Shop Max TV

The company paid my refund.  This complaint is closed.  Ingeborg [redacted]complaint #[redacted]

Re: [redacted], ID# [redacted]To Whom It May Concern:Cn:We received your letter dated January 22, 2018 regarding the experience of [redacted].In reviewing the call that he placed I have confirmed that after his call he was immediately refunded, but was promised a follow-up phone call to confirm that...

the refund had taken place.While the refund occurred, as far as I can determine this follow-up phone call never occurred and I sincerely regret this oversight. We are addressing the error with the agent.It is important to us to assure the satisfaction of all customers at all points of contact and I regret that this did not happen for Mr. [redacted]. The customer has been refunded everything he has ever been charged, and as a courtesy we ask that he keep the product that he received as our gift for his trouble. We are reaching out to the customer to verify that he is satisfied with this outcome.We apologize for any and all inconvenience that Mr. [redacted] experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this [redacted]er is now resolved for all parties. Should there be any further questions, however, please do not hesitate to contact us.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The refund provided was not what was requested.  The product purchased for $5.95 was shipped and was exactly what I ordered.  That product wasn't the issue.  However, for some reason that $5.95 was refunded.  The issue, instead, as noted in the original complaint, is that somehow I was billed for some sort of "golf lessons" I did not purchase.  This secondary billing was for $9.95, and it was billed on 12/15/17 and on 1/15/17.  Neither of those amounts were refunded, and those charges (and more specifically, the method by which the "sale" of these "golf lessons" was made) is the issue.  I never asked for a refund for the purchase of the labels I actually bought.  The issue was these "golf lessons" that somehow started billing out several weeks after the initial purchase was made.  As I said in other communications, I have no way of knowing if the billing will continue... the 15th is only two days away, and who knows, it might hit again.  I truly believe this is intentionally obfuscatory.  There is likely a pre-checked box at some point in the checkout process for these "golf lessons" and a consumer has to uncheck this automatic selection.  It is likely for a "free trial", which would explain why the billing didn't hit until about a month after I bought the product.  It's ridiculous, frankly.  And the $5.95 refund for labels in no way compensates for the $9.95 billed fraudulently for "golf lessons".  As should be obvious to the Revdex.com, the issue is much less with the actual dollars involved than with the process by which the company is making these "sales" and quietly skimming ten bucks a month off consumers like me who don't balance their online bank balance every day.]
Regards,
[redacted]

We received the letter you sent. He placed his order via the...

internet on 8/4/16 for the Optimal Putting eBook and Pure Strike 5 Disc DVD Set. He was charged $90.75 and his order was shipped to him.
We spoke with him on 8/5/16 when he requested that the order be cancelled, but the order did ship out that day. We offer a 30 day no-questions-asked money back guarantee on all products, as well as a 6 month replacement warranty.
On 8/24/16, his order was returned and he was refunded in full. We Contacted the Customer and he indicated that he is satisfied with the OutCOme. We apologize for any inconvenience that he may have experienced as a result of this purchases. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us.
We greatly respect the job your office does in protecting consumers and appreciate this opportunity to respond to your inquiry. We hope and trust that this matter is now resolved. Should you have any further questions, however, please do not hesitate to Contact us.

August 14, 2015KickX GolfP.O. Box 1047Vista, CA 92085Revdex.comAttn: [redacted]4747 Viewridge Ave Suite 200San Diego, CA 92123RE: ID [redacted]We received the letter you sent. He placed his order via the internet on5/23/15 for the Kick X TourZ Premium Golf Balls.We believe in our...

