Smartfares

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me, subject to the amount repaid being equivalent to the amount of the claim .  Subject to this I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com,
Our agents never charge more than agreed upon over the phone. As a courtesy I am refunding the disputed $60.00 fee. I have attached a receipt for your convenience.
The funds may take up to 10 business days to return to the customer's account depending on the policies and procedures of their...

card issuing bank.
Regards,
 
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858) 408-3815
EMAIL: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The amount they are offering is not enough.
Regards,
[redacted]

Revdex.com,
To clarify, this customer had three valid bookings with our company, none of which were Bar Harbor to Newark.
1. [redacted] - 9/4/14 - Seattle to Boston
2. [redacted] - 9/6/14 - Boston to Bar Harbor
3. [redacted] - 9/14/14 - NYC to Seattle
We never sold a flight from Bar Harbor to Newark so there is nothing that we can refund here.
Regards,
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]EMAIL: [redacted]

after researching this in full we have determined this was agent error.
We have refunded a total of 2460.55 back to [redacted] ending in [redacted]

Revdex.com,I do not understand the complaint. The customer is saying the only 2 tickets that were not cancelled were used. All other tickets were cancelled.Regards,[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: ([redacted]
EMAIL: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As of this typing, I have not received a refund in full as merchant states in their reply.  I have only received a credit of $188.00.  The total charge was $203.10. The Merchant did offer me a full refund via e-mail, but I am waiting for the additional $15.10. I do not want to exceed my time limit for responding, so I am proceeding with my protest until the $15.10 is credited.
Regards,
[redacted]

Revdex.com,
Our agents never charge more than agreed upon over the phone. As a courtesy I am refunding the disputed $60.00 fee. I have attached a receipt for your convenience.
The funds may take up to 10 business days to return to the customer's account depending on the policies and...

procedures of their card issuing bank.
Regards,
 
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858) 408-3815EMAIL: [redacted]

Revdex.com,
 
Please have the customer tell me the amount of the fee in question and I will process a refund.
 
Regards,
 
[redacted]
Senior Executive Administrator
LBF Travel, Inc.

Revdex.com,
Our websites show the fares that are currently available at the time of search. Our Application Programming Interface (API) syncs up with the Global Distrobution Systems (GDS) where airlines upload their fares. It is automated, real time pricing. Sometimes customers can attempt...

to secure fares that may have already been purchased by other consumers on ours or competitor websites. There is no way to prevent this and as the customer stated, this is laid out clearly in our terms & conditions.
Regards,[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: (858)
408-3815EMAIL: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.According to American airlines (receipt attached) On December 26th, 2016, the day before the trip, Lowcostairlines (LCA) changed the original reservation that we had purchased on 08/14/2016 for another one of much less price with such bad conditions that the airline company couldn't even assign seats given that the flight was full causing a lot of trouble for our tripI agreed to pay for regular air tickets of $1426.80 with the regular conditions of online check in, seats assignments and change notifications which we couldn't ever get from the cheapest tickets of $972.80 than LCA gave us.  We require compensation for all the trouble caused on those cheapest tickets we didn't agree to payThat was a bad faith intentional dishonest act on this company, 
Regards,
[redacted]

Revdex.com,
 
We apologize for the inconvenience this customer experienced. I have refunded $400.00 to him. Please see the attached receipt. Funds may take up to 10 business days to return to the customer's account depending on the policies and procedures of their card issuing bank.
 
Regards,
 
[redacted]
Senior Executive Administrator
DIRECT: ###-###-#### – FAX: ###-###-####EMAIL: [redacted]@lbftravel.com

Revdex.com,I have refunded $305.00 to this customer. Please see the attached receipt and confirm that this is a satisfactory result for the customer.Regards,[redacted]
Senior Executive Administrator
DIRECT: [redacted] x [redacted] – FAX: (858) 408-3815
EMAIL: [redacted]

Revdex.com,
I apologize for the experience that this customer has had. I have refunded all fees resulting in a full refund of the amount he was seeking. I have attached the receipts as an attachment for the customer's convenience. Please be aware, funds may take 10-15 days to refund to the...

customer's account. If he has any questions, he is more than welcome to contact me directly via my email address below.
Regards,
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]EMAIL: [redacted]

Revdex.com,
I have refunded all fees associated with this customer.
I apologize for the misunderstanding on this one. 
The funds may take up to 10 business days to return to the customer's account depending on the policies and procedures of their card issuing bank.
Regards,
 
[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]EMAIL: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Tell us why here...I researched the complaint.   Ms. [redacted] booked these flights over the phone with one of our agents on Nov 2, 2015
Ms. [redacted] received an email confirmation showing dates and times.   This was sent on November 2, 2015.   She was told at...

this time to double check everything.  Make sure dates are right, names routing. The reason for this is after 24 hours we are unable to change anything without a penalty.
Ms. [redacted] didn't contact us until April 27 2016.   All tickets are under penalty of the airlines.   Ms. [redacted] was advised we can help her make a change in dates. However she will have to pay the penalties that the airlines charge, plus the difference in the new fare.
This is why it is so imperative to double check your itinerary the minute you receive the email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com,
This customer received a confirmation email with valid ticket numbers on 4/15/15. I have attached it for your convenience. I can also forward it to the Revdex.com or this customer again upon request.
Regards,
[redacted]...

[redacted]
Senior Executive Administrator
DIRECT: (858) 429-7599 x [redacted] – FAX: [redacted]EMAIL: [redacted]

I left a voice mail for Ms. [redacted] as well as sent an email.  So that we can discuss the confusion.
Everything has been refunded.   I am not sure what the issue is at this point.