Smith Day Care Learning Center, Inc.

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any further questions, please let us know.We wish you continued success with your future fitness endeavors.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Unfortunately, we are unable to reach you in follow up to your feedback provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left by the local Fitness Manager
We look forward to
speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear Ms***,Our records indicate that a refund check (check #***) in the amount of $was mailed to your address on file on 11/30/16.Sincerely,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I recently put a new CC on the membership solely so I could gain access to the club just in caseI had to cancel my DEBIT card because they were going to draw from my acct and overdraft meThis is months and months after I have sent them emails and contacted their managerI literally have zero control over my account.I went to the gym last night and apparently they STILL have my account over due and did not draw the funds from the new CC.This is embarrassing and I am tired of being humiliated despite PAYING MY DUES. I work hours a day and I am sorry that I cannot return callsEmails are the best way to contact meI can be contacted at ***At this point, a free complimentary month/waive of $will make me satisfiedOtherwise, I intend to cancel at the end of the year and never use again.Regards,*** ***

Revdex.com:I have reviewed the response made by
the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never recieved my trainingsI wanted a guy at 6am to trainThey provided me nothing but excusesThe manager is lying, I never agreed to anythingI told her I wanted my money backI just want my $back and I'll be a happy camper.Regards,*** ***

Dear *** ***Our records indicate that the local Club Manager has contacted you in follow up to your concernIf you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

The contract is in place & signed before the move starts The contract states that fragile items packed by the customer are not covered Packing fragile items is a very delicate task It has to be done correctly and with the correct materials to insure fragile items do not get broken during the movement of the truck etc If the insurance covered everything that a nonprofessional packer packed what's to stop people from not being careful throwing stuff in a box & just getting items after every move? Our employees are very careful with all items they are moving If the items were properly packed there should have been no issue with damage

Dear
Ms***,
Thank
you for your response
As
previously mentioned, we would like the opportunity to speak with you regarding
your concern; however we have been unable to do so to datePlease note that
it’s important that we have the opportunity to speak with you in order to
clarify the terms of your agreement, as well as ask you the appropriate questions to help you and determine the next
steps to resolve your concern
Once
again, we ask that you please contact our office at your earliest convenience
so we can assist you with this matterPlease call #866-417-for assistance
Sincerely,
Hour Fitness Corporate
Office

Dear *** ***Our records indicate that the local Club Manager has contacted you in follow up to the additional feedback you provided to the Revdex.com. Should you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action does not fully resolve my complaint. For your reference, details of the offer I reviewed appear below
The business DID provide refund of yearly fees not disclosed
The business DID provide partial refund of overpaid membership and partial credit towards future membership for those amounts unable to be refunded at the club level
The business DID NOT provide notice that an updated policy would protect their members from fraudulent activities as carried out by their employees and representativesAs a result of a 2-year fight with the business and numerous ignored requests from the corporate office including refusal to provide chain-of-command complaint contacts, I requested:
" That hour would put in place a policy that would inform consumers when an Employee acting on their behalf to set up contracts, is fired for setting up fraudulent accounts so that the issues can be thoroughly addressed in a timely manner."
This particular burden WAS NOT metThis is crucial to fair business practices and consumer protection and rightsThis is equally as important as providing remedy for fraudulent billing- to address the emotional duress inflicted by the business in their initial refusal and inadequacy with resolving the complaint in a timely manner, having known that their employee committed fraudA policy to contact victims of fraud when known, should be the burden of the business and not the victim
Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a confirmation letter/ email to my resolutionAs agreed on my phone call conversation with hours fitness, I will pay the $annual fee of my lifetime membershipI would need confirmation in order to avoid the same situation from occurring in the upcoming years as I plan to be a loyal member.
Regards,*** ***

Dear Mr***,
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
As stated in your membership agreement (Section 5c- Liability for
Property), Hour is not liable to you
or your guest for any personal property that is damaged, lost, or stolen while
on or around Hour's premises including, but not limited to, a vehicle or its
contents or any property left in a lockerIf you or your guest cause any
damage to Hour's facilities, you are liable to Hour for its cost of
repair or replacement
Additionally, as per the Membership Policies page of your
agreement, our Locker Policy reads:
Hour provides lockers for your use on a daily basis and suggests using a lock
to protect your propertyDo not leave valuable property in a locker at any
timeHour is not responsible for any theft or damage to your propertyIf
you leave a lock on the locker overnight, Hour will consider your property
abandoned and have the right to donate your property to charity
Our records indicate that the club management team did attempt to
work with you by offering our assistance to work with local authorities to
assist with the investigation, as well as offering a gesture of goodwill for
the inconvenience; however, we are sorry to hear that you declined their offer
We hope that this brings some clarification to your concern, as
well as the terms of the membership agreement that you purchased with Hour
FitnessIf you would like to request a copy of your original membership agreement, please let us know
Once again, we apologize for any inconvenience that this may have
caused. We are sorry that you are not
satisfied with the resolution; however as a company we feel that we have made a
good faith effort in addressing your concern
Sincerely,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have addressed your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference
to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI haven't received the refund of $29.99.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I
have resolved this issue with Hour Fitness Thank you for your help
*** ***