Having problems trying to unsubscribe from all services and fees
Please provide the correct link or working phone number so I can unsubscribe from your services and fees. I have talked for over 6 years with your reps and no one has been able to complete the request. Thank you!
Complaint: [redacted] I am rejecting this response because:Just because you have no record of this years ago does not mean it didn't happen.IT DID happen.I called and was told I would get a credit and never didI even called my credit card company to dispute it and they said it was between me and the vendor.I called Street Authority to cancel and was told that they would cancel my subscription and credit my account.Ask them when was the last time I signed onto their website to view their subscription service and you'll find that it's been several yearsSo why would I pay for a service and never log in? It doesn't make sense.That obviously didn't happen and they've charged me againPerhaps they should record all of their customer service calls or perhaps I should if I knew how, I would Regards, [redacted]
Thank you for advising us of Complaint # [redacted] We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer The subscriber first contacted us regarding this matter via email on 05/29/requesting to be removed from our email list of promotional materialAs you can see in the attached document, our representative responded back to the subscriber, believing that she had successfully unsubscribed her Unfortunately, there was a technical glitch on our end which caused her to continue to receive the emails even though it appeared to us that she was unsubscribed That glitch has now been resolved I have also sent this item to our IT Department to ensure that there is nothing else in the system for the email address she listed Please inform her that she may continue to receive emails for up to hours as they are set to go out in advance Also, please convey to the customer our apologies for any misunderstandings and let her know that she can contact Customer Support Monday thru Friday 9am to 5pm CST by calling [redacted] with any other concerns she may haveThank you again for sending this complaint and allowing us to resolve our valued subscriber’s issueSincerely, [redacted] Customer Service Manager StreetAuthority, LLC
Dear Revdex.com,First of all, thank you for sending Complaint# [redacted] to usI called our subscriber on 2/27/15, but hewas not at homeI left him a message with his username and passwordSince it was Friday, I also sent him anemail (Exhibit #3) with his username and password and instructions so he wouldnot have to wait until Monday to speak with meI also logged into our websiteto make sure that his credentials worked, and they did.As of today, 3/2/15, he has not called oremailed meI did notice though that he had viewed my 2/27/email on 2/27/15at 8:PM so I assume that he was able to access his newsletter on 2/27/15since I have not heard from him.Our mutual customer ordered Top Stockson 12/14/He called us on 2/24/at 3:PM (exhibit #1)Our customerservice representative called him back and left a message on 2/16/(exhibit#1) and he did not return the callI checked our records for his phone callsand emails prior to 2/24/but found noneI also went to our website, www.streetauthority.com, to see if he was accessing our newsletter, Top StocksIf youlook at Exhibit #2, you will see that he has been opening all of them most ofthem on the date we emailed them to himFor his inconvenience and for goodwill, I have given him extra months of our newsletter, Top Stocks.Please let him know that if he has any moreissues that he can email us at [redacted] @streetauthority.com, and we will respond to him.Because I have not heard from him, he readmy emailed instructions, and I have seen that he is opening and reading ournewsletter each month, I am going to assume that I was able to solve his issueas a result of this complaintAgain, thank you for sending this complaintto us as it allowed me to solve our valued subscriber’s issue, Sincerely, [redacted] ***StreetAuthority, LLCCustomer Service Manager
Hello [redacted] ,I am responding to the consumers rejection of my previous response.Of course, I never meant to imply that he had not previously called our company to cancel for a refund and am sorry that he took my statement to mean such Our policy is this - a subscriber is entitled to a full refund on a renewed order if they request cancellation within days of said renewal After days the refund is pro-rated depending on the number of issues that have been served So in either scenario, the consumer would have been eligible for a refund.I deal with credit card companies on a daily basis and it is my experience that they have no problem disputing a charge with our company We even get calls from banking representative who act as mediators It is unfortunate that the consumers banking institution is unwilling to work with him on this issue, however, I must stand by my original statement We issued a full refund of $on May 20, for the most recent