Smilebox Inc

Case #[redacted] This letter is intended as a response to the complaint filed by [redacted] on July 30th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription because we did not receive...

acancellation request before the end of the trial period: [redacted]@yahoo.com She subscribed to Smilebox and was billed $47.88 on April 17, 2015 for an annual subscription. The earliest cancellation request on file is from April 22, 2015.  Before signing up, customers are shown the following screen (attached) which outlines our $47.88 price. Customers must also check that they have read and agree to our Terms of Service, which outline our automatic billing policy at the conclusion of the trial and the no-refund policy.  Her account has been scheduled to cancel before renewal and she will not be billed in the future. We hope this will resolve this complaint.  Sincerely, Samantha T[redacted]Customer Support Team Lead Smilebox, Inc.

Case #[redacted]This letter is intended as a response to the complaint filed by [redacted] on June 10th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial (credit card required), which continued on to an annual subscription, as we no longer...

offer a monthly subscription option. Her paid account is under: [redacted]@performanceacademies.com This is not a fraudulent charge. She subscribed to Smilebox and was billed $47.88 on May 17, 2015 for an annual subscription. The first request we received was dated June 15th, which is 29 days outside of the trial period.  Before signing up, customers are shown the following screen [attached], which outlines our $47.88 annual price (equivalent to $3.99/mo, billed annually). Customers must also agree to the Club Smilebox Terms of Service, which outline our upfront, automatic billing policy. Her subscription has been scheduled to cancel before renewal and she will not be billed again.  We hope this will resolve this complaint.  Sincerely, Samantha T[redacted]Customer Support Team Lead Smilebox, Inc.

Case #  [redacted]
NAME   [redacted]
 
This letter is intended as a response to the additional information filed by [redacted].
 
 We checked our system and found that [redacted] has an annual subscription to Smilebox.
 
The account is under this email address:
 
[redacted]@gmail.com
 
He was billed $47.88 on April 19, 2015 for the renewal  of the annual subscription.
We are sorry, but we are unable to refund this billing because the customer waited more than 30 days to contact us about the billing.                                    ...⇄
The subscription has been cancelled and he will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
 
Samantha T[redacted]
Customer Support Team Lead
Smilebox, Inc.

Hello,
Unfortunately, we were unable to find an account under the email address provided.
**Please share with us:**1) Name on the credit card2) Last 4 digits only of the credit card charged3) Date and amount of the last charge4) The billing address entered5) PayPal users: please provide the...

transaction ID or billing agreement IDPlease send this information at [email protected]

Complaint: [redacted]I am rejecting this response because: I did not subscribe to this website I have not used it and did not want it I want my money back I did not use it and have not used it this company is a SCAM I have tried to contact the company via telephone no one answers the phone my next option is to contact the Attorney General in Washington state. It is a scam and I want my money refundedSincerely,[redacted]

June 14th, 2016
 
Case #[redacted]
[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on June 11th 2016. We checked our system and did not found any account registered under [redacted]@yahoo.com. In addition, please note that the...

automatic renewal is clearly stated in Smilebox Terms and Conditions that each customer must read and sign before processing to the registration. To further assist the customer, she must contact us at [email protected]. We hope this will resolve the complaint.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc.

Revdex.com:I wish I did not have to complain to the Revdex.com for them to tell me this. I am, as I said, asking for the amount they took from me and the two $29.50 insufficient funds I received due to this amount being taken out of my budget. I am on disability and have a very tight budget.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Case #[redacted]   This letter is intended as a response to the complaint filed by [redacted] on April 6th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription because her account was not cancelled...

before the end of the trial period.   [redacted]@hotmail.com She subscribed to Smilebox and was billed $47.88 USD on April 4th 2015 for an annual subscription. After contacting us, we refunded the full amount billed to her Visa card ending in [redacted] on April 9th 2015. Her subscription has been cancelled and she will not be billed again. We hope this will resolve this complaint.  Sincerely, [redacted]Customer Support Team Lead Smilebox, Inc.

May 22, 2017   Case #[redacted]   This letter is intended as a response to the complaint filed by [redacted] on 5/13/2017. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as...

we do not offer a monthly subscription option. His account is under:   [redacted]@gmail.com     He subscribed to Smilebox and was billed $47.88 on 4/20/2017 for an annual subscription. We refunded the amount billed to his account on 5/15/2017. His subscription has been cancelled and he will not be billed again.   We hope this will resolve this complaint.   Sincerely, Tania M[redacted] Customer Support Team Lead Smilebox, Inc.

Complaint: [redacted]I am rejecting this response because:First of all, I was charge $51.23, not the $47 that you claim.Second, I did not see the charge on the bill since the credit card I used has a cycle that begins just before April 20.  Thus, it was less than a month from the time that I saw it and the time that I first contacted Smilebox.Third, the combination of well-hidden terms and a non-prorated refund policy is simply bad business for the consumer.  It is a veiled attempt to extort money from unsuspecting people.Sincerely,[redacted]

Case # [redacted]
This letter is intended as a response to the complaint filed by [redacted] on January 22nd 2016. We checked our system and found that Jerry signed up for our 7-day free trial, which continued on to an annual subscription because we did not receive a cancellation...

request. His account is under:
[redacted]
He subscribed to Smilebox and was billed $47.88 on January 2, 2016 for an annual subscription. We refunded the amount billed to his Visa credit card ending in [redacted] on January 26, 2016. His subscription has been cancelled and he will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
Samantha T[redacted]
Customer Support Team Lead
Smilebox, Inc.

