Smilebox Inc

This has been resolved.

Case #[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on September 26th 2016.
 
The following account is a **FREE, basic account only**: [redacted]@yahoo.com
 
Is there any other email address your paid, premium account...

could be under?
 
Please share with us the following information:
1) Full name on the credit card
2) Last 4 digits only of the credit card charged
3) Date and amount of the last charge
4) The billing address entered
5) PayPal users: please provide the transaction ID or billing agreement ID
 
 
We hope this will resolve this complaint.
 
Sincerely,
[redacted]
Customer Support
Smilebox, Inc.

April 24, 2016
Case [redacted]
This letter is intended as a response to the complaint filed by [redacted] on April 17th 2016. We checked our system and found that [redacted] received an answer to her request from our customer support on April 16th 20016. Her...

account is under:
[redacted]
Please find below a copy of the answer:
‘’ Dear [redacted],
Your account shows multiple or pending charges, it is an authorization hold. You will not be billed for the temporary authorization.
When you change your subscription model (annual to monthly) , your bank verifies your information and puts a temporary hold on the amount. Pending authorization charges are not actual charges and will disappear in few days.
You can check your renewal date by visiting http://my.smilebox.com.
If you still have questions on authorization, please contact your bank.
Tania M[redacted]Smilebox Customer Support TeamMore help can be found at http://support.smilebox.com
‘’
We hope this will resolve this complaint.
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

Complaint: [redacted]I am rejecting this response because:
They failed to address their deceptive business practices.
And 30 days is not enough given that credit card cycles are about 30 days.Sincerely,[redacted]

January 5, 2016
 
Case #[redacted] [redacted]
This letter is intended as a response to the complaint filed by [redacted] [redacted]on December 30th 2015. We checked our system and found that [redacted] [redacted]signed up for our 7-day free trial, which continued on to an annual subscription, as we...

do not offer a monthly subscription option. Her account is under:
 
[redacted]
 
She subscribed to Smilebox and was billed $47.88 on December 18, 2008 for an annual subscription. We refunded the amount billed to her Visa credit card ending in [redacted] on January 5, 2016. Her subscription has been cancelled and she will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
Samantha T[redacted]
Customer Support Team Lead
Smilebox, Inc.

Case # [redacted]  This letter is intended as a response to the complaint filed by [redacted] on April 28th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial on April 19th 2015, which continued on to an annual subscription, as we no longer ...

offer a monthly subscription option. Her account is under:  [redacted]@gmail.com She subscribed to Smilebox and was billed $47.88 on April 27, 2015 for an annual subscription, which she cancelled on April 28th (the 9th day). After receiving her request and reviewing her account, we refunded the full amount billed to her MasterCard credit card ending in [redacted] on April 30th, 2015. Her subscription has been cancelled and she will not be billed again. We hope this will resolve this complaint. Sincerely, [redacted]Customer Support Team Lead Smilebox, Inc.

June 5, 2016
 
Case #[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on June 5th, 2016. We checked our system and found that Jamie Anderson signed up for our 7-day free trial, which continued on to an annual...

subscription, as we do not offer a monthly subscription option. His account is under:
 
[redacted]@comcast.net
 
He subscribed to Smilebox and was billed $47.88 on 6/3/15, for an annual subscription. We refunded the amount billed to his VISA credit card ending in [redacted] on 06/05/2016. His subscription has been cancelled and he will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

July 27, 2016
 
Case [redacted]
[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on February 2nd 2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual...

subscription, as we do not offer a monthly subscription option. His account is under:
 
Unfortunately, we were unable to find an account under the email address provided.
 
**Please share with us:**
1) Name on the credit card
2) Last 4 digits only of the credit card charged
3) Date and amount of the last charge
4) The billing address entered
5) PayPal users: please provide the transaction ID or billing agreement ID
 
Thank you for your cooperation.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

Case #  [redacted]
NAME   [redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on June 3rd 2015.
 
We checked our system and found that [redacted] has an annual  subscription to Smilebox.
 
Her account is under:
 
[redacted]@gmail.com
 
She was billed $47.88 on May 17, 2015 by [redacted] for her annual subscription.
[redacted] sent her an email about the billing on that day, but she did not contact us about the billing until two weeks later.
We are sorry, but we are unable to refund this billing to her [redacted] account.
Her subscription has been cancelled and she will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
 
Samantha T[redacted]
Customer Support Team Lead
Smilebox, Inc.

