Stain Away

On 2/**/14, a refund was processed for the amounts charged on 1/**/14 and 2/**/14. A voice mail was left for [redacted] apologizing for the error. An email was also sent to [redacted]. This account is canceled. There are no future shipments or charges.

A refund for the shipping charge was processed today. $9.95 was refunded back to the customer's credit card. It may take up to 3 business days for the refund to be reflected in the customer's records. Thank you.

$39.95 refunded on 1/**/15, $39.95 refunded on 1/13/15 and $39.95 refunded on 1/[redacted]15.  Please allow 3-5 business days for your bank to reflect the refunds that have been processed.  Thank you.?

Below is a link to the recording from the time of the initial order placement.  The customer was properly explained the promotion and verbally agreed to the terms of the auto ship program.  Please be advised that the customer's credit card information and address have been blocked to protect the customer from fraud and for PCI compliance.  The recording may not be used for any other purposes other than addressing the complaint.
[redacted]
In addition, here is the email exchange with the customer on 7/**/14. 
The promotion states that the maintenance is shipped 30 days
from the order date.  I apologize for any confusion.  Your Revdex.com
complaint has been received and responded to.  Your account is cancelled
and documented that you will be refusing the order.  Thank you.
 
 
[redacted]
Corporate
[redacted]
###-###-####
 
 
 
[redacted]
 
**
[redacted] **
[redacted]
 
[redacted]
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
The business finally responded saying they were going to refund...

my money after I return the unused product, which I am doing today!  I got their response after I made my complaint to you.  I'm not sure if they'd received your complaint yet?So time will tell if they do what they say!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I WILL ACCEPT Noting short of my full refund, my 9.95 sample purchase and the 6.45 cents to mail the products back, I never ordered. This product does not work. I never agreed to this and they are lying to you and everyone who agrees to this offer.
Attached is the recording I requested, please review and respond.
I will not accept this slick, misleading marketing tools and products that should note be sold. Has the Revdex.com read all the complaints on [redacted] and the sites that sell this?
Please call me if need be..........
[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer manually selected to join the preferred customer program, with auto shipments, at the time of the original web order. ([redacted]) Unfortunately, there is no record of any email correspondence from this customer. As of today, future shipments have been canceled. A return...

authorization number, [redacted], has been generated for the shipment mailed 2/**/2014. All Power Swabs products come with a 30 day money back guarantee. Thank you.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], confirm that I did have a conversation with [redacted] on 5/**/14 regarding stopping all further shipments of products, services, and particularly drafts to my checking account.  [redacted] did say that the company would issue a full refund that day, which I later confirmed was received via my Paypal account.  I also did request that any and all bank account information be destroyed to prevent any further use, and [redacted] understood and agreed to this as well.
Therefore, I find this resolution satisfactory and as of today's date consider this matter resolved.
Sincerely,
[redacted]

As previously explained, the $9.95 was the customer's expense for shipping and processing for his free offer.  Shipping and processing charges are non-refundable.  Any return postage is also paid by the customer.  The customer's invoice includes a return label with the following verbiage:
"This is not a postage paid label.  Please use this label when you would like to return an item.  You pay for the return postage."  Based on the recorded call, the customer verbally agreed to terms of the free offer promotion.  The account has been canceled and the customer contacted our customer service department on 8/**/14 to confirm that the order was being returned that day.  A refund, in the amount of $59.95 will be applied back to the customer's credit card upon receipt of the return.  Shipping charges will not be refunded.

The customer took advantage of a free offer on 6/**/14 and paid $9.95 for shipping and processing.  This allowed the customer 30 days to try the product.  If the customer did not wish to continue with the maintenance portion then the customer needed to contact our customer service...

department within those thirty days to cancel.  The customer contacted our customer service department today, July ** to cancel.  Unfortunately, the order had already shipped earlier in the morning.  Future shipments were cancelled as a result of the customer's call.  The recording from the time of the original order was reviewed for accuracy and forwarded to the customer via email.  The promotion was explained correctly and the customer verbally agreed to the terms of the promotion.  In addition, the customer was advised that if the delivery was refused, the shipment would return to us  and a full refund would be applied upon receipt of the return.  Please let me know if you require any additional information.  Thank you.

