Sit Means Sit Dog Training

I have been so pleased to be going through sit means sit with tomHe was so great helping me Control my pitAt the beginning when we got him he was good then he was getting aggressiveAfter the first weekoff having him in classes Baloo seemed to be getting betterAfter months he was a totally different dog he was happy and loved everyoneTom is so great anytime I need him he comes to help on the side of classesIf anyone needs help with there dog sit means sit with Tom is my highly recommend place to goThanks Tom for everything you do

Complaint: [redacted] I am rejecting this response because:I feel he is not accurately representing how he told me shock collars would be used and the dogs were returned to me ill and with sores from the collars that required veterinary treatmentHe took the shock collars and said once he verified they were in working order I would be refunded the cost of the collarsI would like the money for the collarsThis complaint is years old and and he is just now responding??! Ridiculous Regards, [redacted]

My chocolate labrador, Reilly, and I started working with Tom at Sit Means Sit when Reilly was approximately months old Reilly had no behavioral or training issues other than the puppy behavior and learning, and we just wanted to see what the program was all about and what Reilly could achieve Here we are years later, Reilly has earned his Canine Good Citizen and The Go Team Therapy Dog certification and he never ceases to amaze me Reilly does awesome both on and off collar, and even when the collar is on, I rarely have to press the button nor is it above a level Yes, Sit Means Sit training utilizes and remote/shock collar, but since Reilly was going to be a hunting/bird dog, we were going to incorporate shock collars into his training anywayAnd yes, I signed a waiver upon purchase of the program stating that I was agreeable to using the shock collar for the trainings; no problem whatsoeverWhen Tom first showed us the collar (we have had previous experince with dogs and shock collars) he went through and demonstrated all of the levels and actually shocked himself in the hand with each different level to show that it is not painful to the dog, rather it acts as an "attention getter" I experienced the shock too, prior to ever using it on Reilly, and it is more of TENS unit sensation versus an actual shock Reilly adjusted to the collar quickly, but the training is not something that you and your dog can learn overnight; it takes lots of practice and reinforcement but that part is fun if you are willing to commitTom was available, when needed, to assist with training excericses (including in-home assistance) and Reilly has learned so many different tricks and agility tasks, while also earning his Therapy Dog certification before he turned year old I was so impressed with Tom and the program, that Reilly's younger sister, Morgan, was also started immeadiately in the trainings at weeks old Because of Morgan's age, we started with a lot of healing and on-leash work, but when she hit the month age mark, we transitioned her to the remote collar as well Reilly and Morgan both attend the bi-weekly group classes that Tom, Esther, and Victoria host and they both look forward to the interaction, practice, and fun each weekClassess are held at public parks, at the indoor faciltiy, and even in busy public places like Lowes, PetCO, and Cheyenne Dog Food Company; Tom does his best to get the class out into public placesThe skill level is so broad in each class and Tom, Victoria, & Esther do a great job of tailoring excericses so that each dog, regardless of skill level, gets to participateHaving all of the different skill levels present gives each team something to strive for Now that classes are getting bigger and more people are participating, Tom will begin hosting begining, intermediate, and advanced classes which will be really cool Sit Means Sit is still young and new in the Cheyenne area, but Tom, Esther, and Victoria are working hard to get the word out, learn new trainings/tricks, and taking the steps neccesary to develop a strong and successful business I could not be happier with Reilly and Morgan's progress through the trainings and they have the potential to learn and achieve so much more! Morgan will test for her CGC and Go Team Therapy Dog certifications soon and after that, I think some dock jumping for both labs is in order! Can you imagine a better way to have fun with your fur kiddos and for the whole family? :) Keep up the great work SMS Cheyenne!

Please pass along the attached proof that I have NOT received a refund from the business They claim they need proof but I have no email or address in which to send it to them I have requested this from them to no avail Thank you, [redacted] ***

I have talked with my bank and anytime there is a voided or credited amount from a vendor it should only take to business days to get the refunded amount returned At this time, it now is on day of a business day and the full amount of $ still has not been refunded/returned to my account I have asked for a cashiers check of the full amount on Monday, January 5, 2016, at time I have not heard any response from Tom at Sit Means Sit I have check my bank account daily for the refund so this issue could be resolved without any further legal responses but I have not received any notification or funds returned I DID NOT sign a contract for the services provided by Sit Means Sit The amount of money should be refunded in full to resolve this issue

We are learning how to have happy, confident, and obedient dogs Tom makes learning fun for both dog and human It is such a creative program that has something for everyone!

