SimonMed Imaging, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I also spoke to "Joe" at corporate, who not only zeroed out the balance, since it was their error for using expired authorized codes, he also refunded the amount we already paid. That refund has been put back on our credit card
Regards,
*** ***

Mrs
***,
I
apologize if I was not clear during our conversation yesterday. I
did apologize for your perception of the treatment you
received. I have forwarded your concerns to the modality director for
any/all corrective action. At this
point, this becomes a matter for
HR, and I cannot provide any details of the handling of your complaint, but can
assure you this has been addressed. I apologize if this is unsatisfactory
to you, but this is company policy. You have stated several times that
the treatment was received because your sister has a disability; this is
simply not the case. What the technologist attempted to informed you
at the time of services is correct in regards to the measurement(s) as well as
the printer. We
never want a patient or patient’s relatives to feel they received sub-standard
customer service, which is why I offered for you to come back at no charge for
another ultrasound. I then informed you that you would need to
bring another order from your physician approving the exam. This is standard
protocol, as we cannot perform an exam (even a repeat exam) without your physician’s
approval first. When I explained this to you yesterday, you stated that I
was useless and declined this resolution, stating you would rather contact your
insurance company and abruptly ended the call.
As I attempted to inform
you yesterday during our conversation, this is a standing offer and if/when you
decide to obtain an order from your physician, I would be more than happy to
assist you with a resolution.
Sincerely,
*** **

I visited Simon Med in March, I had been quoted an amount of my copay and was advised they would bill me for this procedure However, upon arrival I was told the amount changed, it was doubled and it was their policy to collect upfront The gentleman, Sam, stated he did not know why I had not been notified but if I wanted the procedure I had to pay He also stated he was in charge, there was no one else I could talk with until Monday and he could not provide me a copy of their policy I inquired, how does Simon Med refund an over payment and he did not know I just received my EOB and I was overcharged I have left a message for their complaint department to advise an immediate refund is expected I will not go back to Simon Med and I caution others to stay away and avoid such a negative experience

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Last time I spoke to them, they couldn't find my account under Tamburino eitherMy account is under my previous married name *** ***.
Regards,
*** ***

Revdex.com Serving Central
June 27, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919- arizonaRevdex.com.org
RE: Complaint ID#: ***
Dear Sir or Madam:
We sincerely apologize for the error in authorization surrounding the recent exam for Mr*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit
We have reviewed and investigated the complaint and have confirmed that the full refund of $will be received within weeks
Again, we apologize for the error surrounding the authorization for Ms*** recent visit with SimonMed ImagingWe hope Mr*** is pleased with this outcome and considers SimonMed for future imaging services
Sincerely,
Carley O’***
Operations Specialist
*** * *** ** *** ***
Scottsdale, AZ

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is a bull crap responseTheir employees specifically took more time(days) to clarify fees beforehand and then proceeded to assure me that $was what was neededAfter receiving the "mysterious" bill I called and their employee on the other end even seemed confused on where the amount of $came fromThis company is bait and hooking their customers, lying about fees so that they can bill them significantly more at a later timeA "payment plan" for fraudulent fees is not an acceptable counterI have already paid the unjust fees to avoid credit damageI fear I just have to bend over and take it and this company will continue to mislead their customers and unjustly steal from themGood business ethics is just an uncommon act these days and it is unfortunate.
Regards,
*** ***

Mrs***
Unfortunately, we will need your daughter to contact SimonMed, as this pertains to her Protected Health Information. When she calls, I would be more than happy to provide her with the information she needs to resolve this issue. I can be reached at (***
***
Sincerely,
Amy Z***

Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of
service payment for *** *** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visitWe have reviewed and investigated the complaint and have confirmed that there is a refund being mailed out on this Friday, January 22nd 2016, for the amount of $Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount dueAn attempt has been made to reach out to Ms*** regarding her recent experience to personally apologize for what has happenedWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging servicesSincerely, Carley O’*** Operations Specialist *** * *** ** *** *** *** ** ***

This is a billing issue.....we went to the Simon Med in *** and paid a $deductible ...in the meantime we had treatment done in another office and that office got their claim in first so of course the deductible came out of that visit ..not the Simon Med...well Simon Med received payment in full 100%so you guessed it...they have OUR $and had it for OVER two months now and will NOT give it back....when we call we stay on hold for minutes and when they finalllllyyyyy answer they say oh it is in processing!! OMG it is ridiculous and when we call Simon Med they say oh we are sorry we use a third party billing...well they have had our money for two months so they should pay us interest...of course last Thursday we were told it would be put back on our debit card asap...like in the next five minutes...and OF COURSE it is not!@!!! So irresponsible and unprofessional!!! We are filing a complaint with the insurance commissioner as well as the Revdex.com

Controlled by insurance companies to stall workers comp claims and follow up

So far they have been nothing but a headache trying to get appt. scheduled then confirmed and then cancelled 2 x. I believe that this company is so controlled by the insurance companies that they delay appt.'s and scheduling and all on purpose as directed by the insurance co.'s that pay them to stall Workers comp cases

Revdex.com Serving...

