Dear ***,Thank you for contacting us regarding this complaint It is our sincerest hope that the complainant will accept our apologies for any confusion regarding their account.We have cancelled the subscription to The Daily Paycheck and $will be refunded back to
the credit card used for the auto renewal within 3-business days We have also adjusted the subscribers email preferences so that she will not receive any further correspondence.A two year subscription was purchased on 03/20/and came up for renewal on 03/20/ Unfortunately, I was unable to locate a cancellation request from March Again, we do apologize for this inconvenience and hope that this matter will be resolved quickly.Thank you,*** ***Customer Service ManagerStreet Authority, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for advising us of Complaint #***. We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer. The email the subscriber is referencing was dated 07/25/and was sent as a courtesy to all premium
subscribers (active and inactive) after our hosting company suffered a major hardware malfunction on July 22, (please see attached). Because this email was sent from the Customer Support team there is no "unsubscribe" link attached. Please note that all promotional email sent from our company does include a link to unsubscribe as well a link to change email preferences, as required by law I have verified with our IT Department that no other emails have been delivered to the email address referenced since July 25, 2016 and have confirmed that no other emails will be forthcoming. Also, please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support Monday thru Friday 9am to 5pm CST by calling *** with any other concerns he may haveThank you again for sending this complaint and allowing us to resolve this subscriber’s issueSincerely, *** *** Customer Service Manager StreetAuthority, LLC
Complaint ***Dear Revdex.com,First of all, thank you for sending this request to usI called our subscriber on 1/26/15, and we spoke for a long timeI apologized to himWe have a wonderful customer service team,and I assured him that I spoke with themOn the
signing into our website issue, he is correct; our website was having issues sending our subscribers’ passwords tothemI thanked him, for as a result of his phone calls, we alerted our IT department, and they are working on a solutionThe High Yield Investing newsletter was canceled on 1/21/as he instructed, and we gave him a full refund of $78.00on 1/22/to his credit card ending in ***.After speaking with him, I found out that he liked our newsletter, The Daily PaycheckSo for his inconvenience, I offeredhim two extra monthsHe thanked meI gave him the extra monthsHe let me know that he has been receiving The Daily Paycheck newsletter twice a month andreads it as soon as he receives itI verified that we had the correct email address on file and he told me we did.So we were able to solve a lot of issues as a result of this complaintAgain, thank you for sending this complaint to us as it allowed me to touch base with our valued subscriber, Sincerely,*** ***StreetAuthority, LLCCustomer Service Manager
#2 Complaint [redacted]
Dear Revdex.com,
First of all, thank you for sending this request two times for I did not receive the complaint until 11/13/14.
After receiving the Revdex.com complaint, I called him on 11/14/14, and we worked out a solution to his...
issue.
In addition, our subscriber emailed us a number of times and one of our representatives thought that his issue had been solved so she archived
his emails. She was incorrect and will be more diligent in the future.
I called him today, 11/20/14, to let him know that he now has a subscription of Top 10 Stocks which was emailed to him along with the reports today.
On 11/14/14, while we were speaking, he told me that he was unable to sign into his StreetAuthority.com account. I was able to fix that
issue as well and he accessed his other newsletters with me on the phone.
So we were able to solve a lot of issues as a result of this complaint.
Again, thank you for sending this complaint
to us as it allowed me to touch base with our valued subscriber,
Sincerely,
[redacted]
StreetAuthority, LLC
[redacted]
Dear Revdex.com,First of all, thank you for sending Complaint# [redacted] to us. I called our subscriber on 2/27/15, but hewas not at home. I left him a message with his username and password. Since it was Friday, I also sent him anemail (Exhibit #3) with his username and password and...
