Southern Telecom

Revdex.com:At this time, I have not been contacted by Southern Telecom regarding complaint ID [redacted].Sincerely,[redacted]

Review: The NYC southern telecom sent me a defective tablet. It is slow and sticks you cannot download anything! I was sent a defective tablet from the beginning I called for assistance and they waled me through resetting it. And on the phone the guy straight out said he would send a New tablet for free if I pay shipping if it does not work. So I called back with my case number and a new guy answered and said NO now they can not send it cause my warranty is over.after 3 months? Don't sound right . they are selling broken defective tablets and getting away with it. If you [redacted] Scamming people. As well as the reviews on amazon for there poliroid tablets. My first tablet I got from them didn't even work taking it fresh out the box and did not charge the 2nd one worked half the time and now just totally stop working after a few months. Stealing peoples hard earned money is out right Wrong! I had to make this complaint through Atlanta because there is no option to select the NYC location.

Product_Or_Service: Polaroid tablet

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

I want a New Working tablet. The model of the tablet should have good and high reviews I Do not want to be sent a defective tablet again or one that's going to stop working in a couple of months. Please do me good this once and this all will be over. Thank you,[redacted]

Review: I purchased a Polaroid 7" Kids Tablet, Model #PTAB750 in October 2013 via [redacted] (my telephone landline provider). I immediately had issues with it (not charging, not turning on after being on a charger overnight, locking up and not responding to anything, the SD card that I purchased separately got stuck in the tablet, apps that came pre-installed on the tablet not opening or working properly). I contacted [redacted] about the issues and was told I would have to contact Polaroid to get the issue resolved. After searching online for a contact number or email to reach Polaroid I was directed to Southern Telecom as the company that handles Polaroid tablet products. When I contacted SouthernTelecom Support via email at [redacted], I was given a lot of run around (I have all emails saved to show documentation of this). I was finally able to get a return process initiated. I returned the original tablet and they received it on July ** (per Tracking Number: that I can't list here and delivery confirmation on [redacted] website) I called them at the end of July at ###-###-#### to find out why I had not received my replacement tablet since I had delivery verification that the original tablet had been with them for 2 weeks. I spoke with someone that said Southern Telecom had not received the tablet until July ** (my phone call was on July ** or **). I blatantly told him that was a lie and that I was looking at the tracking record on [redacted] and it clearly stated the tablet was delivered to Southern Telecom on July **. The customer service rep asked for the tracking number, which I gave to him and he agreed that the tablet had been delivered as stated on the [redacted] website but that there was some issue within the company and they did not actually receive the tablet until July **. I continued to tell him that he could not argue with what the delivery confirmation stated on the [redacted] website and that the company had clearly received it on July ** per the tracking number and delivery confirmation documentation. The customer service rep tried telling me that there was an issue with delivery and I insisted that he quit making up excuses, telling lies and get my replacement tablet sent to me immediately. He said he would escalate the issue and that if I didn't get an email in the next 24-48 hours stating that the replacement tablet had been shipped that I should call them back. At this point I was beyond discouraged of ever getting a replacement tablet. After a week of not getting an email stating that the tablet had been shipped or any tracking information being sent to me from Southern Telecom I had to call them again. Surprisingly, as I was on hold to speak to someone at Southern Telecom, the tablet was delivered to my home. I charged the tablet overnight and attempted to power it up the next morning. It stuck on the opening screen and never finished loading past the opening screen (where it just says "Polaroid") rendering the table completely useless. I sent Southern Telecom an email on August ** about the issue with the replacement tablet not working and I have yet to hear back from them. I made it clear to them that I was not going to drop this issue until it has been fully resolved. I stated that I would file a complaint with the Revdex.com and if the issue wasn't resolved through the Revdex.com then I was going to take it to small claims court. I have been very patient in dealing with Southern Telecom and I have tried to communicate the many issues with their tablets (both the original, newly purchased tablet that I already returned to them, as well as the replacement tablet that I received in August 2014). I am tired of being ignored, disregarded and being given the run around. I want my money back for the SD card that was not returned to me (or the original SD card) and I want my money back for the price I paid, including shipping and handling fees. I am not going to return this 2nd tablet (that is not working at all) until I have my money refunded. I had to pay to have the first tablet shipped to them and I am not going to pay the shipping to send this 2nd defective tablet back to them. My first tablet was well within their warranty and even this 2nd tablet is still within the 1 year warranty time span (I suspect they are trying to drag this out until it is October 2014 which is when the one year warranty expires). I am not going to be ignored or allow them to send me defective products (nor am I going to allow them to keep the merchandise that I purchased that got stuck in their defective tablet (the SD card)). I have documentation that the SD was in the tablet when I shipped it and I have emails from them stating that they would return the SD card (as well as confirmation as such when I spoke to the customer service rep at the end of July).Desired Settlement: I want the SD card that was stuck in the tablet that I returned to Southern Telecom to be sent back to me or the purchase price of that SD card refunded to me ($7.29) and the purchase price of the tablet refunded to me (I will return the 2nd defective tablet to Southern Telecom at their shipping expense once I receive a refund of the purchase price of $149.99 plus $5.00 service fee, plus $14.99 equipment handling fee). I have the receipt documenting all of these charges (and so does Southern Telecom since it was one of the requirements that I email it to them in order to get a replacement for the original tablet).

