Smartfares

Revdex.com, I explained the fees in my last responseThis customer did not provide any new informationWe do not control airline faresIf there is a difference in fare, or an airline penalty to exchange a ticket, we have no control over the airlines rulesOur company also charges an exchange fee which is clearly laid out in our terms and conditionsExchanges are very time consuming and only well trained, experienced travel agents can perform themWe have to charge a fee for this serviceRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x *** – FAX: (858) 408-3815EMAIL: [redacted]

We had one of our Spanish speaking agents contact the passenger It appears the problem was with American Airlines not us This is something she will need to take up with AmericanThey had an overnight in Dallas She said her boarding pass said Gate DIn the morning that is where they proceeded to goHowever American had changed the gate Apparently this change resulted in the passengers missing the flights In speaking with American Airlines they state the tickets were exchanged in Dallas It appears this is something that needs to be taken up with American direct

Revdex.com,This disputed amount was refunded on 10/16/I have attached a refund receipt for your convenience.Regards, Roman [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: (858) 408- EMAIL: [redacted]

Revdex.com, Our agents never charge more than agreed upon over the phoneAs a courtesy I am refunding the disputed $feeI have attached a receipt for your convenience The funds may take up to business days to return to the customer's account depending on the policies and procedures of their card issuing bank Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x *** – FAX: (858) 408- EMAIL: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.They have not offered me any money or refund of monies owed or any explanation of why they have stolen a further AUD$from my account above the GRAND TOTAL shown to me on their website!!! As shown on my photo of their website my GRAND TOTAL was AUD $and yet they have withdrawn the following amountsOctober AUD $October AUD $October AUD $October AUD $foreign currency transfer fee!!!! October AUD$31.95.foreign currency transfer fee!!! October AUD$ Foreign currency transfer fee!!!! This company has so far taken from my bank account a total of AUD $ They have STOLEN from me over AUD $! No where did they indicate they would charge foreign currency transfer fees and my GRAND TOTAL was displayed to me in AUD$! It is scandalous how they are trying to rip customers off- if I'd of know I would have booked elsewhere, appalling behaviour from a company Regards, [redacted] ***

Revdex.com,We are not responsible for Visa/Passport issuesThe terms and conditions clearly state: The customer is responsible to have all valid travel documents for overseas flights, such as: passport, visa, inoculation record, etc Furthermore, the reservation request clearly states:As the traveler, you are responsible for all necessary travel documents and making sure that all are current (Passports, Visas, Driver's License)Please visit TSA for any questions regarding this, as well as information on check in procedures and airport security.This is not the responsibility of our agency.Regards, [redacted] Senior Executive Administrator DIRECT: ( [redacted] EMAIL: [redacted]

Revdex.com, We do not control airline ticket inventoryInventory is uploaded by the airlines directly through a Global Distribution System (GDS) that syncs up with our website, as well as all other websites selling airline ticketsWhile inventory may show available while the customer is going through the booking process, sometimes we are unable to confirm the reservationCustomer's are always notified as soon as possible via email and/or phone call I do not even see an intial confirmation of this reservation in our systemThe inital confirmation states that we received the reservation request but tickets have not been issued and the booking is not confirmedOnce tickets are issued (generally within minutes of online booking), the customer is notified with a second confirmation email which provides ticket numbers Regards, [redacted] Senior Executive Administrator LBF Travel, Inc

Revdex.com, We refunded $on 5/12/to the customer's card ending in The balance was issued to him via check directly from the airlineIt appears this case is completely resolved Please have the customer update me if there are any outstanding issues Regards, *** [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com, To clarify, this customer had three valid bookings with our company, none of which were Bar Harbor to Newark [redacted] - 9/4/- Seattle to Boston [redacted] - 9/6/- Boston to Bar Harbor [redacted] - 9/14/- NYC to Seattle We never sold a flight from Bar Harbor to Newark so there is nothing that we can refund hereRegards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x [redacted] – FAX: [redacted] EMAIL: [redacted]

