Stage Stores

We have contacted Mrs [redacted] and she was pleased with the quick response she receivedWe have advised Mrs [redacted] that once all of her items have shipped out she will received a 50% off credit back to her account for all three ordersThis will result in a $refund to herThe customer is pleasantly suprised by our service today and has a better understanding of how our online systems workWe have also given her a direct desk line to a supervisor for a more real time attention to her questions and conerns for her recent orders We will also be forwarding her concern to upper management about the time zones being displayed on paper and online advertisments to avoid confusion to our customersWe will be following up with this customer to ensure all of her needs have been met as far as the credits, receiving her items, and well as any returns that may arise

Thank you for the opportunity to respond to the recent guest concern Our Guest Services Team has been in contact with the guest directly with information and resolution Our guest was refunded $for concerns on price matching policy, the missing gift with purchase has been reordered for home delivery, and a return label has been sent via email to our guest as a no cost option to return unwanted items without having to visit the local store Detailed information has been sent via email to our guest from Guest Services for their documentation Thanks again for the notification and opportunity to take care of our guest's concerns

Revdex.com: This letter is to inform you that Stage Stores has carried out to my satisfaction the resolution it proposed for my complaint, filed on ***10:05:AM and assigned ID [redacted] Regards,

We have called the customer [redacted] .We apologized for the negative customer experience, that we were going to retrain the store on magazine solicitation, and we very much wanted to keep her as a customer Long story short, the customer is very pleased and we have sent her a $gift card We concluded the call by [redacted] stating that she would give us another chance and thanking us for taking the time to talk to herShe will receive the $gift card by Tuesday, 2/and her magazine subscription has already been cancelled thank you, Susana G***

Customer has been added to the suppression list and should not receive future callsWe're sorry for the inconvenience

Thank you for the opportunity to respond to the recent customer concern [redacted] and the customer was not been chargedThe order was cancelled before it was sent to the publishers so the customer will not receive any issues Our Customer Service Team has been in connect with the customer directly and provided the customer with confirmation that the cancellation had been made per request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Sent: Friday, January 29, 3:PMTo: drteam Subject: Re: Houston Revdex.com Thank you for your quick responseI do consider this issue closed as the Executive VP called and discussed the issue and assured me the situation would be rectifiedThank you!

We have applied a full credit of $back to the customer's card useAlso a $gift card is in the mail to the customerWe apologize for any previous oversights Credit Transaction Information Store [redacted] Date 03/23/

Thank you for the opportunity to respond to the recent customer concernStage was able to resolve the issue with the charges and credit the customer fully Our Customer Service Department has been in contact with the customer directly and provided her with confirmation that a credit had been issued to the credit card for the purchase including interest and fees as shown to date

We apologize for the inconvenienceWe have reached out to the Marketing and ADS (credit)teams to remove the customer from the birthday card and reward mailing list

Thank you for the opportunity to respond to the recent customer concernStage was able to speak with the customer and let her know the employee is no longer employed with the companyOur Store Management Team has been in contact with the customer directly welcoming her into our stores

Thanks for the opportunity to respondAs of 11/17/Stage has released funds in the amount of $to the customer's card, this is for the charge and overdraft fee Also as an extended offer we’ve sent the customer a $gift card and coupons to the home addressOur Customer Service department has been in continued contact with the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintA refund and a gift card for inconvenience have yet to happen Regards, [redacted]

Master Fire did not return my deposit in full none of they services was ever used I used another company at a third of their price and notified them telling them I didn't need their services.I understand business and how it works but how can u take 40% of a deposit when there was no labor done in my... establishment I gave a deposit of 10,000 on a job they were charging me 31,000 for when I gave the deposit they said they were gonna revise the proposal but never did.

Thank you for the opportunity to respond to the recent customer concern Stage was able to send our customer a $birthday coupon via email, while Marketing is researching Our Customer Service Team has been in contact with the customer directlyThe birthday coupon is a benefit offered upon card holder status and spending

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Sent: Tuesday, December 12, 2:PMSubject: Re: You have a New Message from Revdex.com Regarding Complaint #***I never received communication that my complaint had a response from the business but it is taken care of to my satisfaction if you could notate thatThanks ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I hope in the future - each customer is told these are not free! You are charged after a certain time!

Revdex.com:
This letter is to inform you that Texas Best Foundation Repair LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/15/3:19:PM and assigned ** ***
Regards,
Blake ***

Thank you for the opportunity to respond to the recent customer concernOur Customer Service Department has reached out to the customer multiple times since complaint submission with direct contact information for resolution, with no return contact from the customer. We are willing
to work with the customer on resolution if felt one is outstanding

This is not regarding one of our stores.Thank you