Sierra RV Corporation

Just to clarify we have never turned you down for service and the aftermarket warranty can be used at any dealer nationwide as they pay with a credit card with proper authorizations None of the employees, besides myself and the service manager Kevin are aware of your last complaint nor do I have a female technician on staff We happy now and always have been willing to work on your RV Frankly I am shocked you want to come to us based on what you said prior"DO NOT BUY AN RV AT SIERRA RV!!!! I am NOT a customer that cannot be satisfied as Sierra would have you believeI have convinced several people to buy elsewhere after almost purchasing at SierraIn every case they have been very happy with Sierra's competitorsWe Bought A Bay Hill 40" 5th Wheel trailer from SierraIt took minutes to run through the operations of the unitIt should have taken at least an hourThe service at Sierra is the worst service I have hadThey never answer their service linesThe poele working on the equipment DO NOT know what they are doingWhile my 5th was at Sierra RV it was broken intoI was told they don't cover any accidents or stolen property while RV's are at their lotTo add pain to my miserable experience they charged me full price for the items that where stolenWhen I got the 5th wheel home my neighbor and I went through itThey didnt drain the holding tankThey opened the valve on the sewer drain BUT DID NOT TAKE OFF CAP AND DRAIN ITThe line was fullThere was two items that were supposed to be repaired that they did not doEverything we have been out in the RV we have tried to call Sierra and cant get through to the service departmentWe eventually have to call a salesman and ask them to walk back and get us help! Even then we have been put on indefinite holdI am taking my 5th wheel to a location in SLC that my friend bought his 5th wheel atThere service is incredible! Especially compared to Sierra RV's Service! Trust me your purchase may go well but your eventual service needs will be hellish!!!! Review By: [redacted] ( [redacted] ) - Zip Code: ***Submitted: 12/29/2016“ I attached the invoices from before showing we in fact repaired at no cost to you, items including flooring we paid a 3rd party to repair on your behalf as the manufacture had gone out of business to no fault of yours or ours If you choose to come to our facility you can talk with Kevin for and appointmentYou will be worked in the schedule like all other customers We work hard to service our customers and are the ONLY dealer in Utah that has built a service facility that shows we care I would suggest that a spoonful of sugar goes a lot farther than hate mail to a 3rd party that has zero say in resolution We welcome you to come back and work with KevinHe will delegate the repairs at your cost to one of our certified technicians When you schedule your appointment please know we have recently converted to a system that allows better transparency on service and parts timelines which is stamped with times by the assigned professional so you know what you are paying for based off the industry flat rate manuals We hope to see you againRegards, Jared J [redacted] Owner

Mr [redacted] ,? Please note that your claim Sierra RV was aware of the RV Manufacture, Evergreen RV going out of business is simply ludicrous.? If they were aware of the insolvent nature there are laws in place to protect them from a defaulting supplier.? To your claim the product was dramatically reduced in price afterword’s is also a misleading statement.? The unit you purchased was in-fact discounted from $83,(which is the Manufacture Suggested Retail Price) to a sales price of $59,plus any accessories of extras you wanted included in the purchase.? As you are aware your purchase included a Blue OX gooseneck ball installed in? your vehicle, and Anderson alloy hitch and (2) 12V RV Batteries installed.? Which brought your discounted price to $61,plus tax and license fees.? Attached for your convenience is the legal contract you signed in purchasing the unit? Please note the following timeline: your purchase agreement was signed on 11/20/That is also the effective date for your factory warranty start date.? Your warranty was a one year manufacture warranty between you and the manufacture, see contract attached and highlighted for your convenienceSpecifically look at the front page “Seller makes no Warranty, express or implied ” Line on the back and line 6.? All in legal format the warranty is solely between you and the manufactureThen in the “event it becomes necessary for the Seller to enforce ANY­ of the terms in this agreement, PURCHASER ? agrees to pay reasonable attorney’s fees ” .? As stated prior your warranty, good for one year with the manufactures approvals started 11/20/The manufacture did not go out of business until June 11, http://www.rvbusiness.com/2016/06/evergreen-officials-we-suspended-operations/ This is vital because you did not have your unit in for service any time prior to the closing of your warranty provider at Sierra RV which, was an authorized repair facility.? Please also note Sierra RV was one of MANY repair facilities authorized by the manufacture prior to Evergreen closing its doorsIn short you had nearly seven months of your allowed months to get warranty work performed? ? As a “good Will” gesture we offered discounted parts and labor to those effected, including you, even though it fell outside of our liability As we pay for all products before the manufacture will release them for shipping, we can ultimately choose to take a loss and move product.? Your warranty was officially expired over a year ago today thus, if you feel you? have cause to pursue this legally it is y our right? We will defend ourselves to the fullest measure of the law in accordance with the contract you signed.? By not addressing warranty concerns in a timely manner it does not shift responsibility to the dealer.? We offered before and will do so again as a goodwill effort to discount parts and labor for you but, that is the extent of what we can do for a unit a year outside of manufactures warranty regardless if they are out of business or still in operation Just as and FYI, with the closing of Evergreen we had a potential realized loss of hundreds of thousands of dollarsThose numbers are found in “dead” product that is new and unsold which is, now forced to be titled and sold as used and no warranty, thousands of dollars in unpaid and completed warranty work and dealer incentives to move product? Yet if we if we had insider trading would we have kept the product line and the associated liabilities??? The answer is obviously no.? Why would we open ourselves to a “dead” manufacture if we had prior knowledge???? If you wish to receive the discounted parts and labor please contact me directly at [email protected] ?