instructions so he wouldnot have to wait until Monday to speak with me. I also logged into our websiteto make sure that his credentials worked, and they did.As of today, 3/2/15, he has not called oremailed me. I did notice though that he had viewed my 2/27/15 email on 2/27/15at 8:19 PM so I assume that he was able to access his newsletter on 2/27/15since I have not heard from him.Our mutual customer ordered Top 10 Stockson 12/14/13. He called us on 2/24/15 at 3:56 PM (exhibit #1). Our customerservice representative called him back and left a message on 2/16/15 (exhibit#1) and he did not return the call. I checked our records for his phone callsand emails prior to 2/24/15 but found none. I also went to our website, www.streetauthority.com, to see if he was accessing our newsletter, Top 10 Stocks. If youlook at Exhibit #2, you will see that he has been opening all of them most ofthem on the date we emailed them to him. For his inconvenience and for goodwill, I have given him 3 extra months of our newsletter, Top 10 Stocks.Please let him know that if he has any moreissues that he can email us at [redacted]@streetauthority.com, and we will respond to him.Because I have not heard from him, he readmy emailed instructions, and I have seen that he is opening and reading ournewsletter each month, I am going to assume that I was able to solve his issueas a result of this complaint. Again, thank you for sending this complaintto us as it allowed me to solve our valued subscriber’s issue, Sincerely,[redacted]StreetAuthority, LLCCustomer Service Manager
I am responding to Revdex.comcomplaint # [redacted].First of all, thank you for letting us respond to this complaint. So Mr. [redacted] has canceled his newsletter by issuing a disputewith the credit card company. They have given him a $99.00 refund to his AmericanExpress card...
ending in 1001 so we do not have to. We are canceling The HighYield Investing newsletter and his free newsletters so he should not receiveany more emails from us in 3 days. Thank you for letting me take care of this complaint as I would like to report that Mr. [redacted] received or will his refund fromAmerican Express. In addition, I was able to cancel his free newsletters, StreetAuthorityDaily and Today’s Top Trades as well as his other free promotional emails. [redacted]StreetAuthority, LLCCustomer Service Manager512-[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for advising us of Complaint #[redacted]. We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer. I have actually spoken to the customer this morning at approximately 11:35 am CST. The...
subscriber first contacted us to cancel his subscription on 06/08/16 and we advised him that he would receive a refund of $39 in the form of a check within 7-10 business days. Due to a staffing situation on our end we were not able to process the refund check until 06/21/16 at which time it was mailed via the USPS. (Please see attachment)As he stated, our offices were called several times in regards to the refund check and he was advised each time that it may be an issue with the postal service and asked to allow a few more days to see if it arrives. I have checked our online banking and have confirmed that other checks written the same day are just beginning to clear the bank. Another possibility is that, because the account was under his wife's name and the refund was addressed to same, it may have thrown out as junk mail.I would like to clarify his statiement that we have blocked his number. We do not have the ability to do that in our department. After speaking with the gentleman this morning he stated that when he called on July 5th he was placed on hold for longer than 5 minutes and that we had not, in fact, "blocked" his number. Coming out of the 3 day weekend we were extremely busy and had he stayed on the line we could have hopefully resolved this yesterday.That said, I have asked the customer to bear with us while I go through the process of putting a "STOP PAYMENT" on the check sent to him on 06/21/16. Once that is confirmed with our banking institution we will reissue the refund check in the amount of $39. I anticipate the replacement check will go out no later than Monday, July 11, 2016 and advised the subscriber that I would contact him personally once the check has been mailed.Please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support Monday thru Friday 9am to 5pm CST by calling [redacted] with any other concerns he may have. Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue. Sincerely, [redacted] Customer Service Manager StreetAuthority, LLC
Complaint #[redacted]Dear Revdex.com,First of all, thank you for sending this request. After receiving the Revdex.com complaint, I checked his account and he had one free newsletter with us called “StreetAuthorityDaily”. This newsletter is emailed to his email address every...
