Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We apologize for the confusion regarding our website. You can go to sling.com/c/channels to view all the channels in the base...

services. You are then able to customize your services by adding just the extras that you want. To see what services you will need to receive your favorite channels, just click on the channel you are interested in. This will tell you if it is in a base package or if you need to add an extra service to receive the channel.We would like to offer you the 7 day free trial so that you can try out the services. If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we found another account that was set up with a two week free trial. There was...

an typo in the email address. We would like to offer you a refund in the amount of $74.97. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Thank you Revdex.com for standing up for us as customers with our hard earned money. You and all your colleagues deserve a big applause and standing ovations from us all. THANK YOU!!
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account what we can do for you is remove the Cloud DVR from your service and you...

will receive a prorated credit for the service that will be applied to your next billing cycle. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we will be unable to provide a refund on the account in...

question as Sling TV cannot validate or invalidate fraud claims.  We encourage you to check with anyone in your household who might have access to your card information to ensure they did not order the service without your authorization. If you suspect any fraudulent activity on your card, please contact your bank or card issuer immediately with a full description of the issue if you have not done so already. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted],  We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. After reviewing your account we show that you contacted us on 12/17/2017 and received a full...

refund in the amount of $24.99. Refunds take 5-7 business days to show up in your account. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance. Please don't hesitate to contact us with any questions or concerns.  Regards,  Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we offer $63.59. If you are amenable to this offer, please respond to your Revdex.com case with your...

acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of the account, we would like to offer you a full refund for $19.99. If you are amendable to...

this solution, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund issued at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We will be unable to refund any charges for the services on this account as we have no record of a prior...

attempt to cancel it. Our records show cancellation at end of cycle on December 29th with connectivity on account as of the 31st. If you have any record or evidence of a prior cancellation, please respond to this e-mail with it so we can reconsider your case. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

ello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After a review of your account, we would like to offer you a refund in the amount of $42.68. If you are...

amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:I followed your email you sent to me stating just click on a link to get a free streaming stick. And I followed all the steps. My month started on December 7. I will consider you giving me a full refund and start my subscription over and sending me the streaming stick. The next step is contacting my credit card company to dispute the charge on my card. 
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Our records indicate you had a duplicate account under another e-mail which we have identified and cancelled to...

avoid any future charges. We apologize for the inconvenience this has caused you, however, we will be unable to refund any charges for the services on this account as we show that both accounts have been used.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: [redacted]
I am rejecting this response because:I don't want to receive a credit for my next bills, I want to receive a FULL REFUND, I am missing this money to pay my bills and to receive a credit means that I can never cancel my account, otherwise I will never receive that amount in my life. That is totally unacceptable!
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the account, your account was cancelled effective immediately and a refund of $140.16 was processed on February 14th...

2017. It will be processed to your credit/debit card and should appear on your statement in 5-7 business days.Please let us know if there is anything further we can do. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your information, we have located 3 accounts that have been created...

between March 2017 through September 2017. Our records indicate that you were charged $104.95. We show that all accounts have utilized the service. Therefore we will not be able to issue a refund.   Please don't hesitate to contact us with any questions or concerns.    Regards,   
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. We apologize for the inconvenience caused by the issues with your gift card. Kindly respond to this e-mail with the following information so we may assist you in setting up your account:- Card PIN...

number: this is the number displayed in the scratch-off section of your card after it has been scratched off - Sling Programming you would like to be set up with: please go to www.sling.com to view our offerings - Your current address in Arizona Once we receive this information, we will notify you with any additional steps you need to take.Regards, Sling TV Customer Escalations [redacted] www.sling.com

Hello [redacted],  Please accept our apologies once again for any inconvenience this has caused you. Unfortunately after further research the only account that we have located under your information is the [redacted] email with the two charges of $19.99 for August 20th 2015 and $24.99 for September 21st 2015 for a total of $44.98.Is it possible you could have another account? If you suspect there is we can search for another account using a different email address, last 4 digits of a credit/debit card, or a full name if it could be under that also. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   We will be unable to refund any charges for the services on this account as we have no record...

of a prior attempt to cancel it. If you have any such record or evidence, please respond to your Revdex.com case with it so we can reconsider your case.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [redacted]@sling.com  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]