As you can see on the contract, promissory note and all other docs the only named is Eric Furthermore he signed the agreement based on what we told him payments would be and they actually went down before he added extra warranties to the note All documents are in place and in order as per the agreements made Please note that you are responsible for any and all legal fees to enforce part or all of the contract (line of the contract) As you have rejected the deal your Husband Eric has made I will forward this to legal to enforce the contract as written He entered into the agreement and we likewise upheld our end Certainly you would be upset if we had sold it for more than you had agreed to and voided your contract This was his unit and as such was not shown in anyway to another customer in fact in good faith we fulfilled our end of the agreement and prepared it for your delivery The time to decide if you want to purchase is BEFORE you sign not after As explained to your husband when a unit is sold, approved and prepped for delivery we reorder and make a commitment to purchase a replacement unit of the same or greater expense Now we have a replacement inbound we do not need thus if he wanted out of a contract it is our right to collect some of our damages upfront You and I both know the cost of holding inventory for you is expensive and due to his cold feet and changing his mind (even though the payments are in line from what was quoted) the two options within our rights are to keep the contract valid or allow you to buy your way out and mitigate our costs He chose to buy out his choice and his choice to enter into a contract of sale Our attorney will be in contact to enforce the contracts either way you chose

[redacted] ,? As I discussed with you on the phone in order to do anything with this claim, we need the service manager to inspect the unit? As noted from our conversation the "Hard Water" (seen with the white streaks on all the black hard plastic and visible water spots) on the black plastic shown in the pictures is more than likely the bulk of the issue? Furthermore after you disclosed to us that you covered the trailer with a non RV specific cover (IE: a blue plastic tarp) we need to verify the issue is not from the tarp sanding the finish off the fiberglass? Finally the fiberglass is covered as the attached warranties show it is the "trim" excluded? Also note your demand for money is more than you paid for the warranty coverage? I was committed on the phone with you in finding a solution and the ONLY way that can occur is by proper inspection and reporting to the warranty companyOnce we inspect the unit to determine cause and correction by a certified technician we will then have our warranty company look at the proposed solution? In no way have we denied your service or refused a solution? Frankly the warranty is administered and insured by a 3rd party and I do not now or ever have any control if they will or will not refund any money, nor would I even ask until we have exhausted all options at hand for a solution that works for all parties involved? As we discussed on the phone you must schedule a time for Kevin S [redacted] to inspect the unit at our service center? At that time we can discuss the solutions at hand? If you do not want to deal with us we are happy to have our warranty representative call you so you can schedule a time for her to inspect the unit and suggest repair optionsPlease note that if the damage was caused by covering your unit with an non approved RV cover that sands the finish as the wind blows she will have no choice but to deny the claim in it's entirety.? You can reach my service department at (801)728-Ask for Kevin to schedule your appointment time to inspect the unit.?

