SOLE Financial

How do I send the screenshots of the messages that were sent between me and the associate who threatened to repo my vehicle because of me reporting to you allCan I attach those messages? As far as my paperwork I can send that also

In the case of [redacted] we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question Ms [redacted] was upset regarding her vehicle Please note that since filing the complaint, this matter has been resolved to the satisfaction of Ms [redacted] Ms [redacted] purchased a Kia Optima on April 25, from the J.DByrider franchise located in [redacted] , SC The vehicle is covered by a month or 24,mile service agreement which mainly covers the major components of the power trainWhile the J.DByrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs in order to ensure its continued use Account notes indicate that Ms [redacted] ’s transmission was repaired under the service agreement, and that the vehicle was returned to her on May 24, As a gesture of goodwill, the service center waived the $deductible J.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/CNAC franchise was sorry to learn of Ms [redacted] ’s dissatisfaction as expressed in her complaint to your office The J.DByrider/CNAC franchise will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service

In the case of [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question Mr [redacted] is upset regarding his account Mr [redacted] purchased a Chevrolet Impala on May 2, from the J.DByrider franchise located in [redacted] , SC Records indicate that Mr [redacted] had dropped his insurance, preventing management from obtaining the tag to the vehicle Mr [redacted] has since provided [redacted] with his current insurance information, and the tag is in the process of being delivered to the dealership Once received, Mr [redacted] will be contactedJ.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of Mr [redacted] ’s dissatisfaction as expressed in his complaint to your officeThe J.DByrider/ [redacted] franchise would like toapologizeto Mr [redacted] foranyinconvenience, and hopes to move forward amicably in their relationship with him.Thanks,J.DByrider/ [redacted] Customer Service

In the case of R [redacted] S [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question MsS [redacted] is upset regarding her account MsS [redacted] purchased a Chrysler Town & Country on February 17, from the J.DByrider franchise located in Greenville, SC The employee in question has since been retrained regarding account administration CNAC would like to apologize to MsS [redacted] for any inconvenienceJ.DByrider strives to achieve the satisfaction of every customerThe J.DByrider/CNAC franchise wassorry to learn of MsS [redacted] ’s dissatisfaction as expressed in her complaint to your office The J.DByrider/CNAC franchise will continue to accommodateMsS [redacted] to the best of their abilities,and hopes to move forwardamicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service

In the case of T [redacted] W [redacted] , we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question MsW [redacted] is upset regarding her account As a result, she is requesting better customer service MsW [redacted] purchased a Honda Accord on June 17, from the J.DByrider franchise located in [redacted] , SC Since filing the complaint, the CNAC employees in question have been reprimanded and retrained regarding account administration J.DByrider strives to achieve the satisfaction of every customer The J.DByrider/CNAC franchise was sorry to learn of MsW [redacted] s’ dissatisfaction as expressed in her complaint to your office The J.DByrider/CNAC franchise would like toapologize to MsW [redacted] for any inconvenience, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question Ms [redacted] was upset regarding her accountPlease note that since filing the complaint, this matter has been addressed Ms [redacted] purchased a Kia Optima on February 11, from the J.DByrider franchise located in [redacted] , SC Account notes indicate that Ms [redacted] contacted the CNAC franchise on May 30, stating that she would make the payment in question on June 3, Seeing as this is her first contractual payment, the CNAC franchise would like to remind Ms [redacted] of the importance of adhering to her agreed upon payment schedule J.D Byrider strives to achieve the satisfaction of each and every customer The J.DByrider/CNAC franchise was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office The J.DByrider/CNAC franchise will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with her.Thanks,J.DByrider/CNAC Customer Service

Please find attached the requested documents.Thanks,J.DByrider/CNAC Customer Service

