Starbucks Corporation

Hi [redacted], we are still reviewing this complaint. We will be reaching out within 48 business hours.

Thank you for reaching out to us. A specialist will be reviewing this issue and contacting you in the next 72 business hours regarding Starbucks case #[redacted]

Thank you for reaching out to us. We will alert the district manager of this issue per Starbucks Reference number: [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.I'm glad they decided to replace my drink, I think the least they could have done is apologize on their behalf about the situation. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted],
 
I am terribly sorry for your inconveniences. I will reach out to you shortly.
 
Warm regards,
 
Kurt

Hi [redacted], 
 
Thank you for message. We are currently looking into your account and a specialist will be reaching out to you within the next 48 business hours. For your reference, your case number is [redacted]. 
 
Thank you, 
 
Ryan W.Starbucks Customer...

Service800-782-7282

We apologize for any confusion or inconvenience. If the customer wants to return any additional cards, we encourage him to call our customer service team at 800-STARBUC (782-7282). A representative will arrange to close and send a check for the total value of the returned cards.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have emailed Candace and thank her for all her help. I do hope this issue will be fixed for next time this promotion is running.Sincerely, [redacted]
Ps: Thank you Revdex.com for helping.

Hello [redacted],
 
I am sorry that you do not feel that I have addressed your concerns. I have provided several refunds beyond what you had originally asked for. I will be unable to assist you any further without doing so over the phone due to sensitive financial information. I have attempted to call you more than 5 times, and will attempt again now. I will leave my contact info again via voice message if I am unable to reach you with this attempt. 
 
I would ask again that you work with me to resolve this issue as there is nothing more that can be done through this 3rd party channel. I will continue to stand by my phone and e-mail for your contact.
 
Warm regards,
 
Kurt

Hi [redacted],
 
I am truly sorry for your experiences. A specialist will be reaching out to you shortly to help.
 
Best regards,
 
Kurt

Dear [redacted],
 
I see that you were able to resolve this matter with the local district manager. If you have any questions or concerns please reach out to us at 1-800-782-7282 and reference case # [redacted].
 
Thank you,
 
Katie
Starbucks Coffee Company

Dear [redacted],
 
Thank you for contacting us regarding your concern. A specialist will be reaching out to you shortly to address this matter.
 
Sincerely,
[redacted]
Starbucks Coffee Company

We have received this concern and a specialist will be following up with the customer within 48 hours to resolve. Starbucks Case # [redacted].

Hello,
We have reversed the pending authorization. The credit card company will credit back to the customer's account. It is documented in our internal case # [redacted].
Regards,
Minh L*

Thank you for bringing this to our attention. A case has already been opened by you with Starbucks. Your Starbucks reference number is [redacted]. Someone will be reaching out to you in three business days.

Complaint has been documented and forwarded to appropriate customer team for review. Customer should receive follow up contact within 1-2 business days; agent will document details of store experience and inform what next steps will be taken to make experience right.

I have documented and passed along the customer's latest comments to the specialists for review prior to contacting customer.

Hi [redacted], I am terribly sorry for your experience. I have refunded $20.00 back to your MasterCard for your reload. Please enjoy the $20.00 credit to your Gold Card given by customer service as well. I hope that this will serve to bring you back for better experiences. Warmest...

regards, Kurt L[redacted]Starbucks Coffee Company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A Starbucks representative contacted me, and I have now received the Fedex label by email.Sincerely, [redacted]