Good night,This email serves to inform you that I was contacted by Hanes and the matter was resolved in a very satisfactory mannerThank you very much for your assistance and time afforded me.Best regards***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12294066, and find that this resolution is satisfactory to me.
Regards,
Tye **
Dear MsNeal, In response to Revdex.com Complaint ID 12526123, we have sent an email to apologize for the service problems that we have had with his recent Hanes.com order 409902957 that did not include the missing package of Hanes undershirts. We also apologized
for this delay in response to his emails and phone callsDue to a recent systems conversion we have had problems with the email system being down that resulted in this extremely high email and call volume. We are diligently working to address these systems and service problems . We issued a refund for $on November 30, 2017 to reimburse for the missing package and have issued a refund today to reimburse him $for the remainder of the order on December 18, We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: 336-519-8731 ***
Dear MsDiaz,This is my second attempt to respond to this Revdex.com complaint from MrMitchell *** I spoke to Mr*** by phone on 5/24/to apologize for not having received his response to our offer and to send him out two complimentary packages of the Fresh IQ T-shirts
that Mr*** preferred. We shipped these complimentary Hanes Fresh IQ T-shirts for Express delivery on 5/26/which is when I made the first attempt to respond to this Revdex.com complaint. Please let me know if there is anything further we can do to provide further assistance.Sincerely, Julie ***Hanes Brands Inc.Customer Service Manager
Dear MsNeal,I have spoke to MrTye ** several times concerning the problems that he has had with his socksHe did not have his receipts and did not purchase from the Hanes.com business. We did agree to assist Mr** with the defective product that he had purchased in retail stores and have
sent him a refund check for $on 8/14/and sent complimentary socks to Mr** on 8/11/17. Please let me know if there are any further issues with this complaint.Thank you!Julie ***Hanes Brands Inc.Consumer Care Center336-519-***
Dear MsNeal, In response to Revdex.com Complaint ID 12564615, we have sent an email to apologize for the service and delivery problems that we have had with her recent Hanes.com order *** We also apologized for this delay in response to her emails and phone
callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume. We are diligently working to address these systems and service problems. We have apologized for the delay in processing her return We show that a full refund credit for $was issued on December 28,to address her return and have also offered a complimentary Hanes.com item to apologize for these service problems. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist with this complaint Sincerely, *** *** Hanes Brands IncOffice of the President Office: *** ***
Dear MsNeal, In response to Revdex.com Complaint ID 12562665, we have sent an email to apologize for the service and delivery problems that we have had with her recent Hanes.com order We also apologized for this delay in response to her emails and
phone callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume. We are diligently working to address these systems and service problems We apologized for this backorder item that was cancelled We issued full refund credit for $on December 18,to address her dissatisfaction with the items that she did receive and offered a complimentary Hanes.com item of her choice to apologize for these service problems. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** julie.***@hanes.com
Letter response to consumer:Dear Mr***, Thank you for contacting Hanes regarding a return you have madeWe have checked and see that you have made several returns in and 2016. The last return was for style Bin size XL. This return was received 11/16/2016. We
sent a refund check in the amount of $12.99. The check was returned to us and we verified your address and re-sent the refund check on 12/9/16. You then emailed us on 3/17/regarding the refund and we informed you our records show the check as being cashed. Can you verify what return you have not received compensation from? We need the style number of the item returned and when the item was returned. Mr***, if we can be of future assistance, you may reach us at 1-800-994-4348, Monday through Friday from 9:am to 4:pm (EST), or on the Web at www.hanes.com.Sincerely,Reba ***Consumer Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12548048, and find that this resolution
is satisfactory to me. Thank you Revdex.com! The money has been refunded! Thank you for you efficient work at this very busy time of yearThanks again, Susan
Regards,
Susan ***
Dear
Ms. Mace, This Revdex.com complaint was sent to Hanes two times on 2/2/at 12:47PM and we attempted to respond to the first complaint received on 2/10/16. It appears that our response was rejected by the Revdex.com which we were not
aware of until receiving a second notice on 2/14/16. We are not sure why it was rejected but we will respond to both complaints in hopes that it will be accepted this time.
This
response is being sent as a follto the two recent Revdex.com
complaints with ID#*** concerning the letter Ms*** received from MAB*** about
the $orderThe Hanes Credit departmrnt spoke directly to Ms*** by phone on 2/2/informing her that this charge has been cleared off of her account and she will
not get anymore letters concerning this matterWe have checked and verified
that this has been done and sent a follemail on 2/10/apologizing for this inconvenience and Hanes attempted to respond directly on this Revdex.com complaint on that same day. On 2/11/16 Hanes received a follemail from Ms*** thanking Hanes for clearing up this complaint . Please let us know if we can be of further assistance on this complaint and let us know why our first response was not accepted
Sincerely,
Julie
J***
Hanesbrands
Inc
***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12522448, and find that this resolution is satisfactory to me. I certainly did not understand this information before. It seems strange that they thought I would know this without being informed by them about it
Regards,
Catherine ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12570359, and find that this resolution is satisfactory to me.
