Smith Day Care Learning Center, Inc.

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.comAnother follow up call was placed on 12/7/at which time you were provided all pertinent details related to the resolution of your membership concern.Sincerely,Hour Fitness Corporate

Dear *** ***Our records indicate that a Member Care Specialist from our office has contacted you and left a voicemail providing an update regarding the status of your concernWe will be in touch with you again shortly once the next update becomes available. If you have any questions,
please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called General manager *** ***, she was unavailable and I left a message, but she havn't called me backThe first time in September she promised me to fix the doorBut never been done since nowShe knows the problem, but not willing to fix
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** ***
The issue that was filed with Revdex.com has not been resolvedI spoke with *** in referenced to the contract issues and excessive price increaseIn addition, I told her that I had provided a copy of the contract on multiple occasions to Hour Fitness during the period I was trying to resolve this issue directly with them, but each time I was ignore and didn't get a response.
I also told her that a copy of the contract was uploaded with my complaint to Revdex.com*** stated that she will look into it and get back to me.
I had received a voice message and an email on 3/from *** I immediately emailed back*** and left a voice message for her as wellTo date I have not received a reply back or telephone call The status of the issue is still the same as it was when the complaint was filed.
Please do not hesitate to contact me at *** if you have any questions or need information
*** ***

Dear *** ***
We are unable to reach you in follow up to the additonal feedback you provided to the Revdex.comThe local General Manger has attempted to call you on 9/21/16, 9/23/16, and 10/26/but has not received a return call.
At your earliest convenience, please contact us by calling the phone number provided in the voice mails left by the local General Manager
Sincerely,
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to your concernUnfortunately, they were not able to reach you At your earliest convenience, please respond by calling the phone number provided in their voicemail
We look forward to hearing
from you soon
Yours in Fitness,Hour Fitness Corporate

Dear *** ***
Per your membership
agreement purchased on 11/16/06, your membership is eligible for an annual
dues increase after the initial prepaid term. Please note that
this increase was not a decision which we took lightlyHowever, it was an
important and necessary step to ensure we provide all of our members with a
clean, friendly, well-maintained club experience.
We value your loyalty
and believe even with the increase, you are still getting the best value and
access to all Sport (Active and Fit-Lite level) clubs nationwide based on your
access level
Please note that any variances in pricing, access, terms and conditions, etcare based on the type of membership purchased, as well as when/where it was purchased by the member as pricing/promotions may vary by club locationAs such, we are unable to verify what type of membership your friends purchased with Hour FitnessAdditionally, due to privacy laws, we would not be able to discuss the terms of their agreement with youWe can only speak of the terms and conditions of the membership product purchased by you.On behalf of Hour
Fitness, we thank you for your valued business and look forward to helping you
with your fitness journey in the many years ahead
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you to address your concernShould you have any further questions regarding this matter, please let us know.Promoting Health and Fitness,
Hour Fitness Corporate

Dear Ms***,
New Roman",serifTimes New Roman"">
Our records indicate
that a Member Care Specialist has attempted to contact you in follow up to the
comments you provided to the Revdex.comUnfortunately, they were
unable to speak with youAt your earliest convenience, please contact us by
calling the phone number provided in their voicemails for assistance
We look forward to
speaking with you soon!
Promoting Health and
Fitness,Hour Fitness
Corporate Office

Dear *** ***
Our records indicate that your concern has since been addressed by our officeShould you have any further questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number
provided in their voicemail. We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Does state they may increaseHowever it doesn't give an increase amour as listed for monthly membersI believe the amount increased is excessive!!!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was a follow up call from someone but all they did was deny responsibility and defend the actions of their corporationThere is no agreement to not be allowed to cancel without a dollar termination fee or agreement to automatically charge an annual fee because these one sided fees were not explained at the time of signiture where there is supposed to be a meeting of the minds
I would not have agreed to membership if these things were explained to me and I highly believe that the salesman/manager do not have any incentive to explain these terms and purposely avoid them.Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, we have not had a discussion about this issue as described in the proposed resolution feedbackRather, I received a call on a Friday during business hoursSince the time was inappropriate, I requested that we speak on the following Monday to allow my legal representative to join the conference callIt's been two weeks and still no return call has been placed
Next, no policy change has occurred at the pool area the said institutionI have observed several users run the same routine without any reprimand or run-ins.
Do respond with a follow call and a written explanation of the changes as necessary
Regards,*** ***

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. Additionally, we are unable to leave a message as your voicemail is full.
At your earliest convenience, please provide an alternate phone number where we may contact you in
follow up to your concern
We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to the additional feedback you provided to the Revdex.com, and they are currently working with you towards a resolution to your concernShould you have any further questions or concerns regarding this matter, please let us know
Yours in Fitness,24 Hour Fitness Corporate