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October 2, 2015 Ms. [redacted] Complaint ID #: [redacted] Dear Ms. [redacted]: I am responding to your submission regarding the rental vehicle period following a total loss determination. In the event of an accident, we are responsible for analyzing each loss on its own merits and for making...

decisions in accordance with the terms, conditions, and limitations of the policy. Thank you for speaking with [redacted], of our staff, regarding your concerns. I understand that Ms. [redacted] clarified the difference between first party rental reimbursement coverage found in the policy contract and USAA’s business policy regarding loss of use coverage following a total loss. We are unable to comment on other insurance carriers’ processes and procedures. We value the opportunity to clarify USAA’s position and to respond to your concerns. Sincerely, [redacted]

August 5, 2016
Staff Sergeant [redacted], USA
Complaint ID #: [redacted]
Dear Staff Sergeant Maravilla:
I am responding to your submission regarding the handling of your automobile claim. I appreciate the opportunity to respond.
Our records indicate that the rental car was...

approved for usage during the active repair time of your vehicle. Consequently, [redacted] assumed usage of the rental on July 29, 2016, and was authorized for use through August 4, 2016, the date the repairs were completed.
Bernardo Melchor, of our staff, was unsuccessful in his attempts to speak with you regarding your concerns; however, he sent you a letter with his contact information. If you have additional questions, Mr. [redacted] remains available to assist you.
Please know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of impropriety were unfounded.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I talked to [redacted] @ Opportunity and he disagreed with the findings as he had not given anyone an invoice that proved they were at fault. I hope that the [redacted] will repair the rear bumper, totally no charge to me. Thanks to the Revdex.com for doing their part. I am unimpressed with USAA insurance the way they handled the situation, but that's my opinion. Regards; [redacted]   
Regards,
Craig Matteson

March 16, 2016
Ms. [redacted]
Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding the handling of your automobile claim.  Our employees are expected to be responsive to claims communications, and I regret that this was not your...

experience.  However, we must respectfully decline your request for compensation.
Thank you for speaking with [redacted], of our staff, who advised that coaching was provided to those involved to prevent a future occurrence.  I understand that an adjuster spoke with your physical therapy provider on March 7, 2016, and confirmed that coverage was available.  Should you have any further questions, Ms. [redacted] can be reached at [redacted]
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

April 26, 2017
Ms. [redacted] Complaint ID #: [redacted]
Dear Ms. [redacted]:
I am responding to your submission regarding your credit card with USAA Savings Bank.
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB). We...

will respond to the CFPB accordingly.
Thank you for the opportunity to reply.
Sincerely,
[redacted]
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC.

Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your second submission regarding your December 2, 2015, homeowners claim.
Our review of your claim showed that there could have been further investigation done by the inspector, which is why the option of having an engineer complete another inspection was offered to you.  The inspector was not directed to revise the estimate.  The revision was made to allow a roof repair minimum due to a single potentially wind-lifted shingle determined from a review of the photos.  The coverage decision was appropriate based on the performed investigation.  You still have the option to have an engineer perform an inspection. 
We appreciate the opportunity to review your concerns again.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  there is no resolution offered.  "Looking into it" doesn't instill much faith especially since communication is obviously not your strong suit.  Hence, why my c r sit just got dinged by your ineptitude and is causing a lot of headaches in my life now.  All for something that wasn't my fault.  All you have done is victimized someone who was already a victim of circumstance.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: things always change with USAA and they keep giving me new dates etc. I was told that someone will be calling me but no one did about the banking issue. 
Regards,
[redacted]

[redacted]
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[redacted]
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[redacted]
I am responding to your submission regarding your automobile claim.  I regret any frustration or inconvenience you may have experienced.
Thank you for speaking with [redacted], of our staff,...

about your concerns.  I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us.  I understand that Mr. [redacted] explained our appraisal and supplement process.  Please be advised that an adjuster has since left a message for your repair shop to request any supplements.  If you have additional questions, Mr. [redacted] remains available to assist you.
We appreciate you allowing us to reply to you. 
Sincerely,
[redacted]

June 21, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your checking account you hold with the USAA Federal Savings Bank (FSB). I apologize for any inconvenience and frustration you experienced as we strive to meet the needs of...

our entire membership. [redacted], of our FSB staff, was unsuccessful in reaching you by telephone to discuss the events that transpired with your debit card. Nonetheless, she completed a thorough review of your account, and she confirmed your new debit card was delivered to you and is now active. If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

October 6, 2017
Mr. [redacted]
Complaint ID #: [redacted]
Dear Mr. [redacted] 
I am responding to your submission regarding your homeowners insurance claim.
We regret that [redacted], of our staff, was unable to reach you to discuss your concerns. Ms. Johnson remains available...

to assist you, and she can be reached at ([redacted]-USAA ([redacted]) or ([redacted], Extension [redacted].
Thank you for allowing us to reply to you.
Sincerely,
Courtney Murphy

