The balance is what is on your account paying you through 9/24/17, it is not what is owed. The missing (1/4, 3/15 & 4/13)papers have all been credited to your account.
Initial Business Response /* (1000, 5, 2015/07/24) */
I am sorry that we were unable to provide you with your Sunday delivery. We have had a change in distributors and they have had several challenges with the delivery. Since we could not provide you with the service you paid for, your account...
has been flagged for a refund. The refund should be sent out in the next week to 10 days.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response of the Pioneer Press as they are refunding the amount requested due to the inability to provide the paper. Thank you.
The name at this address has been changed to note that no starts should be taken for this address and the balance owed has been deleted. I apologize for the error.
I apologize for any frustration we have caused. I coded your address to accept no future starts and there is no balance owed. Please feel free to reach out to us if the need arises in the future.
I apologize for these missing papers, it is unacceptable that this has continued for months without improvement. I have asked that your address be checked to ensure delivery until the staff is confident that the carrier understands and will deliver without fail moving forward. There has been no...
charges on the account as of yet and won't be until the paper starts getting delivered consistently.
I do not show this account as a kiosk sale. I show a customer service rep started a Sunday newspaper @ $1 per week on November 5, 2017. Do you have a copy of the receipt you received from the sales person? I will honor whatever the receipt states.
I am rejecting this response because:I was never a where of the extra charges for holiday papers I always thought they were free. Therefor I will not pay for them.
Initial Business Response /* (1000, 8, 2015/12/09) */
If you could please provide me with the address where the papers are being delivered and billed. The PO box nor the phone number bring up an address or an account. Once I have that information I will code the address for no starts and make...
sure that there is no balance owed on it.
Initial Consumer Rebuttal /* (3000, 10, 2015/12/10) */
My home address is [redacted]. E., St. Paul MN, 55106 and my phone number is [redacted]
Final Business Response /* (1000, 16, 2016/01/07) */
I put a stop on the newspaper that was started at [redacted]nue E, in the name of [redacted]. I don't know if this person lives somewhere else but a paper was started in her name at this address. I also deleted the balance on the account as well. Thank you for letting us know about this situation, it will be investigated.
Initial Business Response /* (1000, 5, 2016/02/19) */
Your subscription will be cancelled effective 2/22/16 and your account will be refunded the full $52.00. I am sorry that your your newspaper subscription did not start as it should have.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/19)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business and expect a refund check in a timely manner.
Initial Business Response /* (1000, 5, 2015/10/08) */
I apologize for the missing Sunday newspapers. We are making a change in delivery people in the Hudson area which should improve the service greatly. Thank you for your patience.
Initial Business Response /* (1000, 5, 2015/10/08) */
I sent an email to the man in charge of the Newport area telling him that you have been missed for several Sundays. I asked him to speak to whomever is delivering and to check on the delivery until he is confident that the issue has been...
resolved. Thank you for your patience.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response. I can provide pictures of both houses if that would be of assistance.
Final Consumer Response /* (2000, 29, 2015/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have now received the paper two weeks in a row. I believe I am the only house on the property now receiving the paper as the other tenant moved. Let's keep up the good work.
Final Business Response /* (1000, 27, 2015/12/08) */
I understand this may be confusing for the carrier to find the location but I have recommended that the distributor check out the address in the light of day. I also sent you directions and told him if he still has a problem finding the address that a call to you should be made. This will get resolved.
Initial Business Response /* (1000, 5, 2016/01/07) */
I put a note on your account that no starts should be allowed. The balance on this most recent account has been deleted. I apologize for the error.
I apologize for the start at your address. I put a stop on the subscription, unfortunately I was unable to stop it for this week. The balance has been written off and I verified that you are on our do not call list.
This address is not supposed to have any starts added to it. I will go over this with all our sources as well as data entry. I apologize for this mishap.
I will contact the delivery agent responsible for this address and ask the the carrier be spoken to individually about this delivery and placement of the newspaper. You should start seeing the paper at the apartment door, please let us know if we can offer further assistance.
I show the refund and the reason for the refund to be poor service, this was back in May of 2017. I do not see any additional activity at this address or on this account since that time. There is no balance owed.
The balance is what is on your account paying you through 9/24/17, it is not what is owed. The missing (1/4, 3/15 & 4/13)papers have all been credited to your account.