Complaint: [redacted] I am rejecting this response because: This "deal" was made based on both of us on the contract/loan from the bank I did not sign anything and he can't obligate both of us He only had legal council after he was told this was a sales contract and that he couldn't get out of it It wasn't that we had cold feet We can't afford the coach and that's why we told you for weeks that we weren't going to buy it How can he sign something (he didn't know what it was) that obligates both of us? Also, how can you justify $to "buy out" of the deal? Can you show receipts of where this figure came from? Sincerely, Sarah B***

Our company does not and has not offered a day warranty Each customer is offered a Pre-delivery inspection at the time of purchase In this case MrB [redacted] declined the service that would check and fix any issues with the unit he purchased As he noted the unit was purchased "AS-IS" therefore we have no responsibility or ability to fix the RV We did not charge for the service and did not perform the work at his request All legal documents were signed as such If he wants to pay for the Pre-delivery inspection we are happy to perform the service otherwise the contract is as written in accordance to the Utah Motor Vehicle contract of saleLine four on the contract reads:"NO WARRANTIES, EXPRESS OR IMPLIED, ARE MADE BY SELLER WITH RESPECT TO USED MOTOR VEHICLES" Again if the customer wants to buy the service that was offered we will repair those things listed on the Pre-delivery inspection paper Kind regards, Jared J***Owner

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI went into Sierra RV and talked with Austin last I had submitted the complaintSierra RV - To whom it may concern.Austin and Nick were the most help I had gottenThey were awesome and said they would help us out if at all possibleI do hope that it still stands trueAs for getting the trailer in on July 1, I do appreciate being fit inHowever I have a family reunion starting 6/I am sadden that we have spent so time and money planning a family reunion that will have to be canceledWhen you purchase a new trailer you would hope that you would be able to use it more than once without a problemI do apologize for the complainI wish there was something that could be done to help usWe are desperate at this point Sincerely, [redacted]

Just to clarify we have never turned you down for service and the aftermarket warranty can be used at any dealer nationwide as they pay with a credit card with proper authorizations None of the employees, besides myself and the service manager Kevin are aware of your last complaint nor do I have a female technician on staff We happy now and always have been willing to work on your RV Frankly I am shocked you want to come to us based on what you said prior "DO NOT BUY AN RV AT SIERRA RV!!!! I am NOT a customer that cannot be satisfied as Sierra would have you believeI have convinced several people to buy elsewhere after almost purchasing at SierraIn every case they have been very happy with Sierra's competitorsWe Bought A Bay Hill 40" 5th Wheel trailer from SierraIt took minutes to run through the operations of the unitIt should have taken at least an hourThe service at Sierra is the worst service I have hadThey never answer their service linesThe poele working on the equipment DO NOT know what they are doingWhile my 5th was at Sierra RV it was broken intoI was told they don't cover any accidents or stolen property while RV's are at their lotTo add pain to my miserable experience they charged me full price for the items that where stolenWhen I got the 5th wheel home my neighbor and I went through itThey didnt drain the holding tankThey opened the valve on the sewer drain BUT DID NOT TAKE OFF CAP AND DRAIN ITThe line was fullThere was two items that were supposed to be repaired that they did not doEverything we have been out in the RV we have tried to call Sierra and cant get through to the service departmentWe eventually have to call a salesman and ask them to walk back and get us help! Even then we have been put on indefinite holdI am taking my 5th wheel to a location in SLC that my friend bought his 5th wheel atThere service is incredible! Especially compared to Sierra RV's Service! Trust me your purchase may go well but your eventual service needs will be hellish!!!! Review By: [redacted] ( [redacted] ) - Zip Code: ***Submitted: 12/29/2016“ I attached the invoices from before showing we in fact repaired at no cost to you, items including flooring we paid a 3rd party to repair on your behalf as the manufacture had gone out of business to no fault of yours or ours. If you choose to come to our facility you can talk with Kevin for and appointmentYou will be worked in the schedule like all other customers. We work hard to service our customers and are the ONLY dealer in Utah that has built a service facility that shows we care. I would suggest that a spoonful of sugar goes a lot farther than hate mail to a 3rd party that has zero say in resolution We welcome you to come back and work with KevinHe will delegate the repairs at your cost to one of our certified technicians. When you schedule your appointment please know we have recently converted to a system that allows better transparency on service and parts timelines which is stamped with times by the assigned professional so you know what you are paying for based off the industry flat rate manuals. We hope to see you againRegards, Jared J [redacted] Owner

Very unhappy with our experience at Sierra RV. We went in as first time buyers not knowing too much about the sales process and they took advantage of our naivety. We were asked to put money down to improve our chances of getting a preapproved for a loan, so we put $2000 from our credit card. Then they had us sign the contract of sale with undefined seller financing terms it was all filled out with "N/A" with the $2000 placed in box B. But then they had us sign Box A for purchaser financing instead, so now they have been trying to strong arm us into buying their camper trailer for that reason. I didn't even go to my bank to see if I was preapproved before going to Sierra RV, it was clear they intended to do financing because they submitted an inquiry with my bank that same day. When I asked for my $2000 back on day 3 because we did not want to proceed with the purchase, they said "don't worry we have it handled". I think that was used as a way to avoid Utah State law buyers remorse that allows you to get your money back within three days. On day 5 they told me it was too late to give my money back. I did not recieve anything from them and they think an afternoon of their time is worth $2000. I still havent recived my money back. So I would caution all who shop at Sierra RV especially first time buyers. Very dishonest sales tactics. 0 stars.

