Snow Joe Reviews (79)
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Description: Manufactured Homes Equipment & Supplies (Manufacturers), Snow Removal Equipment, Lawn Mowers
Address: 305 Veterans Blvd, Carlstadt, New Jersey, United States, 07072-2708
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I used the ION18 for a few times last winter, and the 2nd time I used it this winter, it just quit on me. After two (2) replacements which didn't work, the company sent me the 24V-X2-SB18U. I want to be excited, but all the reviews say its no better than Ion18. The real kicker was when I took the return to the UPS store, the lady working said they see a lot of Snowjoe's come through for returns. That tells me I am out of money for the original purchase. I can't keep returning this item 2 or 3 times a year. I am 5'5" and I only have a car. Its not easy getting those snow blower boxes in my car and into the UPS Store. Long Story - Short --- I am now on my Seventh SnowJoe. I tell anyone who will listen the products this company sells are worthless.
I check this morning for update, big surprise it shows it has not made it to the shipper! And that at 4:45 am today a label was “printed” I understand things take time to process and ship but I’m disappointed and angry that I was lied to and spent hours of my time on hold waiting to speak to numerous customer service people then a supervisor. I don’t feel my requests were important to them in the least!
Not when I was told it “should” be shipped on the 8th or the 9th then tomorrow etc etc. I was also told by supervisor Clober that I should have it “tomorrow” (today) or Friday! Well it’s not with UPS so I don’t see that happening! My last review on snow Joe was praising them up n down, well clearly that was just a fluke because in a month boy have things changed.
I will post everywhere I can!
NJ to CT one day shipping with UPS
shame on these liars. Hope they also get the shaft and broken promises when dealing with companies
Update 2/11/21 7:30 PM
still no shipping! Printed shipping label only, not with UPS
3-year extended warranty. I can also truthfully verify that I have never gone out of my way to report a problem with a company as widely as I can so that others can save themselves from a terrible experience.
We received a 4-inch snow on January 7, 2020, that was wet and heavy. Each trip that I took up and down my driveway of about 20 feet resulted in the snow packing up and totally clogging the shoot of the snow blower. With the snow packed underneath, the blower became heavy and difficult to push. Each time I turned and came back, it was totally clogged, so I had to shut it off and clean the snow away. I repeated this over and over. This blower proved to be incapable of doing the job.
I reported the problem to Snow Joe on January 15, 2020. I called twice and spoke with a person and her boss, and I wrote four emails. This is what the Owner’s Manual says: "Unfortunately, there are times when a product does not work...We think it’s important that you know what you can expect from us. That’s why we created the Snow Joe® + Sun Joe® promise….Snow Joe® + Sun Joe® warrant new products for two years from the date of purchase….If, in Snow Joe® + Sun Joe®’s sole discretion, the failed Machine cannot be repaired with a part, Snow Joe® will... refund the full purchase price to the owner.
I received this email from Snow Joe that same day: “We do apologize about any inconveniences, we thank you for providing us with your invoice. At this time we will honor your refund for your SJ623E. We will provide your information to our accounting department, they will then reach out to you via email, providing you with a shipping label to send the unit back to us. Once we receive the unit, we will go ahead and mail out a refund check for you. The whole process can take anywhere from 8-10 weeks. The next step is just waiting to receive your return label, which can take about 24-72 hours.” (It took another phone call by me a week later).
I packed up the snow blower at a UPS store on February 4. It cost me $29.04. As of June 17, 2020, I have not heard from Snow Joe again. I have called and written over a dozen times, and I received automated case numbers, but never a phone call back or certainly no money returned. This is what their emails say: “We are aiming to respond to you within 5 business days or sooner. Please share your order number for faster service. (I always do). Sending multiple emails regarding one inquiry will not result in a quicker reply.” (This apparently occurs often).
To summarize, the snow blower from Snow Joe could not clear snow. The “promise” made by the company proved to be a lie. The 3-year extended warranty was another sham. I have spent $210 over a year’s time. I do not have a snow blower or the money that I spent on one. I am not a competitor of Snow Joe. I am just a very unhappy customer who got robbed by this horrible company.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and what if I am unable to find the receipt for this? Regards, [redacted]
We apologize for the inconvenience even if the unit is a discontinued model it has a two year warranty with us, we will be more than happy to replace the unit with the model that replace the [redacted] our [redacted] all we will need is a copy of the proof of purchase email to us to [redacted] as well as the serial number of the unit, please include the Revdex.com case number on the subject line when sending the email Thanks [redacted] ***Customer Service Manager
We apologize for the inconvenience, we did have some delays due to the bad weather we had in our location Edison NJ, we show the replacement was deliver on 02/14/under UPS tracking number [redacted] If there is anything else we can do to satisfy our customer we will be happy to do so Thanks [redacted] Customer Service Manager [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because: The problems I have had in the past it might take more than days to receive my unit if at all and then the case is closed? I will accept the conditions only after I have received the new unit I do think the conditions are okBut, the parts should be available and I should not be lied to over and overThank you very much! Regards, [redacted]
We apologize for the inconvenience, we will be more than happy to replace the snow blower for a new one, please provide us with the serial number of the blower, the date of purchase and your informationThanksCustomer Service Team Snow Joe + Sun Joe