Initial Business Response /* (1000, 5, 2015/07/24) */
I am sorry that we were unable to provide you with your Sunday delivery. We have had a change in distributors and they have had several challenges with the delivery. Since we could not provide you with the service you paid for, your account...
has been flagged for a refund. The refund should be sent out in the next week to 10 days.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response of the Pioneer Press as they are refunding the amount requested due to the inability to provide the paper. Thank you.
The name at this address has been changed to note that no starts should be taken for this address and the balance owed has been deleted. I apologize for the error.
I apologize for any frustration we have caused. I coded your address to accept no future starts and there is no balance owed. Please feel free to reach out to us if the need arises in the future.
I apologize for these missing papers, it is unacceptable that this has continued for months without improvement. I have asked that your address be checked to ensure delivery until the staff is confident that the carrier understands and will deliver without fail moving forward. There has been no...
charges on the account as of yet and won't be until the paper starts getting delivered consistently.
I do not show this account as a kiosk sale. I show a customer service rep started a Sunday newspaper @ $1 per week on November 5, 2017. Do you have a copy of the receipt you received from the sales person? I will honor whatever the receipt states.
There is no subscription and nothing owed at this address, [redacted] Please let us know if further assistance is needed.
I am rejecting this response because:I also need to be credited for missing papers for a month and a half. 7 day delivery.
I am rejecting this response because:I was never a where of the extra charges for holiday papers I always thought they were free. Therefor I will not pay for them.
Initial Business Response /* (1000, 8, 2015/12/09) */
If you could please provide me with the address where the papers are being delivered and billed. The PO box nor the phone number bring up an address or an account. Once I have that information I will code the address for no starts and make...
sure that there is no balance owed on it.
Initial Consumer Rebuttal /* (3000, 10, 2015/12/10) */
My home address is [redacted]. E., St. Paul MN, 55106 and my phone number is [redacted]
Final Business Response /* (1000, 16, 2016/01/07) */
I put a stop on the newspaper that was started at [redacted]nue E, in the name of [redacted]. I don't know if this person lives somewhere else but a paper was started in her name at this address. I also deleted the balance on the account as well. Thank you for letting us know about this situation, it will be investigated.
Initial Business Response /* (1000, 5, 2016/02/19) */
Your subscription will be cancelled effective 2/22/16 and your account will be refunded the full $52.00. I am sorry that your your newspaper subscription did not start as it should have.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/19)...
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business and expect a refund check in a timely manner.
Initial Business Response /* (1000, 5, 2015/10/08) */
I apologize for the missing Sunday newspapers. We are making a change in delivery people in the Hudson area which should improve the service greatly. Thank you for your patience.
Initial Business Response /* (1000, 5, 2015/10/08) */
I sent an email to the man in charge of the Newport area telling him that you have been missed for several Sundays. I asked him to speak to whomever is delivering and to check on the delivery until he is confident that the issue has been...
resolved. Thank you for your patience.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response. I can provide pictures of both houses if that would be of assistance.
Final Consumer Response /* (2000, 29, 2015/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have now received the paper two weeks in a row. I believe I am the only house on the property now receiving the paper as the other tenant moved. Let's keep up the good work.
Final Business Response /* (1000, 27, 2015/12/08) */
I understand this may be confusing for the carrier to find the location but I have recommended that the distributor check out the address in the light of day. I also sent you directions and told him if he still has a problem finding the address that a call to you should be made. This will get resolved.
Initial Business Response /* (1000, 5, 2016/01/07) */
I put a note on your account that no starts should be allowed. The balance on this most recent account has been deleted. I apologize for the error.
I apologize for the start at your address. I put a stop on the subscription, unfortunately I was unable to stop it for this week. The balance has been written off and I verified that you are on our do not call list.
This address is not supposed to have any starts added to it. I will go over this with all our sources as well as data entry. I apologize for this mishap.
I will contact the delivery agent responsible for this address and ask the the carrier be spoken to individually about this delivery and placement of the newspaper. You should start seeing the paper at the apartment door, please let us know if we can offer further assistance.
A message has been sent to the Agent responsible for this delivery as well as our operations manager. This delivery should start immediately.
I show the refund and the reason for the refund to be poor service, this was back in May of 2017. I do not see any additional activity at this address or on this account since that time. There is no balance owed.
According to our records this refund was processed on May 13, 2016 in the amount of $16.29.