SolarCity Corporation

As previously stated in the response to Complaint ID: [redacted] on 3/18/[redacted] a Customer Relations Manager has worked with the customer to address and resolve any concerns regarding his savings. The customer has declined to accept the results from the savings analysis. SolarCity stands by its...

last response. Please call 888-765-2489 with further questions.

Complaint: [redacted]I am rejecting this response because:
I have not been presented with a formal offer. I have been verbally offered a general solution, which I am generally amenable to. Obviously, until the details are known to me and the offer has been formally presented in writing, I am unable to agree that this issue has been resolved. 
Sincerely,[redacted]

We have determined that the customer has a private network set up within the home that has different web servers blocked. Unfortunately, this is why he is unable to reach our servers for our monitoring equipment to communicate to our network. The customer has been informed that we are unable to make any changes as we cannot modify a customer's VPN settings. The customer was provided with guidance on how to allow our equipment permission to communicate with our network. We will have someone from our Customer Technical Support contact him shortly.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Though they never even acknowledge any wrong doing toward none payment originally, they have finally sent the payment. It is to bad that I had to get the Revdex.com involved for such a small situation.Sincerely, [redacted]

SolarCity has reached out to the...

customer with the most recent being 05/20/** where there was a voicemail, 05/25/** there was another voicemail along with an email sent to the customer. The customer has not responded to any of the messages left. The final call to the customer is on schedule for 06/02/16. However, as of today's date the customer has been non-responsive in order to address their questions and concerns.

Complaint: [redacted]I am rejecting this response because: they left me...

a voicemail to tell me it was being processed.  It has been processing for * months. The woman that left me a message provided no information and didn't seem to understand the circumstances. I am giving them a week to receive the check but as of today, still have not received a refund.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/04/14) */
Thank you for forwarding this valuable feedback from [redacted]. It is never our intent to upset or offend any customer or potential customer.
We sincerely apologize for any distress this [redacted] have caused. We have requested this name and...

address be taken off any and all mailing lists associated with SolarCity.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was told that they would send me the Nest thermostat, but didn't give me a date. If they don't send it within a couple of weeks, I will call them back. Otherwise, I will file another complaint. Thank you for your help in this matter.Sincerely, [redacted]

We apologize for the frustrating circumstances our customer is having. A customer relations manager has reached out on 05/07/[redacted] in order to discuss this. We are currently working with the customer for a resolution. If you have any further questions please call 888-765-2489.

Initial Business Response /* (1000, 5, 2015/10/04) */
We apologize for the frustrating calls this customer has been receiving. We have added the number to our "do not call" registry and cease further communication. Please call XXX-XXX-XXXX with further questions.
Initial Consumer Rebuttal /*...

(3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have told them many times before to stop calling me but the calls continue. Their idea of a do not call list is for just one of their phone centers. They have several
Final Business Response /* (4000, 16, 2015/11/19) */
He is not a customer and we have added him to our Do not call list.
Final Consumer Response /* (4200, 18, 2015/11/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not only does Solar City constantly call me their political counterparts call concerning meetings, complaints, etc. I do not wish to receive ANY calls concerning solar power.

Thank you for contacting us about our customers concerns. A Customer Relations Manager will be reaching out to the customer shortly. Please contact us at 888-765-2489 if there are any additional questions.

Complaint: [redacted]
 I...

am rejecting this response because: I have been trying to deal with their "customer relations" in the past with no resolution which is why I turned to the Revdex.com. None of these "customer relations" have done anything except to try and justify their fraudulant practices and cover up the lies we were told as an effort to get us to purchase solar panel from them. Everything I was told SolarCity has not stood behide. If I had been told the truth I NEVER WOULD HAVE PURCHASED SOLAR PANEL FROM SOLARCITY. I am not alone, I have talked with others that were mislead with lies as well and hopefully they too will be filing complaints with the Revdex.com and other agancies I have referred them to.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: nothing is being done, someone did call me but they didnt resolve anything.  WIll you honer the referral or not?Sincerely,[redacted]

Worst experience ever!
They damage my roof during the panel installation. One year after rain/water damage to the ceiling and room interior the issue is Not fixed.They failed to repair the leak 1st time, so 3 month after its rained they had to come back. Once again, one year after, the issue is Not fixed.Took them ages to install the system,they never on time,and at least 3 times didn't show up and didn't cancel appointment. After countless attempts to resolve this issue with their unbelievably slow and unprofessional customer service (one year of calls,emails, pictures, inspections,estimates.. ) they left me with no choice but to start a legal action against Solar City in order to fix the damage to my house they have done.
Stay away from Solar City!!!

Complaint: [redacted]I am rejecting this response because:
I want anyone considering this company to know what they are in for
Sincerely,[redacted]

A Customer Relations Manager will reach out to address this complaint with our customer. Please call 888-765-2489 with further questions.

A Customer Relations Manager has reached out to the customer and is working on a resolution. SolarCity has offered to replace the damaged portion by a Fence Company who stated they could color match the repaired section to the existing material. Please call 888-765-2489 opt. 2 with further inquiries

Initial Business Response /* (1000, 9, 2015/07/29) */
This customer acquiesced to a sales consultation in-house. Any and all promotions for SolarCity are contingent upon a successful site survey wherein the home is deemed "installation-ready". As this customer did not sign up with SolarCity, the...

incentive was not provided. Please call XXX-XXX-XXXX with any questions.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were absolutely not told the incentive is contingent on an install. We were informed it was simply for allowing the sales presentation. Please provide what was promised.
Final Business Response /* (4000, 13, 2015/07/31) */
Our promotions team handles all incentives associated with sales proposals and pitches. Gift card disbursement is actioned once the site survey shows that the home is installation-ready. More information can be found at http://solar.solarcity.com/promotions/home-depot/, wherein the following stipulation is set forth: "Gift card rebate valid for qualifying customers who sign a solar contract with SolarCity ... and have a successful site survey completed on or before July 31, 2015 that qualifies their home for installation. This offer is limited to those who own their home and credit qualify. This offer may not be combined with other promotional offers. For more information please see our Rebate Terms and Conditions at www.homedepotsolarcity.com." Please call XXX-XXX-XXXX with any further questions.
Final Consumer Response /* (4200, 17, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You are just repeating the exact same thing.
I was told at the festival that I would get it for allowing the presentation, I was not provided any T&C nor was I told "goto www.solarcity.com for details". This also was not at a Home Depot, it was at a 4th of July festival.
I was promised the Walmart gift card for allowing the presentation, and I expect to be given what I was promised.

Initial Business Response /* (1000, 5, 2015/09/14) */
We have spoken with Mr. [redacted] 9/11/15 and advised him that he will be receiving a check in the mail for $200. Please call XXX-XXX-XXXX with further questions.
Initial Consumer Rebuttal /* (2000, 8, 2015/09/15) */
SolarCity...

sent me a check for the $200. I received it today. Please consider this case closed.
Thanks,
[redacted]

Initial Business Response /* (1000, 12, 2014/06/11) */
We have made contact with [redacted] reagrding case # XXXXXXXX via phone and email. We have come to an agreeable resolution with him.
Initial Consumer Rebuttal /* (2000, 14, 2014/06/12) */
(The consumer indicated he/she ACCEPTED...

the response from the business.)