renewal of High Yield Investing and the consumer should see the credit on his account within the next couple of days As for the charges from and 2013, regrettably, I am unable to reverse them.Lastly, while we have no way of knowing when the consumer signed into the website last, we are able to track his email history Subscriptions are available on the website and are also sent to the subscriber via email.I have attached a document that shows the consumers email history since the beginning of this year It shows that he has been randomly viewing his email since Jan6, - (I have highlighted the documents that were viewed by the consumer.) I dd not include previous years as the data is quite large, but will be happy to do so if needed.I hope that this will resolve this issue If the consumer would prefer to speak to me personally he can reach me by calling [redacted] ext***.Regards, [redacted] Customer Service ManagerStreet Authority, LLC
Dear Revdex.com,I have spoken to Ms [redacted] and we have resolved this complaint The reason she was unable to contact us yesterday was because our phones were down from about 9:am until around 3:pm cst The service disruption occurred due to a failed component with our phone service providers carrier Ms [redacted] was very gracious when I spoke with her and grateful that I had given her a call to explain what happened yesterday During the course of our conversation I advised Ms [redacted] that I would be refunding the $charge back to her credit card, which was the reason she was attempting to contact us.Thank you, [redacted] Customer Service ManagerStreetAuthority, LLC
Thank you for advising us of Complaint # [redacted] We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer.We actually received an email just this morning and replied back with the following: Dear Mr XXXX, As requested, we have cancelled your subscription to our High-Yield Investing newsletterYour $refund will be processed in 7-business days I have searched our data base and can find no record of you contacting us before this email, so for that I am sorryWe did process your order on 11/09/and we show that the printed materials were mailed to you so you should be receiving that any time now[redacted] started the conversation mins ago Anyone, Active Please refund the $paid by check # [redacted] for the High-Yield Investing newsletter per the 100% refund anytime guarantee stated in the sales letter I purchased the High-Yield Investing product in October and never received the productI sent emails to [redacted] and received no responseLeft a message at ###-###-#### and received no responseCalled the two customer service numbers: ###-###-#### and ###-###-#### during 9:am to 5:pm CST business hours and no one ever picks up [redacted] As you can see from the email we processed his order on 11/09/ The file pull to fulfill recent orders for our direct mail campaign is done twice a month--on the 15th and again on the 25th As I stated to the consumer, he will be receiving the printed material any time now We also processed his cancellation request and will be refunding him the full amount of $within the next business days.Please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support Monday thru Friday 9am to 5pm CST by calling ###-###-#### with any other concerns he may have Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue Sincerely, [redacted] Customer Service Manager StreetAuthority, LLC
I am responding to Revdex.comcomplaint # [redacted] .First of all, thank you for letting us respond to this complaint So Mr [redacted] has canceled his newsletter by issuing a disputewith the credit card companyThey have given him a $refund to his AmericanExpress card ending in so we do not have toWe are canceling The HighYield Investing newsletter and his free newsletters so he should not receiveany more emails from us in daysThank you for letting me take care of this complaint as I would like to report that Mr [redacted] received or will his refund fromAmerican ExpressIn addition, I was able to cancel his free newsletters, StreetAuthorityDaily and Today’s Top Trades as well as his other free promotional emails [redacted] ***StreetAuthority, LLCCustomer Service Manager512- [redacted]
Dear [redacted] ,Thank you for contacting me regarding our subscribers complaint I will do all I can to provide a satisfactory answer to the statements made by the consumer.The consumer first subscribed to our newsletter entitled High Yield Investing on April 20, at a special introductory rate of $for a year subscription Per our policy, subscriptions are automatically renewed to avoid a lapse in service unless consumer opts out or cancels I find no record that indicates the consumer ever contacted us to cancel or opt out of the auto renewal and as a result the subscription renewed on March 11,for years at the standard rate of $179.00.Once again, no record of any attempt to cancel or opt out of auto renewal can be found in our data base The subscription most recently renewed on May 01/ The consumer contacted our Customer Support team and was informed by the representative that they were charged in 2011, and again in The most recent charge of $has been credited back to the consumer Regrettably, I am unable to authorize a refund for the other two charges from and It is my sincere hope that the consumer will accept our apologies and understands that we have done everything possible to resolve his issue His subscription has been cancelled, the $charge to his credit card on 05/01/has been credited back to his account and there will be no further charges for this subscription or any others.Regards, [redacted] Customer Service ManagerStreet Authority, LLC
