Stellar Recovery, Inc.

Review: I am writing to place a complaint against Stellar Recovery for continue to report and update account # [redacted] to my credit files to the credit reporting agencies without proper validation that the debt is mine. I called orginal credit and spoke to [redacted] with employee ID1262 as they state and was told they have no record of the debt. yet, Stellar recovery continues to update and report this account. This is a violation of the FCRA. How can they continue to update this account without validation?Desired Settlement: Remove all existence from credit bureau!!

Business

Response:

Stellar Recovery is in receipt of an inquiry made by [redacted]. On 04-24-2013, Stellar Recovery was assigned a file from [redacted], this was for services at [redacted]. Our records indicate that we did start reporting this to the Credit REporting Agencies on 05-28-2013. We are also showing that Mr [redacted] or Mrs. [redacted] spoke with one of our agents yesterday, 05-29-2013. The notes indicated that "she had Dish along time agon, didnt know she owed the bill, said that "he" would pay if we sent a letter agreeing to remove from the Credit Bureaus." Mr/Ms [redacted] gave us an e mail address to send this letter to of [redacted]yahoo.com. We are showing that one of our administrative clerks sent this letter at 10:39am on 05-29-2013. We are also showing that the consumer gave us a credit card to pay off this bill dated today, 05-30-2013 in the amount of $114.71. Once the payment has been processed, we will order deletion as promised. We are in full compliance with the FCRA and are authorized by [redacted] to report this accounts to the Credit Reporting Agencies. We do not know why a respresentative with the Client would give information on a charged off file but the file was properly placed in our office for collection purposes by [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have bought a new cell phone number and this company keeps calling me looking for someone. I have call them a number of times but they just won't stop calling me.Desired Settlement: For the company to forever stop calling me everyday

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted] regarding the calling of a wrong number. The number of [redacted] was in our system as a contact number for [redacted] and was called 3 times. Our records indicate that at 4:04 pm, on 11-11-2014, one of agents took an inbound call from this number, was told this was a wrong number and removed the number from our system and placed it into our internal do not call list. We apologize for any wrong number calls made to this number, our agent properly removed the number when we were notified.

Review: Stellar Recovery has been calling my job (###-###-####) and I have already told them by phone and by letter that I cannot receive phone calls at work and to cease and desist. I do not want any calls from this company at my job or on my personal phone. They call every few minutes and I consider it harassment. I have told them they need to communicate with me ONLY by mail.Desired Settlement: I want all the calls to STOP. If they need to communicate with me, it needs to be by MAIL ONLY! I cannot receive personal calls at work. I have relayed this to them and they keep calling. I even have messages from them on my vmail at work. I am on my last warning at work. I need all calls from this company to STOP.

Business

Response:

Stellar Recovery is in receipt of a complaint filed by [redacted]. Our records show that a [redacted] file was sent to our office on 09-15-2014 for a [redacted] for services at [redacted]. We show this was a secondary placement and was placed with a previous agency before we received the file in mid September. The phone numbers of ###-###-#### and ###-###-#### were attached to the file and supplied by the creditor as contact phone numbers. The number ending in [redacted] was called 7 times and the number ending (identified as a work number) was called 4 times. We do not show the calls were made "minutes apart", no mutiple calls were made on any day since placement. We pulled all recordings and do not show that we have been notified by this consumer not to call the numbers in question and we have no record of any letter received from the consumer. We did mail a letter to the address on placement of the file in our office. The complaint indicates the consumer wishes us to cease and desist phone calls, we will honor this request and have closed the file as cease and desist and will notify our client of the closure and request by the consumer. If Ms. [redacted] wishes to discuss this file in the future, she is welcome to make contact directly with [redacted] as we have closed the file and returned the file to our client.

This company is terrible. Do not rely on what they tell you verbally and do not rely on them to do anything that requires even a basic level of competence. They reported me to the bureaus for a debt THAT I NEVER EVEN OWED. I explained to them that I never owed this debt and that Comcast made a billing mistake. I even got a verification # from Comcast and provided it to Stellar so that they would see I never owed this debt. They took the number, closed the file and reported to the bureaus which tanked my credit. I immediately caught this and brought to their attention and they refused to correct it. This company is despicable.

Daily robo debt collection calls from Stellar never identifying who they represent or the nature or amount of e debt. I have a near perfct credit score of 825 and owe no one an overdue amount.....never have. I have never received any maiil regarding this matter and am certain this is a scam at its core.

Stellar continues to contact our work for debts on old employees. I have told them we do not allow personal phone calls on this "work line", and we are not allowed to give personal information on employees. They continue to call with the recorded messages. They are extremely rude and continue to waste me and my fellow workers time and wages with their phone messages.

I have been receiving messages from this company for months for an person that I assume used to have my phone number. I spent 13 minutes after a 2 week vacation erasing their messages. when I called them to ask them to stop calling me, the woman who answered hung up on me. when I tried calling back, the call wouldn't go through. this was 3 days ago. today, another call. their cambridge, ma office called me from 617-275-2458. they are horrible.