Stage Stores

Thank you for the opportunity to respond to the recent customer concernStage was unable to fulfill the customer’s online order of one item because it was out of stock in the size orderedOur website has been updated to reflect that the item is no longer available in size medium
Our
Customer Service Team has been in connect with the customer directly and offered to ship the customer the same item in a different size, or a similar item in the original size orderedHowever, the customer had already purchased a replacement product elsewhereAccordingly, Customer Service provided the customer with confirmation that a refund had been issued to her credit card and offered to credited back any interest chargesCustomer Service also sent the customer coupon offers via postal mail

Thank you for the opportunity to respond to the recent customer concern. Our Customer Service Team has reached out to the customer via phone and email, with no return responseAccordingly, Customer Service provided the customer with information into both options being offered for old
***’s gift cards along with our contact information for assistance

All magazines have been canceledWe have issued a refund totaling $back to the customer's account, which is for the previous years chargesThese adjustments will post to the customer's credit card within three to nine business daysThe customer was notified and was satisfied

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

We have contacted Mrs. [redacted] and she was pleased with the quick response she received. We have advised Mrs. [redacted] that once all of her items have shipped out she will received a 50% off credit back to her account for all three orders. This will result in a $181.00 refund to her. The customer...

is pleasantly suprised by our service today and has a better understanding of how our online systems work. We have also given her a direct desk line to a supervisor for a more real time attention to her questions and conerns for her recent orders.   We will also be forwarding her concern to upper management about the time zones being displayed on paper and online advertisments to avoid confusion to our customers. We will be following up with this customer to ensure all of her needs have been met as far as the credits, receiving her items, and well as any returns that may arise.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Brian with customer service handled my complained with courtesy and empathy. I appreciate his prompt attention.

Thank you for the opportunity to respond to the recent customer concern. Stage was able to speak with the customer and let her know the employee is no longer employed with the company. Our Store Management Team has been in contact with the customer directly welcoming her into our stores.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. A refund and a gift card for inconvenience have yet to happen. 
Regards,[redacted]

Thank you for the opportunity to respond to the recent customer concern. [redacted] and the...

customer was not been charged. The order was cancelled before it was sent to the publishers so the customer will not receive any issues.
Our Customer Service Team has been in connect with the customer directly and provided the customer with confirmation that the cancellation had been made per request.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Thank you for the opportunity to respond to the recent customer concern. Stage was able to resolve the issue with the charges and credit the customer fully.
Our Customer Service Department has been in contact with the customer directly and provided her with confirmation that a credit had been...

issued to the credit card for the purchase including interest and fees as shown to date.

Revdex.com:
This letter is to inform you that Stage Stores has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted]2014 10:05:40 AM and assigned ID [redacted].
Regards,

Master Fire did not return my deposit in full none of they services was ever used I used another company at a third of their price and notified them telling them I didn't need their services.I understand business and how it works but how can u take 40% of a deposit when there was no labor done in my...

establishment I gave a deposit of 10,000 on a job they were charging me 31,000 for when I gave the deposit they said they were gonna revise the proposal but never did.

We have called the customer [redacted].We apologized for the negative customer experience, that we were going to retrain the store on magazine solicitation,
and we very much wanted to keep her as a customer.
Long story short, the customer is very pleased and we have sent her a $100 gift...

card.
We concluded the call by [redacted] stating that she would give us another chance and thanking us for taking the time to talk to her. She will receive the $100 gift card by Tuesday, 2/2 and her magazine subscription has
already been cancelled.
thank you,
Susana G[redacted]

Thank you for the opportunity to respond to the recent customer concern on her order of thirteen items.  Stage was unable to fulfill the customer’s order on three items ordered because they were out of stock.  The customer has been credited for those items on...

12/08/2016.  Our [redacted] has also been updated to reflect that the items are no longer available.  The customer has received eight of the items on 12/13/2016, and will receive the final two items on 12/21/2016.  For appeasement the customer will be credited back for the entire order.  At this time $101.70 was credited back 12/14/2016 for the eight items received, and the customer will be credited for the remaining two items.  Our Customer Service Team has been keeping the customer up to date via phone voicemail.

Customer has been added to the suppression list and should not receive future calls. We're sorry for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Friday, January 29, 2016 3:48 PMTo: drteam <[email protected]>Subject: Re: Houston Revdex.com Thank you for your quick response. I do consider this issue closed as the Executive VP called and discussed the issue and assured me the situation would be rectified. Thank you!

We have applied a full credit of $33.64 back to the customer's card use. Also a $25 gift card is in the mail to the customer. We apologize for any previous oversights.
Credit Transaction Information
Store [redacted]
Date 03/23/2015

We apologize for the inconvenience. We have reached out to the Marketing and ADS (credit)teams to remove the customer from the birthday card and reward mailing list.

Thanks for the opportunity to respond. As of 11/17/2016 Stage has released funds in the amount of $156.70 to the customer's card, this is for the charge and overdraft fee.  Also as an extended offer we’ve sent the customer a $25 gift card and coupons to the home address. Our Customer Service department has been in continued contact with the customer.