There has been three sample subscriptions started at this address since May of There is no bill associated with sample subscriptions and I do not see any history of bills or payments I have added your address to our "no sample" files Please feel free to reach out to us if the need arises in the future
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ I do apologize for not being able to get your Sunday newspaper deliveredI have flagged your account for a refund and we have a VISA credit card ending in [redacted] that the $will be refunded to
Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ I apologize for the problems getting your Sunday newspaper startedThe division manager drove out to your home in the light of day because apparently the carrier was having difficulties locating and could only find The address is found and the carrier knows where you areThe account has a balance on it of $the original amount you paidI believe the situation is finally resolvedPlease feel free to contact me if the need arises in the future, [redacted] , [redacted] , [redacted] @pioneerpress.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Though I'm not completely satisfied with what they did, It will do with this, but if it was put into collections they need to take care of that it still looks as though they are saying I ordered the paper, but I never hadI don't want it to look as if I order there paper and just refuse to pay the bill
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they do as they sayIn past, they have said the same thing to me over the phone and it was only temporary before I received calls again
Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ I apologize for the missing Sunday newspapersI will reach out to the person responsible for this delivery to ensure future deliveriesIf you miss a paper and call in before 10:you should receive a replacement newspaperThe people responsible for this duty will be notified as well Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This offer was made on January 8th, On January I once again received no delivery of the Sunday paper I was promisedThis once again was entered on the customer service siteI received no response or replacement paperThey received their payment up front I have had to spend an additional $for something that was paid for for weeksOut of weeks they have less than 50% delivery service and have failed to once provide a replacement paper Final Consumer Response / [redacted] (3000, 13, 2016/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sunday February 7th the paper was delivered by the carrier but it was deliberately thrown under a vehicle that was parked on the left side of my drivewayWe have vehicles on the driveway but the middle is always car freeNeighbors in my culdesac all had their papers delivered in a non retaliatory mannerLast week it was delivered on the curb in front of our neighbors mail boxWith service or the lack thereof like I have received I would prefer to go get my own paperPlease cancel my subscription and refund the $or at least the $I have had to pay as a result of the missed deliveries Final Business Response / [redacted] (4000, 15, 2016/02/12) */ I will cancel your newspaper subscription as the carrier does not honor your placement requestA refund will be sent next weekI am sorry that we have lost a good customerPerhaps when a new carrier is hired we can revisit your subscription
Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ I'm sorry that you have experienced poor delivery of your newspaperI will work with the staff to get this fixed immediatelyI don't show any notes on the account regarding a property damage claimWhen did this happen and has the screen been repairedI can credit your newspaper account for the damage then charge the delivery person or if you can provide me with a receipt I can request a check be sent to you for the damagePlease let me know how we can best resolve the matterSharon, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Contacted [redacted] on 12/10/via voicemail & left message with our name and phone numberAsked for her email so we could scan a copy of the letter and the screen repair bill that was previously sent to the Pioneer Pressbusiness days later and we have no response Newspaper continues to be delivered somewhere on driveway/lawnYesterday it was soaking wet from the rain and had to be tossed outUnacceptable Final Consumer Response / [redacted] (2000, 25, 2016/02/11) */ Final Business Response / [redacted] (4000, 22, 2016/02/11) */ I received confirmation from The [redacted] 's that they have received their property damage reimbursement checkAgain, I apologize for the long delay in that return
Initial Business Response / [redacted] (1000, 5, 2016/02/13) */ I have flagged this address as a "no sample delivery" so no more sample papers will be deliveredI don't see newspaper starts other than sample papers at the addressI apologize for the sample delivery Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/16) */
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I don't have a problem with the resolution but I've been hearing this same response since the end of May First they said a check had been mailed, then they claimed it had been put back in my checking account I haven't received the refund either way.Please don't close the case until you hear back from them that the money has truly been refunded and I can verify that I've received the refundThanks
I apologize for this terrible miss I have contacted the distributor in charge of the Forest Lake area as well as our Operations Manager to ensure that this paper is delivered on Sunday moving forward
