Smartfares

Revdex.com:
I am unable to understand the response, yes this company is working on it. However it's been over year I haven't got my refund yet. I can't say that my complaint is resolved until I get refund.  
Attached visa statement shows all charges.
once I will receive refund, I will be more than happy to accept solution.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[
To date, I didn't get the refund the business promised.
]
Regards,
[redacted]

We have researched this issue.   Passenger original ticket came back unable to confirm.   Seats were not available.  One of our agents rebooked her on different flights that were available.  In this case the fare was higher.   As a courtesy we have refunded...

$140.30 back to her credit card.

Revdex.com,I apologize for the experience that this customer has had. I have refunded all fees resulting in a full refund of the amount he was seeking. I have attached the receipts as an attachment for the customer's convenience. Please be aware, funds may take 10-15 days to refund to the customer's...

account. If he has any questions, he is more than welcome to contact me directly via my email address below.Regards,[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]
EMAIL: [redacted]

Spend over $3200. for four tickets. One person needed to get back 24 hours earlier. There were tickets available yet they wanted to charge more than half of the original ticket fee. I fact they were charging a fine that was more than a whole new one way ticket. I will never order from them again, feel like I have been robbed.

Revdex.com,I need the customer to clarify what refund he received from the airline. As stated in my previous response, the refund was coming directly from the Airline to the customer. I am confused by what the dependency is here at this point.I also never received a fax regarding the $700.00 charge which the customer said they would fax. Since we are corresponding here, please have the customer submit it through the Revdex.com so we can all be on the same page.Regards,[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]
EMAIL: [redacted]

Revdex.com,
This customer is correct. It appears our agent rebooked the customer for the wrong date and passenger is due a refund for:
Locator: [redacted]
Ticket Numbers: [redacted]-40
Amount: $195.50 x 2 = $391.00
Please have the passenger confirm the...

amount, and also the name and address that we should send a check to.
Regards,[redacted]
Senior Executive Administrator
DIRECT: ###-###-#### – FAX: ###-###-####EMAIL:[redacted]@lbftravel.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
(I do not trust this company. I trusted them before in the hopes they would make good their services and they didnt. I wasted hours upon hours sitting in parking lots on hold with no response and I had to call back just to be put on hold again. I could have spent more time with my family. I refuse to accept this resolution.  A round trip ticket for me would be acceptable. So I can spend the lost time with family. I almost missed my flight because of your company. Even the agent I worked with who was a supervisor sat on hold for a long period of time to get me on the flight. If it were you, what would satisfy you??? I had people who were rude and disrespectful and it wasnt even my fault. It was your company's. Yet im the one who is getting the shaft on this deal...why???)
Regards,
[redacted]

Regarding complaint #[redacted], Is there a way I can change my desired outcome?  If so, I don't want my ticket/trip to be cancelled because now I'm afraid that the airfare will be more expensive.
I still would like an apology since they wasted countless hours of my time and I'd...

like them to stop misinforming their consumers.
 
Thank you kindly.

I spoke with Mr. [redacted] directly.   We are in the process of resolving his issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com,
This customer has not produced any new information. My last response remains valid. These airline tickets were purchased on 1/29/14. The customer no showed his flights and the tickets have no value now. I've attached the confirmation email in this rebuttal for your convenience.
I can forward it from the system if you need a cleaner copy.
Regards,
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x 5120 – FAX: (858) 408-3815EMAIL: [redacted]@lbftravel.com

Revdex.com,I refunded all of the amounts. I attached receipts in the original response showing the amounts. If the customer is claiming that he received one refund but not the other two, that is very bizarre since they were all refunded at the same time. Please have the customer send in a bank statement showing that he only received one of the three refunds.I've attached the receipts again for your convenience.Regards, 
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]
EMAIL: [redacted]

Mr. [redacted] cancelled the hotel directly thru [redacted] rather than thru us.  Generally the cancellation should have gone thru us in order to prevent penalties.   However we were able to waive the penalties in this instance.  Refund has been processed for $315.45.

Revdex.com,
I am confused by this complaint. Was the customer able to book? She said her card was charged, but then also stated that she was unable to complete the purchase.
If the issue is a $25.00 discount descrepency, I have no problem issuing a refund or that...

amount.
Regards,
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858) 408-3815EMAIL: z[redacted]

Revdex.com,
Our customer service representative, [redacted], is working with this customer. It appears the customer was emailed today to confirm her name and address so we can issue a check to her.
Please have the customer respond to [redacted], and we will submit this to accounting...

for payment via check.
Regards,
 
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858)
408-3815EMAIL: [redacted]@lbftravel.com

Revdex.com,
I'm seeing that we sent a confirmation email to this customer on 7/5/14 saying his ticket number [redacted] was confirmed. However, he must have spoke to someone and cancelled because I see the ticket was voided and never charged. The ticket was voided on 7/6/14 and should never...

have hit the customers bank account/credit card.
Can the customer please show that he was actually charged? I believe on 7/7/14 when he saw the charge, it was a pending charge from when it was ran on 7/5/14, and it hadn't dropped off yet from the void on 7/6/14.
Regards,
Zack Nelson
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858) 408-3815EMAIL: [redacted]

Revdex.com,Please have this customer provide a reservation number or airline ticket numbers. She can also provide the email address used to book the airline tickets. I cannot find anything connected to the email she provided in her complaint, and she did not mention a reservation number or ticket numbers...

so I cannot locate this reservation to research the complaint.Regards,[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]
EMAIL: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I want to be on record that they are not a legitimate company and because they held our money we all paid much higher than we should of and couldn't fly together.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]