Case #  [redacted]
NAME   [redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on September 16, 2015. We checked our system and found that [redacted] had an annual subscription to Smilebox.
 
His account is...

under:
 
[redacted]@gmail.com
 
He was billed $47.88 on September 9, 2015 for an annual subscription.
We refunded the amount that he was billed to his credit card on September 18, 2015.           
Her subscription has been cancelled and he will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
 
Samantha T[redacted]
Customer Support Team Lead
Smilebox, Inc.

November 16, 2016
 
Case #[redacted]
[redacted]
 
This letter is intended as a response to the complaint filed by [redacted] on 11/08/2016. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued to an annual subscription, as we...

do not offer a monthly subscription option. His account is under:
 
[redacted]
 
He subscribed to Smilebox and was billed $47.88 on 09/18/2016, for an annual subscription. We refunded the amount billed to his Visa credit card ending in [redacted] on 11/16/2016. His subscription has been cancelled and he will not be billed again.
 
We hope this will resolve this complaint.
 
Sincerely,
[redacted]
Customer Support
Smilebox, Inc.

We only received an email from the customer today. Each account is tied to an email address and the one they provided did not have an account connected with it. We replied that we would be happy to assist but require further information to locate the account. There is not much we can do until they...

reply.We do not offer telephone support for our customers. However, we have had much success with our email service. We are happy to refund customers where appropriate. Please note: Smilebox offers two types of subscription to premium membership, which allows uses to use the premium designs. 1. Annual for $47.88, billed once a year - ($3.99 is the breakdown over a 12 month period)2. Monthly for $6.99, which can be cancelled each monthEach are charged on an auto-renew basis as per our terms, unless canceled prior to the charge being collected.We also offer an initial 7 day trial period in which a customer can test out the membership and cancel before being billed.Our terms can be clearly reviewed prior to a customer signing up. In order to complete subscription they have to agree to our terms.  Printing costs are separate to membership fees.We look forward to hearing from the customer with the information required to locate the account, we may still be able to refund if it is within an appropriate amount of time.          However, we still offer our customers 7 days to cancel their annual subscription. Your request was after that period.For annual subscription renewals, a reminder is sent in advance which includes the date of renewal and the option to cancel.

Complaint: [redacted]I am rejecting this response because: You have all of my information, I am certainly not going to give it out again so I can be charged again.  Please mail a refund to me for $47.88   my account is still active until Nov as it was extended but I un installed it and do not plan on using it again or in the future.  Mail check to:  [redacted]  [redacted]  [redacted]  Sincerely,[redacted]

The company finally reached out to me via email after a long while but they issued me my money back so I have no need for this complaint to continue.  
Thank You

Case #[redacted] This letter is intended as a response to the complaint filed by [redacted] on May 10th 2015. We checked our system and found that [redacted] signed up for our 7-day free trial, which continued on to an annual subscription, as we do not offer a monthly subscription option. Her...

account is under: [redacted]@gmail.com She subscribed to Smilebox and was billed $47.88 on May 10, 2015 for an annual subscription. After receiving her request, we refunded the amount billed to her [redacted] account under Billing ID B-[redacted] on March 11, 2015. Her subscription has been cancelled and she will not be billed again. We hope this will resolve this complaint. Sincerely, [redacted]Customer Support Team Lead Smilebox, Inc.

Desired resolution: I want Smilebox to immediately credit $27.96 back to my wife's credit card ending in x[redacted], to remove her card information from their database and to close any account linked to her card, to [redacted] or [redacted] or to [redacted]@yahoo.com or [redacted]@yahoo.com.We have provided Smilebox with the last 4 digits of the credit card and other requested information twice already - and the issue has not yet been resolved and we continue to be charged monthly. I clicked on the "do not accept the response" link because responding as Smilebox instructed has not addressed the problem.My wife [redacted] provided the information to [redacted] on 6/29/16 (request #[redacted]). I provided it again to the Smilebox Support Center on 8/26/16 (request #[redacted]). Neither attempt successfully resolved the issue. I am sending the information a 3rd time via my Revdex.com Complaint ID #[redacted].1) Full name on credit card: [redacted]2) Last 4 digits only of the credit card charged: [redacted]3) Date and amount of last charge:9/27/16: $6.99 (charge pending per credit card online statement)8/28/16: $6.99 (reference number [redacted])7/28/16: $6.99 (reference number [redacted])6/28/16: $6.99 (reference number [redacted])4) Billing address entered: [redacted]5) Not applicable

Case # [redacted]
 
This letter is intended as a response to the complaint files by [redacted] on February 25th 2016. His account is not under the provided email address. We have requested further information in order to find his subscription. We are now waiting for his...

answer.
 
We hope this will resolve this complaint.
 
Sincerely,
Tania M[redacted]
Customer Support
Smilebox, Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]