Dear Ms.Diaz,In response to Revdex.com Complaint ID #***, we attempted to contact *** *** by phone without success and then sent him an email on 1/27/asking him to provide the total price of his purchase so that a refund could be processed immediately.
Mr*** responded to our email that he is on a do not call list and cannot be reached by phoneHe said that if we send him a label to return then we can look up the retail price and then refund him. On 1/28/16, we sent Mr*** an electronic return label and an email again requesting the style being returned so that we could refund Mr*** without waiting on the return . We have not received the return or a response to that emailOn 2/5/16, the
Hanes Retail Consumer Service department advised that
Mr*** had informed them that he is returning a Champion Polo Shirt that has a retail price of $19.99. On Monday 2/8/
we are sending out a refund check for $that will be sent out
through UPS for delivery on 2/9/16 so that he will not
have to continue to wait for the return to arrive to receive the refund he
requested as resolution to this complaint. On 2/5/16, we sent an email to inform Mr*** that the refund is being sent and to apologize to Mr*** for the delay
in response as we were waiting on his return. Please accept our apologies for this delay in response to the Revdex.com. Unfortunately, we did not receive the style or price information needed to resolve this complaint until 2/5/16. Please let us know if we can provide further assistance with this complaint
Sincerely,
Julie ***
Hanes
Brands Inc
***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Number 1, I am on the do not call list and never gave Hanes my phone number, so they couldn't have called meThe only number I gave them was my fax machineNumber 2, Hanes kept playing games by emailThey should have asked for style information up front instead of repeatedly asking the sane questions I had already provided answers toI received the check, so this is resolved.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12526123, and find that this resolution is satisfactory to me.
Regards,
Chris ***
Dear MsNeal In response to Revdex.com Complaint ID 12555657, we have sent an email to apologize for the service and delivery problems that we have had with his recent Hanes.com order We also apologized for this delay in response to his emails and phone
callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume. We are diligently working to address these systems and service problems . We have issued a full refund credit for $ on December 11, to reimburse him in full for the amount that was charged We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12544113, and find that this resolution
is satisfactory to me. The problem has been rectifiedPlease cancel my complaintThank you
Regards,
Jonathan ***
Dear MsNeal,In response to Hanes.com Revdex.com Complaint ID: 12598542, we have sent an email with our apologies or the problems we have had with the quality, delivery and service on the Hanes.com order #***. We have had recent systems changes that has
led to our unexpected problems with delivery and response We are working diligently to try to get these problems corrected. On 2/2/we delivered the complimentary Charcoal Grey Sweatpants that have not been delivered previously on the order and have issued a full refund for $on 2/5/for the four items on the order that were previously delivered in September, 2017. We are very sorry for this delay in response. Please let us know if we can provide any further assistance with this Revdex.com Complaint Sincerely, Julie ***Hanes Brands Inc.Office of the President*** Extension
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12357414, and find that this resolution is satisfactory to me.
Regards,
Shipra ***
Dear MsNeal, In response to Revdex.com Complaint ID 12536407, we have sent an email to Ms
*** apologizing for the cancellation problems with her recent Hanes.com order 410420591. We did not want to inconvenience her further with this return. We have issued a full refund credit for $ on December 18,to reimburse her in full for this order. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12430725, and find that this resolution is satisfactory to me.
