Shoes.com

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
This is a simple lack of a response by the business and says essentially nothing.  Sure that info is listed.  But in a manner that is deceptive.
Regards,
[redacted]

We would like to thank this customer for shopping with us and apologized for the delay in crediting them back for their return item.  We have reviewed the customers order and they were credited back on 12/22/16 for the total $79.00.  Again we do apologize for the delay as our warehouse was...

extremely busy with the holiday season and did fall behind.  This customer should see the credit back to their original payment method however if they do not we ask the contact our customer service department so we can review further.

We are sorry we are unable to supply the item this customer wants at this time.  We have credited back the customer for the order we were unable to process and ship to her and suggest the customer continue to watch [redacted] to see if this item becomes available in the future.

We apologize for any inconvenience experienced. I have checked and cannot locate an account set up for the e-mail address provided. Therefore, there is nothing to delete. I will have the customers e-mail address unsubscribed so that no more unwanted e-mails are received from our company.

Revdex.com:
I have reviewed the response...

submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

We would like to thank this customer for shopping with us and apologize for any confusion.  We have already credited back the customer the full amount of the order totaling   $54.95.  Again we are sorry for the misunderstanding and look forward to working with the customer in the...

future.

We regret hearing that the customer has been unsatisfied with our customer service.   The customer placed this order on March 23rd and contacted us on April 2nd to inform us that he did not receive the order.   At that time we opened the tracer investigation with [redacted] so they could verify...

that the package was not delivered properly and issue a refund. As part of their tracer investigation, they usually contact the customer to ask some questions.   On April 13th, we received the results of the investigation from [redacted] said that they were unable to contact the receiver. Our notes show that the customer was supposed to call them back but failed to do so.   The customer did contact us again regarding these issues but when we tried to assist, the customer sent multiple messages stating that they did not want any response or any further contact from ShoeBuy. We did not respond to those emails that contained that request.   Customer will need to contact [redacted] to being a new tracer investigation. We are happy to provide any information that the customer may need for this.

We would like to thank this customer for shopping with us and apologize for this frustrating experience.  We are unfortunately unable to accept the shoes back, they are not sold as waterproof shoes so any damage to them from getting wet would not be considered a defect of the shoe....

 All items must be returned in new condition per our policy which can be found at [redacted]

We issued a refund for this order on 12/21/17 to the customers [redacted] account. Customer should contact [redacted] if this refund has not been received as of yet.

We do apologize for this frustrating experience.  We have reviewed the item again with the information the customer has provided and while the shoes do look worn and we cannot accept them back we are going to credit the customer back the $76.97.  Please allow 2-3 business days for this to be processed and up to 10 business days for the credit to appear on your statement.  As for the item the customer can keep the shoes, give them to someone who could use them or donate them to a local charity.We do thank the customer for shopping with us and look forward to working with them in the future.

We thank the customer for getting back to us.   Unfortunately that credit # does not help us resolve this. We still need a valid tracking number. If the customer has the receipt from [redacted] or [redacted] from when she mailed the shoes back, that would be helpful. Please provide a copy of that receipt or picture of the receipt that clearly shows that tracking number so that we can look into this.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The business never saw fit to inform it's customers of a MAJOR policy change, and to this day, keeps the restocking fee essentially hidden.  "Misspeaking" is the smallest problem. I am seeking a full refund of the entire amount I paid.  [redacted] - just to name a few online major retailers, do not charge a restocking fee or other hidden return fees.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have requested to have to the manager get back in touch with the customer sometime today regarding this issue.

Each of Ms. [redacted]’s orders were for a total of $58.95. Unfortunately, I erred in typing the correct amount in my last response to the complaint. I have attached a screen shot of the charges and refunds for your and reference. Please let me know if there is anything else I can provide you with.

We apologize to the customer for any inconvenience. In situations like these, we have to let [redacted] investigate what happens to the missing packages that they delivered. These investigations can take 8-10 business days to conclude. We will e-mail the customer once the investigation has conclude. We...

apologize again for any inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Like I said in my previous explanation, we were told on the phone on Monday March 7th that the order was in processing and would take 1-5 more business days before it shipped.  At that point we tried to cancel the order and they told us that they could not guarantee that the order would be cancelled.  Being that I needed the shoes for work the next day March 8th I went out and bought a new pair.  If they were going to be shipped on time why weren't we told that on the phone?  I would not have purchased the other pair.  Most businesses use Saturday as a business day for Shipping as well so it should have been processed on Saturday and shipped out first thing Monday.  I received the shipping confirmation conveniently after we hung up the phone on Monday March 7th, if it was going to ship right away why did the customer representative tell us that it was still in processing?  It seems like if I did not call and ask about the order, it would have sat for another 1-5 days.    
Regards,
[redacted]

We apologize for any confusion the customer had with expedited shipping.  The order was placed on Saturday 4/29/17 and we do not process or ship orders over the weekend.  This customers order was processed and shipped out on Tuesday 5/2/2017 which was only 1 business day processing time...

and was shipped 2 Day Air and delivered to the customer on 5/4/207.  Since this time frame was within our policy we are unable to credit the customer back.  Our policy can be found at [redacted] .

We are not sure where [redacted]'s return policy would be located, however, we can supply this link to ShoeBuy's policy [redacted] .  Within our policy it clearly states in bold minus a $6.95 restocking fee per item. Again we apologize for any inconvenience this may cause and would help the customer find new items to try.

We would like tothank this customer for shopping with us and we appreciate his feedback aboutthe return policy.  On July 16th, 2015our site was updated to show the new policy to make sure customers would knowin advance. Our homepage says “free shipping + free exchanges” and the...

entirepolicy is listed under the Returns section of our Help page. The new policywent into effect on August 1, 2015, and all purchases made on August 1, 2015 orafter are subject to our new return policy. Our policy enables our customers tochoose from any items in our inventory until we find an item they’ll love –more than a million items – whether that’s a different shoe or perhaps a bag orcoat. In the event they prefer not to exchange for a new item, there is arestocking fee.  We understand that thiscustomer is disappointed with our policy, and we do sincerely apologize for anyinconvenience this may cause.