products and want to make our customers' use of them asconvenient as possible. We offer a 60 day no-questions-asked money backguarantee, as well as a 6 month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he accepted. Exhibit 1 shows the Kick X Tourz Golf Balls offer he accepted:"Try the Tourz Balls FREE with $0.99 S&H for 30 days! Love it or you'll never even becharged! Keep it and it's just 39.95 with FREE S&H for the dozen premium balls!!"The offer is further explained (Exhibit 2) on the same web page, though it is printedout on two: "Pay nothing but $0.99 S&H today for today's shipment and then you willbe billed $39.95 in 30 days to your credit card." He was not on a monthlymembership for the Kick X TourZ Golf Balls, and received only the one dozen at$39.95 plus California tax. He will receive no further charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with us. We hope and trust that this matter isnow resolved. Should you have any further questions, however, please do nothesitate to contact us.Sincerely, [redacted]1-800-[redacted]

june 4, 2015KickX GolfP.O. Box 1047Vista, CA 92085Revdex.comAttn: [redacted]4747 Viewridge Ave Suite 200San Diego, CA 92123RE: ID [redacted]We received the letter you sent. He placed his order via the internet on3/22/15 for the Kick X TourZ Premium Golf Balls.We believe in our...

products and want to make our customers' use of them asconvenient as possible. We offer a 60 day no-questions-asked money backguarantee, as well as a 6 month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he accepted. Exhibit 1 shows the Kick X TourZ Golf Balls offer he accepted:"Try the TourZ Balls FREE with $0.99 S&H for 30 days! Love it or you'll never even becharged! Keep it and it's just 39.95 with FREE S&H for the dozen premium balls!!"The offer is further explained (Exhibit 2} on the same web page, though it is printedout on two: "Pay nothing plus $0.99 S&H today for today's shipment. If you decide tokeep the shipment and do not return it then you will be billed $39.95 in 30 days toyour credit card." He received a full refund less S&H via his financial institution on5/13/15. He needn't return the order and will receive no future charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with us. We hope and trust that this matter isnow resolved. Should you have any further questions, however, please do nothesitate to contact us.Sincerely,[redacted]1-800-[redacted]

RE: ID [redacted]We received the letter you sent. He placed his order via the internet on 5/31/15 for a dozen plus a sleeve of the Kick X Tourz Premium Golf Balls.We believe in our products and want to make our customers' use of them as convenient as possible. We offer a 60 day no-questions-asked...

money back guarantee, as well as a 6 month replacement warranty.As he mentions in his letter, he cancelled the Discount Balls Program on 8/6/15 at which time a refund of $29.95 was issued, and subsequently, declined. After receiving updated information, the refund was successfully resubmitted on 10/6/15. He will receive no further charges or shipments.We apologize for any inconvenience that he experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, however, please do not hesitate to contact us.Sincerely,[redacted] 1-800[redacted]

RE: ID [redacted]
5pt;">    We received the letter you sent. She placed her order via the internet on 5/9/16 for a sleeve and 3 dozen Kick X Tourz Premium Golf Balls.
   We believe in our products and want to make our customers' use of them as convenient as possible. We offer a 60 day no-questions-asked money back guarantee, as well as a 6 month replacement warranty.
  We are sorry that she apparently misunderstood the terms of the offer accepted. An order cannot exist without the customer submitting it. She mentions she closed the browser, but this was after she had hit the 'Submit' button on the order. She has been refunded the full price through her bank via dispute. She will receive no further charges or shipments.
  We apologize for any inconvenience that she experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, however, please do not hesitate to contact us.

We received the letter you sent. He placed his order via the internet on 6/4/15 for a dozen plus a sleeve of the Kick X Tourz Premium Golf Balls.
We believe in our products and want to make our customers' use of them as convenient as possible. We offer a 60 day no-questions—asked money...

back guarantee, as well as a 6 month replacement warranty.As a show of good faith, we have issued refunds for all payments associated with the Discount Balls Program, totalling $119.80. He will receive no further charges or shipments.
We apologize for any inconvenience that he experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, however, please do not hesitate to contact us.
Sincerely,
[redacted]
1-800-437-5174

