Stadium Automotive/Fillmore Gas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This companies customer service is terrible for the consumerI will notify *** and let them know how poorly I was treatedWill never again order from this third party again and I hope others will see the complaint*** stated that I could only go thru zoomusa to resolve this issueBut zoomusa refuses to helpSo I am getting passed around with no resolution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by ZoomUSA regarding complaint ID ***, however my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Product was advertised as Mechanicly being good working condition. Which it is not! More then 30 days ago they called me stating the shipped a battery. They did not ship a battery. They told Sears they shipped a battery (which I have a copy of this proof from Sears as well. That they sent a battery. Which again they did not. They refuse to refund the sy laptop I purchased with intentions of using as a laptop. And refuse to ship the replacement battery as well. If I wanted a desktop I would have purchased a desktop! Not be forced to use a laptop as a desktop because they scammed me! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by iZoomusa regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by Izoomusa regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
UPDATE 2/**/16:I received the laptop back from zoomusa and it has now been repaired to a satisfactory state. I will now consider this case resolved.  Thank you for all of your help! [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

our procedure is simple, we receive terms and policies from our partners. we abide by those rules. so if a customer call or emails us regarding a concern we will rectify that concern within those terms. so if a unit is returnable within 21 days for example we can only have unit returned within 21 days or if a unit is warranted for 30 days we can only repair or replace within 30 days. unfortunately some customer dont realize those terms or dont like to work within those terms. but that's is our contract and we need to abide by them.regarding customers last statement, we have their order number, we deal with hundreds of customers a day and have no idea of customer order number if they dont supply it.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I spoke to the mechannt directly and gave him my order number already. He flat out told me that there was nothing wrong with the laptop and hung up on me. they call themselves a fulfillment company and all that was fulfilled was a broken laptop. If you research this merchant there are numerous complaints regarding the same situation. Anytime that I reached out to the merchant was no help. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 because they sent me another lap top that would not work. it would not even turn on so I want to file this claim . I want my money back and they can have their junk lap top .
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we are a fulfilment company, for this particular return policy is repair or exchange only no retuns for buyers remorse. if and when we recive a request for a rma form for a repair or replacment it is emailed to customer providing we recvie that request within 30 days of order, in this case we dont...

see a rma request.
we understand at times customers accidently may email the wrong email address or may have spoken to the respective merchant that we fulfil for other then us. so we do leave room for error if customer expains, we then escalate to level 2 for a resolution.

we must abide by polices of our respective partners. we don't charge your card your refund your card we simply fulfill your order per a respective company policy.most companies have restocking fees attached to returns. we must honor that policy. we extend excellent customer service per third party policies.

Revdex.com:At this time, I have not been contacted by Izoomusa regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
[redacted] [redacted] [redacted]   I spoke too a man from the company he said he had the form I filled out,but too have the form in was inside the  box I sent it in,.so they did receive it  But said they didn't he couldn't have the form so something is going on.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

we are a fulfillment company. we offer a 30 day warranty and 21 days for claims. if we can get customers order number we can research and see if there was any communication and what we can do if any at this point. we will try to accomodate as best we can.