Stain Away

Review: I have emailed this company repeatedly to ask them to cancel my account. I made one purchase with them and did not sign up automatic refills. It was a one time purchase. This is the 2nd time they have charged me $119.80. If I even get the product from them which I doubt, it will be returned.Desired Settlement: To cancel my account and discontinue deducting funds.

Business

Response:

The customer manually selected to join the preferred customer program, with auto shipments, at the time of the original web order. ([redacted]) Unfortunately, there is no record of any email correspondence from this customer. As of today, future shipments have been canceled. A return authorization number, [redacted], has been generated for the shipment mailed 2/**/2014. All Power Swabs products come with a 30 day money back guarantee. Thank you.

Review: I was charged $119.80 for their product that was not ordered or recieved. I noticed that there is

no way to contact this company.

As stated above, I was charge $119.80 for their product "Stain-Away" that I did not order. The charge showed up on my [redacted] February invoice. The date of the charge is 2/**/15.

I believe this is a scam business activity because the transaction was unsolicited. It also coincides with a purchase I made with [redacted] on 12/**/15, which would of had my credit card information. It appears to me that this is the same product, and that these two companies are working together to decieve and scam customers. I did recieve the [redacted] product.Desired Settlement: I would like to have the full amount of $119.80 be refunded to me, and that no more transactions or solicition going forward.

Business

Response:

This purchase was placed via the website, [redacted] on 2/**/15. There is no record of this customer attempting to contact customer service via telephone or email. The customer service department is available 7 days a week. The telephone number is ###-###-####. The order can be returned for a full refund. [redacted]/Stain Away LLC has no affiliation with the other company mentioned in the complaint. If the customer feels that this order was fraudulent then we will launch an internal investigation including a trace to the IP address used to place the order and sharing the information with law enforcement. The customer should contact his bank to report any fraudulent activity.

Review: I PURCHASED WHAT I THOUGH WAS ONE ORDER OF THESE SWABS. INSTEAD IT WAS SET UP TO SEND ME AN ORDER EVERY THREE MONTHS. I HAVE FAMILY MEMBERS WHO SEND PARCELS TO MY ADDRESS BECAUSE THEY LIVE IN AN APARTMENT. IT IS JUST A SCAM TO MOVE THEIR PRODUCT AND I WISH TO SEND IT BACK AND THEY SAY THAT THEY WILL NOT TAKE IT BACK. YES THE BOX HAS BEEN OPENED, HOWEVER THE PRODUCT HAS NOT BEEN TOUCHED.Desired Settlement: I WANT THESE AUTOMATIC DELIVERIES STOPPED, AND MY CREDIT CARD CREDITED.

Business

Response:

The customer placed an order on line via [redacted] on 6/**/15. At the time of the initial order, the customer manually selected to become a preferred customer with reoccurring shipments every 90 days. The customer contacted Customer Care on 12/**/15 to cancel future shipments and requested a refund on shipped orders from 9/**/15 and 12/**/15. Reoccurring shipments were canceled and the customer was advised that the 12/**/15 order can be returned for a full refund. All Power Swabs orders come with a 30 day risk free guarantee. The return policy is on the website as well as all invoices. The customer was very angry at the policy and disconnected from the call. The 12//**/15 can be returned for a refund in the amount of $79.90. There is an unpaid label provided on the invoice. Refunds are applied upon receipt of the return. The cancelation confirmation number is [redacted]. Please let me know if you require any additional information.