Consumer

Response:

At this time, I have been contacted directly by Southern Telecom regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I have been corresponding via email with them and have been told on a few occasions that a replacement tablet can be sent to me. Then in another email I was told that nothing can be done due to the warranty period expiring. Then in the most recent email I was told I would hear back from them within 2 days with a positive reply. The last email was sent to me on Sept. ** and I have not heard anything since then. I made it clear to them that I am not interested in receiving another tablet as it is quite evident that they will continue to send faulty/defective products and will draw this out past the warranty period (which is quickly approaching) and that I am not considering this issue resolved until I have a full refund of the price I paid for the tablet, as well as shipping and the activation fee I was charged in addition to a replacement SD card or a full refund for the card that is stuck in the original tablet that I shipped to them. They have not addressed any of my requests and continue to send generic "form" emails.

The last email I received from them is pasted below:

I have also made it clear that I will take this to small claims court and seek legal action in order to get this resolved. I also noted that in light of all of the issues and complaints they have with this particular product it would be easy to pursue a class action lawsuit. I have yet to hear back from them since the email noted above sent on Sept. **.

Sincerely,

Review: I purchased the product for a Christmas gift and it never operated properly (never came on). I contact the company on Dec. **, 2013 and was reported that they would send instructions and pre-paid label to return the tablet. Never received that email called back on Dec. **, 2013 and received the run around. The company was closed on the next day Dec. **, 2013. Contact them again on Jan. *, 2014 to find out that the wrong email address and name was record. An additional ticket was created with the correct email address. I received the instructions but there was not a pre-paid label sent just an address with once again the incorrect name. Contacted the agency again on Jan. * and stay on the phone for 2 hours with a reply that there pre-paid label was not working properly and they will email the label on tomorrow. All of this is suppose to take place within 30 days in order to honor a replacement.Desired Settlement: To have a replacement tablet that does work. To receive the correct information so that the tablet can be returned and there not be any problems or trouble relating to the product anymore.

Consumer

Response:

At this time, I have been contacted directly by Southern Telecom regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[The company finally sent a label so that I could return the tablet. I sent the tablet back on January [redacted] but I have not heard from the company.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I returned a wireless speaker that was defective. Their policy is to repair or replace the item within 2-3 weeks of the day they receive the item. I sent it back and they received it on May *, 2014. I called customer service on May **, 2014 and was told they had my device, and my case would be "escalated to the concerned department" and I should call back in 2 days to check the status again. I contacted them through their online live chat on 6/*/14, talked to [redacted], who told me the exact same thing that the first person told me. The conversation ended with him telling me to call back in 2 days to check on the status. So I did the online chat again on 6/**/14 and this time I was again told my case would be "escalated" and also that there was a Jewish holiday that was apparently also holding up my replacement. The chat ended with "call back in 2 days to check on the status". So I called, on the same day, got the run around again, and was told to call back in 2 days.

I told them that a replacement or refund would be fine every time. They just keep telling me to call back in 2 days.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Southern Telecom has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased a new Emerson EM756 Tablet and could not connect it by WiFi. After investigating I found that the MAC Address ( the device's electronic serial number) changes with each reboot. That would not let me register the device with my provider. This is a serious product flaw that can be a security threat that can be used by hackers or terrorists to evade detection.

