Smitty's Restaurants

[redacted]Coleman Furniture has looked into this matter regarding the customer's concern. It has been confirmed that the delivery has been scheduled and confirmed with the customer for 3/**/17. Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands the customers frustration in regards to this order.  His account manager has reached out to him to personally express our regrets in regards to the delay.  The hardware has arrived and the local delivery company is attempting to reach the customer to...

schedule his delivery for 5/*/17.  We would also like to offer the customer a $50.00 credit as a gesture of good will for the delay.Sharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands the customer is frustrated in regards to their order.  However, we have thoroughly inspected the item and verified that the item is at 100%.  Manufacturers do not routinely finish the insides of drawers.  If the customer wishes to cancel their...

order then there are fees that will be assessed.  Those fees are listed in our terms and conditions that all customers must agree to when they place their order.  We are working with the customer to resolver all their issues and will continue to do so,.Sharon M[redacted] Coleman Furniture

Dear [redacted] (spelled correctly, unlike Coleman Furniture's response) at the Revdex.com: 
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1- The business has YET AGAIN failed to respond to our original charge, that there was NO bill of laden presented to my husband, just a blank screen on the electronic (paperless) signature equipment, which the driver pushed his way, without presenting any formal language WHATSOEVER to him (my husband believes this may have been intentional, as they themselves were aware of the damage-- they PHOTOGRAPHED IT-- MORE PROOF that the COMPANY, which claims perfect condition yet HAS THE EVIDENCE THAT DEFINITIVELY says the CONTRARY).2- Even if the signature screen WAS as shown in company's attachment (which we believe to be fabricated), said company's supposed bill of laden (language that did NOT appear on the BLANK screen my husband was asked to sign) is INSUFFICIENT as shown b/c: a) there's NO INDICATION that it IS a bill of laden; b) what was presented by the company via the attachment IN NO WAY describes or details the product ordered, as is standard for a bill of laden3- No consumer would be aware of what they're signing (for eg, I ordered the piece, and my husband received it), as there are NO TERMS or explanations on the apparatus used to collect one's signature, thus making the signature NULL and VOID.4- Company has YET AGAIN failed to address our request that Coleman GUARANTEES RETURNS within 5 days, yet INTENTIONALLY ignored our requests until after the 5 days (three of which were over the Jewish holiday). Please see attached print screen from their website. The company has failed to respond to our original complaints: 1) FABRICATED / INSUFFICIENT bill of laden; 2) ignoring our IMMEDIATE (well within 5-day limit) requests to RETURN the item; Additionally, and far worse, instead of producing documentation THEY POSSESS in which damage is demonstrated via photographic evidence, the company instead has lied to the customer AND to the Revdex.com claiming the furniture is in "perfect" condition when the company knows-- with solid proof-- that this is NOT so.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:As a consumer I paid in full for a 3 piece sectional sofa and expected to receive the item new and whole. I did not receive the item as ordered. I suggested that since the delivery company already unpacked two pieces I keep the two pieces of a three piece set while they ordered a new 3 piece sectional. The customer service manager said that would not be allowed and that even though the shipper made the error I would only receive the missing piece which needed to be ordered from the factory in China. As many times as I expressed to this representative of Renegade Furniture AKA Coleman Furniture that would not suffice as I expected the entire shipment at one time and it is a set having one color dye lot she refused to understand. The delivery men upon hearing this conversation repackaged the two pieces and loaded them on the truck.Having been informed that the delivery of my sectional was being made I discarded other furniture never expecting that I would have such an issue. Not only did I need to scramble around looking for another sectional but I wound up paying more but at least it all came in at the same time. Now this third party shipper has charged me almost $500 for cancelling an order? I did not cancel they simply did not deliver as ordered than tried to put the onus on me. What kind of bait and switch operation is this and why isn't the Revdex.com investigating these people so that other consumers do not face the same situation?When someone pays for a new three piece sectional and  a third party wants you  to accept it an inferior product meaning not from the same dye lot it is just not fair business practice and the public should be alerted not to deal with these types of businesses. Do I need to address this in a court of law?   
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture understands the customers frustration in regards to the wait they have experienced.  When a customers order is found to be damaged at the time of delivery Coleman Furniture makes sure that it is restored to 100% and re-delivered.  The customers items are in the...