I have added you to the exception list for our Bulldog Bargains product There is no subscription at your address ( [redacted] ***) and hasn't been one since 2015, I can only guess it's the Bulldog Bargains and you will be removed from that delivery immediately
All of our subscription terms are the same, if you want the paper to stop you only need to call or email our customer service department to stop themYou don't mention what was done with the papers that were delivered or the invoices that were sent Are you saying that you called but the papers never stopped, if that is the case then I need to do research with our call center staff.All our sales materials and invoicing materials state the same thing...This subscription to the Pioneer Press is a CONTINUOUS SUBSCRIPTION, which means it will automatically renew at the end of this termNotice of cancellation must be provided before the end of this SUBSCRIPTION TERM to avoid charges for an additional termYou may cancel or modify your subscription at any time by calling Customer Service at ###-###-####
Initial Business Response / [redacted] (1000, 7, 2015/09/24) */ I apologize for the poor delivery you have receivedYou are right, this kind of service is unacceptableI have reached out to the Mr [redacted] , the man responsible for this area in StPaul for a resolutionThank you for your patience and look for the improvement Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) For the past week paper has been on the steps instead of the boulevardThe Sunday paper had either not been delivered at all or showed up at 4pmThis past Sunday paper here at 8am and on the stepsI hope this continues, Thank you Final Consumer Response / [redacted] (2000, 18, 2015/10/01) */ This is the 2nd day in a row of not getting a paperI called for a paper yesterday morning(9/30) and they never delivered oneThis morning I saw the carrier driving by throwing papers on the sidewalk in front of houses I went out and walked down the street and caught up to herShe saw me and heard me when I said I did not get a paperShe sped off without a word and did not come back to deliver the paperI did call this morning and talked to someone at the PIONEER PRESS, and they assured me this would be taken care of.But not holding my breath
I am rejecting this response because: The paperwork to start up the subscription has been started? When will it start? It has been over a week and it has not been delivered yet and circulation says my account is closed
I have added this phone number (###-###-####) to our internal do not call file and have instructed our telemarketing vendors to do the same I apologize for the disturbance
There has been three sample subscriptions started at this address since May of There is no bill associated with sample subscriptions and I do not see any history of bills or payments I have added your address to our "no sample" files Please feel free to reach out to us if the need arises in the future
Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ I do apologize for not being able to get your Sunday newspaper deliveredI have flagged your account for a refund and we have a VISA credit card ending in [redacted] that the $will be refunded to
Initial Business Response / [redacted] (1000, 5, 2015/05/21) */ I apologize for the problems getting your Sunday newspaper startedThe division manager drove out to your home in the light of day because apparently the carrier was having difficulties locating and could only find The address is found and the carrier knows where you areThe account has a balance on it of $the original amount you paidI believe the situation is finally resolvedPlease feel free to contact me if the need arises in the future, [redacted] , [redacted] , [redacted] @pioneerpress.com Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I apologize for this error and have deleted the balance owed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Though I'm not completely satisfied with what they did, It will do with this, but if it was put into collections they need to take care of that it still looks as though they are saying I ordered the paper, but I never hadI don't want it to look as if I order there paper and just refuse to pay the bill
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as they do as they sayIn past, they have said the same thing to me over the phone and it was only temporary before I received calls again
This address is not supposed to have any starts added to it I will go over this with all our sources as well as data entry I apologize for this mishap
I have stopped the newspaper subscription and credited the account the past due amount
Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ I apologize for the missing Sunday newspapersI will reach out to the person responsible for this delivery to ensure future deliveriesIf you miss a paper and call in before 10:you should receive a replacement newspaperThe people responsible for this duty will be notified as well Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) This offer was made on January 8th, On January I once again received no delivery of the Sunday paper I was promisedThis once again was entered on the customer service siteI received no response or replacement paperThey received their payment up front I have had to spend an additional $for something that was paid for for weeksOut of weeks they have less than 50% delivery service and have failed to once provide a replacement paper Final Consumer Response / [redacted] (3000, 13, 2016/02/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sunday February 7th the paper was delivered by the carrier but it was deliberately thrown under a vehicle that was parked on the left side of my drivewayWe have vehicles on the driveway but the middle is always car freeNeighbors in my culdesac all had their papers delivered in a non retaliatory mannerLast week it was delivered on the curb in front of our neighbors mail boxWith service or the lack thereof like I have received I would prefer to go get my own paperPlease cancel my subscription and refund the $or at least the $I have had to pay as a result of the missed deliveries Final Business Response / [redacted] (4000, 15, 2016/02/12) */ I will cancel your newspaper subscription as the carrier does not honor your placement requestA refund will be sent next weekI am sorry that we have lost a good customerPerhaps when a new carrier is hired we can revisit your subscription
