Stadium Automotive/Fillmore Gas

At this time, I have been contacted directly by Izoomusa regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here]They finally sent me an RMA number on 216, but I had to pay shipping to them (when I did not have to pay shipping to receive the defective product)I returned the product days ago (216) and I am awaiting for them to respond and let me know what they are going to do to resolve the issue (if anything) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This companies customer service is terrible for the consumerI will notify [redacted] and let them know how poorly I was treatedWill never again order from this third party again and I hope others will see the complaint [redacted] stated that I could only go thru zoomusa to resolve this issueBut zoomusa refuses to helpSo I am getting passed around with no resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Product was advertised as Mechanicly being good working conditionWhich it is not! More then days ago they called me stating the shipped a batteryThey did not ship a batteryThey told Sears they shipped a battery (which I have a copy of this proof from Sears as wellThat they sent a batteryWhich again they did notThey refuse to refund the sy laptop I purchased with intentions of using as a laptopAnd refuse to ship the replacement battery as wellIf I wanted a desktop I would have purchased a desktop! Not be forced to use a laptop as a desktop because they scammed me! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

our procedure is simple, we receive terms and policies from our partnerswe abide by those rulesso if a customer call or emails us regarding a concern we will rectify that concern within those termsso if a unit is returnable within days for example we can only have unit returned within days or if a unit is warranted for days we can only repair or replace within daysunfortunately some customer dont realize those terms or dont like to work within those termsbut that's is our contract and we need to abide by them.regarding customers last statement, we have their order number, we deal with hundreds of customers a day and have no idea of customer order number if they dont supply it

we must abide by polices of our respective partnerswe don't charge your card your refund your card we simply fulfill your order per a respective company policy.most companies have restocking fees attached to returnswe must honor that policywe extend excellent customer service per third party policies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: because they sent me another lap top that would not workit would not even turn on so I want to file this claim I want my money back and they can have their junk lap top In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Izoomusa regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] UPDATE 216:I received the laptop back from zoomusa and it has now been repaired to a satisfactory stateI will now consider this case resolved Thank you for all of your help! [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:At this time, I have not been contacted by iZoomusa regarding complaint ID [redacted] .Sincerely, [redacted]

we are a fulfilment company, for this particular return policy is repair or exchange only no retuns for buyers remorseif and when we recive a request for a rma form for a repair or replacment it is emailed to customer providing we recvie that request within days of order, in this case we dont see a rma request we understand at times customers accidently may email the wrong email address or may have spoken to the respective merchant that we fulfil for other then usso we do leave room for error if customer expains, we then escalate to level for a resolution

Revdex.com:At this time, I have not been contacted by Izoomusa regarding complaint ID [redacted] .Sincerely, [redacted]

we are a fulfilment company, we fulfil sku's for various companieswe comply with respective policies in this particular case, all returns are subject to a 15% respocking feea order is calculated as soon as a customer creates a order and its sent to be processedplease also note we do not charge
customers we do not accept payment or issue refunds we merely fulfil per any company policy per our contract with them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Hear is my answer what is going on we don't have $to give these people who already have the merchandise .Seems like you people can't help at all what is my next step,my husband has been very sick I can't keep plying GAMES WITH YOU & THEM.Here I thought you people help the little people why would I lie about this

per our records, customer emailed us with a concern with one of the unitswe since issued customer RMA form to have that unit repaired or replacedwe completed customers RMA and unit shipped today via ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe Company finally decided to allow the return of the Laptop computer, thanks to the ***S ONLINE
Moderator Team, who had to contact the Company times to finally have resultsThe company however stated in their return policy they would charge 15% restocking fee, but they ended up charging me 20% restocking fee, so even to the end they did not perform as a professional company, but took advantage of the paying customer right to the very endI have learned to check your Revdex.com website from now on before I purchase from any company, or make sure they will follow their return policy and use my credit card so I have added buyer protectionThank you very much for your assistance it was greatly appreciated
Sincerely,
*** ***

our standard policy is days for a refund that accompanies a timestampted rma form or days for a replacment
if a item is not returned with the above paperwork or the item is not returned properly, thats were issues can arrise thats beyond our control
we issued clear instructions how a item
needs to be returned unfortunately some customer dont abide and it becomes a issue down the road
claimaint is welcome to email us with details and its our pleasure to assist

per policy refurbished items always come with original batteries which can have a charge or no charge, we attempted to rectify as a courtesy with a replacment battery were custome rcan purchase a new replacment for
that doesnt warramt a refund or will we reund this purchase at this
time
additionally we are consodered a fulfilment company which we abide by our thirdparties how to advance or refund ect

Revdex.com:At this time, I have not been contacted by Izoomusa regarding complaint ID ***.Sincerely,*** ***

At this time, I have been contacted directly by Izoomusa regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]They finally sent me an RMA number on 2/**/16, but I had to pay shipping to them (when I did not have to pay shipping to receive
the defective product)I returned the product days ago (2/**/16) and I am awaiting for them to respond and let me know what they are going to do to resolve the issue (if anything)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

we have policies that are implemeted together with our third party merchantsin this case scenerio we acted per return policy which is days return for refund and day warrantyat this point eventhough both periods past we would be glad to resolve any issue or concern via a replacment, as we expalined to customer
refunds would not be possible at this point
we are indeed sorry, but we must implement our polocies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I totally disagree with the 15% restocking fee, plus I would have to pay for the shipping on top of thatI will be contacting *** to let them know that they are dealing with a company that does not put customers firstHighly disappointed I should be entitled to a full refund since I did try to cancel the order less than hrs after it was placedI can't help that they ignored the request and shipped it anyway
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***