I am responding to Revdex.comcomplaint # [redacted] .First of all, thank you for letting us respond to this complaint Our mutual customer ordered our newsletter, Game-Changing Stocks, on 2/15/It was emailed to her email address, [redacted] @yahoo.com I went into our customer support help desk and saw two entries from our mutual customer on 2/24/ The first one was an email from her email address dated 2/24/at 3:PMPlease see exhibit # The second one was a phone call on 2/24/at 2:PM where she had left a messagePlease see exhibit #Unfortunately, I did not see the call on 2/23/or anybefore that date As a result of the 2/24/phone call, our customer service representative canceled the newsletter on 2/26/and called our mutual customer back to let her know at12:PM on 2/26/Please see exhibit #In our phone message, we do say that we will get back to the customer as quickly as we canOur usual response time is hours as it was in this case as wereceived the call on 2/24/and responded by a call back on 2/26/I have checked her account and the $refund was processed on 2/27/Please see exhibit #(attached PDF file) which shows the refund to her credit cardending in *** Thank you for letting us answer this complaintI would like to report that our mutual customer received her $99.00refund to her credit card ending in *** on 2/27/as shown in Exhibit # [redacted] ***StreetAuthority, LLCCustomer Service Manager512- [redacted]
Thank you for advising us of Complaint # [redacted] We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer I have actually spoken to the customer this morning at approximately 11:am CST The subscriber first contacted us to cancel his subscription on 06/08/and we advised him that he would receive a refund of $in the form of a check within 7-business days Due to a staffing situation on our end we were not able to process the refund check until 06/21/at which time it was mailed via the USPS(Please see attachment)As he stated, our offices were called several times in regards to the refund check and he was advised each time that it may be an issue with the postal service and asked to allow a few more days to see if it arrives I have checked our online banking and have confirmed that other checks written the same day are just beginning to clear the bank Another possibility is that, because the account was under his wife's name and the refund was addressed to same, it may have thrown out as junk mail.I would like to clarify his statiement that we have blocked his number We do not have the ability to do that in our department After speaking with the gentleman this morning he stated that when he called on July 5th he was placed on hold for longer than minutes and that we had not, in fact, "blocked" his number Coming out of the day weekend we were extremely busy and had he stayed on the line we could have hopefully resolved this yesterday.That said, I have asked the customer to bear with us while I go through the process of putting a "STOP PAYMENT" on the check sent to him on 06/21/ Once that is confirmed with our banking institution we will reissue the refund check in the amount of $ I anticipate the replacement check will go out no later than Monday, July 11, and advised the subscriber that I would contact him personally once the check has been mailed.Please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support Monday thru Friday 9am to 5pm CST by calling [redacted] with any other concerns he may haveThank you again for sending this complaint and allowing us to resolve our valued subscriber’s issueSincerely, [redacted] Customer Service Manager StreetAuthority, LLC
Dear [redacted] ,Thank you for advising us of Complaint # [redacted] We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer The subscriber first contacted us regarding this matter via email on 07/03/ Our offices were closed for the holiday weekend but one of our representatives responded to his email on07/06/to advise him that, per his request, he was opted out of any auto-renewals.This customer subscribed to our Top Stocks e-newsletter on 07/02/at which time he received a Welcome Letter The following is an excerpt from that letter and references our cancellation and renewal policies.