Sierra RV Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI went into Sierra RV and talked with Austin last I had submitted the complaintSierra RV - To whom it may concern.Austin and Nick were the most help I had gottenThey were awesome and said they would help us out if at all possibleI do hope that it still stands trueAs for getting the trailer in on July 1, I do appreciate being fit inHowever I have a family reunion starting 6/I am sadden that we have spent so time and money planning a family reunion that will have to be canceledWhen you purchase a new trailer you would hope that you would be able to use it more than once without a problemI do apologize for the complainI wish there was something that could be done to help usWe are desperate at this point.?
Sincerely,
*** ***

Just to clarify we have never turned you down for service and the aftermarket warranty can be used at any dealer nationwide as they pay with a credit card with proper authorizations.  None of the employees, besides myself and the service manager Kevin are aware of your last complaint nor do I...

have a female technician on staff.  We happy now and always have been willing to work on your RV.  Frankly I am shocked you want to come to us based on what you said prior. "DO NOT BUY AN RV AT SIERRA RV!!!! I am NOT a customer that cannot be satisfied as Sierra would have you believe. I have convinced several people to buy elsewhere after almost purchasing at Sierra. In every case they have been very happy with Sierra's competitors. We Bought A Bay Hill 40" 5th Wheel trailer from Sierra. It took 20 minutes to run through the operations of the unit. It should have taken at least an hour. The service at Sierra is the worst service I have had. They never answer their service lines. The poele working on the equipment DO NOT know what they are doing. While my 5th was at Sierra RV it was broken into. I was told they don't cover any accidents or stolen property while RV's are at their lot. To add pain to my miserable experience they charged me full price for the items that where stolen. When I got the 5th wheel home my neighbor and I went through it. They didnt drain the holding tank. They opened the valve on the sewer drain BUT DID NOT TAKE OFF CAP AND DRAIN IT. The line was full. There was two items that were supposed to be repaired that they did not do. Everything we have been out in the RV we have tried to call Sierra and cant get through to the service department. We eventually have to call a salesman and ask them to walk back and get us help! Even then we have been put on indefinite hold. I am taking my 5th wheel to a location in SLC that my friend bought his 5th wheel at. There service is incredible! Especially compared to Sierra RV's Service! Trust me your purchase may go well but your eventual service needs will be hellish!!!! Review By: [redacted]) - Zip Code: [redacted]Submitted: 12/29/2016“ I attached the invoices from before showing we in fact repaired at no cost to you, items including flooring we paid a 3rd party to repair on your behalf as the manufacture had gone out of business to no fault of yours or ours.   If you choose to come to our facility you can talk with Kevin for and appointment. You will be worked in the schedule like all other customers.  We work hard to service our customers and are the ONLY dealer in Utah that has built a service facility that shows we care.  I would suggest that a spoonful of sugar goes a lot farther than hate mail to a 3rd party that has zero say in resolution.   We welcome you to come back and work with Kevin. He will delegate the repairs at your cost to one of our 19 certified technicians.  When you schedule your appointment please know we have recently converted to a system that allows better transparency on service and parts timelines which is stamped with times by the assigned professional so you know what you are paying for based off the industry flat rate manuals.    We hope to see you again. Regards, Jared J[redacted] Owner

Unfortunately the factories do not move quick in authorization or shipping replacement parts.  In this case especially were the fix outlined by the factory has failed twice.   All the people at the factory that can make a decision know of the issue and have known for...

some time as we have been working through them as required to get authorization and parts to repair to the factory specifications.   The siding is expanding at different rates causing the ripple effect.  We can get you in contact with the factory and see if you can get answers faster than us and ask if they will "swap" trailers but that is the call of the factory.  We do not have authority to do anything but what they approve us to do.  Your factory warranty takes care of the cosmetics of the trailer as such all repairs, procedures and all things pertaining to this unit and the factory warranty are done with the permission and payment of the factory.  We are happy to help in trading the unit for another one but based on history the factory will most likely not participate financially to do that.  Please let us know what you would like us to do besides getting the factory to approve the fix we have been recommending for the last few weeks.