Their response simply ignores the fact that on each of the "Free Golf Ball" order pages the customer is given the option of declining any charges or addition "offers". I was very carefull to make sure that such offers were checked as decline. It's not worth the aggreavaion and time to persue the complaint any further. I do appreciate your efforts to resolve this issue. It's probably because of your assistance that they are trying to exit the complaint process without admitting any wrongdoing. Thanks for your help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The refund the  company stated in their response to my complaint ID [redacted] has already been credited to my account.  I will consider this complaint resolved to my satisfactio.
Thank you so much for your assistance in this matter and for the great things you  do on an ongoing basis.
Regards,
[redacted]

April 30, 2015KickX GolfP.O. Box 1047Vista, CA 92085Revdex.comAttn: [redacted]4747 Viewridge Ave., Suite 200San Diego, CA 92123RE: ID# [redacted]We received the letter you sent. He placed his order via the internet on1/15/15 for the KickX...

TourZ Golf Balls and the Medicus CM21 Overspin Putter.We believe in our products and want to make our customers' use of them asconvenient as possible. We offer a 30 day no-questions-asked money backguarantee, as well as a 6 month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offers he accepted. Attached you will find copies from the website where heplaced his order. Exhibit 1 shows the KickX TourZ Golf Balls offer that he accepted:"Pay nothing but $0.99 S&H today for today's shipment and then you will be billed$39.95 in 30 days to your credit card." After adding this to his cart, he was offeredand accepted to try the Medicus OverSpin Putter for $1.00: "Pay only $1.00 for thefirst 30 days. After 30 days, you will be charged just 4 monthly payments of $29.95."We spoke with him on 4/20/15 to provide return information and a prepaid UPS labelso that he could send back his order at no cost. Upon receipt of this letter, we havetracked the return which shows the order is on its way back. He has been refunded$160.75, and will receive no further charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with us. We hope and trust that this matter isnow resolved. Should you have any further questions, however, please do nothesitate to contact us.Sincerely,[redacted]

june 4, 2015KickX GolfP.O. Box 1047Vista, CA 92085Revdex.comAttn: [redacted]4747 Viewridge Ave Suite 200San Diego, CA 92123RE: ID [redacted]We received the letter you sent. He placed his order via the internet on3/22/15 for the Kick X TourZ...

Premium Golf Balls.We believe in our products and want to make our customers' use of them asconvenient as possible. We offer a 60 day no-questions-asked money backguarantee, as well as a 6 month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he accepted. Exhibit 1 shows the Kick X TourZ Golf Balls offer he accepted:"Try the TourZ Balls FREE with $0.99 S&H for 30 days! Love it or you'll never even becharged! Keep it and it's just 39.95 with FREE S&H for the dozen premium balls!!"The offer is further explained (Exhibit 2} on the same web page, though it is printedout on two: "Pay nothing plus $0.99 S&H today for today's shipment. If you decide tokeep the shipment and do not return it then you will be billed $39.95 in 30 days toyour credit card." He received a full refund less S&H via his financial institution on5/13/15. He needn't return the order and will receive no future charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with us. We hope and trust that this matter isnow resolved. Should you have any further questions, however, please do nothesitate to contact us.Sincerely,[redacted]1-800-[redacted]

August 14, 2015KickX GolfP.O. Box 1047Vista, CA 92085Revdex.comAttn: [redacted]4747 Viewridge Ave Suite 200San Diego, CA 92123RE: ID [redacted]We received the letter you sent. He placed his order via the internet on5/23/15 for the Kick X TourZ...