Central                                    �...⇄ July 6, 2016 4428 N 12th St, Phoenix, AZ 85014
213 Grove Ave, Prescott, AZ 86301
350 W 16th Street, Suite 205, Yuma, AZ 85364
602-464-1721 | 928-772-3410 | 928-919-7940
arizonaRevdex.com.org
 
RE: Complaint ID#: [redacted]
 
Dear Sir or Madam:
 
We sincerely apologize for the error in billing surrounding the recent exam for Ms. [redacted] at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.
 
We have reviewed and investigated the complaint and have confirmed that the amount of $953.36 has been removed from collections and written off due to the self-pay rate payment made at time of service.
 
Again, we apologize for the confusion surrounding the payment for Ms. [redacted] recent visit with SimonMed Imaging. We hope Ms. [redacted] is pleased with this outcome and considers SimonMed for future imaging services.
 
 
Sincerely,
 
 
 
Carley [redacted]
Operations Specialist
[redacted]
Scottsdale, AZ 85251

I will be investigating this complaint I will contact Revdex.com within 48 to 72 hours

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com Serving...

Central                                    �...⇄ July 25, 2016 [redacted], Phoenix, AZ 85014
213 Grove Ave, Prescott, AZ 86301
350 W 16th Street, Suite 205, Yuma, AZ 85364
602-464-1721 | 928-772-3410 | 928-919-7940
arizonaRevdex.com.org
 
RE: Complaint ID#: [redacted]
 
Dear Sir or Madam:
 
We sincerely apologize for the error in billing surrounding the time of service payment for Ms. [redacted] at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.
 
We have reviewed and investigated the complaint and have confirmed that there will be a full refund of $102.15 received within 2 weeks from todays date.
 
Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of service. The amount can only be an estimate since the deductible changes with every new service provided to a patient. Typically, our systems provide an extremely accurate amount due.
 
Again, we apologize for the confusion surrounding the time of service payment for Ms. [redacted]’s recent visit with SimonMed Imaging. We hope Ms. [redacted] is pleased with this outcome and considers SimonMed for future imaging services.
 
 
Sincerely,
 
 
 
 
Carley O[redacted]
Compliance Specialist
6900 E Camelback Rd Ste. #700
Scottsdale, AZ 85251
Tell us why here...

I reject the response from Simon Med because there is no resolution as of yet.  Simon Med responded by saying that they will investigate, which is what I have been told every time I have called them with no...

resolution!This matter will be resolved when I receive my check for $357.00 (119.00 per month x 3 payments).

Dear. Mrs. [redacted],Upon review, 3 exams total were performed on dates 01/23 (chest and shoulder) and 01/26 (chest - additional imaging).  I do see the report requests additional imaging, but there are no notes or any indication that this was due to a technical error.  As a...

courtesy, I will have the chest x-ray charges from 01/23 ($38.08) pulled from the collection agency and adjusted accordingly.  If you would like a follow up statement from SimonMed Imaging reflecting the changes, please contact [redacted] in our billing office at ###-###-#### in two weeks and she will be able to send you the updated statement.Sincerely,[redacted]Privacy Officer/Compliance Specialist

03/15/16. Long wait, robotic staff openly hostile x-ray tech. After and hour wait my daughter and I asked about the wait time and was told we had not been checked in yet. When the x-ray tech got me in the room she was ,in my opinion, openly hostile. She stated that there were people in front of me and I had to wait my turn. As people had come in after me and were seen before me I wonder about this. In my 66 years I have never been treated by medical staff in such a manner. I felt totally humiliated and shamed. I would urge anyone to do their research and check all review sites they can..

Dear Mr. [redacted],SimonMed Imaging makes every attempt to provide correct estimates at the time of service. Unfortunately, the amount due at the time of services is just that, an estimate. We are unable to factor in such additional factors as pending claims with your carrier, etc., which...

may change the final amount due. Providing a courtesy estimate to patients is not considered fraud. We do not attempt to defraud any patients, and we are sincerely apologetic that this is your perception. As with any medical services rendered, the patient is ultimately responsible for understanding their benefits and coordinating with their insurance carrier to receive the most accurate information. If this was not understood at the time of services, we are more than willing to work with you and establish a payment plan for this date of service, which will allow you to avoid collections and detriment to your credit. Please contact me and I can assist you further.Sincerely,[redacted].SimonMed Imaging###-###-####

Phoenix scheduling center. worst customer service ever. I needed to schedule a CT scan for my broken wrist. First attempt the person told me the machine in Prescott Valley office broken. Tried to get my ortho Doctor to send refer me elsewhere. Refused. Scene dulled again for Friday. 6pm on Thursday the appt scheduler called and said sorry machine is broken. No offer to schedule elsewhere.I finally asked to be scheduled at the facility in Prescott for Friday. I called Prescott twice to make sure machine was working. Staff in Prescott very helpful and kind. Bottom line is the scheduling people are absolutely awful. I would not recommend this company.