Shopkick, Inc.

We are sorry for again for any disappointment. However, your Shopkick account showed repeated breaches of our rules upon repeated manual reviews by team members, not by the "system," as detailed in our email responses to you, as well as in our response to your complaint here; in cases like this, we cannot allow the account to remain open, nor can we release kicks from the account. We hope you'll understand, and wish you well

We're very sorry to hear about this issue, Meg! We've reviewed your correspondence and it looks like we haven't been able to fully understand the issue yet. We'd like to get to the bottom of this issue, so would you please contact our Support team again and mention that you were asked to
reach out via the Revdex.com? We'll try to find the purchase you're referencing and find out what went wrong. Thank you!

Complaint: ***I am rejecting this response because: I still have overdue kicks that I haven’t received!!! It’s all or nothing for me so you can give The Revdex.com your response when you have completed the missionYou all must be used to subpar performance but I am not!!! Get to work!!!Sincerely,*** ***

We have located your Shopkick account and manually reviewed its activity, and we must confirm that it shows consistent behavior in violation of our terms of use and, as such, has had to be closed This determination is not related to the volume of scans available at *** ***; properly scanning
available items, regardless of how many items are available, does not trigger any automatic suspension of accounts Our program relies upon the understanding that each and every product scan is completed while holding that product in your hand and while inside the featured retail store, which was not the case in this account In order to keep kicks available for our rule-following shopkickers, and to protect our retail partners that allow us to offer free gift cards, we have to close accounts that show this improper scanning behaviorWe hope you understand, and wish you the best

We appreciate your continued concern, ***. It looks like most of the kicks in your screenshot are not yet due to be credited. The *** kicks are on the way, per the messages you've received from our Support team. We are working diligently to get those kicks to you, and it looks like two purchases credited on Monday. For any remaining concerns, our Support team is best equipped to help you out, as we have been, so please continue the correspondence with us via that channel

Thank you for sharing your feedback on your experience, Joann. We have gone back to review your receipt submission and, because we do see all necessary information present in the submission, we have send the remaining 8,kicks to your account. The program with Outback was the first of
its kind and we know there were issues with it. We will continue to work to make this experience better, and again, we really appreciate your support and feedback

Thank you for sharing your feedback, ***! Looking at your Shopkick account and correspondence with our Support team, it seems credit for this purchase has already been provided. So sorry for the issues you experienced, and glad we were able to sort it out for you. :)

Complaint: ***I am rejecting this response because:
This response is used to deliberately harass and make allegations against me that are untrue and unwarranted and conclusatory allegations with no details whatsoever to support its positionShop kick will continue to receive these complaints as they are Revdex.com accredited and their rude allegations are not appropriate
I have stated numerous times very clearly that all of the terms they sent me via email were never violated and to further prove this they have done this to steal my kicks so I would not be able to redeem them
Further, as they claim there rules are violated I have not asked how they detected itI very clearly stated which rule is violatedIn the US we do not have kangaroo court and Shopkick is not allowed to make accusations that are frivilous in an effort to slander me
If you refuse to state what rule was violated then you are willfully and maliciously making accusations and once again Shopkick is being advised that those kicks are property of mine and the account is my property
Shopkick has had my account for years and NEVER sent any notice of this and now they want to maliciously claim that I violated their rules to steal my kicks?
This will continue to be reported and be escalated to the Attorney General’s office should a resolution not be reached
Sincerely,Brandon ***

We appreciate your feedback on your experience. To clarify, this offer was presented in a store details page in our app that features a store address. This means that all offers shown on that page are offered specifically at that street address. We also have our store pages in the app split out explicitly into "nearby" stores and "online" stores, also to show that some kicks are available online and others are available in stores near you. This offer was an in-store offered, promoted through a store page showing that physical store's address, it was not a generic offer for any *** *** online or offline purchase, and this means that we cannot award kicks for an online purchase submission. We do hope that you will understand, and again apologize for the confusion

We apologize again for any disappointment.  However, the terms of service to which all Shopkick app users consent at sign up are clear on our rules and our policies for closing accounts that show violations of these rules that are in place to protect our community.  In accordance with these terms, your Shopkick account was closed after repeated violations of our few rules.  We have manually reviewed this determination several times to ensure that our rules were applied fairly, and the determination is final.  We do hope you'll understand.

We appreciate you reaching out, Tim.  We've reviewed your issue and your correspondence with our Support team and it looks like after you updated to the latest version of the app per our recommendation you were able to receive your $50 gift card.  So glad we could help out, and enjoy that...

card!

We are sorry for any disappointment.  As our team let you know via email, your Shopkick account showed repeated breaches of our policies, particularly our scan and device use policies, and as such it had to be closed.  It is always unfortunate when we have to remove a user from our...

community, but it is our responsibility to protect both our rule-following shopkickers and our partners who fund our free gift cards.  We hope you’ll understand, and wish you well.

Complaint: [redacted]I am rejecting this response because:I know for sure nothing has been done to get my account suspended.I know of people who have also faced this issue and it's only cause we reach high payouts!Its just mere cheating and unfair business.If your so sure that violation of terms has happened send me proof Sincerely,[redacted] Pinto

Complaint: [redacted]I am rejecting this response because:
There has been no violation in my account at all. What has happened, is that, you have probably linked my wifes and my accounts as we shop together and live in the same house. If this is not the case, then please explain the actual reason.
I reject this business response for this reasons as Shopkick have not provided any support to their claims. I believe their system is incorrectly linking accounts and assuming multipleaccounts under one identity. Im not sure why they are not willing to help. Im not very happy with the way this is going at all.
 
Sincerely,[redacted]

While we are sorry you have had a negative experience, we must confirm again (as we did via email) that, upon repeated manual reviews, your Shopkick account activity does show repeated and various breaches of our terms of service.  It is our policy (and common practice) not to divulge our rule...

breach detection techniques, for security reasons; we apologize for any disappointment that this may cause.  Our rules are in place to protect our community of shopkickers and retailers and make it fair and fun for everyone.  They can be found here [redacted]-what-are-the-shopkick-rules. Per these terms, we are not able to re-open an account that shows this type of activity, nor can we release the kicks from such an account. We hope that this information is helpful, and we wish you the best.

Complaint: [redacted]I am rejecting this response because: My pending kicks which are due have not been credited to my account as the pictures show them still pending.Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, Tim[redacted]

Complaint: [redacted]I am rejecting this response because:
Because it’s not a straight answer, I followed your rules.Sincerely,Michelle [redacted]

We are sorry for any continued disappointment.  It is our policy and common practice not to divulge our rule breach detection techniques, for security reasons.  We have, however, manually reviewed your Shopkick activity several times and must confirm for a final time that it shows repeated rule breaches and had to be closed for that reason.  We must protect our community and keep Shopkick free and fair for all rule-following members.

Complaint: [redacted]I am rejecting this response because Shopkick did not state on the terms when I submitted it that it was for in story only.  It is enthical for shop kick to hold customers to terms that are not stated when they submit for kicks.  I am speaking with them but I have also relayed my disconnect with their response and how they are handling this. Sincerely,[redacted]