Regards,
Marie ***
Dear MsNeal, In response to Revdex.com Complaint ID 12522448,we have sent an email to apologize to Ms*** for the service problems that we have had with her recent Hanes.com order We apologize for this delay in response to your email. We
explained that in order to get the “Buy Get Free Offer that was requested , our Customers are required to order all of the bras including the Free Bras. This offer requires that the Free Bras are placed on the order so that if our Customers want to order the Free Bras in a different color or size then we would know what color or size should be sent outOn this order, there were only two of the bras listed so those were the two bras that were sent. We have apologized for this confusion and have issued a refund credit for $ on December 20, to reimburse her in full for the entire order We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** ***
Dear MsNeal,Thank you for advising Hanes about the problems with the refunds for returned merchandise from Shipra *** through the Revdex.com Complaint ID 12357414. We show that Hanes has issued four credits that reimburse Shipra *** in full for a total of
$56.29. Here are the dates and the amount of each refund issued: 8/8/17 $19.498/25/17 $13.989/2/17 $15.879/7/17 $ Total $56.29 Please accept our apologies for this delay in service. Hanes.com recently had a major change in computer systems that has led to this delay with your refunds. Please let us know if we can provide further assistance with these refunds. Sincerely, Julie ***Hanes Brands Inc.Consumer Care Center
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear MsNeal, We appreciate your bringing these service problems with the delays in processing your returns to our attention through this Revdex.com Complaint ID We have sent an email to Ms*** to apologize for the delays in processing the return and the
service problems that she encountered. Hanes.com had a systems conversion in August that has led to these unexpected service problems We do show that a refund credit for $was processed on October 5,2017. We have issued a credit for $on October 21,to refund for the remainder of this orderWe are very sorry for this inconvenience and hope you will let us know if we can provide further assistance on this Revdex.com complaint Sincerely, Julie *** Hanes Brands IncOffice of the President *** *** *** ***
In response to your Revdex.com Complaint ID #***, we sent an email to apologize for the delivery problems we had with Hanes.com order #***. We shipped out a replacement order to her through *** that was delivered on 12/20/16. We also show that a
full refund for $was issued for the order on 12/20/by the Hanes Customer Service department. We hope that she will accept this replacement and this full refund with our apologies for this delivery problem. Please let us know if we can provide further assistance with this complaint.Sincerely,Julie J***Haanes.com Customer Service Manager
Dear MsNeal, Thank you for making Hanes.com aware of the problems that Andrea *** had with the order number as explained in Revdex.com complaint ID 12441958, We apologized for the errors on this order and for the numerous service problems that you
have had with our company . As requested we have issued two refunds to her PayPal account for $and $to reimburse her for these two charges on 11/7/17. We are also sending out the replacement order through USPS Priority mail on Monday 11/13/for this entire orderPlease let us know if there is anything further that we can do to assist with this complaint Sincerely, Julie *** Hanes.com Customer Service Manager Northridge Park Drive Rural Hall, NC *** Extension ***
Dear MsNeal, In response to Revdex.com Complaint ID 12560218, we have sent an email to apologize for the service and delivery problems that we have had with her recent Hanes.com order We apologized for this delay in not receiving this order until after the
holiday and not receiving the correct size and colorDue to a recent systems conversion we have had systems inventory problems resulting in this delay in serviceWe are diligently working to address these systems and service problems . We have issued a full refund credit for $on January 11,that was not charged until January 3, and offered to send a complimentary Hanes.com item to apologize for these service problems. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** ***
Dear MsNeal, In response to Revdex.com Complaint ID 12654542, we have sent an email to apologize for the service problems with the delay that Hanes.com had with his PayPal credit for $and with Hanes.com email responses. We applied that
credit directly in PayPal on February 2,. We have had a recent systems conversion that have caused unexpected delays to PayPal refund processing. We are working diligently to get these problems corrected and have offered a complimentary item in the correct size to MrHarrington with our sincere apologies for these service problems. We appreciate your bringing this problem to our attention and hope you will let us know if we can provide further assistance Sincerely, Julie *** Hanes Brands IncOffice of the President *** Extension ***@hanes.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12536407, and find that this resolution is satisfactory to me.
Regards,
Teresa ***
Thank you for contacting us with regard to Revdex.com complaint ID ***. We have sent our apologies to Ms*** for the products with the moldy smell along with the service problems. As requested we are sending her a refund check for $along with two Hanesbrands
Gift Certificates that are redeemable at any of our outlet stores. This refund check and Gift Certificates will be delivered to Ms*** on November 17,through UPS delivery. Please let us know if there is any further assistance that we can provide.Sincerely, Julie J***Hanesbrands Outlet Customer Service Manager
Dear MsDiaz, Thank you for contacting Hanes about the Revdex.com Complaint ID #*** from Mr*** on the
delivery and service problems with his Hanes order #***.
We have apologized for this mistake with this
chargeback,corrected our records, cleared his account and he will not
receive any further communication from Hanes on this order or chargeback. We have also replaced the order for Mr***. He was pleased with our response and this replacement was delivered on 8/7/15. Please let us know if we can provide
further assistance with this complaint
Sincerely,
Julie ***
Hanes Brands Inc
Office of the President
800-832-*** ***
***
v
Dear Ms.Diaz,In response to Revdex.com Complaint ID #***, we attempted to contact *** *** by phone without success and then sent him an email on 1/27/asking him to provide the total price of his purchase so that a refund could be processed immediately.