I contacted Southern Telecom and they had me send it to them. After 5 weeks they sent back another EM756. It was dirty and scratched up. It also had the same problem of randomizing the MAC address with each reboot. I spoke with them again and they asked me to send it back. They promised to send me a new one.

2 weeks later I received a used scratched up Polaroid P700 Tablet. This tablet also has the same problem of having a different MAC address with each reboot.

After receiving 3 tablets with the same design flaw I give up.Desired Settlement: Refund $57.00 ($49.00 Purchase price plus $8.00 spent on shipping the device back)

Consumer

Response:

At this time, I have not been contacted by Southern Telecom regarding complaint ID [redacted]. I have emailed them twice after the initial complaint and their follow up request for more information and have not heard from them.Sincerely,[redacted]

Review: In October of 2013 I bought a brand new polaroid tablet, in January of 2014 it stopped working, I contacted southern telecom regarding the device, they gave me a ticket number and told me to return the device, I received another device in February, only to discover this one was not working also, so I called southern telecom again the customer rep, told me to turn the device over and reset it, to my horror this device they send me was an old scratch up device, I told him I don't want it, I sent you a brand new one without any scratches and I expect a new replacement, he gave me a ticket # and told me to return, I returned it on the [redacted]of February I received the replacement on the [redacted]of March only to discover this one is worst than the last one, I send them a email telling them if they can't send me a new one I will like my money back, they send me an email letting me know, its their policy if they don't have a new replacement to send the customer a reconditioned.. What rights do I have as a customer with a warranty...Desired Settlement: A brand new device

Review: Spoke with Southern Telecom about the Polaroid Tablet I purchased at Toys r Us for my grandson in December 2013. Tablet stopped working and they advised to return it by mail with a copy of the receipt and insured so tablet could be replaced. I returned it on 6/**/2014 as I was instructed. I called mid July and was advised that it took 2 weeks for tablet to be replaced. Today I called them several times on both the ###-###-#### and ###-###-####. No answer on either number. Phone just rings and rings.Desired Settlement: I would like the tablet replaced under the manufacturer warranty as they promised via telephone call. If not replaced, than a full refund as they have the receipt of what I paid for the tablet. thank you

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Southern Telecom has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I received a polaroid tablet as a gift.I've constantly had problems with it after several calls to customer service(tech support) it was agreed the tablet was faulty.I was sent a return order. I complied with all rules concerning shipping the tablet for repair or replacement.The company received the tablet on 1-**-14.I was told it should take no more than 2 weeks to receive a replacement tablet.On 2-**-14 I contacted customer support.They acknowledged that the tablet was received but had no other info.I was told to wait 24 to 48 hrs and I would be contacted.I was not happy about this.Today 2-**-14 I contacted the company again I was told the same thing again.I wanted to speak to a [redacted] and I was refused.This is the worst cutomer service I ever heard of from a major company.I would advise anyone never to buy polaroid products if you get this kind of run around.I have all my documentation from this transaction.Desired Settlement: Send a replacement or upgrade if this product is not reliable.I want this ASAP

Consumer

Response:

At this time, my complaint, ID [redacted] regarding southern telecom has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I purchased a 7" polaroid tablet as a gift for Christmas. Once the tablet was opened it functioned for less that a week before it completely stopped working. I contacted customer service and was on hold for more than 15 minutes. I decided to use the online chat with tech support and they agreed to honor the warranty. I shipped the tablet back with the provided shipping label and was told that I would receive the replacement in 7-10 days. I am now unable to get in contact with anyone from customer service, as now the message on the customer service line states that they are updating their phone system with no indication as to when it will be back up. After seeing multiple complaints with the Revdex.com, I would just like a refund.Desired Settlement: I would like a refund so I can use the funds to purchase a completely different tablet, one that isn't associated with this company.

Review: I purchased an MP3 player from [redacted] in [redacted], OH. It was defective and when I called Southern Telecom, Inc., they were not open due to a holiday? It was April *. I contacted them via email and they said to return the product for a replacement. I received the replacement, however it was defective as well. When I called demanding a refund on May [redacted], they said they would replace the 2nd defective MP3 player and they could not give me a refund. By now, it was too late to get a refund from [redacted] since it was past 30 days. I did receive a third unit. HOWEVER, it was also defective. I have sent two emails requesting my refund but with no response. I have saved email correspondence to back up these claims.Desired Settlement: I want my $15 dollars back. I feel like I should also be compensated in some way for my trouble, but will settle for the $15 back.