Premium Golf Balls.We believe in our products and want to make our customers' use of them asconvenient as possible. We offer a 60 day no-questions-asked money backguarantee, as well as a 6 month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he accepted. Exhibit 1 shows the Kick X Tourz Golf Balls offer he accepted:"Try the Tourz Balls FREE with $0.99 S&H for 30 days! Love it or you'll never even becharged! Keep it and it's just 39.95 with FREE S&H for the dozen premium balls!!"The offer is further explained (Exhibit 2) on the same web page, though it is printedout on two: "Pay nothing but $0.99 S&H today for today's shipment and then you willbe billed $39.95 in 30 days to your credit card." He was not on a monthlymembership for the Kick X TourZ Golf Balls, and received only the one dozen at$39.95 plus California tax. He will receive no further charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with us. We hope and trust that this matter isnow resolved. Should you have any further questions, however, please do nothesitate to contact us.Sincerely, [redacted]1-800-[redacted]

RE: ID [redacted]
5pt;">We received the letter you sent. He placed his order via the internet on 5/31/15 for a dozen plus a sleeve of the Kick X Tourz Premium Golf Balls.
We believe in our products and want to make our customers' use of them as convenient as possible. We offer a 60 day no-questions-asked money back guarantee, as well as a 6 month replacement warranty.
As he mentions in his letter, he cancelled the Discount Balls Program on 8/6/15 at which time a refund of $29.95 was issued, and subsequently, declined. After receiving updated information, the refund was successfully resubmitted on 10/6/15. He will receive no further charges or shipments.
We apologize for any inconvenience that he experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, however, please do not hesitate to contact us.
Sincerely,
[redacted] 1-800[redacted]

RE: ID# [redacted]
We have received the letter you sent.As mentioned in her letter, she initially received just 1 of the 2 clubs she ordered.  There was a lengthy decline on the authorization payment for the 2nd club, which successfully processed on 11/7/12. The club...

was shipped out on 11/11/15 and was delivered on 11/18/15. We have placed a 30-day hold on payments due to the delay to allow her time to try out the product.  We contacted her on 11/24/15 to explain what happened.  She appreciated the follow up.We do apologize for any inconvenience that she experienced as a result of this purchase.  We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us.  We hope and trust that this matter is now resolved.  Should you have any further questions, hoowever, please do not hesitate to contact us.Sincerely,
[redacted]1-800-[redacted]

Review: In response to a golf channel ad and e-mail, I ordered what was described as a free trial of a dozen Kickx golf [redacted] and I only had to pay 99 cents for shipping charges. After I ordered these, I found complaints on the Internet anout this being a scam and customers being charged $39.95 per month for additional shipments. I called the company on July 7 and was told that I would not be sent any more golf [redacted] and would not be charged any additional costs. On Aug 5 I was charged $39.95 on my credit card. I called the company at 800-772-4979 and they confirmed my phone call of July 7, but said that the charge was because I kept the first dozen [redacted] which were adverttised as a free trial. I was told that I could return them at my cost and be given a $10 credit toward that $39.95. First, how can I return the first dozen [redacted] that were sent as a "free trial", when some of them are in water hazards and lost in the woods? This is a scam and should not be permitted.Desired Settlement: I have already disputed the charge with my credit card company. The company can issue a credit for that amount, and more importantly, cease and desist these fraudulent and misleading advertising policies.

Consumer

Response:

I HAVE RECEIVED THE REQUESTED ADJUSTMENT AND THIS COMPLAINT MAY BE CLOSED

Review: I responded to a magazine ad for "Kick X Tour Z" golf [redacted] The ad stated that they would send a sample of their "new" golf [redacted] for just .99 for shipping and handling. The website says that if you love the golf [redacted] they are just $39.95 per dozen. No where does it say that this is a monthly subscription for purchasing their golf [redacted] On July 25th I noticed a hold for $43.35 by "BD Golf" (which is Shopmaxtv) on my credit card account. This is clearly deceptive/fraudulent advertising. Had it been plainly stated that this was a subscription to their product I would have never placed a request for the "free sample".Desired Settlement: I want them to reverse the $43.35 charge, stop sending me any further golf [redacted] and delete all my information from their computer system. I never want to have to deal with them again.

