Initial Business Response /* (1000, 8, 2016/02/13) */
I put a not on this address ([redacted]) so that no further sample papers are delivered. I will also as the carrier to stop and pick up any paper laying outside your home. I apologize for the unwanted sample papers that were...
I apologize for the error with your newspaper subscription. I deleted the $16.40 on your account. I also fixed your address so that is now shows you at [redacted] instead of [redacted].
I am sorry that we could not honor the subscription you ordered. The Agent will be notified of this carrier error. Per your request I have stopped the subscription and authorized a full refund.
Initial Business Response /* (1000, 8, 2015/07/02) */
The reason the refund hasn't been sent is that we do not refund any account with balances under $10.00 and this balance is $4.01. I apologize if this information has not been provided to you in the past. The service in Woodbury continues to...
improve with an better carrier force so if you reconsider your $4.01 will still be on the account.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will never subscribe to the pioneer press again. What my money back. Done dealing with their lies and poor service. Customer service supervisor ok'd the refund. Was told twice refund was ok'd and should get refund any day. That's been over two months ago now will only settle for my $4.01 back.
Final Business Response /* (4000, 12, 2015/07/08) */
There was only $4.01 left on the account. We do not refund anything under $10.00 as a rule. An an exception, a hand refund was processed on July 2, 2015.
I apologize for this terrible miss. I have contacted the distributor in charge of the Forest Lake area as well as our Operations Manager to ensure that this paper is delivered on Sunday moving forward.
Initial Business Response /* (1000, 12, 2015/10/07) */
I apologize for the missing newspapers on Sunday. A message was sent to the distributor regarding the missing papers and they will speak to the carrier to make sure he is following his delivery list to ensure no more missed Sunday papers. I...
have credited your account for 4 Sunday newspapers.
Initial Consumer Rebuttal /* (2000, 13, 2015/10/07) */
Initial Business Response /* (1000, 8, 2015/09/04) */
I apologize for the address change delay. It looks like the subscription has been moved and a instruction of delivery to the door has been included. If further assistance is needed please feel free to reach out to me.
Initial Consumer...
Rebuttal /* (3000, 11, 2015/09/15) */
Per live chat received from [redacted], complaint is NOT resolved.
Final Consumer Response /* (2000, 17, 2015/10/07) */
Initial Business Response /* (1000, 5, 2015/12/09) */
I apologize for the missing Sunday newspapers. I have a message to the staff to check with the carrier about the reason for the non delivery and to let me know if there is a plan to fix the issue moving forward. Is there any chance that the...
carrier delivers the paper and another resident picks it up by mistake? The district supervisor staff works from 1:00AM to 9:00AM. Please feel free to contact me if this issue is not resolved this week. sharon [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Issue remains unresolved. Paper was not delivered. I will be contacting Pioneer Press again at the contact provided above. Also, I would prefer some strong indication that the paper has actually been delivered before accusing my neighbors of stealing my paper as has been suggested by the Pioneer Press contact.
Final Business Response /* (1000, 11, 2016/01/07) */
The person responsible for this delivery area will be checking on the delivery for the next few Sundays to be sure the carrier understands where the paper must be delivered. Darryl [redacted] is the manager in charge.
Initial Business Response /* (1000, 7, 2015/09/24) */
I apologize for the poor delivery you have received. You are right, this kind of service is unacceptable. I have reached out to the Mr. [redacted], the man responsible for this area in St. Paul for a resolution. Thank you for your patience and...
look for the improvement.
Initial Consumer Rebuttal /* (2000, 9, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
For the past week paper has been on the steps instead of the boulevard. The Sunday paper had either not been delivered at all or showed up at 4pm. This past Sunday paper here at 8am and on the steps. I hope this continues, Thank you
Final Consumer Response /* (2000, 18, 2015/10/01) */
This is the 2nd day in a row of not getting a paper. I called for a paper yesterday morning(9/30) and they never delivered one. This morning I saw the carrier driving by throwing papers on the sidewalk in front of houses I went out and walked down the street and caught up to her. She saw me and heard me when I said I did not get a paper. She sped off without a word and did not come back to deliver the paper. I did call this morning and talked to someone at the PIONEER PRESS, and they assured me this would be taken care of.But not holding my breath.
Initial Business Response /* (1000, 8, 2015/09/04) */
I apologize for the phone calls. Your phone number ([redacted]) has been added to our Do Not Call files and our telemarketing vendors will be instructed to do the same.
Initial Consumer Rebuttal /* (2000, 10, 2015/09/07) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/09) */
I apologize for the missed newspaper on Sunday, July 5. I have credited your account for that missed delivery.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/11) */
(The consumer indicated he/she ACCEPTED the response from the...
business.)
The proof is in the pudding. Will se what happens tomorrow and following Sundays
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12156854, and find that this resolution is satisfactory to me.This is at least the fifth time I've been told that I will no longer receive the newspaper/ads. I really hope it's true this time!Gary
I sincerely apologize for this situation. There was an error in data entry therefore the rate was more than $1 per week as promised. I will fix this rate to be sure you get a full 52 weeks of service of the Sunday paper.
Initial Business Response /* (1000, 7, 2016/03/01) */
A list of missing papers and credits applied to Mr. [redacted] account was sent last week. The amount owed is indicated on the invoices that are sent. If a paper is missed the subscription is extended by the value of that paper. The key would be...
to getting the paper delivered as it should be daily. That will be escalated immediately.
This was a sale from Onshore Marketing asking a survey question and as thanks it was agreed to start a subscription. I will put a stop on it immediately.
Initial Business Response /* (1000, 8, 2016/02/13) */
I put a not on this address ([redacted]) so that no further sample papers are delivered. I will also as the carrier to stop and pick up any paper laying outside your home. I apologize for the unwanted sample papers that were...
delivered.
