SimonMed Imaging, Inc.

Mr. [redacted],I do not show your balance as $78.43, your current balance is $8.72.  We will adjust the remaining co-insurance balance of $8.72 as a courtesy, but please understand that you never owed the $78.43 as you originally anticipated.  I apologize for the confusion and hope to have...

resolved this matter to your satisfaction.Sincerely,[redacted]

Unfortunately, I am unable to locate this patient in our EMR.  I would like to request additional information (ie., alias, date of birth, or other indentifiers) to be able to assist in resolving this matter.  Thank you,[redacted]Privacy Officer

I will accept this but I do not see this refund on my credit card as being posted. Charges are usually shown with in a day. 
 

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]2, and find that this resolution would be satisfactory to me.  I have received the refund last week. I really appreciate the response after a long time dealing with this issue. 

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
This whole experience has been unpleasant and avoidable.  I will no longer be using Simon Med Imaging for anything, and have notified my doctor of my decision, and why.
Thank you Revdex.com, for resolving this for me.  The credit was posted to my [redacted] on 10/14/2015.  I have no doubt that if I had not contacted the Revdex.com, I would still be chasing this credit. 

Regards,

SimonMed Imaging on 27th ave in Deer Valley is the single WORST RUN facility I have ever had the horrible luck dealing with!! Their check-in staff was rude and totally uncaring about customer service. After having to endure their staff, I was then subjected to an hour and a half wait after which I inquired at the desk what was taking so long. I was told that it would be another hour before I could be seen. I would have understood if the place was extremely busy or crowded, but there was only one other couple there!! I told their obnoxious staff to return my insurance cards and that I was taking my business elsewhere, to which they responded "So".

I am making sure to tell everyone I know exactly what a cruddy operation SimonMed is running and I plan to put it on the internet as well!! I served 32 years in the United States Air Force and fought in two wars and countless insurgencies during my career so that I could be treated like THIS!! By some mega health care agency that treats its customers like [redacted] !!! I am urging ALL VETERANS to AVOID this RATHOLE!!

03/15/16. Long wait, robotic staff openly hostile x-ray tech. After and hour wait my daughter and I asked about the wait time and was told we had not been checked in yet. When the x-ray tech got me in the room she was ,in my opinion, openly hostile. She stated that there were people in front of me and I had to wait my turn. As people had come in after me and were seen before me I wonder about this. In my 66 years I have never been treated by medical staff in such a manner. I felt totally humiliated and shamed. I would urge anyone to do their research and check all review sites they can..

I apologize for the delay in your refund.  I have confirmed your refund is due in the amount of $348.71.  You should receive your within 1 week, however, due to the holiday, there may be a slight delay.  Should you have additional questions, please reach out to our billing office...

directly at ([redacted] and Brenda will be more than happy to assist you. 
Sincerely,
 
 
 
Amy Z[redacted]

Good afternoon Marie, Given the fact that the patient has already paid, this seems to be “resolved” as far as his concerns with his credit are concerned.  I understand that the patient feels that we bait and hook patients, but this simply is not the case.  SimonMed Imaging makes every effort possible to get the best estimate for our patients, and unfortunately, for whatever reason, we are unable to provide a satisfactory estimate 100% of the time.  I understand that patients expect accurate information and SimonMed Imaging attempts to provide this to every patient, but when you are dealing with a moving component, such as an insurance company, you cannot always anticipate exact charges.  I have reviewed the documentation of the original estimate and the information we received from the patients insurance company.  I cannot determine that SimonMed Imaging was responsible for creating the incorrect estimate.  I would love to be more helpful in this matter, but unfortunately, we must agree to disagree in this resolution.  I am truly apologetic to the patient for his unsatisfactory experience with SimonMed Imaging and while I understand his frustrations, the patient needs to understand that we made every attempt to provide him with the most accurate information available to us at the time services were rendered.   Thank you,   [redacted]HIPAA Privacy Officer & Compliance Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 
I also spoke to "Joe" at corporate, who not only zeroed out the balance, since it was their error for using expired authorized codes, he also refunded the amount we already paid.  That refund has been put back on our credit card.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Mrs. [redacted],
Again, I can set up an appointment for you with a physicians order, a note will not suffice.  This will not be billed to your insurance for the secondary exam, as stated previously.  
 
Please contact me at ###-###-#### if I can be of further assistance.
 
Sincerely,
 
 
 
Amy Z.

Revdex.com Serving...

Central                                    �...⇄ August 5, 2016 4428 N 12th St, Phoenix, AZ 85014
213 Grove Ave, Prescott, AZ 86301
350 W 16th Street, Suite 205, Yuma, AZ 85364
602-464-1721 | 928-772-3410 | 928-919-7940
arizonaRevdex.com.org
 
RE: Complaint ID#: [redacted]
 
Dear Sir or Madam:
 
We sincerely apologize for the customer service concern regarding Ms. [redacted] recent exam at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.
 
We have reviewed and investigated the complaint and the requested documents were placed in the mail today to the patient’s address on file.
 
Regarding the refund mentioned, a refund is owed to the insurance company due to double payment we received from them. I have requested one of our billing representatives follow up with the insurance to verify if the claim was reprocessed so that we may refund them promptly.
 
Additionally, upon further investigation, it was discovered that the time of service payment was posted to the incorrect account. It appears that the insurance will cover the full cost of the exam. That being said, the full amount of $650.68 was refunded to the credit card used at time of service on 8/5/16; please allow 3-5 business days for your account to be credited. The refund receipt is included in the mailed documents.
 
Again, we apologize for any frustration that may have resulted from Ms. [redacted] recent visit with SimonMed Imaging. We hope Ms. [redacted] is pleased with this outcome and considers SimonMed for future imaging services.
 
Sincerely,
 
Carley O[redacted]
Compliance Specialist
[redacted]
Scottsdale, AZ 85251

All staff in Mesa Greenfield office are very unprofessional. I would never recommend this office to anyone. They are incompetent.