Initial Business Response / [redacted] (1000, 5, 2015/12/09) */ I'm sorry that you have experienced poor delivery of your newspaperI will work with the staff to get this fixed immediatelyI don't show any notes on the account regarding a property damage claimWhen did this happen and has the screen been repairedI can credit your newspaper account for the damage then charge the delivery person or if you can provide me with a receipt I can request a check be sent to you for the damagePlease let me know how we can best resolve the matterSharon, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Contacted [redacted] on 12/10/via voicemail & left message with our name and phone numberAsked for her email so we could scan a copy of the letter and the screen repair bill that was previously sent to the Pioneer Pressbusiness days later and we have no response Newspaper continues to be delivered somewhere on driveway/lawnYesterday it was soaking wet from the rain and had to be tossed outUnacceptable Final Consumer Response / [redacted] (2000, 25, 2016/02/11) */ Final Business Response / [redacted] (4000, 22, 2016/02/11) */ I received confirmation from The [redacted] 's that they have received their property damage reimbursement checkAgain, I apologize for the long delay in that return
Initial Business Response / [redacted] (1000, 5, 2016/02/13) */ I have flagged this address as a "no sample delivery" so no more sample papers will be deliveredI don't see newspaper starts other than sample papers at the addressI apologize for the sample delivery Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/16) */
I will take care of this old balance immediately, I apologize for this confusion
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I don't have a problem with the resolution but I've been hearing this same response since the end of May First they said a check had been mailed, then they claimed it had been put back in my checking account I haven't received the refund either way.Please don't close the case until you hear back from them that the money has truly been refunded and I can verify that I've received the refundThanks
I apologize for this terrible miss I have contacted the distributor in charge of the Forest Lake area as well as our Operations Manager to ensure that this paper is delivered on Sunday moving forward
I have added you to the exception list for our Bulldog Bargains product There is no subscription at your address ( [redacted] ***) and hasn't been one since 2015, I can only guess it's the Bulldog Bargains and you will be removed from that delivery immediately
All of our subscription terms are the same, if you want the paper to stop you only need to call or email our customer service department to stop themYou don't mention what was done with the papers that were delivered or the invoices that were sent Are you saying that you called but the papers never stopped, if that is the case then I need to do research with our call center staff.All our sales materials and invoicing materials state the same thing...This subscription to the Pioneer Press is a CONTINUOUS SUBSCRIPTION, which means it will automatically renew at the end of this termNotice of cancellation must be provided before the end of this SUBSCRIPTION TERM to avoid charges for an additional termYou may cancel or modify your subscription at any time by calling Customer Service at ###-###-####
Initial Business Response / [redacted] (1000, 7, 2015/09/24) */ I apologize for the poor delivery you have receivedYou are right, this kind of service is unacceptableI have reached out to the Mr [redacted] , the man responsible for this area in StPaul for a resolutionThank you for your patience and look for the improvement Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) For the past week paper has been on the steps instead of the boulevardThe Sunday paper had either not been delivered at all or showed up at 4pmThis past Sunday paper here at 8am and on the stepsI hope this continues, Thank you Final Consumer Response / [redacted] (2000, 18, 2015/10/01) */ This is the 2nd day in a row of not getting a paperI called for a paper yesterday morning(9/30) and they never delivered oneThis morning I saw the carrier driving by throwing papers on the sidewalk in front of houses I went out and walked down the street and caught up to herShe saw me and heard me when I said I did not get a paperShe sped off without a word and did not come back to deliver the paperI did call this morning and talked to someone at the PIONEER PRESS, and they assured me this would be taken care of.But not holding my breath
This subscription is stopped and the balance owed has been deleted I apologize for any frustration this may have caused
I am rejecting this response because: The paperwork to start up the subscription has been started? When will it start? It has been over a week and it has not been delivered yet and circulation says my account is closed
I have added this phone number (###-###-####) to our internal do not call file and have instructed our telemarketing vendors to do the same I apologize for the disturbance