All of our promotional material should state that the offer is valid for new subscribers only I looked at the most recent form being used by that sales source and you are right, it does NOT state that I will honor your request for the GFTCRD16, $for weeks Wednesday, Thursday and Sunday All I need from you is an email address If you will contact our customer service department @ ###-###-#### with your email address we can process the gift card I apologize for the miscommunication
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do have a receipt and it was sold by a war vet at Kowalski's grocery storeWhy am I being charged $or billed ???
I am rejecting this response because: We have movedThat's how absurd this isWe don't even live at [redacted] and yet you keep subscribing us to papers at that address and sending/forwarding bills to our ne address WE WANT ALL OF OUR CONTACT INFO REMOVED FROM YOUR DATABASESthis happens every few months to us
I am rejecting this response because: The Pioneer Press is missing the point Their advertising does not state those special offers are for new subscribers only They had no right to reject my initial purchase at Menards and to add insult to injury they didn't even bother to tell me they rejected it I found out weeks later from their subcontractor after bumping into him at another store My carbon copy from Menards sale did not say anything about current subscribers not being eligible I read the fine print on both sides of the printed receipt What I wanted was the offer they ran in the 12/18/BullDog Bargains Pioneer Press which was $for weeks, including home delivery Wednesday, Thursday & Sunday, plus access to the e-Edition, plus a $gift card, promo code GFTCRD I still have the printed copy of the advertisement the Pioneer Press ran When I went to web site specified days before the 12/31/expiration (Twinoffers,com/deal/July 2016), that offer wasn't accessible, but more expensive subscriptions were I saved the screen prints I also Googled the "Twinoffers" ad and discovered someone else complained on the Internet saying the Pioneer Press didn't honor the offer when they originally ran it back in July either Besides the great deal, that offer specified a bill would be mailed to the delivery address That's my preference over giving out a credit card number over the phone to someone I don't know or over the Internet The paper is running bogus ads that they are not honoring I believe its called "bait and switch" and I have a feeling its unlawful in Minnesota If need be, I will contact the MN Attorney Generals Office next
As an active subscriber you are not eligible for new sales offers,the order taken at Menards was invalid as you were a current subscriber I see that your current subscription is for a Thursday+Sunday paper for $for weeks, did you want to change it?
Initial Business Response / [redacted] (1000, 7, 2015/09/24) */ Our records show that a refund in the amount of $was process on 9/17/I also checked the records to make sure you were given all the credits from missing newspapers from 9/to 9/(the paper was stopped on 9/13) Credits were issued 9/9, & but I do not see credit issued for 9/and 9/which totals $I can send that to you if you wishI will mail you a copy of your service history from your last payment to you stop dateI apologize for the difficulties getting through to our customer service center and for the lack of a return call, we need to do better in both these situations I am sorry we lost a good customer and hope in the future you might reconsider Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are requesting the amount due of $We also have not received the service history from 01/01/- 9/13/We have all the dates on record of when credits should have been made throughout the year and feel we did not receive these creditsFor many years we have received a full year subscription starting in December of each yearFor these many years there has been no lapse in serviceWhy all of the sudden was our subscription ending in October? We have not got our questions answered!! Also, we have been receiving recent phone calls to subscribe and many attempts letting them know to TAKE US OFF YOUR CALLING LIST! We DO NOT want anymore calls from the Pioneer PressMaybe this is a situation one of the news stations needs to investigate! Final Business Response / [redacted] (4000, 11, 2015/10/07) */ I will mail the $to youYour service history was sent last week and I will add your phone number to our do not call filesI do apologize for your poor experience
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive another invoice on January 12, for the amount of $and noted in the response that this amount has also removed so theses accounts are both at a balance of zero.To answer the question in the response regarding the complaint I never requested to start receiving the paper again after April Thank you for addressing this matter in a timely manner
Initial Business Response / [redacted] (1000, 8, 2016/02/13) */ A refund in the amount of $was sent on January 28, I apologize any frustration with our customer service Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/02/16) */
I apologize for the starts and have noted on the address that no more starts should be entered here Thank you for your patience and please feel free to reach out to us should you have any further unwanted deliveries
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ We have a new distributor in your area that started on Jun They have had some challenges but seem to be improving dailyI sent an escalated complaint regarding your service instructing them to verify each delivery list ensuring that you are not missed moving forward
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ This is what my research regarding account [redacted] tells meAs you state, the funds for this account ran out on 2/23/We did not receive communication to discontinue the subscription, which is what is required, so the subscription continuedI do see that a vacation stop/restart was entered through our website in March of and an automated stop occurred on May 25, for non payment This final bill is for papers received between 2/23/and 5/25/minus the week of vacation Please feel free to contact us if there is further communication regarding this situation, [redacted]
All of our promotional material should state that the offer is valid for new subscribers only I looked at the most recent form being used by that sales source and you are right, it does NOT state that I will honor your request for the GFTCRD16, $for weeks Wednesday, Thursday and Sunday All I need from you is an email address If you will contact our customer service department @ ###-###-#### with your email address we can process the gift card I apologize for the miscommunication
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do have a receipt and it was sold by a war vet at Kowalski's grocery storeWhy am I being charged $or billed ???
