State Farm Insurance

All State insurance uses a 'Team' approach to processing claims. That means there is no one responsible or accountable for processing your claim. They don't contact you with statuses because no one cares and the status web site is not updated so you can't even use 'self service' to track your claim. Every time you call you have to repeat the entire history of the claim because it is a different 'Team' member who has no idea what's going on. Once you have spent 30 minutes bringing the 'team member' back up to speed, they say they can't help you but the person who can is 'in a meeting' and will call back. They never do, so you call back and start all over. WORST COMPANY EVER! Do yourself a favor and call [redacted] - cheaper and better customer service.

Pressure King did clean the roof and house located [redacted] on Friday, July 21st. I received a call from customer that evening stating that I needed to go there immediately to discuss issues with the job. I did, immediately go to the house located at the stated address above and...

the husband and wife were present during my visit. Ms [redacted] stated there was a shutter on the roof when she came home, but was put back by the time I had arrived. I was not at the job, so I had asked my worker about the shutter and he stated it was held on only by one screw and it had fallen off as soon as he came near it while cleaning. He stated he had placed it back with the one screw available at that time.  The roof was cleaned with a non abrasive, environmentally safe detergent that I have been using to clean houses with for 11 years now. During these 11 years, I have no record of this detergent ever harming, hurting or injuring any plant, shrub, tree, flower or bush. This is due to the fact that it is environmentally safe and has no harmful bleaches, chemicals or any other ingredients that can harm any plant life. We were going to use a different chemical for the roof cleaning, but the worker decided the roof was not in bad shape and the cleaning of the roof was easily cleaned off with an environmentally safe product. So, for the customer to say the plant life on her property might die, I know for a fact, and she was told this at the time of my visit, it could not and 100% would not hurt the plants. The customer does not know what we used so for her to state anything was hurt, is beyond me. I will definitely make good on any plants that might die due to this application, but I would need proof, because I know they definitely will not!  I offered to clean off the plants, white spotting caused from the cleaning of the white siding where oxidized powdery substance comes off and created white spotting on the plants. The customer stated she did not want me to touch the plants and she was going to do it with her hose.  The light brown streaking that occured from our pressure washing the siding was due to the house having trapped water behind the siding. Nothing we did to cause this. Once we cleaned the siding and unclogged the small breath holes under the lips of the siding,there was trapped and clogged water behind the siding that drips out of all the seams and breath holes. It is brown and discolored where nothing of this color came off the siding we cleaned. This was pointed out to the customer when I arrived at the home when she demanded I return the day of service. I stated the brown water is definitely coming only from the seams and little holes under the lip of the siding and is usually due to the house being built with bad quality or no backer board under the siding. The customers, both Mr and Mrs [redacted] stated there was none under the siding and that they have had many and numerous issues with the siding and leaking to their home due to poor craftsmanship when the house was built. They started there was no backer protection between the siding and the wood of their home and this is what caused the brown trapped water. This had nothing to do with us using soap and clean water applied to the home. None of this would cause brown water that temporarily stains the siding. I did state that the streaking is temporary and will fade away with sunlight, and nothing could be done by us until all the water drained out from these seams and breath holes. We went back the day after and cleaned off their deck which had the white oxidized spotting on it and we attempted to clean the streaking at that time. The water draining from these holes was not all drained and we could not, at that time clean them. We stated we would be back once they were fully drained and clean them from the siding. These streaks are not caused by our products applied, but from how the house was built. Regardless, we will definitely clean the streaks off and are willing to do so at any time. They almost always dissolve themselves from natural sun light. I assured Ms [redacted] that I am a reputable business and will rectify any issues and everything she needs 100% to her satisfaction. With this being said, I am 100% positive the plants in question have no chance of dying due to the soap we used which is not harmful. I still have not been paid any monies from this job which totals over $600.00. For a customer to hold full payment from me due to possibilities of non probable outcomes is not fair. I am willing to do everything to rectify anything caused by my company and have  stated this to the customers. At this time, there is nothing negative done and if the streaking is still there, I will be there immediately to easily clean them off. As far as the plants - until and if there is any visible harm seen to them, I feel there is no need to hold payment at this time. There is and was no harm done to them.