process of being restored and will be scheduled for delivery to the customer the week of 10/**/16.  As Coleman Furniture understands the delay has been a source of frustration for the customer we will be compensating the customer $75.00 once the delivery has been completed.Sharon M[redacted]Coleman Furniture

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This company is refusing to refund a restock fee.  They offered me a 10% discount on future orders.  Fool me once shame on you.  Fool me twice shame on me.  After my experience with this company I don't understand how they could think a future order would even be an option.  I am very disappointed to say the least.  I would have to spend another $2334.00 with a company I have no faith in in order to break even.  I will be disputing this with [redacted] once again.  This is not fair.  They don't hold inventory they are a drop shipper who doesn't stock any items.  Why should I pay a restock fee.  Further Howard M[redacted] confirmed no order was ever even placed.  Which is probably why they refused to give shipping details.  Buyers please stay away.  Even if you have to pay more you will thank yourself because you will have nothing but regrets and time wasted dealing with this company.  I have spent the last 4 months dealing with this and it has been nothing but frustrating.  They do not care about customers.  Too big to fail.  I beg new buyers to please stay away.  This company is terrible and should really be reprimanded for the way they treat people.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]We apologize again for the issues on this order. Check #[redacted] in the amount of $100.00 was sent out from our office on Wednesday and customer should receive it within a few days, via [redacted] mail. This was as per customer's request. This should resolve all issues on this order.Wishing you a...

wonderful holiday weekend!Sharon M[redacted] Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 
 I am rejecting this response because all they did was copy and paste what they originally said. I want an answer to my first rejection. I will either pay $100 for delivery (Which I DO NOT feel I should have to do, a REPUTABLE company would pay for delivery of a replacement for a defective piece of furniture) or I want them to fix the side couch that's defective - at no cost to me. I  will continue to reject their response until I'm satisfied.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture  would like to resolve this matter in a fair and equitable manner. As a gesture of customer service, Coleman Furniture would be willing to absorb $50.00 of the $350.00 shipping charge that was quoted to the customer. The customer would then be responsible for $300.00 of the shipping charges. Once the customer provides the payment for the shipping charges, Coleman Furniture will proceed with ordering the new replacement item.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm sorry, but I don't agree with this. I do not think a time frame of Dec. [redacted] 2016 to February [redacted] 2017 (84 days) is reasonable to let a customer wait on a functional working couch. You gave us two confirmations the couch would be delivered on a specific date, only to find out the day after the delivery was supposed to occur, that it was not working properly. After the two confirmations the couch would arrive in working condition, we sold our old couches because we didn't have room to store them and you made it clear you needed the area cleared. In addition, you did not fully compensate us for your issue as you are making us pay a restocking fee for a couch that never got delivered.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 I only refused delivery at the initial delivery of inspection when the delivery company attempted to make be take damaged furniture on 2/**/16.  After encountering employees exhibiting poor Customer Service; without assisting on the situation, I ask for a Manager over Coleman; in which I was directed to Felice C[redacted].  Felice contacted me, and told me she would like the opportunity to repair the furniture, if the repair was not at 100% of my satisfaction, she would replace with new furniture, or provide me with a FULL refund.  After I reviewed the pictures, I could see air bubbles, and indentation of the f[redacted] in the extremely detailed tables edging.  I told Felice what I saw, and she told me she would provide a full refund or NEW replacement, via phone. I have not received any correspondence from Felice, who I understood is the only person; in which Coleman designates to handle issues of this magnitude, as of the last email request I submitted asking for specific information as to proof if the furniture was new, or an attempt to sell me pre-damaged furniture. As I told Felice, another new table, and 4 chairs ( in which 2 of those were damaged, and were not included in the pictures to confirm repairs were done, this was also a breach of Coleman's agreement, made verbally by Felice).  In addition, included in the pricing and order is a table padded top; in which Virginia Deer with Coleman was managing the order.  The table pad was scheduled to be delivered in March.  Coleman stated Federal Express delivered the table pad to my home address, and left if on my front porch.  I have never signed, nor received the table pad.  Nor has Coleman provided any type of documentation, for recovering the table pad, or refunding my money for another item I have not received.  My Bank has also issued a case against Coleman, and recovered $930.00.  The remaining amount is still under investigation.  However, I have not received further correspondence from Coleman.  Amount due for refund from Coleman $559.00]. Also, if you look at the original invoice purchase date, Coleman went back and altered the original invoice on 1/**/16, to show Coleman CANCELLED the order.  I did not cancel it.  As I stated, whoever damaged it should have been responsible, and full new replacement would have been acceptable.  I also confirmed many many times that the furniture would not be damage. I was told repeatedly Coleman has a 10 check point service, and white glove care.  In which, when I ask to provide records to confirm, Coleman ignored my request.  Issue is still ongoing and opened. Sharon was not the person who made these commitments, or participated in these verbal conversations, and my emails to Felice was not directed to Sharon.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Coleman Furniture has been attempting to work with this customer via our warranty program.  Customer is declining to do so.  The customer received their order and signed the delivery paperwork indicating that the item had been received, inspected, and found to be in good shape with...