Review: Around November [redacted] 2012 I order a product from power swabs thinking I would receive a 1 month risk free kit for the same price as the 7 day white swabs in the amount of $29.95 + $9.95 shipping and handling and remaining $9.60 to be received within 3 days the total I paid was $49.90, which includes 7 days white swabs, 7 days stain out swabs, 6oz Power Rinse Mouth Wash, and 15ml Power Gloss Toothpaste. The only thing I received was the 7 days white swabs. I called power swabs beginning 12/*/12, spoke with [redacted] she stated that they will be send remaining kit to me. On 12/[redacted]/12 I called power swab again spoke with [redacted] she was suppose to resend the kit to me. On 12/**/12 I spoke with [redacted] he too said that they were going to send remaining kit to me after they get a supervisor ok. On 12/**/12 I spoke to someone who said that my order was stuck in warehouse but once they get a supervisor approval they will be sending remaining products. On 1/*/13 spoke with [redacted] he said that they will be releasing the remaining products within 24 hours and I should receive them in 3 business days. On 1/**/12 I spoke to someone who told me that a rep from power swab will be calling me. Well today 1/**/13 I spoke with [redacted], address [redacted] she stated that they did not have a special on at that time to received the 1 month risk free kit for the same price as the 7 day white swabs in the amount of $29.95. I told her that I would like to have my credit card refunded. She told me that I can only be refunded for $29.95 not the shipping and handling and also not the return shipping and handling. She also told me that power swabs tried to go into my credit card account about 4 or 5 times but the charges were denied, thank god. I did not give power swabs the authorization after the initial request to go into my account. I just don't think its fair that I didn't received what I initially ordered and now they want me to send back what I have to receive a refund of just $29.95. And I still have to pay for return shipping and handling that is more added cost. I ask the people from power swab to pull up their tapes where the sales rep told me what I would be getting. I think they are misrepresenting how they do business.Desired Settlement: I would like to be refunded my $49.90 and I don't want to have to an additional shipping and handling to return their product.

Business

Response:

Hello I spoke to the customer a few months back and was told by my supervisor to return the product and we will refund. I don't see that the product was sent back therefore Power Swabs will not just send out another shipment. This call goes back to November and its too late past the timeframe of 4 months to pull a recording. They had on record that we were awaiting the first package back to ship out the 1-mth kit once received but since we never received the 1-mth kit never got sent out and time expired. [redacted]

Review: I ordered Power Swabs and they said it was going to be $59.95 I said no thank you and then the rep said I can give it to you for $9.95

I said no string attached. He said if you like it you can reorder it. I told him that I would try it for 7 days. It didnt work so I didnt reorder it. This morning I saw on my bank statement that they had charged out $59.95. I didnt authorize this . I called the company and they said that the product has already gone out and that I can send it back and get a refund when they recieve it. I told her to cancel my cc in the system. I dont think it had gone out yet. She said that they would pull the tapes and see if the rep didnt tell me about the 30days cancellation It hasnt been 30 days from the day 1 ordered the product. I ordered it on 6/** and today is July ** (That is not 30days).

I asked to speak to a supervisor and 1 was on vacation and the other one was not available. I asked for the supervisor to call me back.

I think that if the Revdex.com get invlove they will take care of the problem, Where it show all the other recent complaints that other people have had with Sain Away/Power Swabs.Desired Settlement: I believe that no company should have the right to charge your creidt card when you say if I like the product I will will sign up for more.

I look through all the information in the kit and there was nothing about 30days or you will be charfged $59.95 to my credit card.

Business

Response:

The customer took advantage of a free offer on 6/**/14 and paid $9.95 for shipping and processing. This allowed the customer 30 days to try the product. If the customer did not wish to continue with the maintenance portion then the customer needed to contact our customer service department within those thirty days to cancel. The customer contacted our customer service department today, July ** to cancel. Unfortunately, the order had already shipped earlier in the morning. Future shipments were cancelled as a result of the customer's call. The recording from the time of the original order was reviewed for accuracy and forwarded to the customer via email. The promotion was explained correctly and the customer verbally agreed to the terms of the promotion. In addition, the customer was advised that if the delivery was refused, the shipment would return to us and a full refund would be applied upon receipt of the return. Please let me know if you require any additional information. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] They should let customer get 30 days not from the day I 1sr made the call to purchase but from 30 days after I recieved the items which because of the holiday I recieved it after July *. That was not 30 days. I know it was on 6/** not 6/** because the cc was charged out immediatley.