Jason, First as one of the owners of Sierra RV I would like to apologize for your experience thus farI researched and spoke with my team trying to get to the bottom of what happenedI did not see anything on any work orders until fall about a windowI do not know how it was missed on your
service requests and why the delayIt is customary to fix non moving windows local as the factory rarely gets us the correct window replacement. (I have many thrown away that are wrong size, color or features annually that the factory does not want back due to shipping expenses.) Am at a loss as to why it did not appear on the service order until September and no one has a good answer for me to share with you. As far as the hot water heater is concerned the shop did in fact do you a favor. Your water heater was sent back to the factory trying to get them to cover the repair on the "weak seem" we have pictures to verify it was not a weak seem at all. My service department should not have even asked for the warranty to cover it as it is totally blown apart from being frozen. The manufacture has sent it back to us if you would like to verify the serial number with your warranty packet. That act of good will cost the company well over $and a black eye from the supplier trying to do good by you. The rest of your issues are indeed there and in no way did we hide from them in fact when you brought them to attention my employees jumped to get you handled. The brake backing plate is one of those issues that we physically had to dismember another backing plate that did not fit in order to get you on the road instead of waiting for the factory to send the correct bolt pattern. note the timeline below from Aaron in service for other specificsWe are not the builders and as such we are only an authorized repair facility. That being said we do not have authority to extend factory warranty. It appears you do however have an extended warranty and that will cover most things for many years past the initial factory warranty. I wish I could give you a longer warranty but it is not mine to give. Please accept our apology!Regards, Jared J***[On
4/25/15, the Customer came in with the water heater tank issue, brake
issue and entry door issueWe worked on the customers trailer on 4/28/15.We
inspected the water heater, entry door and brake issue
There
was a crack on the water heater tankWe didn't see a buldge on water
heater tank and thought that there was maybe a weak point in the tankCalled
and talked to the factory and they authorized replacing the water heaterWe
sent the water heater back to the factoryFactory sent the water heater back
around the middle of June with it being denied due to improper
winterizingWe then proceeded and called the Customers extended
warranty company and they are covering the water heater tank
We
also worked on the dead bolt of the entry door and got the door adjusted so the
dead bolt will lock
We
then proceeded to inspect the brakes and hub that the customer had a concern
aboutWe pulled the tire and hub off and inspectedWe couldn't see anything
out of place and we also took a picture of the brakesWhen customer came in to
pick up the trailer, he noticed that we didn't replace the backing plate
Customer explained that he did some modifications on the backing plate, springs
and brakesWe then ordered a new backing plate for the customers trailerWe
wrote a new work order for the backing plates on 5/21/We received
and tried to install the backing plates on 5/29/which had a wrong bolt
patternWe tried to find something local to get the backing plate, but with no
luckWe had to order the backing plate straight from the factoryBy then the
customer needed the trailer backWe then proceeded to take the components out
of the wrong backing plate and install them onto the old backing
plate, which the new components fit and
worked.
Aaron D***
Service Manager
Sierra RV
North Main St
Sunset, UT
p***
f. ***
***@sierrarvsales.com]

We have reached out to Mr *** to explain we were very sorry that he is having a problem with his referWe have just gone through a major expansion to help with the problem of being so busy in the shopLast year at this time we were days + out for appointmentsWe understand
this is frustrating for our customers but how do we move him in front of other customers who have also got trips plannedWe did get an opening earlier so we offered to move him up to the 1st of July and will try to get it done as soon as we can. Remember that when we start we may or may not have parts in stock or it may take a little time to get it approved through the warranty company we will do all that we can do to get it completed asap

We have reached out to Mr *** to explain we were very sorry that he is having a problem with his referWe have just gone through a major expansion to help with the problem of being so busy in the shopLast year at this time we were days + out for appointmentsWe understand
this is frustrating for our customers but how do we move him in front of other customers who have also got trips plannedWe did get an opening earlier so we offered to move him up to the 1st of July and will try to get it done as soon as we can. Remember that when we start we may or may not have parts in stock or it may take a little time to get it approved through the warranty company we will do all that we can do to get it completed asap