Consumer

Response:

At this time, I have not been contacted by Southern Telecom Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Customer Name: [redacted]

Contact Number: ###-###-####

Contacted customer and agreed on a upgraded unit. The issue has been resolved.

Thank you,

###-###-#### Ext. [redacted]

Southern Telecom Inc.

Review: my mom purchased a s7 tablet that was defective sent it back had to pay shipping and handling twice for it they sent me a s7 tablet back twice the second was defective sent back the third was sent to me also defective then they arranged to send a s10 tablet then about a month ago it just stopped working they said it wasnt their issue I had to spend 50 dollars for someone to examine the system software they said it was virused and recom me to contact southern telecom southern telecom said that they would gladly send me a quote shipping label to send it back to them for examination I told the clerk that the shipping labels wont work because the 2 times they sent me the shipping labels they didnt have enough $ to pay for the shipping so I paid 20 dollars in shipping cost to have it sent back to them twice. this is what was said

info: at 12:18:58

Your Issue ID for this chat is [redacted]: at 12:18:56

hello?

[redacted]: at 12:19:09

Hi [redacted], thank you for contacting Southern Telecom. How may I help you today?

[redacted]: at 12:20:45

I am still having issues with my s10 I tried it on 3 other computers I even took it to a tablet shop that looks at the tablets he said that it has a virus in there and the virus in the device is a trojan virus[redacted]: at 12:21:35

It appears that you are trying to update your tablet.

[redacted]: at 12:21:37

Am I right?

[redacted]: at 12:22:00

I asked him if it was from the preinstalled software and he said it could have been he said the tablet will not respond to my computer because the tablet software was made for windows 95 software

[redacted]: at 12:22:23

I tried updating to no prevail[redacted]: at 12:24:27

I'd recommend you to uninstall the Antivirus software on the computer to perform this update.

[redacted]: at 12:24:51

This tablet has a pre-installed Antivirus program.

[redacted]: at 12:25:40

[redacted] sent me a s10 tablet and it was working just fine until I turned it off then I turned it on and it had a thing saying could not load system

[redacted]: at 12:25:59

no it doesnt it never came preinstalled with anything except google play store[redacted]: at 12:26:40

Okay.

[redacted]: at 12:26:46

I uninstalled the antivirus on my computer the update still didnt work

[redacted]: at 12:27:04

Now, I request you to disable Antivirus software on the computer to perform this update.

[redacted]: at 12:27:09

I did

[redacted]: at 12:27:12

it didnt work

[redacted]: at 12:27:51

led said this tablet should be better then the s10 and its notThank you for trying.

[redacted]: at 12:28:00

its a poj just like the 27

[redacted]: at 12:28:09

Okay.

[redacted]: at 12:28:03

s7

[redacted]: at 12:28:31

Yes, it is an upgraded version compared to S10.

[redacted]: at 12:28:48

I'd recommend you to perform this update on a different computer and check if it works.[redacted]: at 12:42:45

We'll send you a prepaid shipping label to ship the defective tablet back to us.

[redacted]: at 12:43:30

the last time you did that I had to pay for the shipping because both times you didnt even have enough money to cover the shipping so both times I was sol

[redacted]: at 12:44:03

im not sending it back you screwed me once shame on me screwed me twice shame on you

[redacted]: at 12:44:43

Sorry for the inconvenience,[redacted]: at 12:45:19

We are now ready to ship a prepaid shipping label and once you receive the label you can ship the tablet for replacement.

[redacted]: at 12:45:14

I guess its another phone call over to the Revdex.com

[redacted]: at 12:45:33

no im not dealing with that ** anymore

[redacted]: at 12:46:00

I dont believe a word you say to me because the last time I had to get the Revdex.com involved

[redacted]: at 12:46:16

what is your warehouse location so I can let the Revdex.com know[redacted]: at 12:46:37

I'm now escalating this case to our escalations team and will receive a call back within 24 hours.

[redacted]: at 12:47:26

no you will give me your warehouse address so I can get the Revdex.com involved im tired of messing with you

[redacted]: at 12:48:47

We are not authorized to provide such information and will escalate the case on high priority to our [redacted] and will get back to you within 24 hours.

[redacted]: at 12:49:21

then you will be recieving a call from the Revdex.com[redacted]: at 12:50:03

I understand that you are not satisfied with our services.

