SolarCity Corporation

Complaint: [redacted]I am rejecting this...

response because:  At this time received two voice mail messages from Solar city Customer service, in which I have called back - 5 times and left messages.  Just today I have just received an email from their customer service department rep.  Nothing has been done so far except for a voice message indicating that they know I have filed a complaint. Sincerely,[redacted]

We apologize for the frustrating circumstances surrounding this customer's experience. A manager has reached out directly to our customer to investigate and resolve these concerns. Please call 888-765-2489 with further questions.

We again apologize for the frustrating circumstances surrounding our customer's experience. A manager has been in contact with our customer and confirmed our technician visited the home today 3/11/16 to turn the system back on at our customers request. Our customers system is again operational as of this date. Please call [redacted] with further inquiries.

Customer Relations Manager is now holding case for this customer. It is already been escalated to our Business Resolution Team for final resolution. Customer Relations Manager will be reaching out to the customer to make contact.

Initial Business Response /* (1000, 8, 2015/07/09) */
We apologize for the circumstances surrounding this grievance. Any and all lease agreements stipulate that all rebates and incentives are returned to SolarCity, which is how we are able to provide no up-front installation costs and provide a...

lower rate. A customer relations manager will follow up with Mr [redacted] to address his concerns

They already called me Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 8, 2015/11/15) */
We apologize for the frustrating circumstances surrounding this customer's experience. Our initial contract seeks approval for a site survey and the project can be cancelled with no consequences prior to any construction work on the home. Please...

call XXX-XXX-XXXX with further questions.

I am sorry for the frustrations our customers experience has caused. One of our Customer Relations Managers will be in contact with the customer to resolve this issue.

(The consumer indicated he/she DID NOT accept the response from the business.)SolarCity contacted me around March 7th. I gave them the information and they said give them a couple days and they...

will get back to me. it's been almost 3 weeks with no replies, I sent them several emails to get an update and have not heard back from them.

We are working on finding a resolution A manager will reach out to the customer to further advise. If you have nay further questions or concerns  please dont hesitate to reach out to  Our Customer Care Team at [redacted]. Thank you.

We apologize for the frustrating circumstances surrounding our customer’s experience. A customer relations manager reached out on 12/5/17 to address and we are currently reviewing the account for resolution. This manager will reach back out today to update the customer. Please call 888-785-2489 with further questions.

We apologize for the frustrating circumstance surrounding our customer’s experience. In regards to our customer's concerns, one of our billing specialists has been working with him on this issue already. A Customer Relations Manager will be reaching out to our customer soon in an attempt to speak...

with him and discuss this matter further. Please call 888-765-2489 with further inquiries.Tell us why here...

Complaint: [redacted]I am rejecting this response because:
While it is correct that I have been in contact with one of SolarCity's customer service...

representatives, this has done nothing to remedy the issue at hand. I have been in touch with SolarCity's customer service representatives for over a year now, and have been passed from one to another, dealing with varying levels of responsiveness. None of them have been able to give me answers about when SolarCity with either honor or terminate my lease, including the person I spoke to on Friday, 4/28/**, when I was advised once again that SolarCity had no plan of action to satisfy their contractual commitments to me, nor a timeline as to when they would terminate the lease and remove the system, nor any details as to the money I have paid them.
Sincerely,[redacted]

Initial Business Response /* (1000, 14, 2016/01/09) */
SolarCity apologizes for the frustrating circumstance surrounding this potential customer's experience.
This matter is currently being reviewed.
SolarCity [redacted] be in contact shortly.
Initial Consumer Rebuttal /* (3000, 16,...

2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Solarcity's "response" is not a response. I am still waiting for a response and resolution of my complaint.

Complaint: [redacted]I am rejecting this response because: the issue has not been resolved yet...Sincerely,[redacted]

We apologize for the frustrating circumstances surrounding our customer’s experience. A customer relations manager has reached out to address this complaint with our customer. Please call 888-785-2489 with further questions.

Initial Business Response /* (1000, 8, 2015/09/15) */
We apologize for the frustrating circumstances regarding this customer's experience. A manager will be in touch shortly to address all concerns. Please call XXX-XXX-XXXX with further questions.
Initial Consumer Rebuttal /*...

(2000, 11, 2015/09/16) */
I have FINALLY received my money back. I'm still unsatisfied with their handling of this case. I was not notified about the deposit. I just happened to log into my bank account and saw the deposit. I appreciate any assistance you provided in this matter. I hope you do hear from the company, if only so that they know they can't do this to their clientele.
Thank you,
[redacted]

One of the worst companies I have ever dealt with. The communication was thee worst I have ever came across to date. I would call and leave a message only to get a call back days later and sometimes not at all. Every time I would speak to someone different I would have to explain my situation all over again. I would only find out critical info when they were calling me to schedule the install. When I eventually spoke to a manager they were more concerned about installing the system rather than my concerns and customer service. Eventually I got to a higher up manager just to have him call me once and never returned my phone call or even the email I sent them. There a number of solar companies out there do not waste your time with this company they only care about the bottom line and not their customers.

We apologize for the frustrating circumstance surrounding our customer’s experience. In regards to the customer's concerns one of our Customer Relations Mangers has been working with the customer to have this issue resolved. Please call 888-765-2489 with further inquiries.

When Solarcity contacted me a year ago I was told that I will save money on my energy bill. They requested my Electric bills with several months history in order to provide me with a "better" rate. I'm a busy man and travel all the time, so I relied on the trustworthiness and professionalism of Solarcity, which they betrayed! It turned out that my rates were higher than my provider and I only noticed that now, as I started receiving higher bills due to longer sun hours. In total I'm paying more in total electric cost than what Solracity has promised. The rates of my electric providers were $0.12/KWh last year and they're $0.0829/Wwh today, Solarcity is charging me $0.142/KWh...this herrendous! It's a ponzi scheme! They should lower the current rates or come take their ugly solar panels from my roof!