Complaint: ***
I am rejecting this response because:I do not want this to go into legal action or involve attorneys, that is why I chose to go through the Revdex.com I had not seen the contracts or understood everything that was said/actions taken with Eric prior to him signing I understand your position and will not fight the agreement we made to buy our way out of the deal.Thank you,
Sarah B***

The salesman Jeff B*** talked over the phone to MrM***
before the purchase that the trailer was sold “AS-IS” because of the year of
the trailerThe customer had signed the work order that says “AS-IS” clearly
on the formWe had expressed no warranty or guarantee on the Jayco
5th
wheelIt is unfortunate that MrM*** has experienced problems with his trailer,
we feel that we have completed the transaction as was agreed upon in the sales
contract selling the trailer “AS-IS”.
The salesperson did not promise MrM*** that everything
worked and that the unit was ready to useOn an purchase we do a check
of the LP gas system to insure that the system will hold pressure, that is the
only check that we did and agreed with MrM***The $down payment we
received from the customer was so we could mark the trailer sold and have the
shop perform the LP checkMrM*** was promised nothing other than the LP
Check, not a detail, clean, prep or a Pre-Delivery inspection.
If Mr M*** will bring his trailer to us, we would be able
to have a technician look at the refrigerator and see what the problem is with
the AC electric function and let him know what it will need to repair it. RegardsCarl J***

*** ***, As I discussed with you on the phone in order to do anything with this claim, we need the service manager to inspect the unit As noted from our conversation the "Hard Water" (seen with the white streaks on all the black hard plastic and visible water spots) on the black
plastic shown in the pictures is more than likely the bulk of the issue Furthermore after you disclosed to us that you covered the trailer with a non RV specific cover (IE: a blue plastic tarp) we need to verify the issue is not from the tarp sanding the finish off the fiberglass Finally the fiberglass is covered as the attached warranties show it is the "trim" excluded Also note your demand for money is more than you paid for the warranty coverage I was committed on the phone with you in finding a solution and the ONLY way that can occur is by proper inspection and reporting to the warranty companyOnce we inspect the unit to determine cause and correction by a certified technician we will then have our warranty company look at the proposed solution In no way have we denied your service or refused a solution Frankly the warranty is administered and insured by a 3rd party and I do not now or ever have any control if they will or will not refund any money, nor would I even ask until we have exhausted all options at hand for a solution that works for all parties involved As we discussed on the phone you must schedule a time for Kevin S*** to inspect the unit at our service center At that time we can discuss the solutions at hand If you do not want to deal with us we are happy to have our warranty representative call you so you can schedule a time for her to inspect the unit and suggest repair optionsPlease note that if the damage was caused by covering your unit with an non approved RV cover that sands the finish as the wind blows she will have no choice but to deny the claim in it's entirety. You can reach my service department at (801)728-Ask for Kevin to schedule your appointment time to inspect the unit

***, If do not want to bring it in and work the approval processes we cannot help you Ironically we just received authorization to have a fiberglass that was unit sold during the same time frame professionally buffed, then have the protection re applied So again if you do not want to come in with the unit so we can follow the approval processes ans discussed in all this discussion and on the phone conversation we had we cannot help you There is warranty on the unit which REQUIRES the proper approval process, the next step of that initial denial was to get the correct people involved BUT you have chosen not to do so. I do not right the rules, like you we as a company can only follow them

Unfortunately the factories do not move quick in authorization or shipping replacement parts. In this case especially were the fix outlined by the factory has failed twice. All the people at the factory that can make a decision know of the issue and have known for
some time as we have been working through them as required to get authorization and parts to repair to the factory specifications. The siding is expanding at different rates causing the ripple effect. We can get you in contact with the factory and see if you can get answers faster than us and ask if they will "swap" trailers but that is the call of the factory. We do not have authority to do anything but what they approve us to do. Your factory warranty takes care of the cosmetics of the trailer as such all repairs, procedures and all things pertaining to this unit and the factory warranty are done with the permission and payment of the factory. We are happy to help in trading the unit for another one but based on history the factory will most likely not participate financially to do that. Please let us know what you would like us to do besides getting the factory to approve the fix we have been recommending for the last few weeks