Mr*** responded to our email that he is on a do not call list and cannot be reached by phoneHe said that if we send him a label to return then we can look up the retail price and then refund him. On 1/28/16, we sent Mr*** an electronic return label and an email again requesting the style being returned so that we could refund Mr*** without waiting on the return . We have not received the return or a response to that emailOn 2/5/16, the
Hanes Retail Consumer Service department advised that
Mr*** had informed them that he is returning a Champion Polo Shirt that has a retail price of $19.99. On Monday 2/8/
we are sending out a refund check for $that will be sent out
through UPS for delivery on 2/9/16 so that he will not
have to continue to wait for the return to arrive to receive the refund he
requested as resolution to this complaint. On 2/5/16, we sent an email to inform Mr*** that the refund is being sent and to apologize to Mr*** for the delay
in response as we were waiting on his return. Please accept our apologies for this delay in response to the Revdex.com. Unfortunately, we did not receive the style or price information needed to resolve this complaint until 2/5/16. Please let us know if we can provide further assistance with this complaint
Sincerely,
Julie ***
Hanes
Brands Inc
***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Number 1, I am on the do not call list and never gave Hanes my phone number, so they couldn't have called meThe only number I gave them was my fax machineNumber 2, Hanes kept playing games by emailThey should have asked for style information up front instead of repeatedly asking the sane questions I had already provided answers toI received the check, so this is resolved.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12526123, and find that this resolution is satisfactory to me.
Regards,
Chris ***
Dear MsNeal In response to Revdex.com Complaint ID 12555657, we have sent an email to apologize for the service and delivery problems that we have had with his recent Hanes.com order We also apologized for this delay in response to his emails and phone
callsDue to a recent systems conversion we have had systems problems resulting in this extremely high email and call volume. We are diligently working to address these systems and service problems . We have issued a full refund credit for $ on December 11, to reimburse him in full for the amount that was charged We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12544113, and find that this resolution
is satisfactory to me. The problem has been rectifiedPlease cancel my complaintThank you
Regards,
Jonathan ***
Dear MsNeal,In response to Hanes.com Revdex.com Complaint ID: 12598542, we have sent an email with our apologies or the problems we have had with the quality, delivery and service on the Hanes.com order #***. We have had recent systems changes that has
led to our unexpected problems with delivery and response We are working diligently to try to get these problems corrected. On 2/2/we delivered the complimentary Charcoal Grey Sweatpants that have not been delivered previously on the order and have issued a full refund for $on 2/5/for the four items on the order that were previously delivered in September, 2017. We are very sorry for this delay in response. Please let us know if we can provide any further assistance with this Revdex.com Complaint Sincerely, Julie ***Hanes Brands Inc.Office of the President*** Extension
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12357414, and find that this resolution is satisfactory to me.
Regards,
Shipra ***
Dear MsNeal, In response to Revdex.com Complaint ID 12536407, we have sent an email to Ms
*** apologizing for the cancellation problems with her recent Hanes.com order 410420591. We did not want to inconvenience her further with this return. We have issued a full refund credit for $ on December 18,to reimburse her in full for this order. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12430725, and find that this resolution is satisfactory to me.