Complaint: [redacted]
I am rejecting this response because: I was informed by DCH that my payments would decrease so I'm confused if I'm paying more for the extended warranty why wouldn't my payments decrease.  AS far as name calling it is a fact that I contacted DCH Toyota Oct 17 and I was told to fax them the letter of intent to cancel.  I have the confirmation of that faxed latter and spoke to JP on that date as well which is what he told me to do.   I have purchased several vehicles from DCH and never had a bad experience which is why I went back to them. This experience has been poorly managed by DCH, it's sale person who never returned calls after the sale of the car and Mr P who did tell me inOct he would take care of it.  I'm sorry to say that in my opinion the definition of someone of misrepresenting what they intend to do is in fact someone who is not telling the truth hence lying.  I'm am not in the habit insulting anyone especially a customer Or a business which I'm sure has many trustworthy people working for them.  Unfortunately, I can not include the two employees I have been dealing with.  ACtually , up until March 24 I never had anything but decent regard of Pete except for his lack of return calls.  I would like to understand why it should take a complaint to do the right thing and please help me to understand why the payments do not retro back to Oct when this was no fault of mine.  I would appreciate this matter to be resolved
Thank you 
[redacted]

This company is a rip off. They charge low premiums but when you have to file a claim they don't want to pay you what your claim is worth. They try to bully and intimidate you into taking a low ball offer. In addition they treat you like a criminal. The adjuster they gave me sent me a settlement check for a nominal amount. I didn't agree to that settlement amount and I sent the check back. Also the adjuster was rude and agressive and it had gotten so bad I asked her to only contact me thru email. Also the adjuster forced me to hire a water mitigation company and stated to me that my policy would cover there costs. After they submitted there bill State Farm refused to pay them. I also sent a demand letter to State Farm corporate office my agent and the adjuster. Such a crappy company. Not like a good neighbor State Farm isn't there.

Review: I had sent a handwritten letter as requested to conclude automatic drafts from being drawn on a specific account regarding a specific vehicle (make,model,account number) that I had sold and obviously no longer wanted to make payments on. In this letter I explained that the car was being sold and I no longer wanted to make payments on it and in doing so, also requested that any remaining balance on that specific account please be sent to me in the form of a check per company policy. Without my knowledge this company closed out my entire account including an active vehicle that I was continuing to make payments on. I later received a refund check from what I believe to be just from the account that I closed out on, although it ended up being the entire account. I was also sent a coupon book in which I was confused about because to my understanding I was still making direct deposits for an active vehicle. Never being contacted about a late payment on a vehicle I took matters into my own hands and contacted the company. In doing so not only did I find out that I had a payment 30 days late but also that my account for an active vehicle had been closed out and direct deposits were no longer being made. A credit mark has now been placed against me for something that I did not do and the company is responsible for. Now not only am I two months behind on payments without knowledge but I also have a credit mark against me which I strive very hard not to do by having direct deposits for all accounts that I own. After contacting the business regarding this matter I was told that a supervisor would review my account and contact me in the next few days. This was August 23, 2014 today is September 4, 2014 and I had still not received a call so I contacted the business myself. This is not good business practice to close someone's account,ask them to pay a late payment, tell them that a credit mark will be placed against them and the supervisor will review the account and contact you later, and then not receive a call from anybody. I should not have to be the one to strive to conclude an issue that the business is responsible for making a mistake in the first place, that is not very good customer serviceDesired Settlement: I would like to be credited the two delinquent payments that need to be made on behalf of the company's error. I would also like the credit companies contacted on their behalf to remove the credit mark that has been placed against me.

Business

Response:

Re: Consumer: [redacted]

Review: I had State Farm Renters Insurance and canceled my insurance on July [redacted] because I was moving into a new apartment and they didn't cover the new location area. After I moved into my new place on August [redacted], 2014 I have been receiving numerous bills from them stating that I owe them $34.57 on the policy from August [redacted] to November [redacted], 2014. The first couple of times that I received these bills I called the [redacted] office and spoke with numerous people who told me that it was an over site and that I owed nothing and that they would take care of it for me. Obviously they didn't take care of it because now I received a bill from them stating that if I don't pay them their $34.57 they are sending this to a collections agency. This is a very incompetent office and I am very upset with them and will NEVER use them again!Desired Settlement: For you to contact them and ask them to stop sending me letters that I owe them money and to make sure that my account is at a $0.00 balance.