Regards,
Connor ***
Dear MsNeal,We appreciate your bringing these service problems with the delays in processing this order to our attention through this Revdex.com Complaint ID We sent an email to apologize to Ms*** for the delays in processing the order and the service
problems that she encountered. Hanes.com had a systems conversion in August that has led to these unexpected service problems We show that this order was shipped out in three shipments and we sent Ms*** the tracking numbers and the dates on these shipments. We issued a full credit for $on October 21,to refund herWe are very sorry for this inconvenience and hope you will let us know if we can provide further assistance with this complaint. Sincerely, Julie ***Hanes Brands Inc.Office of the President800-522-Extension 8731***@hanes.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12759999, and find that this resolution is satisfactory to me.
Regards,
Zorriana ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am rejecting this response because: I believe that the someone within this business has used my debit card to make unauthorized purchases I have sent a complaint to the attorney generals offices in two statesI have returned items that this company has sent me One was rejected, one will be sent via certified mail 12/27.NO further correspondence is necessary
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12590410, and find that this resolution is satisfactory to me.
Regards,
Zhan **
Dear MsNeal, In response to Revdex.com complaint ID on Hanes.com Order 413092184, Hanes sent an email to apologize for the problems with the delivery of her order. We attempted to send out a replacement as requested, but did not have
one style in the color Nude in stock so we have shipped two each in the colors Black and Toffee and have issued a full refund for $49.05. We appreciate this opportunity to correct this mistake and want to apologize for this inconvenience. Please let us know if there is anything further we can do to assist with this complaint Sincerely, Julie *** Hanes Brands IncOffice of the President *** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12564615, and find that this resolution is satisfactory to me.
Regards,
Kristen ***
Dear MsDiaz ,
Please accept our apologies for this delay in response to your
Revdex.com complaint # ***. Unfortunately we
searched for the email address *** and the name *** *** and were unable to
find his information on the
Hanes.com file to unsubscribeAfter running a search against the address :
*** *** *** ***
*** ** ***
We were able to find one order placed by someone at
that same address with the email address:
***.
On 10/27/, Hanes.com unsubscribed ***. We show that the emails stopped completely on
10/31/and we have verified that there will not be any more emails sent to ***. We also have unsubscribed the email address ***
We asked Mr*** to let us know if these are not the correct email addresses to unsubscribe,
so that we can get the correct email address from him and unsubscribe immediately. We are sorry for the delays caused by the problems with idetifying the correct email address to unsubscribePlease let us
know if there is anything further we can do to assist with this complaint.
Sincerely,
*** ***
Hanes Brands Inc
Office of the President
*** *** ***
Good night,This email serves to inform you that I was contacted by Hanes and the matter was resolved in a very satisfactory mannerThank you very much for your assistance and time afforded me.Best regards***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12294066, and find that this resolution is satisfactory to me.
Regards,
Tye **
Dear MsNeal, In response to Revdex.com Complaint ID 12526123, we have sent an email to apologize for the service problems that we have had with his recent Hanes.com order 409902957 that did not include the missing package of Hanes undershirts. We also apologized
for this delay in response to his emails and phone callsDue to a recent systems conversion we have had problems with the email system being down that resulted in this extremely high email and call volume. We are diligently working to address these systems and service problems . We issued a refund for $on November 30, 2017 to reimburse for the missing package and have issued a refund today to reimburse him $for the remainder of the order on December 18, We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: 336-519-8731 ***
Dear MsDiaz,This is my second attempt to respond to this Revdex.com complaint from MrMitchell *** I spoke to Mr*** by phone on 5/24/to apologize for not having received his response to our offer and to send him out two complimentary packages of the Fresh IQ T-shirts
that Mr*** preferred. We shipped these complimentary Hanes Fresh IQ T-shirts for Express delivery on 5/26/which is when I made the first attempt to respond to this Revdex.com complaint. Please let me know if there is anything further we can do to provide further assistance.Sincerely, Julie ***Hanes Brands Inc.Customer Service Manager
Dear MsNeal,I have spoke to MrTye ** several times concerning the problems that he has had with his socksHe did not have his receipts and did not purchase from the Hanes.com business. We did agree to assist Mr** with the defective product that he had purchased in retail stores and have
sent him a refund check for $on 8/14/and sent complimentary socks to Mr** on 8/11/17. Please let me know if there are any further issues with this complaint.Thank you!Julie ***Hanes Brands Inc.Consumer Care Center336-519-***
Dear MsNeal, In response to Revdex.com Complaint ID 12564615, we have sent an email to apologize for the service and delivery problems that we have had with her recent Hanes.com order *** We also apologized for this delay in response to her emails and phone
callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume. We are diligently working to address these systems and service problems. We have apologized for the delay in processing her return We show that a full refund credit for $was issued on December 28,to address her return and have also offered a complimentary Hanes.com item to apologize for these service problems. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist with this complaint Sincerely, *** *** Hanes Brands IncOffice of the President Office: *** ***
Dear MsNeal, In response to Revdex.com Complaint ID 12562665, we have sent an email to apologize for the service and delivery problems that we have had with her recent Hanes.com order We also apologized for this delay in response to her emails and
