Complaint: 11464471
I am rejecting this response because: Every day you drag your feet I have to deal with these symptoms and you've wasted enough of my time already.
Regards,
T[redacted]
Complaint: 11422204
I am rejecting this response because: I was supposed to receive a call regarding the $20.00 credit on Wednesday, which never happened. Also, I want my account reviewed to find out why I am having such issues with my pharmacy benefits every month.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11753987, and find that this...
resolution is satisfactory to me.
After speaking with a Blue Cross representative in the U.S., Michelle has diligently worked on my case and followed up with me throughout the day yesterday as well as today with updates and is processing the refund to my account. Thank you for your immediate attention to this claim. Have a wonderful weekend!
Regards,
[redacted]
Complaint: 11701112
I am rejecting this response because:I have just received the letter. The original response said you had sent it on the 7th, your new response says it would have been mailed by the 12th. That probably explains why the letter arrived later than expected.However, this letter, a rejection of my written grievance, only reinforced your position that you are unwilling to negotiate this dispute in good faith with the provider. A provider you are currently in contract with as in-network and have a longstanding relationship with as being in-network. The only reason they were not a participating provider at the time of my emergency care was because your contract renewal process with them produced a short lapse. Taking the position that you will only pay half of my claim because of this and not even negotiate it with the provider is utterly unreasonable.
Regards,
[redacted]
Complaint: 11871324
I am rejecting this response because:I have called the number you specified. The account was supposedly already canceled. I am requesting a refund of the premium payment for December of $624.47. The only paperwork I can provide would be a death certificate. My mom and I are handling E[redacted]'s affairs. Please refund the $624.47, cancel automatic payment, and close all E[redacted]'s accounts.
Regards,
J[redacted]
A grievance was initiated by the health plan for this member on 10/6/2016. The member will receive a response from the health plan within 30 calendar days.
All calls are documented when a member calls. There are no calls documented by anyone to (855) 383-7247. They will be able to assist the member or forward the member's call to someone who can assist if the issue is regarding an ANthem Blue Cross issue.
Revdex.com:
I had recently reattempted to get cancel my account with Anthem, and found success once I had mentioned this complaint. Thus, this matter has been taken care of,...
and you can notify the Business as such.
Thanks for all of your assistance with this matter,
E[redacted]
Complaint: 11871324
I am rejecting this response because:I have called the phone number that you provided numerous times. The reps have not permanently closed my aunt's accounts. The refund of...
the $624.47 has not happened. There has been no paperwork requested.Please refund the $624.47, permanently close all of my deceased aunt's accounts, and cancel all future automatic payments.
Regards,
J[redacted]
Complaint: 11464471
I am rejecting this response because: Every day you drag your feet I have to deal with these symptoms and you've wasted enough of my time already.
Regards,
T[redacted]
Complaint: 11422204
I am rejecting this response because: I was supposed to receive a call regarding the $20.00 credit on Wednesday, which never happened. Also, I want my account reviewed to find out why I am having such issues with my pharmacy benefits every month.
Regards,
[redacted]
We cannot review this complaint without additional information. The patient name, ID number, and date of service is required.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11753987, and find that this...
resolution is satisfactory to me.
After speaking with a Blue Cross representative in the U.S., Michelle has diligently worked on my case and followed up with me throughout the day yesterday as well as today with updates and is processing the refund to my account. Thank you for your immediate attention to this claim. Have a wonderful weekend!
Regards,
[redacted]
The claim was subsequently paid.
Complaint: 11701112
I am rejecting this response because:I have just received the letter. The original response said you had sent it on the 7th, your new response says it would have been mailed by the 12th. That probably explains why the letter arrived later than expected.However, this letter, a rejection of my written grievance, only reinforced your position that you are unwilling to negotiate this dispute in good faith with the provider. A provider you are currently in contract with as in-network and have a longstanding relationship with as being in-network. The only reason they were not a participating provider at the time of my emergency care was because your contract renewal process with them produced a short lapse. Taking the position that you will only pay half of my claim because of this and not even negotiate it with the provider is utterly unreasonable.
Regards,
[redacted]
Complaint: 11871324
I am rejecting this response because:I have called the number you specified. The account was supposedly already canceled. I am requesting a refund of the premium payment for December of $624.47. The only paperwork I can provide would be a death certificate. My mom and I are handling E[redacted]'s affairs. Please refund the $624.47, cancel automatic payment, and close all E[redacted]'s accounts.
Regards,
J[redacted]
Complaint: 11728442
I am rejecting this response because: We've been hearing this for 27 years.
Regards,
S[redacted]
Complaint: 11705724
I am rejecting this response because: Please see the attached letter of denial to my appeal.
Regards,
[redacted]
The member was advised on 6/25/15 that her check was mailed.
A grievance was initiated by the health plan for this member on 10/6/2016. The member will receive a response from the health plan within 30 calendar days.
All calls are documented when a member calls. There are no calls documented by anyone to (855) 383-7247. They will be able to assist the member or forward the member's call to someone who can assist if the issue is regarding an ANthem Blue Cross issue.
Revdex.com:
I had recently reattempted to get cancel my account with Anthem, and found success once I had mentioned this complaint. Thus, this matter has been taken care of,...
and you can notify the Business as such.
Thanks for all of your assistance with this matter,
E[redacted]
Complaint: 11871324
I am rejecting this response because:I have called the phone number that you provided numerous times. The reps have not permanently closed my aunt's accounts. The refund of...
the $624.47 has not happened. There has been no paperwork requested.Please refund the $624.47, permanently close all of my deceased aunt's accounts, and cancel all future automatic payments.
Regards,
J[redacted]
The health plan has initiated an appeal for this member and she will receive a written response within 30 calendar days.[redacted]
A 30-day appeal was initiated by the health plan on 5/11/2016. The member will receive a response within 30 days from 5/11/2016.
Please contact the health plan at ###-###-#### as written documentation may need to be provided.
Anthem Blue Cross can not respond to this complaint without a Designation of Representation from the daugher-in-law due to HIPPA.
This member contacted the health plan and was advised refund being processed.
Please have the complaintee contact ###-###-#### for resolution.