Snow Joe

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meFor the future I hope that Snow Joe,LLC respects the Revdex.com standards for trust, specifically "Tell the truth", "Be transparent", "Honor promises by correcting mistakes as quickly as possible" and "Be responsive"!

We apologize for the inconvenience, we have this charger available and we will ship it [redacted] , the tracking number is [redacted] ***The charger will be deliver on Tuesday 10/Once again we apologize for the inconvenience if there is anything else we can do please let us know[redacted] ***Customer Service Manager

I bought my electric leaf blower from hsn last year and I was not able to use it as I had surgery and I started it up today and about 30 minutes it started smoking and I immediately disconnected it from the power cord which was a regular outside heavy duty cord and before I could get it uncoupled it started burning at the connection . Doesn't have a scratch on it but it is dead as they come Needless to say it was suppose to be the best and had an attachment that you could blow your gutters out with and I was really looking forward to using it. So much for that

We apologize for the inconvenience, we will be more than happy to replace the item for the customer even if the warranty is over, the replacement should be shipping out within the next to hours and we will include a prepaid label to cover the return shipping of the non working unit back to our locationThanks

Hello [redacted] , We are very sorry to hear about this issue regarding the [redacted] This item has been on backorder since April and has an ETA of January However, we are authorizing a completely new unit to be sent to you, free of chargeWe are sending a pre-paid return shipping label for you to send the old unit back to us When you receive the new replacement unit, please place your old unit into the box, and affix the pre-paid label so it can be returned to us Please note that any complaints relating to customer service representatives themselves will be handled through internal investigation; all customer call history is logged and recorded, and a case has been opened with all involved reps Thank you for choosing Snow Joe + Sun Joe All the best, [redacted] SJ+SJ Customer Support Administrator

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We apologize for the inconvenience, the customer should be getting a refund within the next 5-business days, the FEDEX tracking number for the check is *** *** ***

We apologize for the inconvenience, we will be more than happy to take care of this issue for our customer, we have two options, unfortunately since this item is a seasonal item we are currently out of stock until the end of November, we can have a replacement order open for the customer and as soon
as the item is available we will make sure to send the replacement out. The second option we can offer the customer a refund for the purchase, all we will need is the proof of purchase, the customer can email it to us directly at *** and we will issue a check for the the item and include the case number

Hello ***, We are very sorry to hear about this issue regarding the ***This item has been on backorder since April and has an ETA of January However, we are authorizing a completely new unit to be sent to you, free of chargeWe are sending a pre-paid return
shipping label for you to send the old unit back to us When you receive the new replacement unit, please place your old unit into the box, and affix the pre-paid label so it can be returned to us Please note that any complaints relating to customer service representatives themselves will be handled through internal investigation; all customer call history is logged and recorded, and a case has been opened with all involved reps Thank you for choosing Snow Joe + Sun Joe All the best, *** *** SJ+SJ Customer Support Administrator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We apologize for the inconvenience, we had some power issues in our location due to the bad weather and cause some delays in our orders, we will make sure this order goes out today with overnight delivery under FEDEX tracking number *** *** ***, once the order get deliver we will process a refund
on the original shipping charges on this order.Thanks

We apologize for the inconvenience the customer had with this unit, maybe the unit got damaged during shipping, we are here 100% for our customers, we emailed yesterday 10/2/a *** Prepaid label to the customer under reference number *** it was sent to the customer's email
address j***It will pay for all the shipping charges for the defective unit to be returned back to our location, as soon as we get the unit back, we will more than happy to process a full refund back to our customers credit card.Once again we apologize for the inconvenience.Thanks *** ***Customer Service Below are the details of the label created yesterday for our customer From: *** *** *** *** MO 63017US***To: customer service*** *** *** *** NJ ***US***Tracking no.: 7***Ship date: 10/02/2014Weight:

Hi I just wanted to let you know conflict has been resolved, I receivedCharger and I exchanged mower with ***, I now have working mower. Thank you for the push.Kind regards

We apologize for the inconvenience, we will be more than happy to provide the customer with a refund, this is something we don't do under the warranty but we will make an exception since we already replaced the unit for the customer once, can we please have the customer email us a copy of the proof
of purchase? Thanks Customer Service Team *** *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***That said, I received the same exact-worded message in multiple emails since February Finally, the unit arrived yesterday -- but only after I filed a complaint with the Revdex.comIt was tested this morning and is in working orderThe old unit is being returned today via UPS, as instructed by the company

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The problems I have had in the past it might take more than days to receive my unit if at alland then the case is closed?I will accept the conditions only after I have received the new unitI do think the conditions are okBut, the parts should be available and I should not be lied to over and over.Thank you very much!
Regards,
*** ***

We apologize for the inconvenience even if the unit is a discontinued model it has a two year warranty with us, we will be more than happy to replace the unit with the model that replace the *** our *** all we will need is a copy of the proof of purchase email to us to *** as
well as the serial number of the unit, please include the Revdex.com case number on the subject line when sending the email
Thanks
*** ***
Customer Service Manager

On September 9th I submitted an order for a replacement wheel kit for my snowblower - it's well ahead of winter on both sides of the coast I was sent just a wheel without the accessories for the KITI have emailed and submitted help tickets times to resolve the issue and get the actual wheel KIT I have an email acknowledging this was their error but all the promises of shipping have not happened It's getting colder outside - I still don't have a wheel kit

We apologize for the inconvenience, we are currently out of stock on this item, we will be more than happy to try to help our customer and send them another item similar to the one they purchased at no extra charge for the inconvenience, the model of the item is *** SNOW ROOF RAKE 21' is
an aluminum rake the price is higher than the one the customer bought but we are more than happy to send right awayPlease let us know if this is ok with the customer Thanks *** ***Customer Service