Per your legal contract and the negotiations your husband Eric signed before the legal contract of sale all payments are within the negotiated rate your Husband made.  The Unit you picked out, negotiated with and purchased is the same.  Due to having cold feet or a change of mind does not...

invalidate a legal binding contract.  Your husband was aware of what he was signing BEFORE he signed as this process has not changed since the last time you made a purchase  all contracts including promissory notes are explained in full before they are signed and validated with a down payment to secure the deal.  In fact the offer to buy out of the contract was his idea therefore it stands.  He even got council from his legal advisor before making us the offer and informed us that he "had bought a unit" and "he was legally obligated".  If you would rather have the motorhome instead of buying out of a contract we will honor the negotiation previously made.  Otherwise the agreement is valid and enforced as such.  We are not high pressure and this negotiation was not entered into in a moments notice.  It was however over a few days time.  Please advice us if you choose to purchase the unit instead of buying out of a contract.

Complaint: [redacted]
I am rejecting this response because:  This "deal" was made based on both of us on the contract/loan from the bank.  I did not sign anything and he can't obligate both of us.  He only had legal council after he was told this was a sales contract and that he couldn't get out of it.  It wasn't that we had cold feet.  We can't afford the coach and that's why we told you for 2 weeks that we weren't going to buy it.  How can he sign something (he didn't know what it was) that obligates both of us?  Also, how can you justify $7500 to "buy out" of the deal?  Can you show receipts of where this figure came from?
Sincerely,
Sarah B[redacted]

As you can see on the contract, promissory note and all other docs the only named is Eric.  Furthermore he signed the agreement based on what we told him payments would be and they actually went down before he added extra warranties to the note.  All documents are in place and in order as per the agreements made.  Please note that  you are responsible for any and all legal fees to enforce part or all of the contract (line 6 of the contract).  As you have rejected the deal your Husband Eric has made I will forward this to legal to enforce the contract as written.  He entered into the agreement and we likewise upheld our end.  Certainly you would be upset if we had sold it for more than you had agreed to and voided your contract.  This was his unit and as such was not shown in anyway to another customer in fact in good faith we fulfilled our end of the agreement and prepared it for your delivery.  The time to decide if you want to purchase is BEFORE you sign not after.  As explained to your husband when a unit is sold, approved and prepped for delivery we reorder and make a commitment to purchase a replacement unit of the same or greater expense.  Now we have a replacement inbound we do not need thus if he wanted out of a contract it is our right to collect some of our damages upfront.  You and I both know the cost of holding inventory for you is expensive and due to his cold feet and changing his mind (even though the payments are in line from what was quoted) the two options within our rights are to keep the contract valid or allow you to buy your way out and mitigate our costs.  He chose to buy out his choice and his choice to enter into a contract of sale.  Our attorney will be in contact to enforce the contracts either way you chose.

Mr. [redacted],  Please note that your claim Sierra RV was aware of the RV Manufacture, Evergreen RV going out of business is simply ludicrous.  If they were aware of the insolvent nature there are laws in place to protect them from a defaulting supplier.  To your claim the...

