Student Loan Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[According to paperwork from the business I made a complaint against, if my student loans were already in consolidation they would not be able to help me. My loans were already in consolidation, the money I paid $550, was taken from me by the company knowing they would not be able to service my loans, as my loans already had a servicer. That $550 was to show my willingness to participate in a program that, according to their own paperwork, I could not participate in. They should have told me they couldn't help me before they knowingly took my money. ]
Regards,
[redacted]

We are checking with Marketing - this person did not engage us.

We did not debit any additional funds and the Accounting Department is refunding $226.50.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Not satisfied with the resolution as they were not forthcoming from the beginning, I cannot continue business with them but still they continue to withdraw funds from my account without my consent, even after requesting for a stop and a refund. Telephone numbers are either in no longer working or rings and is hang up.
Regards,
[redacted]

All information that she gave us has been deleted except her phone number and city and state for reference purposes.

We do not want to commit employee's time for a person who considers us to be a scam.  Her contact information is all that remains.

Client agreed to fees for processing the consolidation.  The Loan Servicer sends billing statements just like any other Business that a person owes.

Revdex.com:I have reviewed the response made by the business in reference to complaint...

ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Revdex.com:
have called several times and along with my sister [redacted] and they never return the calls. Neither of us have heard from them.  They can call [redacted] or [redacted]. Best number is the first one. Last [redacted] emailed on the 3rd and never responded. His info is below. The documents they are supposedly awaiting for were in order for them to speak on my behalf to the West Assess Collections. Which would not respolve anything. I opted to work directly with Wesr Assess who is a contractor with the dept of education. This is what we thought Student Loan Support was already doing but they weren't. We already paid them for a service that they clearly weren't providing or else West Assess would not have been trying to collect on the student loans. We thought we were out of default. They never even sent paperwork to begin with so I should have realized. All the last message says is they "REQUEST" a refund. It doesn't say the amount which should be $453.00. What if they do not refund the money since this was only a request. Also will it go back to the bank account that it was debit from? I also have a phone log of all the calls make to this company. I am attaching a word document with details.
[redacted] - Client Services Department - Student Loan Support - [redacted] - was only one of the people my sister [redacted] spoke with. Basically need to confirm refund.
 
Regards,
[redacted]
 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the...

business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We retain the contact name and phone number but any other information has been deleted.

In order to perform our service, the client has to provide a month's proof of income.  We tried several times to complete her file and she has now filed a claim and needs to call us.  We can not refund money by check while she receives a claim because she would receive twice what she is...

claiming.  That is fraud.

This client has a Credit Card Company she can contact - her payment was refunded through her Credit Card.  As for the rest, she stated her income was lower than her proof of income and we completed our work and yet received this Complaint.

Client does not respond to messages.

We send an email confirming the cancellation.

This person uses very crude and foul language and hung up while we were transferring her call.

I found out that the company is not needed and that this is just a 3rd party solicitor. I was given a contract and was later told that $395 would be taken out of my account then would incur a 29.00 maintenance fee for 120 payments.
I feel like I have been taken advantage of. I no longer wish to continue any service with this company. I have contacted multiple agents that call me non stop asking for more information and I keep telling them I want to cancel and no one does anything. I want my money back that was taken from me. They have taken $197 from me for nothing. My application hasnt even been sent yet.
Desired Settlement: I would like my money back via check, and the contract to be voided.

Her loans were consolidated.  We need her to call us so that we can understand why she thinks we would refund her for our services.

I began working with student loan support about 2 months ago. They have helped me complete my enrollment into a student loan repayment program that I can afford and they have been very pleasant to work with. I tried to work with [redacted] on my own and they would not help me at all lower my payment. I also tried to get enrolled into the IBR program directly through the department of education, but they told me my payment was going to be ridiculously high. There was no way I could make my payments and I was told that I couldn't put them off any longer. I was referred to this company after they helped a friend of mine and so I have them a call. The guy I talked to on the phone was really helpful and finally answered all of the questions I had about this program. His name was Kevin. I signed up through him and after about 2 months everything is complete and I am making a lower payment that I can afford. I have to admit that I did think this was too good to be true at first, but I'm glad that didn't stop me, because I avoided a huge mess with going into default on my loans. I have referred a few friends to them and I will continue to do that. I would definitely recommend giving them a call if you have student loans.

She spoke with us regarding the recert, she was actually extremely friendly.  She was working with her loan servicer directly and stated she didn’t receive the reminders for recert.  We asked her to look in her junk/spam folders and explained the Perm Standard and how the recert can be doc...

prepped as a payment reduction to get everything back on track.The client was thankful but explained that she already had the loan servicer process everything.  She just wanted to discontinue services and was requesting that the $29.00 fee in processing from 2/2 be refunded as soon as we showed it clearing.We ended the conversation with a refund of $29.00 to process for Feb fee.