day. I have canceled it today, 11/26/14. The emailsshould stop in a few days. If they do not, please have him call us at 512-[redacted] and ask for me, and I will assist him.Again, thank you for sending this complaint to us as it allowed me to solve this issue, Sincerely, [redacted]StreetAuthority, LLCCustomer Service Manager[redacted]@streetauthority.com
Dear Revdex.com,Thank you for sending this complaint [redacted] to us. We were able to address this issue as a result. I have attached my answer and steps that I took to resolve it.[redacted]
Dear Revdex.com,I have spoken to Ms. [redacted] and we have resolved this complaint. The reason she was unable to contact us yesterday was because our phones were down from about 9:30 am until around 3:00 pm cst. The service disruption occurred due to a failed component with our phone service...
providers carrier. Ms. [redacted] was very gracious when I spoke with her and grateful that I had given her a call to explain what happened yesterday. During the course of our conversation I advised Ms. [redacted] that I would be refunding the $79.00 charge back to her credit card, which was the reason she was attempting to contact us.Thank you,[redacted]Customer Service ManagerStreetAuthority, LLC
From: [redacted] [mailto:[redacted]@att.net] Sent: Tuesday, April 21, 2015 9:46 PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted] Thank you for your help. Heard from Street Authority today and they apologized that their telephones weren't working yesterday,and they would give me full credit for the charge to my credit card You have been very helpful and amazingly prompt. Thanks again, [redacted]
Thank you for advising us of Complaint #[redacted]. We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer. The subscriber first contacted us regarding this matter via email on 05/29/16 requesting to be...
removed from our email list of promotional material. As you can see in the attached document, our representative responded back to the subscriber, believing that she had successfully unsubscribed her. Unfortunately, there was a technical glitch on our end which caused her to continue to receive the emails even though it appeared to us that she was unsubscribed. That glitch has now been resolved. I have also sent this item to our IT Department to ensure that there is nothing else in the system for the email address she listed. Please inform her that she may continue to receive emails for up to 72 hours as they are set to go out in advance. Also, please convey to the customer our apologies for any misunderstandings and let her know that she can contact Customer Support Monday thru Friday 9am to 5pm CST by calling [redacted] with any other concerns she may have. Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue. Sincerely, [redacted] Customer Service Manager StreetAuthority, LLC
Dear [redacted],Thank you for contacting me regarding our subscribers complaint. I will do all I can to provide a satisfactory answer to the statements made by the consumer.The consumer first subscribed to our newsletter entitled High Yield Investing on April 20, 2011 at a special introductory...
rate of $79.90 for a 2 year subscription. Per our policy, subscriptions are automatically renewed to avoid a lapse in service unless consumer opts out or cancels. I find no record that indicates the consumer ever contacted us to cancel or opt out of the auto renewal and as a result the subscription renewed on March 11,2013 for 2 years at the standard rate of $179.00.Once again, no record of any attempt to cancel or opt out of auto renewal can be found in our data base. The subscription most recently renewed on May 01/2015. The consumer contacted our Customer Support team and was informed by the representative that they were charged in 2011, 2013 and again in 2015. The most recent charge of $179. has been credited back to the consumer. Regrettably, I am unable to authorize a refund for the other two charges from 2011 and 2013. It is my sincere hope that the consumer will accept our apologies and understands that we have done everything possible to resolve his issue. His subscription has been cancelled, the $179 charge to his credit card on 05/01/15 has been credited back to his account and there will be no further charges for this subscription or any others.Regards,[redacted]Customer Service ManagerStreet Authority, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Just because you have no record of this 2 years ago does not mean it didn't happen.IT DID happen.I called and was told I would get a credit and never did. I even called my credit card company to dispute it and they said it was between me and the vendor.I called Street Authority to cancel and was told that they would cancel my subscription and credit my account.Ask them when was the last time I signed onto their website to view their subscription service and you'll find that it's been several years. So why would I pay for a service and never log in? It doesn't make sense.That obviously didn't happen and they've charged me again. Perhaps they should record all of their customer service calls. or perhaps I should if I knew how, I would.
Regards,
[redacted]
Thank you for advising us of Complaint #[redacted]. We will certainly do everything possible to
ensure that this matter is resolved quickly and to the satisfaction of the
customer.We actually received an email just this morning and replied back with the following: Dear Mr....