Business

Response:

August 14, 2015KickX GolfP.O. Box 1047Vista, CA 92085Revdex.comAttn: [redacted]4747 Viewridge Ave Suite 200San Diego, CA 92123RE: ID [redacted]We received the letter you sent. He placed his order via the internet on5/23/15 for the Kick X TourZ Premium Golf Balls.We believe in our products and want to make our customers' use of them asconvenient as possible. We offer a 60 day no-questions-asked money backguarantee, as well as a 6 month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he accepted. Exhibit 1 shows the Kick X Tourz Golf Balls offer he accepted:"Try the Tourz Balls FREE with $0.99 S&H for 30 days! Love it or you'll never even becharged! Keep it and it's just 39.95 with FREE S&H for the dozen premium balls!!"The offer is further explained (Exhibit 2) on the same web page, though it is printedout on two: "Pay nothing but $0.99 S&H today for today's shipment and then you willbe billed $39.95 in 30 days to your credit card." He was not on a monthlymembership for the Kick X TourZ Golf Balls, and received only the one dozen at$39.95 plus California tax. He will receive no further charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with us. We hope and trust that this matter isnow resolved. Should you have any further questions, however, please do nothesitate to contact us.Sincerely, [redacted]1-800-[redacted]

Review: I ordered 2 golf clubs with this company, and only 1 arrived. I have contacted them, and have gotten no response from them. They are still billing me for 2 golf clubs.Desired Settlement: I would like the golf club to be delivered.

Business

Response:

RE: ID# [redacted]We have received the letter you sent.As mentioned in her letter, she initially received just 1 of the 2 clubs she ordered. There was a lengthy decline on the authorization payment for the 2nd club, which successfully processed on 11/7/12. The club was shipped out on 11/11/15 and was delivered on 11/18/15. We have placed a 30-day hold on payments due to the delay to allow her time to try out the product. We contacted her on 11/24/15 to explain what happened. She appreciated the follow up.We do apologize for any inconvenience that she experienced as a result of this purchase. We try very hard to satisfy our customers and to learn from them when they have not had a good experience with us. We hope and trust that this matter is now resolved. Should you have any further questions, hoowever, please do not hesitate to contact us.Sincerely,[redacted]1-800-[redacted]

Review: Misleading TV ad, promised free Kickx golf balls. Order page asked for credit card info., stating a charge of $.99 was needed for shipping. No other charge was prominently displayed as you might expect to show total intended charge. I was later surprised to find a charge of $39.95 on my charge card. There was a long wait in the delivery of the golf balls. When I called to complain, I was told that the 60 day period was past for a refund request. I had told a couple of my friends about this offer. One of them ordered and was also surprised with this unexpected charge and another one found a blog that referenced this rip off and also complained about the misleading advertising. I also found such references after the fact. I would like my $39.95 refunded to me.Desired Settlement: I would like my $39.95 refunded.

Business

Response:

April 30, 2015KickX GolfP.O. Box 1047Vista, CA 92085Revdex.comAttn: [redacted]4747 Viewridge Ave., Suite 200San Diego, CA 92123RE: ID [redacted]We received the letter you sent. He placed his order via the internet on 1/9/15for the Kick X TourZ Premium Golf Balls.We believe in our products and want to make our customers' use of them asconvenient as possible. We offer a 60 day no-questions-asked money backguarantee, as well as a 6 month replacement warranty.We are sorry that he apparently misunderstood the terms and conditions ofthe offer he accepted. Exhibit 1 shows the Kick X TourZ Golf Balls offer he accepted:"Pay nothing plus $0.99 S&H today for today's shipment and then you will be billed$39.95 in 30 days to your credit card." We are willing to extend the money backguarantee period if he would like to return his order for a refund. He will receive nofurther charges or shipments.We apologize for any inconvenience that he experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with us. We hope and trust that this matter isnow resolved. Should you have any further questions, however, please do nothesitate to contact us.Sincerely,[redacted]