July 14, 2017
Mr. [redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your May 31, 2017, auto claim. I regret any frustration you experienced, as we strive to provide quality service to our entire membership.
We analyze each loss on its...

own merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policy. [redacted], of our staff, completed a thorough review of your claim. She confirmed that on June 8, 2017, the initial appraisal was uploaded to usaa.com for your viewing and a copy was also provided to your repair shop. On June 27, 2017, we received a new estimate for $955.00, and the following day the supplement was paid less the deductible. On July 7, 2017, your repair shop advised there were turbo issues with the vehicle, at which time the appraiser informed them that it was a warranty issue and not related to the loss. Our records indicate that a rental vehicle was covered until June 30, 2017, when the repairs were completed.
Please know that our employees settle the claims for which we are legally liable in a timely manner. Your allegations regarding delays and unpaid rental coverage are unfounded. If you have additional questions, Ms. [redacted] remains available to assist you and can be reached at ([redacted]) [redacted], or ([redacted]) [redacted], Extension [redacted].
We appreciate you allowing us to reply to you.
Sincerely,
[redacted]

July 14, 2017
Sergeant First Class [redacted], USAR
Complaint ID #: [redacted]
Dear Sergeant [redacted] 
I am responding to your submission regarding your homeowners claim.
We are aware that you are represented by an attorney. The adjuster is working with your attorney to bring this...

claim to an appropriate resolution.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

March 17, 2017
[redacted] Complaint ID #: [redacted]
Dear Mr. [redacted]:
I am responding to your submission regarding your automobile claim.
Our records indicate that you are represented by an attorney. Our adjuster is working with your attorney to bring this claim to an appropriate...

resolution.
Thank you for the opportunity to reply.
Sincerely,
[redacted]

June 26, 2015 [redacted] Dear [redacted] I am responding to your submission regarding your automobile claim. We strive to provide quality service and fair claims handling, and I regret the frustration you...

experienced when attempting to settle your claim.  Thank you for speaking with [redacted], of our Claims staff, who addressed your concerns and explained that we will reimburse you for your out of pocket rental car expenses.  I am pleased to know that the payment has been issued to you.  Should you have any additional questions, Ms. [redacted] remains available, and she may be reached at [redacted] Thank you for allowing us to reply to you.   Sincerely, [redacted]

January 7, 2016 [redacted] Complaint ID #: [redacted] Dear Mr. [redacted] I am responding to your submission regarding your automobile claim. Our records confirm that you filed an inquiry with the State of Connecticut Insurance Department. We responded to the State of Connecticut Insurance...

Department on December 30, 2015. Thank you for the opportunity to reply. Sincerely, [redacted]

June 26, 2015 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted]: I am responding to your submission regarding your June 6, 2015, automobile claim. I regret any inconvenience you experienced. We are responsible for analyzing each loss on its own merits and for making decisions in accordance...

with the terms, conditions, and limitations of the policy. Thank you for speaking with [redacted], of our staff, who explained that an inspection of your vehicle determined that the damage estimate was below your deductible, which would require you to file your claim directly through the responsible parties’ insurance carrier. Because they would have monetary interest in the claim, they would also be able to address your questions regarding diminution in value. Please know that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity. We thoroughly reviewed your matter and confirmed that your claim was handled appropriately. Therefore, we respectfully decline your request for reimbursement of your policy premiums. If you have further questions or if you need assistance with coordinating contact information with the responsible insurance carrier, Ms. [redacted] remains available to assist you. Thank you for allowing us to reply to you. Sincerely, [redacted]

August 1, 2017   Mr. [redacted] Complaint ID #: [redacted]   Dear Mr. [redacted]:   I am responding to your third submission regarding your automobile claim. I regret any frustration this matter may have caused you.   Thank you for speaking with [redacted], of our staff, who confirmed that we are awaiting the findings from the final tear down to determine if a there will be a change in our coverage decision.  However, without any evidence of water damage in the engine, the damage to your vehicle is not covered at this time.   We appreciate the opportunity to reply.   Sincerely,  [redacted]

Complaint: [redacted]
 
I am rejecting this response because:USAA charged me twice for the same monthly payment. I paid $122.38 for insurance on October 31, 2017. USAA charged me for the same payment on November 25, 2017. I previously filed a complaint which they claimed they would resolve, but they have done nothing.
Regards,
[redacted]

November 20, 2015Mr. [redacted]Complaint ID #: [redacted]Dear Mr. [redacted]:I am responding to your submission regarding your February 28, 2015, homeowners claim.Our records confirm that you filed an inquiry with the New York State Department of Financial Services (DFS).  We responded to...

the New York State DFS about your concerns on November 17, 2015.  Thank you for the opportunity to reply.Sincerely,[redacted]