I hope that other customers that want to purchase rthier product will look at this complaint . Noone should have the right to just charge their cc without the permission. I cancelled the charge with my bank.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Below is a link to the recording from the time of the initial order placement. The customer was properly explained the promotion and verbally agreed to the terms of the auto ship program. Please be advised that the customer's credit card information and address have been blocked to protect the customer from fraud and for PCI compliance. The recording may not be used for any other purposes other than addressing the complaint.

In addition, here is the email exchange with the customer on 7/**/14.

The promotion states that the maintenance is shipped 30 days

from the order date. I apologize for any confusion. Your Revdex.com

complaint has been received and responded to. Your account is cancelled

and documented that you will be refusing the order. Thank you.

Corporate

###-###-####

Review: I recently opted to try this teeth whitening product "stain away power swabs" after hearing an add on the radio. After buying the product on 3/*/14 (this last monday). On the radio and on their website it says "Free shipping and handling for orders over $50!". But when I went to checkout there was no free shipping and handling option, you had to buy two months worth of product to get free shipping for the original purchase. The same day I purchased this product (3/*/14 $59.90 +9.00s&h) I called back and tried to cancel my order, I was transferred to costumer service 3 times in a row but the call kept dropping after the sales rep put me on hold, then he informed me that costumer service was closed, so the very next morning (3/*/14) I called and got a hold of a costumer service rep and she said it would be no problem to cancel the order and refund my $69.90. Two days later I got my refund of $59.90 but was not refunded my shipping cost. The product had not been shipped yet, I never received a conformation e-mail which their website informed me that I would receive after the product was shipped. Their refund policy says orders are shipped 2 days after purchase so I don't know why my shipping cost weren't refunded. I tried calling again to ask that my shipping cost be refunded but the offices were closed. This company has shady marketing techniques and terrible reviews everywhere you look.Desired Settlement: My $9.00 shipping fee's for a product that was never shipped.

Business

Response:

A refund for the shipping charge was processed today. $9.95 was refunded back to the customer's credit card. It may take up to 3 business days for the refund to be reflected in the customer's records. Thank you.

Review: Stain Away is refusing to give me a full refund for a product it sent to me on a 30 day free trial basis. My bank account was charged $59.95

Stain Away made a premature and unauthorized charge to my checking account when it charged my account $59.95 for a product I had received a few days prior to being charged for it. Their sales representative clearly stated that it would be a 30 day free trial basis and if I was not satisfied, I could return it for a full refund. But since they were so eager to charge my bank account less than a week after my shipment arrived, I did not even open their package and I tried unsuccessfully to get in touch with them. This is the message I wrote to them when I could not get an answer at the number I called.

Merchant: STAIN-AWAY LLC

Customer ID: [redacted]

Date/Time: **-Jan-2014 3:16:41 PST

Transaction ID: [redacted] To Customer Care

Jan ** The transaction above was not authorized. I have a 30 day free trial after having received my shipment on 1/*/2013, and I have attempted several times to get in touch with you by phone to cancel any order but have been unsuccessful. Please reverse the transaction you have made at my bank. Chase bank is also trying to communicate with you in order to have my unauthorized charge reversed.

I am sorry but your representative whom I spoke to at the time the order was made, clearly stated a 30 day free trial not a 17 day offer, so I was given bad information from the start. Also how can a trial basis start on the day the order was made when the product has not even been shipped out. And if I recall correctly my order was not even going to ship out until after 1/*/14. I am not liable for this unauthorized charge and I clearly am very disappointed with your customer service. Please remove my bank information from your database as I wish to have no further business with your company. If I do not receive a reversal on my bank account for this misrepresentation and unauthorized charge, I will contact the Revdex.com.

