.O. Box 1000 DuPont, WA  98327   Re:       [redacted]             Revdex.com Complaint: [redacted]   To Whom It May Concern,   This response is tendered on behalf of...

Suddath Van Lines, Inc., and its affiliates and subsidiaries (collectively, “Suddath”) in response to Revdex.com Complaint [redacted] (the “Complaint”).   In the Complaint, Ms. [redacted] alleged Suddath was engaged to provide transportation, storage, and/or related services in connection with the relocation of Ms. [redacted]’s military family.  Ms. [redacted] asserted that her family’s household goods were to be transported and delivered to her at destination no later than June 14, 2017.  As of the date of the Complaint, Ms. [redacted]’s household goods had not yet arrived at destination.  Thus, Ms. [redacted] requested an accurate update regarding the status and anticipated delivery date of her shipment.   Due to increased volume demands presented by the relocation industry’s peak season and capacity limitations resulting from an industry-wide shortage of available, qualified drivers, and despite Suddath’s best efforts, Suddath was unable to coordinate transportation and delivery of Ms. [redacted]’s household goods on or before June 14, 2017.  However, Ms. [redacted]’s shipment ultimately reached its final delivery destination on July 12, 2017.   Suddath’s customer service representatives were in contact with Ms. [redacted] and members of her household throughout the relocation process, communicating and coordinating regarding the status of her shipment.       Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department.   Very truly yours,     Suddath Legal Department [email protected]

Complaint: [redacted]
I am rejecting this response because although my household goods have been delivered the business did not do anything to address my complaint. I did NOT allege in my complaint that my shipment is late. Please re-read my original complaint. I did imply that the business may have lost my shipment. I did so because of the conflicting information or non-information I was getting from the business' tracking website and assigned move manager. Attached is a screen of the business' tracking website concerning my shipment. The screenshot was taken on 3OCT2017. The move status notes stays "Delivered On 10/02/17" This was wrong, I did not receive deliver on 10/2/17. Furthermore, the situation was exacerbated by an un-responsive move manager. My complaint requested the business to have their management contact me with accurate information about my shipment and to have their tracking website reflect this information. They did none of these requests. Instead they took their time responding, once my shipment was delivered, they respond through the Revdex.com via their Legal Team. From my point of view and with the events I just mentioned this business provided poor customer service and did not try to redress the issue.
Sincerely,
[redacted]

October 13, 2017 Re:       [redacted]             Revdex.com Complaint: [redacted] (the “Complaint”)   To Whom It May Concern,   This response is tendered on behalf of Suddath Van Lines, Inc., its affiliates,...

and subsidiaries (collectively, “Suddath”) in response to the Complaint.   Suddath provided moving and storage services for [redacted] in connection with her relocation from Hawaii to Pennsylvania.  In the Complaint, Ms. [redacted] alleged that there was a delay in the delivery of her shipment.  Ms. [redacted] further asserted that, as a result of the delay, she was forced to purchase new clothes, as her clothing was included in the delayed shipment.  Ms. [redacted] requested an update on the status of her shipment and asked to be reimbursed for the clothing she purchased during the delay period.   In response to the request for an update regarding the status of her shipment, Suddath advises that the shipment was delivered to Ms. [redacted]’s residence on October 11, 2017.  Under the applicable military regulations governing Ms. [redacted]’s relocation, Ms. [redacted] is not entitled to pursue an inconvenience claim for reimbursement for the clothing she purchased while awaiting delivery of her shipment.   Suddath hopes this response is helpful to the Revdex.com. Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department.   Very truly yours,     Suddath Legal Department [redacted]@suddath.com

February 21, 2018   Re:       [redacted]             Revdex.com Complaint: [redacted] (the “Complaint”)   To Whom it May Concern:   Suddath Van Lines, Inc., its parent, affiliates, and subsidiaries...

(collectively, “Suddath”) is in receipt of the Complaint.  Suddath greatly appreciates Mr. [redacted] took time to share his experience with the Revdex.com (“Revdex.com”).  Suddath takes all feedback seriously and constantly evaluates how it can deliver a superior customer service experience.  Accordingly, and after looking into the Complaint, Suddath tenders this response to the Complaint.   Suddath offered Mr. [redacted] cash settlement(s) for damages claimed to his household goods.  If Mr. [redacted] would prefer to have his household goods repaired, he need only to reply to the email sent from his Customer Care adjuster advising of this request, and Suddath is happy to facilitate any needed repairs.  With regard to the missing items Mr. [redacted] claims, the cartons were delivered sealed, and without evidence of tampering.  As such, Suddath is denying the claims made for missing items.  If none of the above is satisfactory to Mr. [redacted], he may request his claim be transferred to the Military Claims Office for further assessment.   Suddath seeks to provide superior customer service and hopes this response is helpful to the Revdex.com and Mr. [redacted].  Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department.   Very truly yours,       Suddath Legal Department [redacted]@suddath.com

February 21, 2018 Re:       [redacted]                      Revdex.com Complaint: [redacted] (the “Complaint”)   To Whom it May Concern:   Suddath Van Lines,...

Inc., its parent, affiliates, and subsidiaries (collectively, “Suddath”) is in receipt of the Complaint.  Suddath greatly appreciates Mr. [redacted] took time to share his experience with the Revdex.com (“Revdex.com”).  Suddath takes all feedback seriously and constantly evaluates how it can deliver a superior customer service experience.  Accordingly, and after looking into the Complaint, Suddath tenders this response to the Complaint.   Suddath received Mr. [redacted]’s claim for his television, and issued payment on Friday, February 16, 2018, in the amount of Two Hundred and Fifty Dollars ($250.00) to Mr. [redacted].  If Mr. [redacted] has any additional questions surrounding his claim, he need only to contact his claims adjuster.   Suddath seeks to provide superior customer service and hopes this response is helpful to the Revdex.com and Mr. [redacted].  Should the Revdex.com need additional information from Suddath, please contact Suddath’s Legal Department.   Very truly yours,       Suddath Legal Department [email protected]   Tell us why here...