XXXX,
As requested, we have cancelled your subscription to our High-Yield Investing newsletter. Your $78 refund will be processed in 7-10 business days.
I have searched our data base and can find no record of you contacting us before this email, so for that I am sorry. We did process your order on 11/09/16 and we show that the printed materials were mailed to you so you should be receiving that any time now.[redacted] started the conversation
38 mins ago
Anyone, Active
Please refund the $78 paid by check # [redacted] for the High-Yield Investing newsletter per the 100% refund anytime guarantee stated in the sales letter.
I purchased the High-Yield Investing product in October 2016 and never received the product. I sent emails to [redacted] and received no response. Left a message at ###-###-#### and received no response. Called the two customer service numbers: ###-###-#### and ###-###-#### during 9:00 am to 5:00 pm CST business hours and no one ever picks up.
[redacted]
[redacted]As you can see from the email we processed his order on 11/09/16. The file pull to fulfill recent orders for our direct mail campaign is done twice a month--on the 15th and again on the 25th. As I stated to the consumer, he will be receiving the printed material any time now. We also processed his cancellation request and will be refunding him the full amount of $78 within the next 10 business days.Please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support
Monday thru Friday 9am to 5pm CST by calling ###-###-#### with any other concerns he may have.
Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue.
Sincerely,
[redacted] Customer Service Manager
StreetAuthority, LLC
[redacted]I am responding to Revdex.comcomplaint # [redacted].First of all, thank you for letting us respond to this complaint. On 3/3/15, I canceled the newsletter. We have given a full refund of$78.00 to Ms. [redacted]’s credit card. Thank you for letting us answer...
this complaint. I would like to report that our mutual customerreceived her $78.00 refund to her credit card ending in 1389 on 3/3/15 PST asshown in Exhibit #3. [redacted]StreetAuthority, LLCCustomer Service Manager512-[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Dear ***,Thank you for contacting us regarding this complaint It is our sincerest hope that the complainant will accept our apologies for any confusion regarding their account.We have cancelled the subscription to The Daily Paycheck and $will be refunded back to
the credit card used for the auto renewal within 3-business days We have also adjusted the subscribers email preferences so that she will not receive any further correspondence.A two year subscription was purchased on 03/20/and came up for renewal on 03/20/ Unfortunately, I was unable to locate a cancellation request from March Again, we do apologize for this inconvenience and hope that this matter will be resolved quickly.Thank you,*** ***Customer Service ManagerStreet Authority, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for advising us of Complaint #***. We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer. The email the subscriber is referencing was dated 07/25/and was sent as a courtesy to all premium
subscribers (active and inactive) after our hosting company suffered a major hardware malfunction on July 22, (please see attached). Because this email was sent from the Customer Support team there is no "unsubscribe" link attached. Please note that all promotional email sent from our company does include a link to unsubscribe as well a link to change email preferences, as required by law I have verified with our IT Department that no other emails have been delivered to the email address referenced since July 25, 2016 and have confirmed that no other emails will be forthcoming. Also, please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support Monday thru Friday 9am to 5pm CST by calling *** with any other concerns he may haveThank you again for sending this complaint and allowing us to resolve this subscriber’s issueSincerely, *** *** Customer Service Manager StreetAuthority, LLC
Complaint ***Dear Revdex.com,First of all, thank you for sending this request to usI called our subscriber on 1/26/15, and we spoke for a long timeI apologized to himWe have a wonderful customer service team,and I assured him that I spoke with themOn the
signing into our website issue, he is correct; our website was having issues sending our subscribers’ passwords tothemI thanked him, for as a result of his phone calls, we alerted our IT department, and they are working on a solutionThe High Yield Investing newsletter was canceled on 1/21/as he instructed, and we gave him a full refund of $78.00on 1/22/to his credit card ending in ***.After speaking with him, I found out that he liked our newsletter, The Daily PaycheckSo for his inconvenience, I offeredhim two extra monthsHe thanked meI gave him the extra monthsHe let me know that he has been receiving The Daily Paycheck newsletter twice a month andreads it as soon as he receives itI verified that we had the correct email address on file and he told me we did.So we were able to solve a lot of issues as a result of this complaintAgain, thank you for sending this complaint to us as it allowed me to touch base with our valued subscriber, Sincerely,*** ***StreetAuthority, LLCCustomer Service Manager
#2 Complaint [redacted]
Dear Revdex.com,
First of all, thank you for sending this request two times for I did not receive the complaint until 11/13/14.
