Shoes.com

We would like to thank this customer for her purchase. We did experience an unusually high call volume on the day this customer contacted our customer service department. We regret that this customer was effected and sincerely apologize for the inconvenience. Exchanges are free, and this customer is...

welcome to select anything on our site for exchange. We would be happy to help this customer shop for something else for herself or her boyfriend.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]The screen shot they sent is very interesting because it wasn't there when I first brought it to their attention. Maybe they added it. Based on their response to the Revdex.com it is clear to me that customer service is NOT their top priority.  Needless to say I will never shop with them again and will make sure everyone I know never shops with them. I feel robbed of my hard earned $41.70. 
Regards,
[redacted]

We apologize to the customer for any inconvenience experienced. I am showing that the [redacted] boots purchased on our website were delivered to the customer on 1/11/18. The [redacted] tracking number for the package is [redacted]. We also issued a $5.00 refund to customers [redacted] account for...

the delay experienced on the same day. We apologize again for any inconvenience.

Again I would like to reassure the customer that we were not able to charge for the exchange item.  On Feb 15th, when we shipped out the original order, we charged $37.46 and on Feb 24th when we received that item back we refunded the customer for $37.46.  We have not charged the customer anything else unless the customer has placed a new order on her own under a different email address. If the customer is still seeing additional charges, we highly recommend contacting her bank and filing a complaint.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 The reality is that I have the item purchased on [redacted] waiting for you to ship you have the item on your website so I know you have it in stock. So why cant you ship the item I bought. [redacted] sees the sale they see the transaction. They are investigating your [redacted] business. Right now I have proof I purchased the item and it is supposed to have been shipped and here already but it has not been shipped. You have NOT given any reason why you can not honor your sale on [redacted]. I have the [redacted] transaction I have sent you all the receipts and still you do not follow through on the sale. This is something you advertised and sold to me and this is the third time I have bought this item on [redacted] and you have not shipped. I what a good explanation of why you are NOT SENDING THE ITEM WHICH YOU SOLD TO ME. YOU NEED TO SEND ME THE ITEM I PURCHASED FROM YOUR SIGHT IN GOOD FAITH. THREE TIMES!!!!THAT YOU ADVERTISED!!!!! IT SEEMS SIMPLE TO ME AND TO THE [redacted] STAFF...YOU NEED TO SEND THE ITEM.
Regards,
[redacted]

We apologize for any inconvenience that the customer has experienced. The customer did call our customer service department yesterday and it was agreed that the $20.00 shipping charge will be refunded back to the customers [redacted] account. Customer can expect to see this refund posted on [redacted]...

account in the next 3-5 business days. We apologize again for the inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Please apologize to customer for any inconvenience. Regrettably, we are not able to issue a refund for the missing items until [redacted] has terminated their investigation into the missing items. They began their investigation on 10/11/17. The reason why we tell customers to open up a police report...

if the packages were stolen is due to the fact that [redacted] will not open up tracers for packages that have been stolen. When [redacted] calls, please do not tell them that the packages were stolen unless you actually saw someone taking items from the delivery location. We hope to have this investigation concluded by the end of this week. We apologize again to the customer for any inconvenience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I am satisfied with the outcome, however I still stand by all of my statements regarding the condition of the shoes.  It is a shame that so much time and energy was expelled to come to this decision.  I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Please apologize to customer for any inconvenience experienced. The issue that occurred with the luggage that was purchased was a very isolated incident and not a way in which we pride on running our business. The customer will have to place a new order either with [redacted] or on our website if one...

set of this luggage is being requested. Our supplier cannot ship at no charge. We apologize again for any inconvenience.

Apologize to customer for any inconvenience experienced. Since this order was placed through [redacted].com and our contact with them asks for customers to contact [redacted].com customer service directly with any issues, we are going to ask the customer to forward this complaint to [redacted].com for...

review and someone from their website will contact us to come to a resolution to this issue. We apologize again for any inconvenience caused.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

IMPORTANT NOTE: Please request to the business the code I need to get the 30% discount and kindly ask them to use a discount code without an expiration date but can only be used once (hoping not need it again if their automated system fail again).
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
There is one tiny scratch on one of the shoes (out of 2 pairs that were returned to me), and it's on the bottom of the shoe. I literally walked around my kitchen and dining room (hardwood floors) in the shoes to see if they fit. I don't know in what universe that is considered to be "worn merchandise."  No where in the return policy does it caution you to tread lightly and on carpeted surfaces, lest your attempted return be rejected. The return policy simply states that "The item must be unworn and include all original tags." Since I didn't wear the shoes by any normal person's standard, I complied with the return policy. The decision is also confusing as I had previously purchased and exchanged a pair of sandals that I had done the exact same try-on process with, with no ill consequences, and a truly hassle-free return process that I had come to expect from Shoebuy.
Regards,
[redacted]

We are sorry for any confusion this customer had with our
promotion.  All of our promotions do
state "exclusions apply" this could mean a whole brand or certain
styles the brands sell.  The brands we
sell decided what promotions they will take part in and if they take part in...

a
promotion they also decide which of their styles will take part in the
promotion.  When a customer goes to their
cart the promotional code will be applied to all participating brands.  There will also be a "?" after the
promotional code which a customer can click on and it will give the reason a
promotional code did not apply to an item. 
Again we do apologize if the customer misunderstood the promotion
however we are not able to apply the promotion to items brands exclude.

We apologize to the customer for any inconvenience. We are not able to refund for this order since the customer has opened up a complaint against us with [redacted]. Customer will most likely be receiving a refund from [redacted] for this order.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
[This is a canned response that is nearly the same verbiage in all their responses to the complaints. When I see the refund I will be accept their response, I am tired of  lip service. They have time to take more orders and more customers but not time to service their existing accounts. I have been in business since 1982 and this is not how a customer is to be treated, especially if you want repeat business or them to network to their friends and aquaintances.
Regards,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Again The boots caused me to get an abrasion on my right angle, causing me to limp. How could anyone tell the boots would cause me to get an abrasion unless I wore them? If Shoebuy has a department that will look at the boots then Shoebuy should list the address of their department so I can return the boots. No where in anything [redacted] or Shoebuy has mentioned an address or telephone number. In other words how could I call their number without Shoebuy making it known? How would their department know me, without a prior number to identify me? 
Regards,
[redacted]

We apologize for the customer not receiving the exchange order.  We have processed a credit back for the restocking fee.  We ask the customer allow 2-10 days for the credit to appear on their statement.

Revdex.com:
I have...

reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]