“ ..Remember, your subscription to Top Stocks is risk-freeYou will receive a 100% money-back refund if you cancel within the day guarantee period during your first subscription termSince you subscribed at a discounted rate, we can only accept cancellations during your initial guarantee periodTo avoid a lapse in service, your subscription will be automatically renewed at the end of theinitial subscription term at the then-current renewal priceTo view our auto-renewal policy, follow this link: http://www.streetauthority.com/streetauthority-legal#terms-of-useAs our policy states, subscriptions are automatically renewed to avoid a lapse in service unless the customer opts out or cancels The subscription most recently tried to renew on 07/02/but failed due to a problem with the credit card.Please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support anytime with any other concerns he may have.Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue.Sincerely, [redacted] Customer Service ManagerStreetAuthority, LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for advising us of Complaint # [redacted] We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer The subscriber first contacted us regarding this matter via email on 02/13/requesting to be removed from the email list for our free daily alerts Unfortunately, there was a technical glitch on our end and the emailed request was sent to an inactive mailbox within our email system This problem has been sent to our IT department and they advise me that they will have the issue resolved as soon as possible I have also asked them to ensure that there is nothing else in the system for the email address listed However, the subscriber may continue to receive emails for up to hours as they are set to go out in advance I did speak with the consumer directly this morning and explained all of this to him at that time He was very appreciative of my phone call and I believe that we have resolved this issue, but please convey to the customer our apologies for any misunderstandings and let him know that he can contact the Customer Support team Monday thru Friday 9am to 5pm CST by calling [redacted] with any other concerns he may haveThank you again for sending this complaint and allowing us to resolve our valued subscriber’s issueSincerely, [redacted] Customer Service Manager StreetAuthority, LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***At this time I am still receiving at least two newsletters from Street Authority daily. I realize that the company is claiming that these will stop in a few daysbut we have to remember that that is what the "unsubscribe" feature is for on their very own website that they pay absolutely no attention to. So until thenewsletters actually stops they really have done nothing other than provide lip service to my complaint.It is interesting that their response provided no actual aplology for their aggressive behaviour towards the public. This company needs to fail. No moralscrupals!Thank you
First of all thank you for sending Complaint #***.Mr*** first contacted our Customer Support line on 03/17/15.I phoned Mr*** on 03/18/but he did not answer I left a message requesting he call me back on my direct line.Mr*** is correct when he stated that he received
charges for the same amount on the same day, however, one of these charges is not a duplicate charge Mr*** actually signed up for different newsletters via our website on 10/13/ I have attached a PDF file which contains both order receipts so that you may verify this information.Mr*** states that he had charges of $each, which is incorrect He was charged $for Game Changing Stocks and $for Scarcity & Real Wealth, both of which are year subscriptions.Mr*** also states that he did not receive receipts for the purchases, although our records do indicate that the receipts were sent to him via email I have resent these receipts to Mr*** so that he has them for his records Please convey to Mr*** my apologies for any misunderstandings and let him know that I would like to speak with him regarding the refund he requested I need to know which newsletter he wants to keep before I cancel anything He can contact me directly at 512-*** ext***.Thank you again for sending this and allowing us to resolve our valued subscribers complaint.Sincerely,*** ***Customer Service ManagerStreetAuthority, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution is satisfactory to me. I am very sorry about my stated price of the contested charges, they were $each, not $What was true was the only email received back originally was not a receipt, but a welcome message.Speaking with the representative at StreetAuthority, who was terrific and who changed my bad opinion of StreetAuthority, it was agreed to refund me for one of the two charges, the one not intended to sign up for
Regards,
*** ***
Complaint: ***
I am rejecting this response because:To resolve Dispute # *** the business, Street Authority, sent an email, attached, indicating that they would refund the $purchase price in to business days. That was business days ago and there has been no refund. I would like the record to show that Street Authority failed to provide the refund they promised per their guarantee. They are obviously dishonest and consumers should be wary. Regards,