phone callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume. We are diligently working to address these systems and service problems We apologized for this backorder item that was cancelled We issued full refund credit for $on December 18,to address her dissatisfaction with the items that she did receive and offered a complimentary Hanes.com item of her choice to apologize for these service problems. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** julie.***@hanes.com
Letter response to consumer:Dear Mr***, Thank you for contacting Hanes regarding a return you have madeWe have checked and see that you have made several returns in and 2016. The last return was for style Bin size XL. This return was received 11/16/2016. We
sent a refund check in the amount of $12.99. The check was returned to us and we verified your address and re-sent the refund check on 12/9/16. You then emailed us on 3/17/regarding the refund and we informed you our records show the check as being cashed. Can you verify what return you have not received compensation from? We need the style number of the item returned and when the item was returned. Mr***, if we can be of future assistance, you may reach us at 1-800-994-4348, Monday through Friday from 9:am to 4:pm (EST), or on the Web at www.hanes.com.Sincerely,Reba ***Consumer Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12548048, and find that this resolution
is satisfactory to me. Thank you Revdex.com! The money has been refunded! Thank you for you efficient work at this very busy time of yearThanks again, Susan
Regards,
Susan ***
Dear
Ms. Mace, This Revdex.com complaint was sent to Hanes two times on 2/2/at 12:47PM and we attempted to respond to the first complaint received on 2/10/16. It appears that our response was rejected by the Revdex.com which we were not
aware of until receiving a second notice on 2/14/16. We are not sure why it was rejected but we will respond to both complaints in hopes that it will be accepted this time.
This
response is being sent as a follto the two recent Revdex.com
complaints with ID#*** concerning the letter Ms*** received from MAB*** about
the $orderThe Hanes Credit departmrnt spoke directly to Ms*** by phone on 2/2/informing her that this charge has been cleared off of her account and she will
not get anymore letters concerning this matterWe have checked and verified
that this has been done and sent a follemail on 2/10/apologizing for this inconvenience and Hanes attempted to respond directly on this Revdex.com complaint on that same day. On 2/11/16 Hanes received a follemail from Ms*** thanking Hanes for clearing up this complaint . Please let us know if we can be of further assistance on this complaint and let us know why our first response was not accepted
Sincerely,
Julie
J***
Hanesbrands
Inc
***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12522448, and find that this resolution is satisfactory to me. I certainly did not understand this information before. It seems strange that they thought I would know this without being informed by them about it
Regards,
Catherine ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12570359, and find that this resolution is satisfactory to me.
Regards,
Connor ***
Dear MsNeal,We appreciate your bringing these service problems with the delays in processing this order to our attention through this Revdex.com Complaint ID We sent an email to apologize to Ms*** for the delays in processing the order and the service
problems that she encountered. Hanes.com had a systems conversion in August that has led to these unexpected service problems We show that this order was shipped out in three shipments and we sent Ms*** the tracking numbers and the dates on these shipments. We issued a full credit for $on October 21,to refund herWe are very sorry for this inconvenience and hope you will let us know if we can provide further assistance with this complaint. Sincerely, Julie ***Hanes Brands Inc.Office of the President800-522-Extension 8731***@hanes.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12759999, and find that this resolution is satisfactory to me.
Regards,
Zorriana ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am rejecting this response because: I believe that the someone within this business has used my debit card to make unauthorized purchases I have sent a complaint to the attorney generals offices in two statesI have returned items that this company has sent me One was rejected, one will be sent via certified mail 12/27.NO further correspondence is necessary
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12590410, and find that this resolution is satisfactory to me.
Regards,
Zhan **
Dear MsNeal, In response to Revdex.com complaint ID on Hanes.com Order 413092184, Hanes sent an email to apologize for the problems with the delivery of her order. We attempted to send out a replacement as requested, but did not have
one style in the color Nude in stock so we have shipped two each in the colors Black and Toffee and have issued a full refund for $49.05. We appreciate this opportunity to correct this mistake and want to apologize for this inconvenience. Please let us know if there is anything further we can do to assist with this complaint Sincerely, Julie *** Hanes Brands IncOffice of the President *** *** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12564615, and find that this resolution is satisfactory to me.
Regards,
Kristen ***
Dear MsDiaz ,
Please accept our apologies for this delay in response to your
Revdex.com complaint # ***. Unfortunately we
searched for the email address *** and the name *** *** and were unable to
find his information on the
Hanes.com file to unsubscribeAfter running a search against the address :
*** *** *** ***
*** ** ***
We were able to find one order placed by someone at
that same address with the email address:
***.
On 10/27/, Hanes.com unsubscribed ***. We show that the emails stopped completely on
10/31/and we have verified that there will not be any more emails sent to ***. We also have unsubscribed the email address ***
We asked Mr*** to let us know if these are not the correct email addresses to unsubscribe,
so that we can get the correct email address from him and unsubscribe immediately. We are sorry for the delays caused by the problems with idetifying the correct email address to unsubscribePlease let us
know if there is anything further we can do to assist with this complaint.
Sincerely,
*** ***
Hanes Brands Inc
Office of the President
*** *** ***