I apologize for the error with your newspaper subscription. I deleted the $16.40 on your account. I also fixed your address so that is now shows you at [redacted] instead of [redacted].
I apologize for the newspaper delivery. A note is attached to the address that no starts will be accepted and the balance is at zero.
I will take care of this old balance immediately, I apologize for this confusion.
I am sorry that we could not honor the subscription you ordered. The Agent will be notified of this carrier error. Per your request I have stopped the subscription and authorized a full refund.
Initial Business Response /* (1000, 8, 2015/07/02) */
The reason the refund hasn't been sent is that we do not refund any account with balances under $10.00 and this balance is $4.01. I apologize if this information has not been provided to you in the past. The service in Woodbury continues to...
improve with an better carrier force so if you reconsider your $4.01 will still be on the account.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will never subscribe to the pioneer press again. What my money back. Done dealing with their lies and poor service. Customer service supervisor ok'd the refund. Was told twice refund was ok'd and should get refund any day. That's been over two months ago now will only settle for my $4.01 back.
Final Business Response /* (4000, 12, 2015/07/08) */
There was only $4.01 left on the account. We do not refund anything under $10.00 as a rule. An an exception, a hand refund was processed on July 2, 2015.
I apologize for this terrible miss. I have contacted the distributor in charge of the Forest Lake area as well as our Operations Manager to ensure that this paper is delivered on Sunday moving forward.
Initial Business Response /* (1000, 12, 2015/10/07) */
I apologize for the missing newspapers on Sunday. A message was sent to the distributor regarding the missing papers and they will speak to the carrier to make sure he is following his delivery list to ensure no more missed Sunday papers. I...
have credited your account for 4 Sunday newspapers.
Initial Consumer Rebuttal /* (2000, 13, 2015/10/07) */
Initial Business Response /* (1000, 8, 2015/09/04) */
I apologize for the address change delay. It looks like the subscription has been moved and a instruction of delivery to the door has been included. If further assistance is needed please feel free to reach out to me.
Initial Consumer...
Rebuttal /* (3000, 11, 2015/09/15) */
Per live chat received from [redacted], complaint is NOT resolved.
Final Consumer Response /* (2000, 17, 2015/10/07) */
Initial Business Response /* (1000, 5, 2015/12/09) */
I apologize for the missing Sunday newspapers. I have a message to the staff to check with the carrier about the reason for the non delivery and to let me know if there is a plan to fix the issue moving forward. Is there any chance that the...
carrier delivers the paper and another resident picks it up by mistake? The district supervisor staff works from 1:00AM to 9:00AM. Please feel free to contact me if this issue is not resolved this week. sharon [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Issue remains unresolved. Paper was not delivered. I will be contacting Pioneer Press again at the contact provided above. Also, I would prefer some strong indication that the paper has actually been delivered before accusing my neighbors of stealing my paper as has been suggested by the Pioneer Press contact.
Final Business Response /* (1000, 11, 2016/01/07) */
The person responsible for this delivery area will be checking on the delivery for the next few Sundays to be sure the carrier understands where the paper must be delivered. Darryl [redacted] is the manager in charge.
Initial Business Response /* (1000, 7, 2015/09/24) */
I apologize for the poor delivery you have received. You are right, this kind of service is unacceptable. I have reached out to the Mr. [redacted], the man responsible for this area in St. Paul for a resolution. Thank you for your patience and...
look for the improvement.
Initial Consumer Rebuttal /* (2000, 9, 2015/09/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
For the past week paper has been on the steps instead of the boulevard. The Sunday paper had either not been delivered at all or showed up at 4pm. This past Sunday paper here at 8am and on the steps. I hope this continues, Thank you
Final Consumer Response /* (2000, 18, 2015/10/01) */
This is the 2nd day in a row of not getting a paper. I called for a paper yesterday morning(9/30) and they never delivered one. This morning I saw the carrier driving by throwing papers on the sidewalk in front of houses I went out and walked down the street and caught up to her. She saw me and heard me when I said I did not get a paper. She sped off without a word and did not come back to deliver the paper. I did call this morning and talked to someone at the PIONEER PRESS, and they assured me this would be taken care of.But not holding my breath.
Initial Business Response /* (1000, 8, 2015/09/04) */
I apologize for the phone calls. Your phone number ([redacted]) has been added to our Do Not Call files and our telemarketing vendors will be instructed to do the same.
Initial Consumer Rebuttal /* (2000, 10, 2015/09/07) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/09) */
I apologize for the missed newspaper on Sunday, July 5. I have credited your account for that missed delivery.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/11) */
(The consumer indicated he/she ACCEPTED the response from the...
business.)
The proof is in the pudding. Will se what happens tomorrow and following Sundays
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12156854, and find that this resolution is satisfactory to me.This is at least the fifth time I've been told that I will no longer receive the newspaper/ads. I really hope it's true this time!Gary
I sincerely apologize for this situation. There was an error in data entry therefore the rate was more than $1 per week as promised. I will fix this rate to be sure you get a full 52 weeks of service of the Sunday paper.
I have stopped the newspaper subscription and credited the account the past due amount.
The account is stopped and the address has been coded to receive no further calls, starts or sample papers.
An adjustment of $30.00 was made on your account on June 7, 2017 for poor service and missed newspapers.
Initial Business Response /* (1000, 7, 2016/03/01) */
A list of missing papers and credits applied to Mr. [redacted] account was sent last week. The amount owed is indicated on the invoices that are sent. If a paper is missed the subscription is extended by the value of that paper. The key would be...
to getting the paper delivered as it should be daily. That will be escalated immediately.
This was a sale from Onshore Marketing asking a survey question and as thanks it was agreed to start a subscription. I will put a stop on it immediately.