*** ***
Complaint: [redacted] I am rejecting this response because:Just because you have no record of this years ago does not mean it didn't happen.IT DID happen.I called and was told I would get a credit and never didI even called my credit card company to dispute it and they said it was between me and the vendor.I called Street Authority to cancel and was told that they would cancel my subscription and credit my account.Ask them when was the last time I signed onto their website to view their subscription service and you'll find that it's been several yearsSo why would I pay for a service and never log in? It doesn't make sense.That obviously didn't happen and they've charged me againPerhaps they should record all of their customer service calls or perhaps I should if I knew how, I would Regards, [redacted]
Thank you for advising us of Complaint # [redacted] We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer The subscriber first contacted us regarding this matter via email on 05/29/requesting to be removed from our email list of promotional materialAs you can see in the attached document, our representative responded back to the subscriber, believing that she had successfully unsubscribed her Unfortunately, there was a technical glitch on our end which caused her to continue to receive the emails even though it appeared to us that she was unsubscribed That glitch has now been resolved I have also sent this item to our IT Department to ensure that there is nothing else in the system for the email address she listed Please inform her that she may continue to receive emails for up to hours as they are set to go out in advance Also, please convey to the customer our apologies for any misunderstandings and let her know that she can contact Customer Support Monday thru Friday 9am to 5pm CST by calling [redacted] with any other concerns she may haveThank you again for sending this complaint and allowing us to resolve our valued subscriber’s issueSincerely, [redacted] Customer Service Manager StreetAuthority, LLC
Dear Revdex.com,First of all, thank you for sending Complaint# [redacted] to usI called our subscriber on 2/27/15, but hewas not at homeI left him a message with his username and passwordSince it was Friday, I also sent him anemail (Exhibit #3) with his username and password and instructions so he wouldnot have to wait until Monday to speak with meI also logged into our websiteto make sure that his credentials worked, and they did.As of today, 3/2/15, he has not called oremailed meI did notice though that he had viewed my 2/27/email on 2/27/15at 8:PM so I assume that he was able to access his newsletter on 2/27/15since I have not heard from him.Our mutual customer ordered Top Stockson 12/14/He called us on 2/24/at 3:PM (exhibit #1)Our customerservice representative called him back and left a message on 2/16/(exhibit#1) and he did not return the callI checked our records for his phone callsand emails prior to 2/24/but found noneI also went to our website, www.streetauthority.com, to see if he was accessing our newsletter, Top StocksIf youlook at Exhibit #2, you will see that he has been opening all of them most ofthem on the date we emailed them to himFor his inconvenience and for goodwill, I have given him extra months of our newsletter, Top Stocks.Please let him know that if he has any moreissues that he can email us at [redacted] @streetauthority.com, and we will respond to him.Because I have not heard from him, he readmy emailed instructions, and I have seen that he is opening and reading ournewsletter each month, I am going to assume that I was able to solve his issueas a result of this complaintAgain, thank you for sending this complaintto us as it allowed me to solve our valued subscriber’s issue, Sincerely, [redacted] ***StreetAuthority, LLCCustomer Service Manager
Hello [redacted] ,I am responding to the consumers rejection of my previous response.Of course, I never meant to imply that he had not previously called our company to cancel for a refund and am sorry that he took my statement to mean such Our policy is this - a subscriber is entitled to a full refund on a renewed order if they request cancellation within days of said renewal After days the refund is pro-rated depending on the number of issues that have been served So in either scenario, the consumer would have been eligible for a refund.I deal with credit card companies on a daily basis and it is my experience that they have no problem disputing a charge with our company We even get calls from banking representative who act as mediators It is unfortunate that the consumers banking institution is unwilling to work with him on this issue, however, I must stand by my original statement We issued a full refund of $on May 20, for the most recent renewal of High Yield Investing and the consumer should see the credit on his account within the next couple of days As for the charges from and 2013, regrettably, I am unable to reverse them.Lastly, while we have no way of knowing when the consumer signed into the website last, we are able to track his email history Subscriptions are available on the website and are also sent to the subscriber via email.I have attached a document that shows the consumers email history since the beginning of this year It shows that he has been randomly viewing his email since Jan6, - (I have highlighted the documents that were viewed by the consumer.) I dd not include previous years as the data is quite large, but will be happy to do so if needed.I hope that this will resolve this issue If the consumer would prefer to speak to me personally he can reach me by calling [redacted] ext***.Regards, [redacted] Customer Service ManagerStreet Authority, LLC
