Sit Means Sit Dog Training

Complaint: [redacted]
I am rejecting this response because:I feel he is not accurately representing how he told me shock collars would be used and the dogs were returned to me ill and with sores from the collars that required veterinary treatment. He took the shock collars and said once he verified they were in working order I would be refunded the cost of the collars. I would like the money for the collars. This complaint is years old and and he is just now responding??! Ridiculous. 
Regards,
[redacted]

I am rejecting this because I was never issued a refund and actually have a judgment against them from circuit court that I can't collect because I am in a long line behind many other judgements.  Thank you,[redacted]

My chocolate labrador, Reilly, and I started working with Tom at Sit Means Sit when Reilly was approximately 4 months old. Reilly had no behavioral or training issues other than the normal puppy behavior and learning, and we just wanted to see what the program was all about and what Reilly could achieve. Here we are 2 years later, Reilly has earned his Canine Good Citizen and The Go Team Therapy Dog certification and he never ceases to amaze me. Reilly does awesome both on and off collar, and even when the collar is on, I rarely have to press the button nor is it above a level 3. Yes, Sit Means Sit training utilizes and remote/shock collar, but since Reilly was going to be a hunting/bird dog, we were going to incorporate shock collars into his training anyway. And yes, I signed a waiver upon purchase of the program stating that I was agreeable to using the shock collar for the trainings; no problem whatsoever. When Tom first showed us the collar (we have had previous experince with dogs and shock collars) he went through and demonstrated all of the levels and actually shocked himself in the hand with each different level to show that it is not painful to the dog, rather it acts as an "attention getter". I experienced the shock too, prior to ever using it on Reilly, and it is more of TENS unit sensation versus an actual shock. Reilly adjusted to the collar quickly, but the training is not something that you and your dog can learn overnight; it takes lots of practice and reinforcement but that part is fun if you are willing to commit. Tom was available, when needed, to assist with training excericses (including in-home assistance) and Reilly has learned so many different tricks and agility tasks, while also earning his Therapy Dog certification before he turned 1 year old. I was so impressed with Tom and the program, that Reilly's younger sister, Morgan, was also started immeadiately in the trainings at 10 weeks old. Because of Morgan's age, we started with a lot of healing and on-leash work, but when she hit the 4 month age mark, we transitioned her to the remote collar as well. Reilly and Morgan both attend the bi-weekly group classes that Tom, Esther, and Victoria host and they both look forward to the interaction, practice, and fun each week. Classess are held at public parks, at the indoor faciltiy, and even in busy public places like Lowes, PetCO, and Cheyenne Dog Food Company; Tom does his best to get the class out into public places. The skill level is so broad in each class and Tom, Victoria, & Esther do a great job of tailoring excericses so that each dog, regardless of skill level, gets to participate. Having all of the different skill levels present gives each team something to strive for. Now that classes are getting bigger and more people are participating, Tom will begin hosting begining, intermediate, and advanced classes which will be really cool. Sit Means Sit is still young and new in the Cheyenne area, but Tom, Esther, and Victoria are working hard to get the word out, learn new trainings/tricks, and taking the steps neccesary to develop a strong and successful business. I could not be happier with Reilly and Morgan's progress through the trainings and they have the potential to learn and achieve so much more! Morgan will test for her CGC and Go Team Therapy Dog certifications soon and after that, I think some dock jumping for both labs is in order! Can you imagine a better way to have fun with your fur kiddos and for the whole family? :) Keep up the great work SMS Cheyenne!

We are learning how to have happy, confident, and obedient dogs. Tom makes learning fun for both dog and human. It is such a creative program that has something for everyone!

from: SMS Cheyenne <[email protected]>to: Revdex.com Dispute Resolution <[email protected]>date: Sat, Sep 12, 2015 at 12:51 PMsubject:
class="Apple-tab-span"> Re: Revdex.com - Your request for case files 
I am sorry for some of the misunderstanding that took place in our first meeting and threw out this experience. A few things to keep in mind, one when we go over all of our paper work it is always explained that we will be using the collars as a neutral communication device, we always explain that the collar will be used to get the dogs attention and to help maintain it threw the training process. We are never telling you to just "zap" your dog needlessly. We try to help you understand that we use the lowest level possible to get attention. Also in the contract it is stated that we do not do any refunds after training has started. Reason being is there is no way to take back the training or the time that was spent. The best resolution that we are able to offer is I am more then willing to do some extra private lessons. you have also had the option for the last year to come to group class if you would like too. We did try to help with doing a few private lessons with you. the hard part is that your dog knew what we were asking and would do it for us but we had a very hard time getting the same follow threw and consistence at all times when we tried to help continue the training.  Please get ahold of us and let us know what you would like to do and we will do our best to help out in what ever way that we can.

I have talked with my bank and anytime there is a voided or credited amount from a vendor it should only take 3 to 5 business days to get the refunded amount returned.  At this time, it now is on day 9 of a business day and the full amount of $1640.00  still has not been refunded/returned to my account.  I have asked for a cashiers check of the full amount on Monday, January 5, 2016, at time I have not heard any response from Tom at Sit Means Sit.  I have check my bank account daily for the refund so this issue could be resolved without any further legal responses but I have not received any notification or funds returned.  I DID NOT sign a contract for the services provided by Sit Means Sit.  The amount of money should be refunded in full to resolve this issue.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I initially asked if it can be refunded minus the amount of classes I have attended, since I do not have the time right now, because of personal family matters. I asked her about switching to the board and train, because the receptionist was not sure if that was something that could be done, and I wanted to see all my options. The collar is never on her when it is not in use, and she still gets large cyst like bumps on her neck. She is not wet. The collar is being moved when it has been in use as to not irritate the same place twice. I never asked about Day Train, it was Board and Train. I asked if I could upgrade to that and pay the difference, and she said that wasn't something I could do, that I would have to pay the full amount for the additional type of training. As for getting in contact with me, I let her know a number to reach me at at this time because I do not have any available form of communication right now except email. 
Regards,
[redacted]