[redacted]: at 12:50:54

well I dont want a phone call im threw with this and im esculating this back to the Revdex.com

[redacted]: at 12:51:18

That is really unfortunate!

[redacted]: at 12:54:25

yeah well you arent much help because you screwed me twice when you sent a shipping label to me and it was me that had to pay for the [redacted]: at 12:56:39

Sorry for the inconvenience.

[redacted]: at 12:58:34

I've escalated the case to our [redacted] and can expect a call back within 24 hours.info: at 13:03:40

Chat session has been terminated by the site operator.

[redacted]: at 12:59:20

hello ok I guess you dont care about your customers goodbye to you too.

they refused to talk to me on the phone said I was being rude. I was just trying to tell them the reason why I refuse to ship it back because twice I had to pay for shipping but they dont understand that the # I call you talk to someone thats foreigners that you cant even understand them their # is [redacted] when I said I would contact you they said sir you have to pay for the shipping in order for us to recieve the product from you I am not paying to ship this poj back again. please help me resolve this issue. thank you.Desired Settlement: I would like for them to send me a working tablet thats all I asked for from them instead they recommend me to keep sending the tablets back to them and they send me the same tablet just a different bar code # and different box and now the s10 took a crap just like the other 3 did same issue they are not working with me

Consumer

Response:

At this time, I have been contacted directly by Southern Telecom regarding complaint ID [redacted], however my complaint has NOT been resolved because:

Telecom want to send me a new tablet but they don't know if it will be in working order they wanted me to give them my credit card information so they could withhold a dollar out of my account I said I do not do that I talk to [redacted] which is it [redacted] over there and he was telling me that they would be sending me a so-called working tablet I have sent them tablets back after tablet after tablet I have actually spent almost $50 on shipping their stuff back to them within the last year I am still waiting on the package it's been almost 5 days now they say I have within 15 days of the package being sent to send them my tablet that is not in working order back to them or they will charge me for shipping it back so to speak when I have called [redacted] they said that they don't know if a package has even been created for my address first it was in transit and then it was on the hub on a vehicle to be shipped to me and now the status is destination [redacted] and destination somewhere else I have talked to the [redacted] after [redacted] and yet nobody knows what is going on or even if they are given sending me a tablet so far they have just ship me just a bunch of broken pieces of the crap that I keep sending back to them the only thing they want to do for me and send me another tablet hope to God that it works they said that they would not even refund me any money whatsoever or do anything special for me. The one [redacted] was really rude to me acted like he did not care this is what I am Telling You as of today 1.** 2015 they said that they cannot issue a refund for the tablet or even comp me for the inconvenience. When I told them you were waiting on a letter from them or or a email they said that they didn't know what I was talking about and told me that I should not have talked to the Revdex.com or your team. They told me that I should not have gotten the Revdex.com involved to begin with. When I asked the [redacted] what type of tablet they were going to send me their answer was we don't know. They said that the Revdex.com has not sent them any email or letters [redacted] states that they don't know if there's even a package for me because it was being sent from Brooklyn New York to me and it has not gotten on my doorstep and they said that it could be on Monday but they were unsure as well.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I bought a ethernet cable from [redacted] two months ago and the cable finialy broke so I called these rude people up this guy named fred said he WOULD NOT GIVE ME A CORD EVER! and it did indeed come with a one year warrentiee and his manger wont give me ine ethier !Desired Settlement: a new cord and a apology for the rude service!

Consumer

Response:

At this time, I have not been contacted by Southern Telecom regarding complaint ID [redacted].Sincerely,[redacted]

Review: On December **, 2013, I purchased SHARPER IMAGE EXTRA BASS STEREO HEADPHONES + EARBUDS WITH MICROPHONE from FYE in Wilmington, Delaware along with the two year warranty that was offered with the purchase. In the warranty, it is said that from the date of purchase, the manufacturer would cover the first year of the warranty with coverage and replacements of products.

This complaint not only is a failure to honor a contract or agreement which I paid for but it is also FAILURE OF CUSTOMER SERVICE TO PROVIDE ASSISTANCE and INAPPROPRIATE BEHAVIOR FROM A CUSTOMER SERVICE REPRESENTATIVE.