I am rejecting this response because: We have movedThat's how absurd this isWe don't even live at [redacted] and yet you keep subscribing us to papers at that address and sending/forwarding bills to our ne address WE WANT ALL OF OUR CONTACT INFO REMOVED FROM YOUR DATABASESthis happens every few months to us
This address has been coded as "NO STARTS" there is nothing owed
I am rejecting this response because: The Pioneer Press is missing the point Their advertising does not state those special offers are for new subscribers only They had no right to reject my initial purchase at Menards and to add insult to injury they didn't even bother to tell me they rejected it I found out weeks later from their subcontractor after bumping into him at another store My carbon copy from Menards sale did not say anything about current subscribers not being eligible I read the fine print on both sides of the printed receipt What I wanted was the offer they ran in the 12/18/BullDog Bargains Pioneer Press which was $for weeks, including home delivery Wednesday, Thursday & Sunday, plus access to the e-Edition, plus a $gift card, promo code GFTCRD I still have the printed copy of the advertisement the Pioneer Press ran When I went to web site specified days before the 12/31/expiration (Twinoffers,com/deal/July 2016), that offer wasn't accessible, but more expensive subscriptions were I saved the screen prints I also Googled the "Twinoffers" ad and discovered someone else complained on the Internet saying the Pioneer Press didn't honor the offer when they originally ran it back in July either Besides the great deal, that offer specified a bill would be mailed to the delivery address That's my preference over giving out a credit card number over the phone to someone I don't know or over the Internet The paper is running bogus ads that they are not honoring I believe its called "bait and switch" and I have a feeling its unlawful in Minnesota If need be, I will contact the MN Attorney Generals Office next
As an active subscriber you are not eligible for new sales offers,the order taken at Menards was invalid as you were a current subscriber I see that your current subscription is for a Thursday+Sunday paper for $for weeks, did you want to change it?
Initial Business Response / [redacted] (1000, 7, 2015/09/24) */ Our records show that a refund in the amount of $was process on 9/17/I also checked the records to make sure you were given all the credits from missing newspapers from 9/to 9/(the paper was stopped on 9/13) Credits were issued 9/9, & but I do not see credit issued for 9/and 9/which totals $I can send that to you if you wishI will mail you a copy of your service history from your last payment to you stop dateI apologize for the difficulties getting through to our customer service center and for the lack of a return call, we need to do better in both these situations I am sorry we lost a good customer and hope in the future you might reconsider Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are requesting the amount due of $We also have not received the service history from 01/01/- 9/13/We have all the dates on record of when credits should have been made throughout the year and feel we did not receive these creditsFor many years we have received a full year subscription starting in December of each yearFor these many years there has been no lapse in serviceWhy all of the sudden was our subscription ending in October? We have not got our questions answered!! Also, we have been receiving recent phone calls to subscribe and many attempts letting them know to TAKE US OFF YOUR CALLING LIST! We DO NOT want anymore calls from the Pioneer PressMaybe this is a situation one of the news stations needs to investigate! Final Business Response / [redacted] (4000, 11, 2015/10/07) */ I will mail the $to youYour service history was sent last week and I will add your phone number to our do not call filesI do apologize for your poor experience
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive another invoice on January 12, for the amount of $and noted in the response that this amount has also removed so theses accounts are both at a balance of zero.To answer the question in the response regarding the complaint I never requested to start receiving the paper again after April Thank you for addressing this matter in a timely manner
Initial Business Response / [redacted] (1000, 8, 2016/02/13) */ A refund in the amount of $was sent on January 28, I apologize any frustration with our customer service Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/02/16) */
I apologize for the starts and have noted on the address that no more starts should be entered here Thank you for your patience and please feel free to reach out to us should you have any further unwanted deliveries
Initial Business Response / [redacted] (1000, 5, 2015/06/19) */ We have a new distributor in your area that started on Jun They have had some challenges but seem to be improving dailyI sent an escalated complaint regarding your service instructing them to verify each delivery list ensuring that you are not missed moving forward
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ This is what my research regarding account [redacted] tells meAs you state, the funds for this account ran out on 2/23/We did not receive communication to discontinue the subscription, which is what is required, so the subscription continuedI do see that a vacation stop/restart was entered through our website in March of and an automated stop occurred on May 25, for non payment This final bill is for papers received between 2/23/and 5/25/minus the week of vacation Please feel free to contact us if there is further communication regarding this situation, [redacted]
An adjustment of $was made on your account on June 7, for poor service and missed newspapers