Regards,
Marie ***
Dear MsNeal, In response to Revdex.com Complaint ID 12522448,we have sent an email to apologize to Ms*** for the service problems that we have had with her recent Hanes.com order We apologize for this delay in response to your email. We
explained that in order to get the “Buy Get Free Offer that was requested , our Customers are required to order all of the bras including the Free Bras. This offer requires that the Free Bras are placed on the order so that if our Customers want to order the Free Bras in a different color or size then we would know what color or size should be sent outOn this order, there were only two of the bras listed so those were the two bras that were sent. We have apologized for this confusion and have issued a refund credit for $ on December 20, to reimburse her in full for the entire order We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** ***
Dear MsNeal,Thank you for advising Hanes about the problems with the refunds for returned merchandise from Shipra *** through the Revdex.com Complaint ID 12357414. We show that Hanes has issued four credits that reimburse Shipra *** in full for a total of
$56.29. Here are the dates and the amount of each refund issued: 8/8/17 $19.498/25/17 $13.989/2/17 $15.879/7/17 $ Total $56.29 Please accept our apologies for this delay in service. Hanes.com recently had a major change in computer systems that has led to this delay with your refunds. Please let us know if we can provide further assistance with these refunds. Sincerely, Julie ***Hanes Brands Inc.Consumer Care Center
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Dear MsNeal, We appreciate your bringing these service problems with the delays in processing your returns to our attention through this Revdex.com Complaint ID We have sent an email to Ms*** to apologize for the delays in processing the return and the
service problems that she encountered. Hanes.com had a systems conversion in August that has led to these unexpected service problems We do show that a refund credit for $was processed on October 5,2017. We have issued a credit for $on October 21,to refund for the remainder of this orderWe are very sorry for this inconvenience and hope you will let us know if we can provide further assistance on this Revdex.com complaint Sincerely, Julie *** Hanes Brands IncOffice of the President *** *** *** ***
In response to your Revdex.com Complaint ID #***, we sent an email to apologize for the delivery problems we had with Hanes.com order #***. We shipped out a replacement order to her through *** that was delivered on 12/20/16. We also show that a
full refund for $was issued for the order on 12/20/by the Hanes Customer Service department. We hope that she will accept this replacement and this full refund with our apologies for this delivery problem. Please let us know if we can provide further assistance with this complaint.Sincerely,Julie J***Haanes.com Customer Service Manager
Dear MsNeal, Thank you for making Hanes.com aware of the problems that Andrea *** had with the order number as explained in Revdex.com complaint ID 12441958, We apologized for the errors on this order and for the numerous service problems that you
have had with our company . As requested we have issued two refunds to her PayPal account for $and $to reimburse her for these two charges on 11/7/17. We are also sending out the replacement order through USPS Priority mail on Monday 11/13/for this entire orderPlease let us know if there is anything further that we can do to assist with this complaint Sincerely, Julie *** Hanes.com Customer Service Manager Northridge Park Drive Rural Hall, NC *** Extension ***
Dear MsNeal, In response to Revdex.com Complaint ID 12560218, we have sent an email to apologize for the service and delivery problems that we have had with her recent Hanes.com order We apologized for this delay in not receiving this order until after the
holiday and not receiving the correct size and colorDue to a recent systems conversion we have had systems inventory problems resulting in this delay in serviceWe are diligently working to address these systems and service problems . We have issued a full refund credit for $on January 11,that was not charged until January 3, and offered to send a complimentary Hanes.com item to apologize for these service problems. We appreciate your bringing this problem to our attention and hope you will let us know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President Office: *** ***
Dear MsNeal, In response to Revdex.com Complaint ID 12654542, we have sent an email to apologize for the service problems with the delay that Hanes.com had with his PayPal credit for $and with Hanes.com email responses. We applied that
credit directly in PayPal on February 2,. We have had a recent systems conversion that have caused unexpected delays to PayPal refund processing. We are working diligently to get these problems corrected and have offered a complimentary item in the correct size to MrHarrington with our sincere apologies for these service problems. We appreciate your bringing this problem to our attention and hope you will let us know if we can provide further assistance Sincerely, Julie *** Hanes Brands IncOffice of the President *** Extension ***@hanes.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12536407, and find that this resolution is satisfactory to me.
Regards,
Teresa ***
Thank you for contacting us with regard to Revdex.com complaint ID ***. We have sent our apologies to Ms*** for the products with the moldy smell along with the service problems. As requested we are sending her a refund check for $along with two Hanesbrands
Gift Certificates that are redeemable at any of our outlet stores. This refund check and Gift Certificates will be delivered to Ms*** on November 17,through UPS delivery. Please let us know if there is any further assistance that we can provide.Sincerely, Julie J***Hanesbrands Outlet Customer Service Manager
Dear MsDiaz, Thank you for contacting Hanes about the Revdex.com Complaint ID #*** from Mr*** on the
delivery and service problems with his Hanes order #***.
We have apologized for this mistake with this
chargeback,corrected our records, cleared his account and he will not
receive any further communication from Hanes on this order or chargeback. We have also replaced the order for Mr***. He was pleased with our response and this replacement was delivered on 8/7/15. Please let us know if we can provide
further assistance with this complaint
Sincerely,
Julie ***
Hanes Brands Inc
Office of the President
800-832-*** ***
***
v