Review: When I spoke with the representative and purchased my initial kit of power swabs, the individual said that I could get an additional 3 month supply for $39.95. Upon receiving my 3 month supply, I called to cancel my automatic refill and then noticed that I was billed the next month also for $39.95. I called on 4/**/14 and spoke to a woman at ###-###-#### and told her that I was being over billed. She informed me that I would be billed 3 months at $39.95. I explained that this was not what I was told when I initially ordered the Power Swabs. She said she would review the recorded phone message and call me back. I have not heard back from them since.Desired Settlement: Refund of the second payment that was charged to my account on 4/**/14.

Business

Response:

On 5/*/14, the recording from the time of the initial order, 1/**/14, was reviewed for accuracy. The sales representative explained the promotion correctly. Maintenance kits are mailed every three months and billed $39.95 per month. The customer verbally agreed to the terms. On 5/*/14, the recording was sent to the customer, via the email address provided in this complaint. As per the customer's request, future shipments have been canceled. The three month maintenance kit was shipped to the customer on 2/**/14. Nothing has been returned. At this time, no refund is due. Thank you.

Review: cancelled 5 times in writing will not stop taking money from my account

will not cancel will not stop taking my money they think I am to old to fight themDesired Settlement: 2 payments they took just recently

Business

Response:

After review, we find that the customer did submit an email request to cancel on 6/**/14.

Wed 6/**/2014 5:04 PM

Name: [redacted]

E-mail: [redacted]

Telephone: ###-###-####

Comment: please cancel any future payments and or orders for me thank u [redacted]

This account is now canceled. A refund in the amount of $39.95 has been applied back to the customer's credit card. The customer is requesting an additional refund on an order shipped prior to the cancelation request. The customer was shipped a three month maintenance supply on 6/**/14 for $119.85. This order was prior to the cancelation date and has not been returned. Therefore, there is no refund due.

Please let us know if you require any additional information.

Thank you.

?

Review: I sent the november 14 shipment back. I did not get reimbursed. I have been charged for two more shipments, 12/** and 1[redacted] and not received anything.Desired Settlement: I want to discontinue this product and get a refund for three shipments.

Business

Response:

The customer has been fully refunded and all future shipments have been cancelled.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received any refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

$39.95 refunded on 1/**/15, $39.95 refunded on 1/13/15 and $39.95 refunded on 1/[redacted]15. Please allow 3-5 business days for your bank to reflect the refunds that have been processed. Thank you.?

Review: Company on the phone stated that they had a special promotion for shipping only. They sent me the product and changed me shipping of $9.95. Then the next month the charged me an additional $29.95 on my credit card stating that I needed to cancel the order to get the special price. This was not stated on the invoice that was recieved. My credit card should not have been chargedDesired Settlement: refund the $29.95 to my credit card

Business

Response:

The order originally called on 4/*/2013 was a try it before you buy it promotion which means the customer pays for shipping, $9.95, and tries Power Swabs for 2 weeks. Then, if for any reason the customer does not like the product, the customer can simply call the number on the back of the box and not be charged $29.95 for the product. The try it before you buy it promotion allows 17 days to call or the customer will be charged the $29.95 for the product.

Review: Company had a Buy 2 Get 1 Free offer. I purchased 2 items but I did not receive the 3rd free item. I was told that I did not understand the offer, but there is only way to understand Buy 2 Get 1 Free. I want my 3rd item for free.Desired Settlement: I would like company to mail me the 3rd same item for free.