Recently, the earbuds have not been working correctly. I called the warranty number, that I was given in the warranty, on MARCH **, 2014, and there they told me that I must call the manufacturer, SOUTHERN TELECOM, INC. On the product box, I called the customer service number which ended up being changed to ###-###-####. I came in contact with a Customer Service Rep. named [redacted]. I explained to [redacted] my situation with the earbuds and he put me on hold. When he came back, he informed me that they no longer offer warranty coverage for my product because they are a "OLD PRODUCT". I told him that I had just purchased this a little over two months ago and I was still within the warranty contract. He put me on hold again to "research this issue" I was on hold for 10 minutes.

When [redacted] came back, he said there was nothing he could do because the only headphones that they cover are wireless. I found this unacceptable and after running around explaining to him that this wasn't right, he said he was going to see what he could do for me. Instead, I requested to speak with his [redacted] because I felt that there was something wrong with the communication and business practice and I wanted to talk to someone higher up. That is when I came into contact with [redacted] (spelling might be off).

[redacted] was the floor manager on MARCH *, 2014 around 5:00-5:30 PM EST. I repeated the story to him, with frustration in my voice and he did not seem to care at all. But, nonetheless, he told me the [redacted]e thing [redacted] did and said that they no longer offered a manufacturer warranty with this product. By this time, I was getting very angry and frustrated. [redacted] put me on hold for a very long period of time. When he came back, he told me that he would actually be able to upgrade my product to a wireless/bluetooth version of my product. I thought that everything had been solved but, that is when [redacted] told me that I would have to pay $20 in order to get this upgrade. Seeing as I had bought the original product on sale for only $15 (not including the two year warranty), I saw this not only as a rip off, but also unfair and out of contract. I refused that offer and said that I was not giving SOUTHERN TELECOM, INC. another dime and all I wanted was a replacement product.

[redacted], again, put me on hold for a longer period of time than the last. Getting more frustrated because of the wait, I was becoming irritable. When [redacted] finally came back onto the line. he told me that I had to fax him a copy of the receipt. I knew why he wanted to see the receipt (proof of purchase and proof that I purchased it when I told him I did) but, I felt that, for an hour, I have been running around talking to numerous people and getting NOTHING DONE in return. I then asked [redacted], "What would I get out of faxing him the receipt? Would I be getting a replacement or... What?". I wanted to know that if I put effort through, that I would finally be getting what my contract says that I am entitled to get. (NOTE: THIS WAS THE FIRST TIME I WAS ASKED TO PRODUCE PROOF OF PURCHASE.)

[redacted] just told me that the receipt was to make sure that I purchased the product. Knowing this obvious information, I asked again, "What do I get out of faxing out this? What happens when I prove my proof of purchase, then what?". [redacted] then told me that he would then be able to give me a replacement item. I asked what this replacement item was and he said it was a form of POLAROID EARBUDS. Not knowing anything about POLAROID EARBUDS, I told [redacted] that I wanted to look up information about the product he was offering me. The headphones that I was calling about were noise cancelling and also came with a no-tangle wire which I LOVED so, I wanted to see what this "replacement" had to offer.

When I got to the Southern Telecom, Inc. website (www.southerntelecom.com), I clicked on the link for their POLAROID products. This connected me to the POLAROID website (www.polaroid.com). Here I went to AUDIO EQUIPMENT where I found the tab for Headphones. I clicked there and asked [redacted] what the product number was for the "replacement" product he was offering me. He gave me the number PHP8350. I repeated the number back and he confirmed that this was the number. I searched EVERY SINGLE HEADPHONE PRODUCT AND NOT ONE OF THEM HAD THAT PRODUCT NUMBER. I then searched the product number in the search bar that was offered on the POLAROID website and the search came back as "NO SEARCH FOUND". I told [redacted] this and said (with a more angry tone) "Are you trying to give me old earphones? Are these earphones an old product as well and not covered under warranty?"

[redacted] then tried to tell me to google image search the product. I drew the line there. I was done with this and knew I was getting absolutely no where. I refused to search on GOOGLE IMAGING for a product that I should be able to find on their website. I then started looking at the prices of the POLAROID EARBUDS and realized that they were cheaper than what I spent on the original product. I felt that this man was trying to pull a fast one on me and I called him out on it. [redacted] told me that this is their "newer model" and they are good. But, again, if this was really a "newer model", I would've been able to find them on the polaroid website.