May 30th, 2016
 
Case #[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on May 29th 2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual...

subscription, as we do not offer a monthly subscription option. Her account is under:
 
[redacted]
 
She subscribed to Smilebox and was billed $47.88 on 5/11/16, for an annual subscription. We refunded the amount billed to her VISA credit card ending in [redacted] on 05/2017. His subscription has been cancelled and he will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

Complaint: [redacted]I am rejecting this response because:
The response you received from Smilebox is not accurate.  I have included the initial e-mail from Smilebox notifying me to renew my membership.  I renewed for a year on my credit card on !2/07/2016.  This was not a trial or a monthly membership as you can see on their 12/9/2016 email sent to me.  I have had a yearly membership with this company for over 4 years.  They have never until Revdex.com contacted them acknowledged my payment after numerous requests.  Not only can they not be reached by phone, they cannot be reached by letter.  Attached is the copy of the letter I sent to the President/CEO of Smilebox at the address listed on line and with the Revdex.com.  As you can see by the postmarks and the return label, the address is vacant and unable to forward.
As to refunding my membership money as requested, the reality is a bit different.   I spoke with Citicards today and Smilebox is refunding Citicards not me.  Citicards credited my statement for the $47.88. on January 19th.  Citibank had also investigated my dispute with Smilebox.  
It is unfortunate that Smilebox does not have a way to contact their customer service by phone.  This problem could have been solved by the first contact.  The product is a good one, but their customer service is non-existent.  
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I do not know who [redacted] is and my bank account has not been credited. They still need to do that. Sincerely,[redacted]

May 25, 2016
 
Case # [redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on May 19th, 2016. We checked our system and could not find any account registered under the provided email.
We requested further information in...

order to assist her. We are now waiting for her answer.
 
We hope this will resolve this complaint.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

Complaint: [redacted] I am rejecting this response because:  my complaint #[redacted] has NOT been resolved at all. There has been no indication that your company contacted the company that I am unhappy with. The online site for Smilemaker has a D rating which indicates to me that customers are having issues with their performance. My complaint was I wanted to use the online site FREE and they wanted a credit card number for me to use it FREE. I am NOT speaking of the first time use last year. I tried to access the FREE account within the last 3 months and was told I needed to provide a credit card number for a FREE 7day account. Please don't think that because I don't check my emails daily that I am not interested in getting some accountability from this company for false advertising.Sincerely,[redacted]

April 27, 2017    Case #[redacted]   This letter is intended as a response to the complaint filed by [redacted] on 3/29/2017. We checked our system and found that she signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription option. Her account is under:   [redacted]@aol.com   She subscribed to Smilebox and was billed $47.88 on 9/18/2016 for an annual subscription. We refunded the amount billed to her Master card ending in [redacted] account on 3/28/2017. The transaction reference of the charge is: [redacted] .Her subscription has been cancelled and she will not be billed again.   We hope this will resolve this complaint.   Sincerely, Tania M[redacted] Customer Support Team Smilebox, Inc.

For customers who would like to try our premium features before committing to a paid membership, we offer a 7-day free trial (credit card details required) for the first time users. At the conclusion of your trial, your account will continue onto a subscription unless we receive a cancellation request from you before the end of the free trial period.

Complaint: [redacted]I am rejecting this response because: Smilebox's automatic charging policy is designed to trick the customer. It seems to be very easy for them to inform the customer that their credit card has BEEN charged, but they  do not find it necessary to inform the customer that the card is about to be charged. When a customer clearly does not wish to continue their subscription, they should acknowledge and respect that.
This is such incredibly poor customer service that I find it surprising that they are still in business. I would like my subscription to be prorated for the 2 days that passed the cancellation date.I do not want to be charged for the entire year.  
Sincerely,[redacted]

This letter is intended as a response to the complaint filed by [redacted] on September 26th 2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription option. Her account is under:
 
[redacted]@yahoo.com
 
She subscribed to Smilebox and was billed $6.99 on 5/7/2016, for an annual subscription. We have refunded all the charges billed to her Visa credit card ending in [redacted] on 9/6/2016. Her subscription has been cancelled and she will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
[redacted]
Customer Support
Smilebox, Inc.

June 14th, 2016
 
Case #[redacted]
[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on June 10th 2016. We checked our system and did not found any account registered under [redacted]@bellsouth.net. In order to further assist...

her, we request her to contact us at [email protected].
We hope this will resolve this complaint.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

Case #[redacted] This letter is intended as a response to the complaint filed by [redacted] on February 26th 2015. We checked our system and found that Paulette signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly...

subscription option. Her account is under:[redacted]@yahoo.com She subscribed to Smilebox and was billed $47.88 on July 15, 2015 for an annual subscription. Before signing up, customers are shown the following screen (attached) which outlines our $47.88 price. Because of the technical problems she experienced, we have refunded the amount billed to her Visa credit card ending in [redacted] on July 27, 2015. Her subscription has been cancelled and she will not be billed again. We hope this will resolve this complaint.  Sincerely, Samantha T[redacted]Customer Support Team Lead Smilebox, Inc.