Business

Response:

We apologize for any conufusion. An additional buy two get one free offer has been processed and will ship out tomorrow, free of charge. The order number for the additional shipment is [redacted]. Please let us know if you need any additional information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I paid $115.00 for power swabs which did nothing at all that the company said they would. Refused to return my money. Product was useless and a ripoff

On 5-**-15 I paid through [redacted] $119.80 to Stain Away, LLC to purchase 3 months worth of Power Swabs. The Item number for this on my receipt is listed as PS-7DUWSB2G1-NA. The customer service URL is [redacted] and the Customer service email is [redacted]. Phone is ###-###-####. Under my [redacted] account the payment is shown as STAINAWAYLL. I emailed customer service saying the product didn't even come close to what they claimed it did and I wanted to return the unused ones and wanted the money for them refunded. . They refused saying it was past the 30 days return policy by a few days. This product doesn't even come close to their claims and I feel the claims were knowingly fraudulent. There are many negative reviews online about their product so I am just one of many who got ripped off. They should not be making false claims about their products.Desired Settlement: I would like a refund for the unused power swabs and my money refunded.

Business

Response:

The customer was given a Return Merchandise Authorization number ([redacted]) via email on 7/**/2015. Upon receipt of the return, the customer will be refunded $119.80. Please let me know if you require any additional information. Thank you.

Review: About 1 month ago I saw an advertisment on [redacted] regarding Tooth Whitening. When I called to inquiry about the cost, I explanined that I did not want the auto delivery and I did not want them to continue to charge my card each month and send me more product. I told the representative that I only wanted to try the product at a 1 time charge and if I liked it I would call back and order more. I told the represenative this is the only way I would order. The representative told me that I could do that. He told me it would be a 1 time charge of $39.99 plus tax and shipping which I was charged and I have received the product. On Aug **, 2015, I was reviewing my bank statement and noticed a charge from a "Stain Away, LLC" which I was not awary of the charge in the amount of $49.90. I immediatley called the company and advised that I wanted them to credit my account because I specifically told them I was not authorizing any additional charges other then the 1 time charge of $39.99. The rep advised me that she would have to research and "Pull the inital call and listen to the order". This additional charge was never authorized by me and I told her it would specifically be recorded and that I wanted a full refund asap as this could cause my account to be overdrawn. She advised me to return the package, but I have not received any additional product. If I do, I will send it back "Return To Sender" Not order. I know I will be put through lenghtly back and forth to receive my credit that I never authorized them to charge my account for so I am writting to you for assistance in gettin my refund and to make you aware of their practices.Desired Settlement: I would like a full refund and a refund for any NSF fees that may be charged to my account for their dishonest business practice.

Business

Response:

$49.90 was refunded back to the customer's credit card on 8/**/15. The customer's bank may take several business days to reflect the refund in their records. The authorization code for the refund is [redacted].

Business

Response:

$49.90 was refunded back to the customer's credit card on 8/**/15. The customer's bank may take several business days to reflect the refund in their records. The authorization code for the refund is [redacted].

Review: I agreed to a trial 7 day product sample. I was not told if I did not call in 17 days to cancel I would be charged $59.95 for a 3 month supply. I have a complete recording of the voice interaction and no where does it indicate these terms. I received the product on the 8 day of order, I was not home and began trying the product, before I was even through the 7 days (4) the product does no work. I call to cancel since I noticed a $59.95 charge I did not authorize or agree to.

They will not cooperate, they sent me the product and of course I have to return it at my expense. I will only expect a full refund and refund for 9.95 trial that did not work.Desired Settlement: 100% refund including postage, 9.95 and the 59.95 for the product I do not want, never ordered and does not work.

Business

Response:

The customer took advantage of a free offer on 7/**/14. He paid $9.95 for shipping and processing and was shipped the 7 day intensive Power Swabs treatment kit. The sales representative explained that in 17 days, the maintenance program would be shipped and if he was not satisfied with his results, he should call our customer service department within the 17 days to cancel. Below is the link to the sales call from 7/**/14. The customer's address and credit card information has been removed to protect the customer from fraud and for PCI compliance. This recording may not be used for any purpose other than addressing the complaint.

