SOLE Financial

In the case of [redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/[redacted] franchise in question.  Mr. [redacted] is upset regarding his account.  Mr. [redacted] purchased a 2006 Chevrolet Impala on May 2, 2016 from the J.D. Byrider franchise located in...

[redacted], SC.  Records indicate that Mr. [redacted] had dropped his insurance, preventing management from obtaining the tag to the vehicle.  Mr. [redacted] has since provided [redacted] with his current insurance information, and the tag is in the process of being delivered to the dealership.  Once received, Mr. [redacted] will be contacted. J.D. Byrider strives to achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to learn of Mr. [redacted]’s dissatisfaction as expressed in his complaint to your office. The J.D. Byrider/[redacted] franchise would like toapologizeto Mr. [redacted] foranyinconvenience, and hopes to move forward amicably in their relationship with him.Thanks,J.D. Byrider/[redacted] Customer Service

In the case of S[redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  Ms. H[redacted] is upset regarding her vehicle.  As a result, she is requesting a refund and to have the vehicle repaired at a third-party repair shop.  Ms....

H[redacted] purchased a 2006 Chrysler 300 on June 24, 2016 from the J.D. Byrider franchise located in Greenville, SC.  The vehicle is covered by a 24 month or 24,000 mile service agreement which mainly covers the major components of the power train. While the J.D. Byrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use. Please understand that the dealership has gone above and beyond in the servicing of her vehicle.  J.D. Byrider strives to achieve the satisfaction of every customer.  The J.D. Byrider/CNAC franchise was sorry to learn of Ms. H[redacted]’s dissatisfaction as expressed in her complaint to your office.  Nevertheless, they are unable to adhere to her requested resolution.  The service center denies Ms. H[redacted]’s claim that they are refusing to honor the service agreement.  Per management, there was evidence of customer neglect detected during service appointments.  The J.D. Byrider/CNAC franchise will continue to accommodate Ms. H[redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have  determined that this does not resolve my complaint. The general manager [redacted] told me there was nothing he could do to help me and was very rude trying to throw the contract up in my face. I am highly dissappointed in my response. I have paperwork to prove my husbands hospital stay. I would like the corporate office to reach out to me.
Regards,
[redacted]

In the case of R[redacted], we have reviewed this matter with the full cooperation of the J.D. Byrider/CNAC franchise in question.  Ms. S[redacted] is upset regarding her account.  Ms. S[redacted] purchased a 2006 Chrysler Town & Country on...

February 17, 2016 from the J.D. Byrider franchise located in Greenville, SC.  The employee in question has since been retrained regarding account administration.  CNAC would like to apologize to Ms. S[redacted] for any inconvenience. J.D. Byrider strives to achieve the satisfaction of every customer. The J.D. Byrider/CNAC franchise wassorry to learn of Ms. S[redacted]’s dissatisfaction as expressed in her complaint to your office.  The J.D. Byrider/CNAC franchise will continue to accommodateMs. S[redacted] to the best of their abilities,and hopes to move forwardamicably in their relationship with her.Thanks,J.D. Byrider/CNAC Customer Service

In
the case of [redacted], we have reviewed this matter with the full
cooperation of the J.D. Byrider/[redacted] franchise in question.  Mr. [redacted] is upset regarding his
account/vehicle.  As a result, he would
like a refund. 
Mr.
[redacted] purchased a 2005 Chevrolet Colorado on...

November 27, 2015 from the J.D.
Byrider franchise located in Greenville, SC. Records indicate that Mr. [redacted]
was delinquent throughout the
deferreddownpayment portion of his
account.  After unsuccessfully
attempting to bring the account current and with no definitive payment
arrangements, [redacted] deemed the
vehicle eligible for repossession. The vehicle was
subsequently repossessed on December 29, 2015, 33 days after purchasing.  In the state of South Carolina, a dealership
has 45 days to provide a consumer with their tag.  Per management, Mr. [redacted] claimed all of
his personal property from the vehicle. 
As to the insurance claim mentioned by Mr. [redacted] in his original
complaint, account notes show that the dent was already on the vehicle prior to
purchase.  When contacted by Mr.
[redacted]’s insurance provider, [redacted] informed them of the situation. 
J.D. Byrider strives to
achieve the satisfaction of each and every customer.  The J.D. Byrider/[redacted] franchise was sorry to
learn of Mr. [redacted]’s dissatisfaction as expressed in his complaint to your
office.  Mr. [redacted] was recently offered
a mutual release, but he refused to sign it. 
Once executed, the
agreement wouldrelease both
parties from any further claims related to the transaction.  No refund will be
forthcoming, however, Mr. [redacted] would be released his contract and any
future contractual obligations.  If Mr. [redacted] has any questions
or concerns regarding themutualrelease, it is recommended that he contact [redacted] management
directly at [redacted]Thanks,J.D. Byrider/[redacted] Customer Service