As I stated earlier I did not open the package but held on to it, until a credit to my account was made. My bank reversed the charge, but Stain Away had them reinstate it saying that I held on to the package too long. I did not open their package, it was returned as a Refused Delivery. However, Stain Away is refusing to grant me a full refund stating conditions that I, an unsatisfied customer who had refused their delivery, would be totally unaware of, if I never opened the package, and have no idea what other return policy they are citing on their behalf.

I hope that your organization is more successful than I in getting my complaint resolved. It is ethically unsound businesses like Stain Away LLC that should not be in business at all. They misrepresent their products and services and we the consumers end up paying for it. I am totally frustrated with the treatment I have received from Stain Away in trying to obtain my full refund and hope that your organization can thoroughly investigate this company and expose them for what they are. I sincerely appreciate all the help you can offer me. Thank you very much.Desired Settlement: I am simply requesting that a full refund of $59.95 be granted to me. Stain Away should not hide behind return policy conditions when it receives unopened merchandise from a consumer. Clearly whatever written documentation was mailed in the package has not been read by the customer if the package was never opened and returned as a Refused Delivery.

Business

Response:

The customer history has been reviewed. A refund in the amount of $59.95 has been processed. Please allow 3 business days for the bank to reflect the refund. Future shipments have previously been canceled. We apologize for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was offered a free trial for a product. Once I cancelled and was charged anyway, I was told it was not a free trial and I get charged no matter what

I ordered power swabs (stain-away) after hearing about a free trial on the radio. I called and was told that although it is a free trial, there is a $9.95 shipping cost. I was told that if I am not happy and do not see a noticeable difference with the product within 2 weeks, to call back and cancel and I will not be charged. I was told that if I am happy with the product, they will send me 3 months worth, charging me $29.95 each month they send me another order of the product. Well, I called 3 times to cancel. I also sent an e-mail. I spoke to two different women at the number they gave me. The first took down all of my information and told me she would leave a message, the second took down all of my information then transferred me to another number, where I did not receive an answer. Today I noticed a pending charge for $29.95 on my bank account. I called back and was told from the same number I'd been calling, that the people I ordered from changed their number and she then referred me to their new number. I called and spoke to a woman who informed me that it is not a free trial. No matter what, you get charged $29.95 after 16 days, which makes absolutely no sense. I said to her: "So are you telling me that what I was originally told- that this is a free trial and I only have to pay $9.95 for shipping, and nothing more if I am unhappy with the product, is not true?" and she said "No, it's not true at all." She then told me someone will get back to me within a few days. This is absolutely unethical and fraudulent and customers should be warned of these practices.Desired Settlement: I would like a refund in full, as soon as possible and for the company to change their unethical sales practices.

Business

Response:

The order originally called on 2/**/2013 was a try it before you buy it promotion which means the customer pays for shipping, $9.95, and tries Power Swabs for 2 weeks. Then, if for any reason the customer does not like the product, the customer can simply call the number on the back of the box and not be charged $29.95 for the product. The try it before you buy it promotion allows 17 days to call or the customer will be charged the $29.95 for the product.

On 3/**/13, the customer called and was given a refund for the $29.95.

Please let us know if you require any additional information. Thank you.

Review: I purchased the product in December and they told me I had 30 days to use or return the product if I was not satisfied. 2 weeks later they billed my CC for another $29.95 and shipped me a follow up supply. I called and complained, they said I would not recieve any further billings or product shipments. 30 days later they billed my CC for anotehr $29.95. I called them and they said that was the second of three payments for the product supply they sent me in January. I told them of my call in January and they said they would have to talk to a [redacted] tomorrow and then would e-mail the call recording from December to see is I had agreed to automatic refills. I told them I have not and that I had not even opened the product shipment from January and wanted to return it but did not want to be billed any more by their company, THEY HUNG UP!Desired Settlement: They should take all of their UNUSED product back and refund all charges to my CC.

Business

Response:

On 2/**/14, a refund was processed for the amounts charged on 1/**/14 and 2/**/14. A voice mail was left for [redacted] apologizing for the error. An email was also sent to [redacted]. This account is canceled. There are no future shipments or charges.