Shopkick, Inc.

Complaint: [redacted]I am rejecting this response because: Again, I have not seen the proof that I broke the rules, just a generic statement that they keep sending to Revdex.com and me.  I would like to see the proof that they say that they are reviewing!!!!Sincerely,[redacted]

We appreciate you reaching out to us, [redacted].  I've looked it up and I do see that you are now in direct touch with our Support team regarding your receipt submission.  We're very sorry for the delay in getting back to you—we always answer every shopkicker who writes in, but at the moment...

there is a much longer than usual delay in responding and for that we apologize!  In the case of your receipt in question, unfortunately, it was not eligible for kicks with our program, as our offer for [redacted] kicks was for in-store purchases only and your purchase was made online.  We really hope you'll understand and that you'll continue to enjoy all the rest that Shopkick has to offer!

Complaint: [redacted]I am rejecting this response because: Shop Kick has not shown me the proof that I broke the rules, they just keep sending the general response information.  This is the third time that they have sent me the same response, but no proof.  I believe that they just took all my shop kicks because they did not want to give me the gift cards.  What would be fair is if they would give me my gift cards, because I do not see a valid reason to take my points because I did go to those locations!!!!!!Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
This is the same response they are giving me via customer support. They have not apologized, they instantly accused me via email and they kept sending the same email template over and over, we are getting nowhere.
I have been falsely accused. We have done nothing wrong. I believe their system is defective because it thinks my wife and I are the same person, but we are not. My wife has also contacted ShopKick, and received the same templately response. Shopkick are now denying that this is the case, they keep changing their story. Now they won't divulge the real reason as to why they banned my and my wife accounts. What is actually going on here??? Something feels very wrong and very dishonest.
I am asking you to pay out my wife and my earnings on ebay gift cards. This is around $25 total. I then wish to never deal with ShopKick again. We earn't these credits fair and square and now you are telling us that we are banned and not explaining why?? I think you messed up and now your trying to cover it up. Shame on you!
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:This isn't relevant.No clear explanation is given as to what terms were violated.Yiu can't just give a generic list or terms and policies and say you've violated them.I need proof.Sincerely,[redacted] Pinto

While we are sorry you have had a negative experience, we must confirm again (as we did via email) that, upon repeated manual reviews, your Shopkick account activity does show repeated breaches of our terms of service.  Our policies are in place to protect our community of shopkickers and...

retailers and make it fair and fun for everyone.  They can be found here [redacted]. Per these terms, we are not able to re-open an account that shows this type of activity, nor can we release the kicks from such an account, or divulge our rule breach detection methods. We hope that this information is helpful, and we wish you the best.

We are sorry for any disappointment or confusion.  We sent you two emails (after the auto-acknowledgement you mention) in response to your questions, and did receive responses from you as well, so we believe those messages did get through to you.  As our team let you know in those...

messages, your Shopkick account showed repeated breaches of both our scan and account/device use rules; in cases like this, we cannot allow the account to remain open.  It is always unfortunate when we have to remove a user from our community, but it is our responsibility to protect both our shopkickers and our partners who fund the free gift cards.  We hope you’ll understand, and wish you well.

Complaint: [redacted]I am rejecting this response because:
I’m sorry you don’t understand, it really bothers me that I see people out there with two devices in each hand collecting kicks, here I tried to obey the rules (which for some reason you can’t tell me and it don’t make since), I’m just asking for you to reopen my account I feel that I did nothing wrong the only thing I can figure is that my 79 year old mom shares my Apple ID but lives in a separate household with a separate phone and I downloaded her the app for her (but she still able to youuse hers) and somehow that’s what your talking about cause I honestly can not figure out for the life of me why you closed my account just seems like because I was always getting my kicks scanned(I work at Walmart) so it was convenient and apparently I got to many kicks just like so many of the comments on the app say you guys didn’t like it.
Sincerely,Michelle [redacted]

Complaint: [redacted]I am rejecting this response because: as much as you are going to continue to say it was under this or under that....which was not easily to be seen it.  This promotion did not stay in store only nor did it state anything about it being this direct store under the terms and conditions when I submitted for this promotion.  A company should stand by the terms they provide even if it isn't what they "wanted" it to be for.Sincerely,[redacted]