I then went on to vent to the man that this was horrible business practice when [redacted] UNPLUGGED... YES, UNPLUGGED... his phone making it seem like we "lost connection". Unfortunately for him, I could hear a woman in the background. When I called him out on it, he said that we had lost connection and that he is glad that he got ahold of me... But, now, [redacted] seemed far away from the receiver and echoing and I could hear other people talking to him or talking around him. I felt that I WAS ON SPEAKER PHONE. I could not believe it and I was so infuriated by this point that I told him to take me off speaker phone. After arguing about that with him, I then proceeded to tell him that this was HORRIBLE BUSINESS PRACTICE and that I had been working in customer service since I was 15 years of age and I would have been fired if I treated people the way he and his company treated and handle situations. [redacted] then, sarcastically, said "Oh well that must be very good for you, isn't it?"

I paused and told him to stop acting like a sarcastic jerk to me. [redacted] then said, "Yeah well... that is all I can offer you. If you don't want it fine. Are we done? Is there anything else?" I then informed him that I would be contacting the Revdex.com and [redacted] said "Okay, good luck with that." I hung up after that. I was done with [redacted]

There is so much more that was said and that happened during the hour and a half I was on the phone with this company. These were the points that really stood out to me of mistreatment, rudeness and failure to honor my rightful warranty. I was mistreated immensely and was offended. I felt that [redacted] was making fun, laughing and insulting my intelligence as a woman. I was extremely upset with this interaction with Southern Telecom, Inc. and [redacted] because I have never been treated like this in my entire life.Desired Settlement: I want a written (not typed; hand written) and spoken apology from [redacted] for his rudeness and actions which insulted me on so many levels and a written apology from SOUTHERN TELECOM, Inc. for failure to honor the contract within my 1 year manufacturer warranty. I would also want either the EXACT product (Sharper image extra bass stereo earbuds with microphone) or a matching/upgraded product that I would need to approve of on top of Complementary Service in some way.

Consumer

Response:

At this time, I have not been contacted by Southern Telecom regarding complaint ID [redacted].

Sincerely,

Review: I got a Polaroid Tablet as a gift and after 10 hours of use it no lingered worked. It appears from reading all of the complaints that I am not the only one. When I tried to get them to repair it the person was adamant that I had to pay 75.00 for a replacement one. I just wanted this one fixed. He said without a receipt of purchase I could not get it repaired/replaced. I said it was a gift and who gets a receipt when they receive it as a gift. The end result is I have a useless piece of crap.Desired Settlement: I either want the one I have repaired or replaced.

Consumer

Response:

At this time, I have not been contacted by Southern Telecom regarding complaint ID [redacted].

Sincerely,

I purchased a Polaroid tablet from a 2nd party retail toy store; however it the device is sold by Southern Telecom. Upon opening the tablet we had issues with it freezing and eventually turning itself off. We contacted the company, and we were sent an email to do a factory reset. That was completed. It did not improve the issues. I called the company's 800 number inside the box. I was on hold 40 minutes waiting for someone to answer. While on hold it tells you over and over again about the online chat, so I went there to see if it would speed up the resolution (while still holding on the phone). When you go to the site the online chat says no one is available but to leave a message and they will get back to you. I completed the message and never heard from anyone. In the days since, I've checked back several times. The online chat ALWAYS says the reps are busy and to leave a message...kinda defeats the purpose of the online chat!

So, once I got someone on the phone, the rep had me try several things. Each time I had to hold for 3- 4 minutes then he'd come back and tell me to try something else. I went along with all of this even though we both knew this would not help. It was broken before we opened it! He told me to plug the device in for an hour and call back. I refused. The tablet had already been plugged in, and I felt this was just a way to put me off! I let the rep know we wanted a brand new replacement since it was broken when we got it. He said it would be 2- 4 weeks before we got a replacement. I told him that was not acceptable. It should not take so long to replace a defective device! He stated they weren't currently able to talk to the inventory department and didn't know what was in stock, but I would receive a call back in 24 hours. I never hear back from either the online "chat" message and never received a call back from the company. This company sells expensive electronic devices. It's a total scam that you can't get the device replaced when it's defective!

Review: My tablet is not working correctly its either a old device or returned device I contacted southern telecom tech support they said well ship you a new one if you pay the s&h charges its not even a year old yet they said well when you ship it to us we may or may not ship a new one out to you. I have had to pay approximately $20 to send the last one back only 3 months ago.Desired Settlement: I only have had this device only 3 months and it is having issues as the other one did. their tech support was not veryhelpful in this situation.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Southern Telecom has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

They replaced with a S10 tablet and Bluetooth headset and a 1 year warranty thank you for your help.