Dear Revdex.com,I have spoken to Ms [redacted] and we have resolved this complaint The reason she was unable to contact us yesterday was because our phones were down from about 9:am until around 3:pm cst The service disruption occurred due to a failed component with our phone service providers carrier Ms [redacted] was very gracious when I spoke with her and grateful that I had given her a call to explain what happened yesterday During the course of our conversation I advised Ms [redacted] that I would be refunding the $charge back to her credit card, which was the reason she was attempting to contact us.Thank you, [redacted] Customer Service ManagerStreetAuthority, LLC
Thank you for advising us of Complaint # [redacted] We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer.We actually received an email just this morning and replied back with the following: Dear Mr XXXX, As requested, we have cancelled your subscription to our High-Yield Investing newsletterYour $refund will be processed in 7-business days I have searched our data base and can find no record of you contacting us before this email, so for that I am sorryWe did process your order on 11/09/and we show that the printed materials were mailed to you so you should be receiving that any time now[redacted] started the conversation mins ago Anyone, Active Please refund the $paid by check # [redacted] for the High-Yield Investing newsletter per the 100% refund anytime guarantee stated in the sales letter I purchased the High-Yield Investing product in October and never received the productI sent emails to [redacted] and received no responseLeft a message at ###-###-#### and received no responseCalled the two customer service numbers: ###-###-#### and ###-###-#### during 9:am to 5:pm CST business hours and no one ever picks up [redacted] As you can see from the email we processed his order on 11/09/ The file pull to fulfill recent orders for our direct mail campaign is done twice a month--on the 15th and again on the 25th As I stated to the consumer, he will be receiving the printed material any time now We also processed his cancellation request and will be refunding him the full amount of $within the next business days.Please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support Monday thru Friday 9am to 5pm CST by calling ###-###-#### with any other concerns he may have Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue Sincerely, [redacted] Customer Service Manager StreetAuthority, LLC
I am responding to Revdex.comcomplaint # [redacted] .First of all, thank you for letting us respond to this complaint So Mr [redacted] has canceled his newsletter by issuing a disputewith the credit card companyThey have given him a $refund to his AmericanExpress card ending in so we do not have toWe are canceling The HighYield Investing newsletter and his free newsletters so he should not receiveany more emails from us in daysThank you for letting me take care of this complaint as I would like to report that Mr [redacted] received or will his refund fromAmerican ExpressIn addition, I was able to cancel his free newsletters, StreetAuthorityDaily and Today’s Top Trades as well as his other free promotional emails [redacted] ***StreetAuthority, LLCCustomer Service Manager512- [redacted]
Dear [redacted] ,Thank you for contacting me regarding our subscribers complaint I will do all I can to provide a satisfactory answer to the statements made by the consumer.The consumer first subscribed to our newsletter entitled High Yield Investing on April 20, at a special introductory rate of $for a year subscription Per our policy, subscriptions are automatically renewed to avoid a lapse in service unless consumer opts out or cancels I find no record that indicates the consumer ever contacted us to cancel or opt out of the auto renewal and as a result the subscription renewed on March 11,for years at the standard rate of $179.00.Once again, no record of any attempt to cancel or opt out of auto renewal can be found in our data base The subscription most recently renewed on May 01/ The consumer contacted our Customer Support team and was informed by the representative that they were charged in 2011, and again in The most recent charge of $has been credited back to the consumer Regrettably, I am unable to authorize a refund for the other two charges from and It is my sincere hope that the consumer will accept our apologies and understands that we have done everything possible to resolve his issue His subscription has been cancelled, the $charge to his credit card on 05/01/has been credited back to his account and there will be no further charges for this subscription or any others.Regards, [redacted] Customer Service ManagerStreet Authority, LLC