Revdex.com, I do not see any additional information submitted by this customerHe states that he is speaking with MrHardersWe already have a senior manager working on it as wellWhat is the further information that he submitted? Regards, [redacted] Senior Executive Administrator DIRECT: (858) 429-x *** – FAX: (858) 408-3815EMAIL: [redacted]

Ms [redacted] was sent an email stating we were unable to issue her tickets as the fare was not availableThis happens sometimes with [redacted] Airlines as well as [redacted] and [redacted] They load their fare but are slow to update availabilityThis was actually an invalid fare The system showed a fare that was not available We try to catch them as fast as we see them so that we can advise the passenger When she originally booked her flight she was sent an email saying we received her request It states she will get a second email once it is ticketed However she did not receive the second email She was sent an email saying we were unable to confirm her flights The email states to either call our customer service desk or go back online The reason her fare was higher is because the original fare was not available

Complaint ID # [redacted] : Thank you very much for all your help in getting my money back from Smartfares If it wasn't for you, I would not have been successful My heartfelt gratitude and kind regards to you Best [redacted]

They are horrible! They do not have their sh [redacted] together at all and they argue with their customers on the phoneThey messed up my reservation and would not give me a refundThen when they charged my card they charged me with two different chargesWhen I looked on the airlines website at my reservation the total price was given for my ticket including taxes and fees, so basically the company charged me an extra $for themselves and said it was taxes and fees through the airlineThen they couldn't give me an emailed receipt with the charges listedI've called them many times to clear things up regarding the charges and the reservation that I had cancelled but they sent through anyways and they will not do anything for youThey just argue with youEach time I call the customer service person does not have accurate information and they do not know what is going onThey completely ignored and did not acknowledge the fact that I called to cancel the reservation within their stated time period and said that they could cancel it but I would not get a refundThey are complete [redacted] and a joke

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] [redacted]

Made flight reservation for domestic travel via company websiteChecked status of reservation one month later and found that reservation had been cancelled by Smartfares.com without my knowledge or notificationCalled American Airlines and made reservation directly with their booking departmentCancelled all transactions with SmartFares.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The amount they are offering is not enough Regards, [redacted]

Revdex.com, I have refunded this customer for the disputed amountI have attached a receipt of the refund for their conveniencePlease note that refunds may take business days to refund to the customer's card depending on the policies and procedures of their card issuing bankRegards, [redacted] Senior Executive Administrator DIRECT: ###-###-#### – FAX: ###-###-####EMAIL:***@lbftravel.com

Revdex.com, I have refunded the requested amountIt will come through in two credits: $and $The refund may take up to business days depending on the policies and procedures of the customer's card issuing bank and our issuing banks weekly batching process I have attached receipts for these two refunds for the customers convenience Regards, [redacted] Senior Executive Administrator LBF Travel, Inc

Revdex.com, LBF Travel, Inc will be issuing this customer a refund in the amount of $ I spoke with the customer on the phone confirming his addressThe check will be mailed next week directly from Wells Fargo Regards, [redacted] Office Manager DIRECT: ###-###-#### – FAX: ###-###-####EMAIL: ***@lbftravel.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below LBF Travel you need to do your research correctlyDid you not read the complaint? First of all, there were two tickets purchased and they were not for meThe tickets were for my minor childrenAgain, the booking reservation # is [redacted] The travelers were [redacted] and [redacted] ***The tickets were purchased in May for a departure in June! The children NEVER boarded the plane because they were not allowed by the airlineThe airline has refunded you the money on July 18th to your San Diego address and I want it backThere is no reason why I should not receive a full refundI paid $1,for these two tickets and I expect all of it backYour sales agent was only out to make a quick dollar by selling a service he knew would not be honoredYour travel agency conducts business in a dishonest mannerI suggest that before responding with such a erroneous information, you do your research!! I want the refund credited back to my card or a check mailed to my home address! Regards, [redacted]