I am rejecting this because I was never issued a refund and actually have a judgment against them from circuit court that I can't collect because I am in a long line behind many other judgements Thank you, [redacted] ***

Hello, We are sorry that you have ran into this problem and we are actively working on fixing it for you as we stated on the phone yesterdayThe transaction was voided the day you came in and the refund was issued at that timeWe do not have control over how long it takes for the banks to reroute the money at that pointBut as I stated on the phone yesterday I am doing everything in my power to make sure this is handled as quickly as possibleYour money was withdrawn from our account yesterday morning so should be posting to your account within the next 3-business days is what I was told by the credit card companyAside from that the use of remote collars was discussed with you prior to you signing up for trainingnow I know a lot of people do not understand the proper uses of remote collars in training but I can assure you that we do not use them in a harmful way and have never had a dog ever hurt by one of our collarsThe collar that we had talked about was going to be used to help you achieve the training goals that you had asked for and I had also informed you that we can do the training without use of the collar if that was what you chose to doI understand changing your minds about training and choosing to go a different rout but we have lots options that would have fit your training goalsI hope you have a great new year

from: SMS Cheyenne to: Revdex.com Dispute Resolution date: Sat, Sep 12, at 12:PMsubject: class="Apple-tab-span"> Re: Revdex.com - Your request for case files I am sorry for some of the misunderstanding that took place in our first meeting and threw out this experienceA few things to keep in mind, one when we go over all of our paper work it is always explained that we will be using the collars as a neutral communication device, we always explain that the collar will be used to get the dogs attention and to help maintain it threw the training processWe are never telling you to just "zap" your dog needlesslyWe try to help you understand that we use the lowest level possible to get attentionAlso in the contract it is stated that we do not do any refunds after training has startedReason being is there is no way to take back the training or the time that was spentThe best resolution that we are able to offer is I am more then willing to do some extra private lessonsyou have also had the option for the last year to come to group class if you would like tooWe did try to help with doing a few private lessons with youthe hard part is that your dog knew what we were asking and would do it for us but we had a very hard time getting the same follow threw and consistence at all times when we tried to help continue the training Please get ahold of us and let us know what you would like to do and we will do our best to help out in what ever way that we can

Please do not close this complaint as it has not been resolved I have emailed the information to Sit Means Sit and still have gotten no response or refund I am at a loss as to what to do at this point Anything you can do on your end would be much appreciated
Thank you,

Our dog Aspen was diagnosed with fear aggressionShe would nip at anyone and everyone that had thier back turned to her, walked by our yard or came into the house.We have two children and did not want to take the chance that she would nip one of thier friendsWe found Sit means Sit Cheyenne and called for a consultationTom and Victoria came over to our house and meet Aspen, well tried to anywayAspen would not let them within feet of her, she was so afraidIn July we arranged for Aspen to spend 1/weeks with Tom and his trainersAfter the training we meet with Tom and Ester to bring our furry little baby homeShe was a different dogTom stressed to us that the follow up at home and at puppy class would be keyWe attended puppy class twice a week, with Tom and Ester's guidance we continued to see improvement with AspenHere we are a year later and Aspen now lets Tom walk up to her and pet her without any barking, nipping or growlingShe does not try to nip at people walking by, she still protects the house and our family when neededAspen's biggest success has been the presence of someone in our homeMy mother in law spent a week at our house in December 2014, after being here for two days Aspen laid in her lap, gave her kisses and let her roam through the house without incidentMy mother in law has been back twice since and Aspen remembers who she is and loves on her like she had never leftI can not express in words how much we appreciate everything that Tom and Ester have taught us and AspenAsking Sit means Sit for help with our furry baby was the BESTdecision we every made!!