I am responding to Revdex.comcomplaint # [redacted] .First of all, thank you for letting us respond to this complaint Our mutual customer ordered our newsletter, Game-Changing Stocks, on 2/15/It was emailed to her email address, [redacted] @yahoo.com I went into our customer support help desk and saw two entries from our mutual customer on 2/24/ The first one was an email from her email address dated 2/24/at 3:PMPlease see exhibit # The second one was a phone call on 2/24/at 2:PM where she had left a messagePlease see exhibit #Unfortunately, I did not see the call on 2/23/or anybefore that date As a result of the 2/24/phone call, our customer service representative canceled the newsletter on 2/26/and called our mutual customer back to let her know at12:PM on 2/26/Please see exhibit #In our phone message, we do say that we will get back to the customer as quickly as we canOur usual response time is hours as it was in this case as wereceived the call on 2/24/and responded by a call back on 2/26/I have checked her account and the $refund was processed on 2/27/Please see exhibit #(attached PDF file) which shows the refund to her credit cardending in *** Thank you for letting us answer this complaintI would like to report that our mutual customer received her $99.00refund to her credit card ending in *** on 2/27/as shown in Exhibit # [redacted] ***StreetAuthority, LLCCustomer Service Manager512- [redacted]
Thank you for advising us of Complaint # [redacted] We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer I have actually spoken to the customer this morning at approximately 11:am CST The subscriber first contacted us to cancel his subscription on 06/08/and we advised him that he would receive a refund of $in the form of a check within 7-business days Due to a staffing situation on our end we were not able to process the refund check until 06/21/at which time it was mailed via the USPS(Please see attachment)As he stated, our offices were called several times in regards to the refund check and he was advised each time that it may be an issue with the postal service and asked to allow a few more days to see if it arrives I have checked our online banking and have confirmed that other checks written the same day are just beginning to clear the bank Another possibility is that, because the account was under his wife's name and the refund was addressed to same, it may have thrown out as junk mail.I would like to clarify his statiement that we have blocked his number We do not have the ability to do that in our department After speaking with the gentleman this morning he stated that when he called on July 5th he was placed on hold for longer than minutes and that we had not, in fact, "blocked" his number Coming out of the day weekend we were extremely busy and had he stayed on the line we could have hopefully resolved this yesterday.That said, I have asked the customer to bear with us while I go through the process of putting a "STOP PAYMENT" on the check sent to him on 06/21/ Once that is confirmed with our banking institution we will reissue the refund check in the amount of $ I anticipate the replacement check will go out no later than Monday, July 11, and advised the subscriber that I would contact him personally once the check has been mailed.Please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support Monday thru Friday 9am to 5pm CST by calling [redacted] with any other concerns he may haveThank you again for sending this complaint and allowing us to resolve our valued subscriber’s issueSincerely, [redacted] Customer Service Manager StreetAuthority, LLC
Dear [redacted] ,Thank you for advising us of Complaint # [redacted] We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer The subscriber first contacted us regarding this matter via email on 07/03/ Our offices were closed for the holiday weekend but one of our representatives responded to his email on07/06/to advise him that, per his request, he was opted out of any auto-renewals.This customer subscribed to our Top Stocks e-newsletter on 07/02/at which time he received a Welcome Letter The following is an excerpt from that letter and references our cancellation and renewal policies.