In the case of [redacted] ***, we have reviewed this matter with the full cooperation of the J.DByrider/ [redacted] franchise in question Ms [redacted] was upset regarding her account/vehicle Please note that since filing the complaint, this matter has been addressed Ms [redacted] purchased a Lincoln LS on July 15, from the J.DByrider franchise located in [redacted] , SC The vehicle has been returned to the dealership and the service center is making the repairs a priority Given the circumstances, [redacted] will be working with Ms [redacted] to assist her with her payments The J.DByrider/ [redacted] franchise would like to apologize to Ms [redacted] for any inconvenience that she may have experienced.J.DByrider strives to achieve the satisfaction of each and every customer The J.DByrider/ [redacted] franchise was sorry to learn of Ms***’ dissatisfaction as expressed in her complaint to your office The J.DByrider/ [redacted] franchise will continue to accommodate Ms [redacted] to the best of their abilities, and hopes to move forward amicably in their relationship with herThanks,J.DByrider/ [redacted] Customer Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

In the case of M [redacted] W***, we have reviewed this matter with the full cooperation of the J.DByrider/CNAC franchise in question MrW [redacted] is upset regarding his vehicle As a result, he is requesting that his account be credited MrW [redacted] purchased a Buick Lucerne on March 9, from the J.DByrider franchise located in [redacted] , SC The vehicle is covered by a month or 24,mile service agreement which mainly covers the major components of the power trainWhile the J.DByrider franchise understands that dealing with any mechanical issue can be frustrating, a used automobile, like any mechanical device that is subject to wear and tear, will require regular maintenance and repairs to ensure its continued use Please understand that MrW [redacted] took it upon himself to address the mechanical concerns mentioned in his complaint The [redacted] service center was not made aware of these issues until after he attempted to have them repaired at a third-party repair shop In a show of goodwill, the service center wentabove and beyond in the servicing of MrW***’s vehicle J.DByrider strives to achieve the satisfaction of every customer The J.DByrider/CNACfranchise was sorry to learn of MrW***’s dissatisfaction as expressed in his complaint to your officeNevertheless, they are unable to adhere to his requested resolution Since filing the complaint, MrW [redacted] has retrieved his vehicle from the service center and come to an agreement with CNAC The J.DByrider/CNAC franchise willcontinuetoaccommodate MrW*** to the best of their abilities, and hopes tomoveforwardamicably in their relationship with him.Thanks,J.DByrider/CNAC Customer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintThe general manager [redacted] told me there was nothing he could do to help me and was very rude trying to throw the contract up in my faceI am highly dissappointed in my responseI have paperwork to prove my husbands hospital stayI would like the corporate office to reach out to me Regards, [redacted]

Have not received a right to cure letter or anything from this dealership! The did not send me any information to resolve the past due payments which was only They are making it seem like I'm months behind when it was only one month and the only reason for that was because they gave me information by telling me I had warrantySo I had to get my car repaired on my own with my own money!! Then now that the payments got behind because of it they want to come after me legally and now that I reported them to the Revdex.com THEY WANT TO SUE ME!!

J.DByrider SystemsIn the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/*** franchise in question. Ms*** is upset regarding her previous account. As a result, she is requesting that her credit bureau be updated. Ms
*** purchased a Honda Pilot on April 18, from the J.DByrider franchise located in ***, SC. In May 2016, Ms*** stated that she no longer wished to maintain possession of the vehicle. She then returned the vehicle to the *** dealership. Account notes indicate that the J.DByrider/*** franchise and Ms*** executed a mutual release agreement on May 13, 2016. J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/*** franchise was sorry to learn of Ms***’s dissatisfaction as expressed in her complaint to your office. The J.DByrider/*** franchise would like to apologize to Ms*** for any inconvenience, and wishes her all of the best in her future endeavors.Proprietary & Confidential. All rights reserved. This information is internal to J.DByrider Systems and is not to be disclosed or used without prior written approval

At this time, the position of the J.DByrider/*** franchise has not changed.Thanks,J.DByrider/*** Customer Service