*** ***,? As I discussed with you on the phone in order to do anything with this claim, we need the service manager to inspect the unit? As noted from our conversation the "Hard Water" (seen with the white streaks on all the black hard plastic and visible water spots) on the black
plastic shown in the pictures is more than likely the bulk of the issue? Furthermore after you disclosed to us that you covered the trailer with a non RV specific cover (IE: a blue plastic tarp) we need to verify the issue is not from the tarp sanding the finish off the fiberglass? Finally the fiberglass is covered as the attached warranties show it is the "trim" excluded? Also note your demand for money is more than you paid for the warranty coverage? I was committed on the phone with you in finding a solution and the ONLY way that can occur is by proper inspection and reporting to the warranty companyOnce we inspect the unit to determine cause and correction by a certified technician we will then have our warranty company look at the proposed solution? In no way have we denied your service or refused a solution? Frankly the warranty is administered and insured by a 3rd party and I do not now or ever have any control if they will or will not refund any money, nor would I even ask until we have exhausted all options at hand for a solution that works for all parties involved? As we discussed on the phone you must schedule a time for Kevin S*** to inspect the unit at our service center? At that time we can discuss the solutions at hand? If you do not want to deal with us we are happy to have our warranty representative call you so you can schedule a time for her to inspect the unit and suggest repair optionsPlease note that if the damage was caused by covering your unit with an non approved RV cover that sands the finish as the wind blows she will have no choice but to deny the claim in it's entirety.? You can reach my service department at (801)728-Ask for Kevin to schedule your appointment time to inspect the unit.?

***,? ? If do not want to bring it in and work the approval processes? we cannot help you? Ironically? we just received? authorization to have a fiberglass that was? unit sold during the same time frame? professionally buffed, then have the protection re applied? So again if you do not want to come in with the unit so we can follow the approval processes? ans discussed in all this discussion? and on the phone? conversation we had we cannot help you? There is warranty on the unit which REQUIRES the proper? approval process, the next step of that initial denial? was to get the correct people involved BUT you have chosen not to do so.? ? I do not right the rules, ? like you we as a company? can only follow them.?

Just to clarify we have never turned you down for service and the aftermarket warranty can be used at any dealer nationwide as they pay with a credit card with proper authorizations? None of the employees, besides myself and the service manager Kevin are aware of your last complaint nor do I
have a female technician? on staff? We happy now and always have been willing to work on your RV? Frankly I am shocked you want to come to us based on what you said prior "DO NOT BUY AN RV AT SIERRA RV!!!! I am NOT a customer that cannot be satisfied as Sierra would have you believeI have convinced several people to buy elsewhere after almost purchasing at SierraIn every case they have been very happy with Sierra's competitorsWe Bought A Bay Hill 40" 5th Wheel trailer from SierraIt took minutes to run through the operations of the unitIt should have taken at least an hourThe service at Sierra is the worst service I have hadThey never answer their service linesThe poele working on the equipment DO NOT know what they are doingWhile my 5th was at Sierra RV it was broken intoI was told they don't cover any accidents or stolen property while RV's are at their lotTo add pain to my miserable experience they charged me full price for the items that where stolenWhen I got the 5th wheel home my neighbor and I went through itThey didnt drain the holding tankThey opened the valve on the sewer drain BUT DID NOT TAKE OFF CAP AND DRAIN ITThe line was fullThere was two items that were supposed to be repaired that they did not doEverything we have been out in the RV we have tried to call Sierra and cant get through to the service departmentWe eventually have to call a salesman and ask them to walk back and get us help! Even then we have been put on indefinite holdI am taking my 5th wheel to a location in SLC that my friend bought his 5th wheel atThere service is incredible! Especially compared to Sierra RV's Service! Trust me your purchase may go well but your eventual service needs will be hellish!!!! Review By: *** *** (***) - Zip Code: ***Submitted: 12/29/2016“ I attached the invoices from before showing we in fact repaired at no cost to you, items including flooring we paid a 3rd party to repair on your behalf as the manufacture had gone out of business to no fault of yours or ours.? ? If you choose to come to our facility you can talk with Kevin for and appointmentYou will be worked in the schedule like all other customers.? We work hard to service our customers and are the ONLY dealer in Utah that has built a service facility that shows we care.? I would suggest that a spoonful of sugar goes a lot farther than hate mail to a 3rd party that has zero say in resolution? ? We welcome you to come back and work with KevinHe will delegate the repairs at your cost to one of our certified technicians.? When you schedule your appointment please know we have recently converted to a system that allows better transparency on service and parts timelines which is stamped with times by the assigned professional so you know what you are paying for based off the industry flat rate manuals.? ? ? We hope to see you againRegards, Jared J*** Owner