After receiving the Revdex.com complaint, I called him on 11/14/14, and we worked out a solution to his...
issue.
In addition, our subscriber emailed us a number of times and one of our representatives thought that his issue had been solved so she archived
his emails. She was incorrect and will be more diligent in the future.
I called him today, 11/20/14, to let him know that he now has a subscription of Top 10 Stocks which was emailed to him along with the reports today.
On 11/14/14, while we were speaking, he told me that he was unable to sign into his StreetAuthority.com account. I was able to fix that
issue as well and he accessed his other newsletters with me on the phone.
So we were able to solve a lot of issues as a result of this complaint.
Again, thank you for sending this complaint
to us as it allowed me to touch base with our valued subscriber,
Sincerely,
[redacted]
StreetAuthority, LLC
[redacted]
Dear Revdex.com,First of all, thank you for sending Complaint# [redacted] to us. I called our subscriber on 2/27/15, but hewas not at home. I left him a message with his username and password. Since it was Friday, I also sent him anemail (Exhibit #3) with his username and password and...
instructions so he wouldnot have to wait until Monday to speak with me. I also logged into our websiteto make sure that his credentials worked, and they did.As of today, 3/2/15, he has not called oremailed me. I did notice though that he had viewed my 2/27/15 email on 2/27/15at 8:19 PM so I assume that he was able to access his newsletter on 2/27/15since I have not heard from him.Our mutual customer ordered Top 10 Stockson 12/14/13. He called us on 2/24/15 at 3:56 PM (exhibit #1). Our customerservice representative called him back and left a message on 2/16/15 (exhibit#1) and he did not return the call. I checked our records for his phone callsand emails prior to 2/24/15 but found none. I also went to our website, www.streetauthority.com, to see if he was accessing our newsletter, Top 10 Stocks. If youlook at Exhibit #2, you will see that he has been opening all of them most ofthem on the date we emailed them to him. For his inconvenience and for goodwill, I have given him 3 extra months of our newsletter, Top 10 Stocks.Please let him know that if he has any moreissues that he can email us at [redacted]@streetauthority.com, and we will respond to him.Because I have not heard from him, he readmy emailed instructions, and I have seen that he is opening and reading ournewsletter each month, I am going to assume that I was able to solve his issueas a result of this complaint. Again, thank you for sending this complaintto us as it allowed me to solve our valued subscriber’s issue, Sincerely,[redacted]StreetAuthority, LLCCustomer Service Manager
I am responding to Revdex.comcomplaint # [redacted].First of all, thank you for letting us respond to this complaint. So Mr. [redacted] has canceled his newsletter by issuing a disputewith the credit card company. They have given him a $99.00 refund to his AmericanExpress card...
ending in 1001 so we do not have to. We are canceling The HighYield Investing newsletter and his free newsletters so he should not receiveany more emails from us in 3 days. Thank you for letting me take care of this complaint as I would like to report that Mr. [redacted] received or will his refund fromAmerican Express. In addition, I was able to cancel his free newsletters, StreetAuthorityDaily and Today’s Top Trades as well as his other free promotional emails. [redacted]StreetAuthority, LLCCustomer Service Manager512-[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for advising us of Complaint #[redacted]. We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer. I have actually spoken to the customer this morning at approximately 11:35 am CST. The...