no defects or damages.  Customer then contacted us six months later advising that the item had broken.  Per our warranty program we advised we would replace the item, however, the customer is responsible for shipping charges.  The customer has declined.  Coleman Furniture is paying for the cost of the sofa, the customer is responsible for shipping charges.Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Leather does not flake off, it wears but doesn't flake. As I indicated I was told it was not leather by a reparable dealer.I asked Felice C[redacted] (Director of Operations) twice if this was genuine leather and she would not give me an answer.  If I receive something  in writing from Felice C[redacted] indicating the set, I have, is genuine 100% leather then I would be inclined to accept Coleman's proposal.Note: Would Coleman pay to have an independent leather expert look at the set. Thank you
Thank you 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The legs to the dresser were/are not damaged. We have them at our house. This is the first I've heard about damaged legs and replacement of the legs. I'm attaching pictures for your reference. The first picture, coleman1, is of the dresser as it was delivered to us originally. The dresser was damaged upon arrival (even though Coleman assures all its customers that the furniture is fully inspected before delivery). The 2nd and 3rd pictures are of the "repaired" furniture. This is what Coleman considers repaired and 'restored to 100% factory standards'.  We have agreed to have the dresser delivered a 3rd time b/c Coleman advised us that if we refused delivery it would be considered a return and our money would be refunded minus shipping and a 25% restocking fee. We don't want a repaired dresser. We want a replacement, however, Coleman is making it difficult for this to happen by insisting that their policy is to repair first and then replace the damaged item. If a product is found to have damage, and damage is noted on the delivery receipt; we will send a the necessary parts and correct the problem at our expense. Remedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer.
Sincerely,
[redacted]

[redacted]Coleman Furniture has been actively speaking with this customer in an effort to have this matter resolved in a fair and equitable manner. When the customer accepted the delivery on 10/*/17, there were no issues notated at the time of delivery. The customer proceeded to contact Coleman...

Furniture a few days later to report issues with the table and the leaf.  As a gesture of customer service, Coleman Furniture offered to schedule a certified furniture technician  to assess the issues that the customer discovered after delivery.  The customer declined this offer and opted to have this furniture picked up and returned. The customer was then provided with the outlined return terms that are outlined in the terms and conditions for ColemanFurniture.comSharon M[redacted]Coleman Furniture

[redacted]Coleman Furniture understands the customer is upset regarding the issue they had with their delivery.  We have reached out to the customer and a certified furniture technician will be contacting them to address the issues they had. Sharon M[redacted]Coleman Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Last I heard the 'missing' parts were still in transit and the delivery company confirms that they do not have the items on hand, so please inform me how this order is ready for delivery. Unless you've contacted the delivery company and told them not to contact me I'm still in the dark about this. Why do I have to reach out to everyone at every step of this process? Last I was told by Coleman Furniture, the manufacturer was shipping this item out last week but unless I see a shipping number or pictures from the delivery company I have zero faith that this information is accurate and is little more than a stalling tactic. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] Customer placed order in June and received order August 2014. 
Customer was aware of delivery time frame and had no issue with it at
that time.  Customer refused delivery of her dining room set as the
table was damaged on 8/* - we advised the customer we were ordering replacement and would update her
with an ETA.  On 9/* customer would not accept re-delivery.  Customer
initiated a dispute and the dispute was settled in our favor.  Customer
does not want to accept delivery.  We have advised customer of
cancellation fees and customer does not want to accept the fees.   Sharon M[redacted]Coleman Furniture