“ ..Remember, your subscription to Top Stocks is risk-freeYou will receive a 100% money-back refund if you cancel within the day guarantee period during your first subscription termSince you subscribed at a discounted rate, we can only accept cancellations during your initial guarantee periodTo avoid a lapse in service, your subscription will be automatically renewed at the end of theinitial subscription term at the then-current renewal priceTo view our auto-renewal policy, follow this link: http://www.streetauthority.com/streetauthority-legal#terms-of-useAs our policy states, subscriptions are automatically renewed to avoid a lapse in service unless the customer opts out or cancels The subscription most recently tried to renew on 07/02/but failed due to a problem with the credit card.Please convey to the customer our apologies for any misunderstandings and let him know that he can contact Customer Support anytime with any other concerns he may have.Thank you again for sending this complaint and allowing us to resolve our valued subscriber’s issue.Sincerely, [redacted] Customer Service ManagerStreetAuthority, LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for advising us of Complaint # [redacted] We will certainly do everything possible to ensure that this matter is resolved quickly and to the satisfaction of the customer The subscriber first contacted us regarding this matter via email on 02/13/requesting to be removed from the email list for our free daily alerts Unfortunately, there was a technical glitch on our end and the emailed request was sent to an inactive mailbox within our email system This problem has been sent to our IT department and they advise me that they will have the issue resolved as soon as possible I have also asked them to ensure that there is nothing else in the system for the email address listed However, the subscriber may continue to receive emails for up to hours as they are set to go out in advance I did speak with the consumer directly this morning and explained all of this to him at that time He was very appreciative of my phone call and I believe that we have resolved this issue, but please convey to the customer our apologies for any misunderstandings and let him know that he can contact the Customer Support team Monday thru Friday 9am to 5pm CST by calling [redacted] with any other concerns he may haveThank you again for sending this complaint and allowing us to resolve our valued subscriber’s issueSincerely, [redacted] Customer Service Manager StreetAuthority, LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***At this time I am still receiving at least two newsletters from Street Authority daily. I realize that the company is claiming that these will stop in a few daysbut we have to remember that that is what the "unsubscribe" feature is for on their very own website that they pay absolutely no attention to. So until thenewsletters actually stops they really have done nothing other than provide lip service to my complaint.It is interesting that their response provided no actual aplology for their aggressive behaviour towards the public. This company needs to fail. No moralscrupals!Thank you
First of all thank you for sending Complaint #***.Mr*** first contacted our Customer Support line on 03/17/15.I phoned Mr*** on 03/18/but he did not answer I left a message requesting he call me back on my direct line.Mr*** is correct when he stated that he received
charges for the same amount on the same day, however, one of these charges is not a duplicate charge Mr*** actually signed up for different newsletters via our website on 10/13/ I have attached a PDF file which contains both order receipts so that you may verify this information.Mr*** states that he had charges of $each, which is incorrect He was charged $for Game Changing Stocks and $for Scarcity & Real Wealth, both of which are year subscriptions.Mr*** also states that he did not receive receipts for the purchases, although our records do indicate that the receipts were sent to him via email I have resent these receipts to Mr*** so that he has them for his records Please convey to Mr*** my apologies for any misunderstandings and let him know that I would like to speak with him regarding the refund he requested I need to know which newsletter he wants to keep before I cancel anything He can contact me directly at 512-*** ext***.Thank you again for sending this and allowing us to resolve our valued subscribers complaint.Sincerely,*** ***Customer Service ManagerStreetAuthority, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the resolution is satisfactory to me. I am very sorry about my stated price of the contested charges, they were $each, not $What was true was the only email received back originally was not a receipt, but a welcome message.Speaking with the representative at StreetAuthority, who was terrific and who changed my bad opinion of StreetAuthority, it was agreed to refund me for one of the two charges, the one not intended to sign up for
Regards,
*** ***
Complaint: ***
I am rejecting this response because:To resolve Dispute # *** the business, Street Authority, sent an email, attached, indicating that they would refund the $purchase price in to business days. That was business days ago and there has been no refund. I would like the record to show that Street Authority failed to provide the refund they promised per their guarantee. They are obviously dishonest and consumers should be wary. Regards,
*** ***