product was dramatically reduced in price afterword’s is also a misleading statement.  The unit you purchased was in-fact discounted from $83,328 (which is the Manufacture Suggested Retail Price) to a sales price of $59,999 plus any accessories of extras you wanted included in the purchase. As you are aware your purchase included a Blue OX gooseneck ball installed in  your vehicle, and Anderson alloy hitch and (2) 12V RV Batteries installed.  Which brought your discounted price to $61,110.00 plus tax and license fees.  Attached for your convenience is the legal contract you signed in purchasing the unit.  Please note the following timeline: your purchase agreement was signed on 11/20/2015. That is also the effective date for your factory warranty start date.  Your warranty was a one year manufacture warranty between you and the manufacture, see contract attached and highlighted for your convenience. Specifically look at the front page “Seller makes no Warranty, express or implied…” Line 4 on the back and line 6.  All in legal format the warranty is solely between you and the manufacture. Then in the “event it becomes necessary for the Seller to enforce ANY­ of the terms in this agreement, PURCHASER  agrees to pay reasonable attorney’s fees…” .  As stated prior your warranty, good for one year with the manufactures approvals started 11/20/2015. The manufacture did not go out of business until June 11, 2016. http://www.rvbusiness.com/2016/06/evergreen-officials-we-suspended-operations/ This is vital because you did not have your unit in for service any time prior to the closing of your warranty provider at Sierra RV which, was an authorized repair facility.  Please also note Sierra RV was one of MANY repair facilities authorized by the manufacture prior to Evergreen closing its doors. In short you had nearly seven months of your allowed 12 months to get warranty work performed.   As a “good Will” gesture we offered discounted parts and labor to those effected, including you, even though it fell outside of our liability. As we pay for all products before the manufacture will release them for shipping, we can ultimately choose to take a loss and move product.  Your warranty was officially expired over a year ago today thus, if you feel you  have cause to pursue this legally it is y our right.  We will defend ourselves to the fullest measure of the law in accordance with the contract you signed.  By not addressing warranty concerns in a timely manner it does not shift responsibility to the dealer.  We offered before and will do so again as a goodwill effort to discount parts and labor for you but, that is the extent of what we can do for a unit a year outside of manufactures warranty regardless if they are out of business or still in operation. Just as and FYI, with the closing of Evergreen we had a potential realized loss of hundreds of thousands of dollars. Those numbers are found in “dead” product that is new and unsold which is, now forced to be titled and sold as used and no warranty, thousands of dollars in unpaid and completed warranty work and dealer incentives to move product.  Yet if we if we had insider trading would we have kept the product line and the associated liabilities??? The answer is obviously no.  Why would we open ourselves to a “dead” manufacture if we had prior knowledge???  If you wish to receive the discounted parts and labor please contact me directly at [email protected]

Our company does not and has not offered a 30 day warranty.  Each customer is offered a Pre-delivery inspection at the time of purchase.  In this case Mr. B[redacted] declined the service that would check and fix any issues with the unit he purchased.  As he noted the unit was purchased...

"AS-IS" therefore we have no responsibility or ability to fix the RV.  We did not charge for the service and did not perform the work at his request.  All legal documents were signed as such.  If he wants to pay for the Pre-delivery inspection we are happy to perform the service otherwise the contract is as written in accordance to the Utah Motor Vehicle contract of sale. Line four on the contract reads:"NO WARRANTIES, EXPRESS OR IMPLIED, ARE MADE BY SELLER WITH RESPECT TO USED MOTOR VEHICLES"   Again if the customer wants to buy the service that was offered we will repair those things listed on the Pre-delivery inspection paper.  Kind regards, Jared J[redacted]Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I went into Sierra RV and talked with Austin last I had submitted the complaint. Sierra RV - To whom it may concern.Austin and Nick were the most help I had gotten. They were awesome and said they would help us out if at all possible. I do hope that it still stands true. As for getting the trailer in on July 1, I do appreciate being fit in. However I have a family reunion starting 6/28 . I am sadden that we have spent so time and money planning a family reunion that will have to be canceled. When you purchase a new trailer you would hope that you would be able to use it more than once without a problem. I do apologize for the complain. I wish there was something that could be done to help us. We are desperate at this point. 
Sincerely,
[redacted]

We purchased a Bayhill 5th wheel from Sierra RV and was told that it had a 1yr warranty for any defects and that we could just bring it back to them for repair. A few months after purchase we brought it back for repairs for defects and was told that Bayhill went out of business and that they would no longer honor the repairs as they had told to us at time of purchase. I feel that they should have honored their words and repaired the minor defects.

When I bought my Trailer, they put a Trident RV Appearance Protection Plan on the exterior of the vehicle. They assured me that I would never have to worry about the exterior of the trailer during the life of the coverage and charged me $1064 for it. The front of my trailer began to oxidize and when I made a claim, it was denied. In the fine print of the agreement, it says that dyed or pigmented fiberglass trim/resin is not covered. This line indicated to me that the trim is not covered, but apparently what it means is that no fiberglass is covered. Since the entire exterior of the trailer is fiberglass, this means that I paid over $1000 and the exterior of the trailer was not covered as I expected.