The customer contacted our customer service department on 8/*/14, requesting cancellation and refund. The account was cancelled and the customer was provided with a cancellation number. Our customer service department shared the recorded sales call with the customer via email. The promotion was explained properly and the customer verbally agreed to the terms of the free offer. The customer was instructed to return the maintenance kit if he did not want it and a refund would be applied upon receipt of the return. As of today, 8/*/14, no return has been received. Shipping charges are non-refundable. Please let me know if you require any additional information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I WILL ACCEPT Noting short of my full refund, my 9.95 sample purchase and the 6.45 cents to mail the products back, I never ordered. This product does not work. I never agreed to this and they are lying to you and everyone who agrees to this offer.

Attached is the recording I requested, please review and respond.

I will not accept this slick, misleading marketing tools and products that should note be sold. Has the Revdex.com read all the complaints on [redacted] and the sites that sell this?

Please call me if need be..........

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As previously explained, the $9.95 was the customer's expense for shipping and processing for his free offer. Shipping and processing charges are non-refundable. Any return postage is also paid by the customer. The customer's invoice includes a return label with the following verbiage:

"This is not a postage paid label. Please use this label when you would like to return an item. You pay for the return postage." Based on the recorded call, the customer verbally agreed to terms of the free offer promotion. The account has been canceled and the customer contacted our customer service department on 8/**/14 to confirm that the order was being returned that day. A refund, in the amount of $59.95 will be applied back to the customer's credit card upon receipt of the return. Shipping charges will not be refunded.

Consumer

Response:

I still have not received confirmation the refund was processed, the package was delivered and they are playing their games.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March [redacted], I ordered a '30 DAY MONEY BACK' TRIAL of this product (Powerswabs) over the phone, verbally giving the agent bank account information and authorization to deduct an amount of $59.90 from my husband's checking account for this trial product. During this conversation, the agent repeated the terms of this purchase - that the product would be shipped to me within the next few days, that I use this product according to the directions enclosed, and if I was not satisfied with the product, I could return the unused portion within 30 days for a full refund. He did try to upsell me at this point, accessory/secondary products and a recurring monthly shipments, to which I declined. I made special note to ask on what date the '30' days began, and he advised that time period would begin tomorrow, which I remember well, as the next day was a Sunday.

I received the product(s) in a small box on approx 3/**/14, tried the product for 3 days , determined it useless and the stellar reviews I'd heard in ads as completely baseless hype, and I ultimately repacked all products in the original box in order to ship it back to STAIN AWAY and obtain my refund.

-I sent back the re-packaged items 3/**/14 via Priority Mail with tracking on 3/**/14, using the provided return shipping label.

-On 4/**/14, I emailed STAIN AWAY via the 'Contact Customer Service' link on their website, advising I'd shipped back the product at least 2 weeks prior and asking how long it takes to process a refund. I received a reply the same day; "Thank you for your email. A refund was processed for $59.90 on 4/**/14; it can take up to three business days to post back to your account. Please let me know if you have any additional questions. Thank you." "[redacted], [redacted]".

-On 5/*/14 I saw that my bank account indicated I not only hadn't received the refund, but ANOTHER charge of $59.90 had been drafted! I was now irritated and called STAIN AWAY using the Customer Service phone number advertised on the website, and after asking twice to speak with a [redacted], found myself on the phone with the same person I'd spoken with just moments prior, who identified himself as [redacted]. I did ask if he was a [redacted], and his answer was only that he could help me. I explained my issue to [redacted], asking for a refund of (now) 2 drafts in the total amount of $119.80, a stop of all further drafts and/or shipments and that I did not like nor want any additional shipments of product. He made an attempt to upsell me again, to which I cut him off and stated very clearly that I did NOT want the product. Period. 'Further', I informed him, 'I did NOT authorize a second (4/**) draft, that the original order was authorized over the phone and did not even reflect the correct spelling of my name.' (The shipment bore the name '[redacted]' [redacted]) After this, '[redacted]' asked the correct spelling of my first name. I informed him that I would not provide him with the correct spelling of my name - it was irrelevant and unnecessary, as I had no plans to have dealings with his company beyond a full refund. He placed me on hold briefly, told me that he had stopped further shipments, and that I should see a refund in my checking account in 2-7 business days. I also tried to get a confirmation, ticket #, or some # to prove I had spoken with him. He told me his employee # was [redacted].

