Southwest Ammunition Reviews (31)
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Southwest Ammunition Rating
Address: Valleywide, Mesa, Arizona, United States, 85215
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We have been out of the office recently for load development and testingWe will send a refund check to Mr [redacted] promptlyThank you for your understanding in this matter
Revdex.com: I was contacted by the business and was promised that my order would be shipped by May 15, I have received no further information and the order still shows as processing on their website today May 16, I sincerely hope that their promise was met or will be shipped next week I do have a cell number for them now but I plan to be easy to get along I do understand business problems Regards, [redacted]
This issue has been resolved, and the customer has dropped the complaintWe shipped his product on August 11th, and he received it on August 15thI've attached a copy of the delivery confirmation from *** to this email for your records Please let me know if you require any additional information Thank you, [redacted] Office Manager Southwest Ammunition, LLC [redacted] Phone : ###-###-#### [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Our business had been reduced to just the ownersWe have sent many news letters with alternate way to communicate with usOur cell phones are the alternate ways of communication listed in those newsletterThe cell phone numbers are also posted in many public shooting forums [redacted] *** [redacted] ***We will ship this customers ammunition this week and add some ammo as interest for the wait[redacted] co-owner/Southwest Ammunition, LLC [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Further steps are currently being takenThe only acceptable resolution is the requested refund
Regards,
*** ***
Do not order from these people months no productEmails not returnedIt'll go out Monday "I promise", didn't happen"It not my fault,that's what shipping told me""It just missed the *** truck", "it'll go out today", "it'll go out tomorrow", tomorrow never comesThey just keep leading you on, and kill you with kindnessWhat a joke!
I personally called Mr***, gave him a response to his email and gave him my personal cell phone number due to me no longer have any staffWe will ship his product very soonthank you, *** ***/owner SW Ammo*** ***
[redacted], ammo shipping, 2 weeks is the tentative shipping date for this order.Customers are asked as per many newsletters, webstore, and shooting forums to contact us via [redacted]. Please read the info provided, or we cannot help you. No staff, very small manufacturing buinsess.USE THE NUMBER...
PROVIDED ALL OVER THE WEB!!! [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I was contacted...
by the business and was promised that my order would be shipped by May 15, 2015. I have received no further information and the order still shows as processing on their website today May 16, 2015. I sincerely hope that their promise was met or will be shipped next week. I do have a cell number for them now but I plan to be easy to get along. I do understand business problems.
Regards,
[redacted]
Our business had been reduced to just the owners. We have sent many news letters with alternate way to communicate with us. Our cell phones are the alternate ways of communication listed in those newsletter. The cell phone numbers are also posted in many public shooting forums. [redacted]...
[redacted]We will ship this customers ammunition this week and add some ammo as interest for the wait.[redacted]co-owner/Southwest Ammunition, LLC[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have been out of the office recently for load development and testing. We will send a refund check to Mr. [redacted] promptly. Thank you for your understanding in this matter.
Hello [redacted],
This email serves as Southwest Ammunition's response to CID number [redacted], filed by [redacted]. Regarding Mr. [redacted]'s return, we informed him initially that we typically do not accept returns on loaded ammunition, as per industry standards, but that we would...
make an exception in his case; however, we told him it may be some time before we were able to replace and return his product. We have been short-staffed in our production department, but we aim to have his ammunition replaced within the next 2-3 weeks. Our advertised return and refund policy can be found here, but I will summarize below for ease of reference:
"Returns: Please keep in mind, every firearm is unique, and may produce varying results depending on an infinite number of potential variables. No ammunition manufacturer can guarantee exact velocities or performance from your particular gun unless they load custom ammunition specifically for that firearm. We test all of our loads, and hand-inspect every round before it leaves our facility. If you feel as though your ammunition is defective, you may send it back to us at your cost, and we will inspect it as soon as possible. If we find that it is defective, we will replace your ammunition and ship it back at no cost to you. If we test your return and find that it is functional, we will send it back to you at your cost - we do not issue refunds for returns. "
Please let me know if you need anything else from us at this time. Thank you, and have a great weekend!
Kind Regards,
[redacted]
Office Manager
Southwest Ammunition, LLC
[redacted]
This issue has been resolved, and the customer has dropped the complaint. We shipped his product on August 11th, and he received it on August 15th. I've attached a copy of the delivery confirmation...
from [redacted] to this email for your records.
Please let me know if you require any additional information.
Thank you,
[redacted]
Office Manager
Southwest Ammunition, LLC
[redacted] [redacted]
Phone : ###-###-####
[redacted]
I personally called Mr. [redacted], gave him a response to his email and gave him my personal cell phone number due to me no longer have any staff. We will ship his product very soonthank you, [redacted]/owner SW Ammo[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
<[redacted]>
Further steps are currently being taken. The only acceptable resolution is the requested refund.
Regards,
Our business had been reduced to just the owners. We have sent many news letters with alternate way to communicate with us. Our cell phones are the alternate ways of communication listed in those newsletter. The cell phone numbers are also posted in many public shooting forums. [redacted]...
[redacted]We will ship this customers ammunition this week and add some ammo as interest for the wait.[redacted]co-owner/Southwest Ammunition, LLC[redacted]