subscriber first contacted us to cancel his subscription on 06/08/16 and we advised him that he would receive a refund of $39 in the form of a check within 7-10 business days. Due to a staffing situation on our end we were not able to process the refund check until 06/21/16 at which time it was mailed via the USPS. (Please see attachment)As he stated, our offices were called several times in regards to the refund check and he was advised each time that it may be an issue with the postal service and asked to allow a few more days to see if it arrives. I have checked our online banking and have confirmed that other checks written the same day are just beginning to clear the bank. Another possibility is that, because the account was under his wife's name and the refund was addressed to same, it may have thrown out as junk mail.I would like to clarify his statiement that we have blocked his number. We do not have the ability to do that in our department. After speaking with the gentleman this morning he stated that when he called on July 5th he was placed on hold for longer than 5 minutes and that we had not, in fact, "blocked" his number. Coming out of the 3 day weekend we were extremely busy and had he stayed on the line we could have hopefully resolved this yesterday.That said, I have asked the customer to bear with us while I go through the process of putting a "STOP PAYMENT" on the check sent to him on 06/21/16. Once that is confirmed with our banking institution we will reissue the refund check in the amount of $39. I anticipate the replacement check will go out no later than Monday, July 11, 2016 and advised the subscriber that I would contact him personally once the check has been mailed.Please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support Monday thru Friday 9am to 5pm CST by calling [redacted] with any other concerns he may have. Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue. Sincerely, [redacted] Customer Service Manager StreetAuthority, LLC
Complaint #[redacted]Dear Revdex.com,First of all, thank you for sending this request. After receiving the Revdex.com complaint, I checked his account and he had one free newsletter with us called “StreetAuthorityDaily”. This newsletter is emailed to his email address every...
day. I have canceled it today, 11/26/14. The emailsshould stop in a few days. If they do not, please have him call us at 512-[redacted] and ask for me, and I will assist him.Again, thank you for sending this complaint to us as it allowed me to solve this issue, Sincerely, [redacted]StreetAuthority, LLCCustomer Service Manager[redacted]@streetauthority.com
Dear Revdex.com,Thank you for sending this complaint [redacted] to us. We were able to address this issue as a result. I have attached my answer and steps that I took to resolve it.[redacted]
Dear Revdex.com,I have spoken to Ms. [redacted] and we have resolved this complaint. The reason she was unable to contact us yesterday was because our phones were down from about 9:30 am until around 3:00 pm cst. The service disruption occurred due to a failed component with our phone service...
providers carrier. Ms. [redacted] was very gracious when I spoke with her and grateful that I had given her a call to explain what happened yesterday. During the course of our conversation I advised Ms. [redacted] that I would be refunding the $79.00 charge back to her credit card, which was the reason she was attempting to contact us.Thank you,[redacted]Customer Service ManagerStreetAuthority, LLC
From: [redacted] [mailto:[redacted]@att.net] Sent: Tuesday, April 21, 2015 9:46 PM To: info Subject: Re: Revdex.com - You have a New Message from Revdex.com Regarding Complaint #[redacted] Thank you for your help. Heard from Street Authority today and they apologized that their telephones weren't working yesterday,and they would give me full credit for the charge to my credit card You have been very helpful and amazingly prompt. Thanks again, [redacted]
Thank you for advising us of Complaint #[redacted]. We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer. The subscriber first contacted us regarding this matter via email on 05/29/16 requesting to be...
removed from our email list of promotional material. As you can see in the attached document, our representative responded back to the subscriber, believing that she had successfully unsubscribed her. Unfortunately, there was a technical glitch on our end which caused her to continue to receive the emails even though it appeared to us that she was unsubscribed. That glitch has now been resolved. I have also sent this item to our IT Department to ensure that there is nothing else in the system for the email address she listed. Please inform her that she may continue to receive emails for up to 72 hours as they are set to go out in advance. Also, please convey to the customer our apologies for any misunderstandings and let her know that she can contact Customer Support Monday thru Friday 9am to 5pm CST by calling [redacted] with any other concerns she may have. Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue. Sincerely, [redacted] Customer Service Manager StreetAuthority, LLC
Dear [redacted],Thank you for contacting me regarding our subscribers complaint. I will do all I can to provide a satisfactory answer to the statements made by the consumer.The consumer first subscribed to our newsletter entitled High Yield Investing on April 20, 2011 at a special introductory...