Hello, We are sorry that you have ran into this problem and we are actively working on fixing it for you as we stated on the phone yesterdayThe transaction was voided the day you came in and the refund was issued at that timeWe do not have control over how long it takes for the banks to
reroute the money at that pointBut as I stated on the phone yesterday I am doing everything in my power to make sure this is handled as quickly as possibleYour money was withdrawn from our account yesterday morning so should be posting to your account within the next 3-business days is what I was told by the credit card company. Aside from that the use of remote collars was discussed with you prior to you signing up for trainingnow I know a lot of people do not understand the proper uses of remote collars in training but I can assure you that we do not use them in a harmful way and have never had a dog ever hurt by one of our collarsThe collar that we had talked about was going to be used to help you achieve the training goals that you had asked for and I had also informed you that we can do the training without use of the collar if that was what you chose to doI understand changing your minds about training and choosing to go a different rout but we have lots options that would have fit your training goalsI hope you have a great new year

Our email is
[email protected] incase you no longer have it or phone number is 307-421-We ate sorry for any issues we just have to make sure that the refund didn't appear on your side so I have all the current information when I dispute the issues with our credit card company Thank you for your time

Hello, we are sorry for the issues with communication Those issues have now been fixedWe would love to be able to earn your business again but we do understand in the lost trust in this issueWe have issued you a full refundAnd would like to offer you free in home lessons as our gift
to you for your time and energy spent on this problemThank you and hope you have a great day

I had an excellent experience with Sit Means Sit, Cheyenne! I had a very stubborn rescue mutt that struggled badly to behave around other dogsI didn't want to just make him fat like other trainers in town, and I didn't want to be hard on him when he was already stressed and afraidTom, Victoria and Esther were so encouraging and positive with both me and my dog!! They take the time to work with you and your dog specifically and figure out how to best communicate! I'm so very happy with how my boy is now-- he used to snap and growl at other dogs, pull, jump up, and nip when stressedHe was getting worse until we signed up, and now he is playful and GREAT with other dogs!! I could not be any more pleased with them! Definitely worth your time and money! They for sure know what they are doing

from: SMS Cheyenne to: Revdex.com Dispute Resolution date: Sat, Sep 12, at 12:PMsubject: Re: Revdex.com - Your request for case files
A refund has already been issuedas stated in our previous response we were having a problem because the credit card company would not allow the refund it said that the card was no longer valid so no refund could be issued

If you would like refunded for the collars I would absolutely do that. I am sorry for the delay in responding I was not familiar with how this system worked. I have never delt with a 3rd party on a situation before.

Hello, We are sorry that you have ran into this problem and we are actively working on fixing it for you as we stated on the phone yesterday. The transaction was voided the day you came in and the refund was issued at that time. We do not have control over how long it takes for the banks to reroute...

the money at that point. But as I stated on the phone yesterday I am doing everything in my power to make sure this is handled as quickly as possible. Your money was withdrawn from our account yesterday morning so should be posting to your account within the next 3-5 business days is what I was told by the credit card company. Aside from that the use of remote collars was discussed with you prior to you signing up for training. now I know a lot of people do not understand the proper uses of remote collars in training but I can assure you that we do not use them in a harmful way and have never had a dog ever hurt by one of our collars. The collar that we had talked about was going to be used to help you achieve  the training goals that you had asked for and I had also informed you that we can do the training without use of the collar if that was what you chose to do. I understand changing your minds about training and choosing to go a different rout but we have lots options that would have fit your training goals. I hope you have a great new year.

Please pass along the attached proof that I have NOT received a refund from the business.  They claim they need proof but I have no email or address in which to send it to them.  I have requested this from them to no avail.  
Thank you,
[redacted]

I have been so pleased to be going through sit means sit with tom. He was so great helping me Control my pit. At the beginning when we got him he was good then he was getting aggressive. After the first weekoff having him in classes Baloo seemed to be getting better. After 3 months he was a totally different dog he was happy and loved everyone. Tom is so great anytime I need him he comes to help on the side of classes. If anyone needs help with there dog sit means sit with Tom is my highly recommend place to go. Thanks Tom for everything you do.