Review: Over 60 days I was involved in an automobile accident and the other party who is represented by state farm for automobile insurance was determined on scene as being at fault for the accident. State farm took the claim and never called me nor offered any assistance to get my vehicle repaired after countless attempts on my behalf. I had to pay to get the vehicle fixed out of my pocket causing a financial hardship. The case manager does not respond to my requests for reimbursement.Desired Settlement: Pay for damages as insured

Business

Response:

Thank you for the opportunity to reply to your correspondence dated September 16, 2015. While we cannot share specific details in this public response, ourclaims department has been in contact with Mr. [redacted] to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution.Sincerely,Agency/Sales Administration Shared ServicesState Farm Insurance Companies

Review: [redacted] were in a car accident on November 17th 2015. Their claim was immediately reported to State Farm Insurance (Kaukauna, WI Barb Hultman office). During this accident their vehicle was totaled. On 11/18/15 as their power of attorney I approved State Farm and their vendor to transport their vehicle to Milwaukee Wisconsin for further inspection to complete the total loss claim. I was informed that the vehicle would be picked up that day and transported to Milwaukee by the following day. After receiving zero communication from State Farm I contacted the local agent on 11/23 to check on the status of the vehicle. I was informed that the vehicle had not yet been moved from the initial storage yard. The vehicle was finally delivered on 11/24 and was inspected on 11/25 shortly after the vehicle was declared a total loss. State Farm made us an initial offer for the vehicle on 12/02 which was below fair market value, we rejected this offer and submitted similar vehicles with significantly higher selling price points. 12/04 State Farm finally presented an acceptable settlement for the vehicle which we accepted. During this time [redacted] required the use of a renal vehicle, and due to State Farm’s failure to act in a timely manner in moving their vehicle for final inspection the unfairly incurred six days additional days of rental fee charges not covered by State Farm. The cost for this failure resulted in an excess of $300 to [redacted]. We requested through claims processor Nancy Liesemeyer that State Farm cover this additional $300 incurred by [redacted] based on the failure to act by State Farm and/or the vendor they contracted. This request was denied. The rejection of the request further demonstrates State Farm’s poor and unfair business practices with regards to appropriate speed of service for their clients and the incurred costs clients endure as a result.Desired Settlement: State Farm should issue an additional payment to offset the additional fees incurred as a result of the organizations failure to take action in an appropriate amount of time.

Business

Response:

Thank you for the opportunity to reply to your correspondence dated January 25, 2016. While we cannot share specific details in this public response, our claims department has contacted the complainant on February 9, 2016, to address his concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Insurance Companies Auto Property Claims - Customer Response Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

I had filed a claim through State Farm, got my rental car, dropped off my car to the company that was fixing my car, State Farm assured me that when they would take care of everything and call me ahead of time when the ammount lotted for my rental was coming up, I never recieved a call from State Farm and when I dropped off my rental they charged my an additional 200.00 for having the car over my time that state farm didn't pay for. I called state farm to ask why I didn't recieve a notification they told me it wasn't their responsibility. I told the supervisior I spoke with that the agent I spoke with on the phone had told me different. State Farm was not apologetic at all. Told me there was nothing they could do and I was stuck with the extra 200.00 that I did not have in my bank acct so it overdrafted me.

Review: About three weeks ago I was given a quote for home and auto insurance

from the [redacted] State Farm office. I accepted their quote,

signed up for the plan and paid my first premium. About two weeks

later they called me to tell me they had some issues with my "quote"

and the underwriters were telling them that I needed to pay about $550

more for auto insurance. I was under the impression that once I paid

for my plan it was no longer a quote and the price was set. They were

unwilling to rectify the situation and still told me that I must pay

the additional money. I also was contacted by my mortgage company.

They received a bill from State Farm that was $100 over the price of

the policy I paid for. When I contacted the State Farm office about

this they said that the price difference was due to a data entry issue

and I needed to pay the additional money for home insurance as well.

One week later we received a letter in the mail saying that upon

further review of my husband's driving record they were not going to

provide auto insurance for him at all.Desired Settlement: I would have liked the State Farm agent to honor the agreement/policy I paid for. They were unwilling to retract the additional costs that were not made known to me at the time of purchase. It also is very upsetting that they are now unable to insure my husband at all (about 4 weeks after we switched insurance carriers to State Farm). The extra cost and the inability to insure my husband should have been made apparent before I purchased the policy. I will sign on with a new insurance provider and cancel my policy with State Farm at which time I expect them to refund my payment.

Business

Response:

I am writing in reference to the letter I received from you dated 5/01/2014. Both the auto insurance and the home insurance came back higher that my employee [redacted] originally quoted. I will address each separately.

Review: My car was not working and I was leaving town from July 1 to August 10th. I called to enroll in the withdrawal program. I was told that since I would not be driving the car for at least 30 days, I would be enrolled in the withdrawal program where I would only be charged 25% of my premium. When the next billing cycle came, I was charged the premium plus 25%. I called and they gave me some excuse about not being able to refund my money. They were supposed to send me some form of reimbursement over a month ago. To date, I have heard nothing and received nothing.Desired Settlement: I would like a full refund of my premium for the month of July minus the 25% that was to be taken out.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,