-Just to be safe, I emailed STAIN AWAY reiterating that; a) I did not want the product at all, b) I expected a $119.80 refund, and c) I'd had a conversation with '[redacted]' who'd assured me he had stopped both future shipments and drafts and that a refund for $119.80 would be processed and I should see it in 2-7 days, and d) that I would wait until 5/** and no longer to see this promised refund to my bank account.

-Just checked my bank account again this morning and discovered, again, no refund, but yet ANOTHER $59.90 charge!

-I replied again to my original email sent to STAIN AWAY 4/**, advising them that I was going to my bank immediately to stop and reverse the drafts, I did not authorize more than 1 draft, and that I would do whatever I could to see criminal charges brought against STAIN AWAY for fraud and deceptive practices, and that I hoped that my actions would prevent another consumer from falling prey to this type of THIEVERY.Desired Settlement: I strongly believe STAIN AWAY, LLC's secondary intent is to deceive and if necessary, steal from consumers. In my case, I evidenced this on multiple occasions and with different employees and departments of this corp. I cannot fathom a scenario wherein this can possibly be any form of error, human or otherwise, nor can this be attributed to a misunderstanding . My bank account was drafted on THREE occasions ($179.70), twice sans any authorization whatsoever, and in fact against my explicit demand, and my authorization for the original draft was withdrawn by my return of the product. Five different employees had opportunity to act ethically in the last 60 days and did not do so. I want an immediate refund in full of $179.70.

But moreover, STAIN AWAY,LLC should be criminally prosecuted in order to prevent this type of theft from other consumers. In my opinion, this corporation does not have a marketable product in their 'Powerswabs' item, so they should not be allowed to resort to (at least) unethical practices to subsidize profit.

Business

Response:

I spoke with the customer this morning. As per her request, a refund in the amount of $179.80 was refunded to [redacted]'s PayPal account. This was an unusual and isolated incident and we are sorry for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], confirm that I did have a conversation with [redacted] on 5/**/14 regarding stopping all further shipments of products, services, and particularly drafts to my checking account. [redacted] did say that the company would issue a full refund that day, which I later confirmed was received via my Paypal account. I also did request that any and all bank account information be destroyed to prevent any further use, and [redacted] understood and agreed to this as well.

Therefore, I find this resolution satisfactory and as of today's date consider this matter resolved.

Sincerely,

Review: Mr. Robert T[redacted],

As per the conversation earlier that you had with my Director Jason, we will be issuing you a full refund.

Your full refund in the amount of $113.75 will be placed back on your [redacted] card ending in [redacted] by the end of the week.

We apologize for the inconvenience, and would like to consider this matter settled upon your receipt of your refund.

Should you have any other questions or concerns, please feel free to give us a call, or email us back at any time.

Thank you for your patience

Regards

Client Services

Power Swabs

This did NOT happen and they continually make excuses and put it back on my bank. They refuse to refund me and continue to charge my account monthly. Their advertisements are to confuse a customer. All they want is to put people on an auto ship deal and not to really service the business.Desired Settlement: To have my account credited IMMEDIATELY!! I will make it an issue to make sure other consumers know that they will be taken advantage of by this company. They have stolen over $112 from me and continue to do so. They hide behind telemarketing recordings and gray hat law covering them.

Business

Response:

[redacted] account was fully refunded. Our customer care department provided [redacted] with authorization codes supporting the processing of the refunds. Our customer care department advised [redacted] that he should see the refund within 3-5 business days depending on his banking institution. Please let us know if you require any additional information.