Revdex.com:
I do not accept the responseI was not sent a letter for my right to cure or anything of that natureI recently paid them $and at the time my balance was a little over $So that should have knocked it Down to around $and somethingThen I did another $a day laterThey said another payment hit the Friday that I paid the $so either way it goes it would have been lower balance leftI'm trying to work with them but they are not working with meI contacted them when I first started having issues with the vehicle in the beginning and the lady told me I only had a day warrantyMe being a customer she said it was based off of info she had on fileNow all of a sudden with the new people there they tell me I have months warranty and blame me for not bringing it in when their associate told me what my warranty wasI feel screwed over and all they are concerned about is money! I would pay my balance off in a week and a half but they won't work with meI have not received anything written or anything in the mail from them periodThey only call when it's about money!! And as I said before I had to go out of my own pocket for repairs they should have fixed from day one but didn'tNow I'm being blamed for not coming in to the shop when their shop manager at the time told me what my warranty wasThey are trying to repo my car without a written letter or a letter of right to cureIt can't be resolved because it's obvious they are all about the money and now the repairs they supposedly made are not workingMy check engine light is back on and other lights and notifications are on as wellI should have did more research on this carlot before purchasing through them! If it can be resolved then fine but if not then I will make another report
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
M*** W***

The business resolved this issue much to my satisfaction

this is also a billing/payment issue

In the case of *** ***, we have reviewed this matter with the full cooperation of the J.DByrider/*** franchise in question. Mrs*** is upset regarding her account. As a result, she would like to have two payments deferred Mrs*** purchased a Chevrolet Monte
Carlo on March 17, from the J.DByrider franchise located in ***, SC. At this time, it is recommended that she contact *** at *** to discuss her options regarding her payments. J.DByrider strives to achieve the satisfaction of each and every customer. The J.DByrider/*** franchise was sorry to learn of Mrs***s dissatisfaction as expressed in her complaint to your office. The J.DByrider/*** franchise will continue to accommodate Mrs*** to the best of their abilities, and hopes to move forward amicably in their relationship with her. Thanks, J.DByrider/*** Customer Service

In
the case of *** ***, we have reviewed this matter with the full
cooperation of the J.DByrider/*** franchise in question. Mr*** is upset regarding his previous
vehicle. As a result, he would like a
refund
Mr
*** purchased a Dodge Grand Caravan on April
6, from the J.D
Byrider franchise located in ***, SC.
The vehicle was covered by a month or
24,mile service agreement which mainly covered the major components of the
power trainWhile the J.DByrider franchise understands that dealing with any
mechanical issue can be frustrating, a used automobile, like any mechanical
device that is subject to wear and tear, will require regular maintenance and
repairs in order to ensure its continued use.
Prior to purchase, Mr*** went
through a closing procedure where
the service agreement was reviewed. During this time, the $deductible
and coverage terms were explained to him. While the J.DByrider franchise
did have to replace the engine in the vehicle, Mr*** only paid the $
deductible.
J.DByrider
strives to achieve the satisfaction of each and every customer. The J.DByrider/*** franchise was sorry to
learn of ***’s dissatisfaction as expressed in his complaint to your office. Nevertheless, *** is unable to adhere to Mr
***’s requested resolution to provide him with a refund. Records indicate that Mr***’s vehicle
was repossessed due to non-payment. Following
the repossession it was discovered that that the vehicle had been damaged, and
that Mr***’s insurance policy had been cancelled. The J.DByrider/***
franchise appreciated Mr***’s business, and wishes him all of the best in his future
endeavors.Thanks,J.DByrider/*** Customer Service

Revdex.com:
THE ASSOCIATE WHO WAS THE MANAGER IN THE SHOP AT THE TIME TOLD ME MY WARRANTY WAS DAYSI WAS BACK AND FOR THE THE WHOLE FIRST MONTH OF HAVING THIS VEHICLE! SO FOR THEM TO SAY I TOOK IT UPON MYSELF TO GET THE CAR FIXED AT A THIRD PARTY IS BT BECAUSE I DIDNT HAVE A CHOICE BECAUSE THEIR ASSOCIATE TOLD ME DAYS!! AND EVERYTIME SOMETHING WAS DONE I HAD TO BRING IT RIGHT BACK!!
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
M*** W***