Sincerely,

Review: I purchased a Polaroid Tablet for my son for Christmas. It would not keep a charge - we tried differentt cords, outlets etc. It never worked from day one & I exhausted all means prior to contacting Southern Telecom. They initially were quite helpful and said I could return the table & they would send a replacement. I had pay to send the tablet back, which I did , slightly under protest - I did ask why I had to pay to return a defective product with no response back. They received the original & sent me back an "almost new refurbished" tablet that also doesn't work. They now want to send me another replacement which I do not remotely want. I would like a refund of $89.37 - the price of the original tablet and shipping I had to pay to send it in. Now they suggest I contact the store for a refund - how can I do that when they have the original product.Desired Settlement: I would like a FULL refund for the product and the cost of the shipping I had to pay to send in a "defective" from day one product of $15.54 for a total refund of $89.37. I do not want another replacement.

Consumer

Response:

At this time, I have not been contacted by Southern Telecom regarding complaint ID [redacted].Sincerely,[redacted]

Review: I bought a Polaroid tablet on 11/**/2013. About 8 months later, the tablet would not turn on. I called Southern Telecom on 8/*/2014. They suggested that I reset the tablet. I did what they told me and nothing happened. The sent instructions to send it back to them. They received that tablet and sent me a different one. I received the new tablet on 8/**/2014. The tablet worked but was chuggy. In October 2014, I started having more and more problems with the tablet working. On October [redacted], I brought the Polaroid tablet to a local computer company. They fixed the tablet and $60.00 later I had a tablet back. I had the tablet for about one week and it started acting up and not working right. I brought it back to local computer company on 11/**/2014. They fixed it again and charged me another $40.00 this time. When I got up on 11/**/2014 and turned on the tablet. The tablet erased everything I downloaded and reset it self. Called Southern Telecom, because local computer company informed me they could not do anything else for me. I sent the tablet back to Southern Telecom on 11/**/2014. I got an email from Southern Telecom on 11/**/2014 telling me they didn't receive the tablet yet and ticket was ready to expirer. I got my tracking number and checked the [redacted] website and S.T. received the tablet on 11/**/2014 @ 10:55am. I called S.T. on 11/**/2014, they also checked tracking @ [redacted]. Yes they received it and the computer on their end DIDN'T get marked. I talked to one of their associates who talked to a [redacted]. They were going to extend the warranty by one month, because shipping back and forth was going to cut it close. I called S.T. again today(12/*/2014). They are telling me the one month extension started 11/**/2014 and they haven't even sent the replacement tablet yet. By the time I get the third new tablet, if they are new, I will be lucky if I have one week left on the warranty. Also was to get a call from manager tonight at 6:30, it is now 9:51, no call yet.Desired Settlement: I would prefer a refund over another Polaroid tablet. The tablet cost me $79.99 plus tax, $100.00 in repair fees, and $20.00 in a cover.

Consumer

Response:

At this time, I have not been contacted by Southern Telecom INC regarding complaint ID [redacted].I will gladly send back the Polaroid tablet, if I could just get my original purchase price back. The so called extended warranty of one month ended 12-**-2014. Like I tried to tell the man at polaroid, the tablet is starting to act up again and the warranty is expired. The best thing can use the tablet for is a book end. Thank you for trying to help me.Sincerely,[redacted]

Review: On February **,2014 I called Southern Telecom Support for the Polaroid Tablet I purchased for my grandson. He was playing it and when he pushed on it to move an item for a game the screen cracked. At the time of my call I was required to pay an $80.00 fee for exchanging this product. The company took it out of my bank account on 2-**-14 right away. They then told me that I had to send back the broken one and they would sent me a replacement. It is not March **, 2014 and they have my money and my grandsons tablet. Each time I call they tell me it will be 2 to 3 weeks before I get a replacement. They did not tell me at the beginning they told me when they received mine back they would mail me out another one. I will never by a Polaroid product again. I want my grandsons tablet they should of sent me one out as soon as they received mine, they had my money right away. Can you please help me with this.Desired Settlement: I am not asking for my money back but they did not hesitate to take that right away and then I had to send the tablet back so I have nothing for my money and they have it all . I would like everyone to they are shady people and I will never do business with them again. I am also going to Notify polaroid.