rate of $79.90 for a 2 year subscription. Per our policy, subscriptions are automatically renewed to avoid a lapse in service unless consumer opts out or cancels. I find no record that indicates the consumer ever contacted us to cancel or opt out of the auto renewal and as a result the subscription renewed on March 11,2013 for 2 years at the standard rate of $179.00.Once again, no record of any attempt to cancel or opt out of auto renewal can be found in our data base. The subscription most recently renewed on May 01/2015. The consumer contacted our Customer Support team and was informed by the representative that they were charged in 2011, 2013 and again in 2015. The most recent charge of $179. has been credited back to the consumer. Regrettably, I am unable to authorize a refund for the other two charges from 2011 and 2013. It is my sincere hope that the consumer will accept our apologies and understands that we have done everything possible to resolve his issue. His subscription has been cancelled, the $179 charge to his credit card on 05/01/15 has been credited back to his account and there will be no further charges for this subscription or any others.Regards,[redacted]Customer Service ManagerStreet Authority, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:Just because you have no record of this 2 years ago does not mean it didn't happen.IT DID happen.I called and was told I would get a credit and never did. I even called my credit card company to dispute it and they said it was between me and the vendor.I called Street Authority to cancel and was told that they would cancel my subscription and credit my account.Ask them when was the last time I signed onto their website to view their subscription service and you'll find that it's been several years. So why would I pay for a service and never log in? It doesn't make sense.That obviously didn't happen and they've charged me again. Perhaps they should record all of their customer service calls. or perhaps I should if I knew how, I would.
Regards,
[redacted]
Thank you for advising us of Complaint #[redacted]. We will certainly do everything possible to
ensure that this matter is resolved quickly and to the satisfaction of the
customer.We actually received an email just this morning and replied back with the following: Dear Mr....
XXXX,
As requested, we have cancelled your subscription to our High-Yield Investing newsletter. Your $78 refund will be processed in 7-10 business days.
I have searched our data base and can find no record of you contacting us before this email, so for that I am sorry. We did process your order on 11/09/16 and we show that the printed materials were mailed to you so you should be receiving that any time now.[redacted] started the conversation
38 mins ago
Anyone, Active
Please refund the $78 paid by check # [redacted] for the High-Yield Investing newsletter per the 100% refund anytime guarantee stated in the sales letter.
I purchased the High-Yield Investing product in October 2016 and never received the product. I sent emails to [redacted] and received no response. Left a message at ###-###-#### and received no response. Called the two customer service numbers: ###-###-#### and ###-###-#### during 9:00 am to 5:00 pm CST business hours and no one ever picks up.
[redacted]
[redacted]As you can see from the email we processed his order on 11/09/16. The file pull to fulfill recent orders for our direct mail campaign is done twice a month--on the 15th and again on the 25th. As I stated to the consumer, he will be receiving the printed material any time now. We also processed his cancellation request and will be refunding him the full amount of $78 within the next 10 business days.Please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support
Monday thru Friday 9am to 5pm CST by calling ###-###-#### with any other concerns he may have.
Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue.
Sincerely,
[redacted] Customer Service Manager
StreetAuthority, LLC
[redacted]I am responding to Revdex.comcomplaint # [redacted].First of all, thank you for letting us respond to this complaint. On 3/3/15, I canceled the newsletter. We have given a full refund of$78.00 to Ms. [redacted]’s credit card. Thank you for letting us answer...
this complaint. I would like to report that our mutual customerreceived her $78.00 refund to her credit card ending in 1389 on 3/3/15 PST asshown in Exhibit #3. [redacted]StreetAuthority, LLCCustomer Service Manager512-[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]